I've used Kate multiple times for my lashes and brows and she has always done a very nice job. Recently, I tried to make an appointment and accidentally booked her protege Bethany instead of her. I tried to correct the mistake immediately and move the appointment to a future date with Kate that was available on the site but Kate claimed she wasn't available and suddenly all four appointments on that day were gone on the site so I was stuck with Bethany.
Fast forward to the actual appointment with Bethany.... There were some old lashes that needed to be removed and Bethany immediately squirted a load of remover in my closed eye while laying down so I couldn't keep it out of my eye and it stung. Her breath was horrible and impossible not to breathe in, just six inches from my face. She stuck the eye tape to my natural lashes and kept pulling it off and moving it which was painful, pulling on my natural lashes. She tried to pluck the old hanging lashes off, which was also painful, as she was literally pulling my natural lashes out. It was only supposed to be a small set, 20-30 minutes of lashing, and an hour later, I still hardly had any lashes. Every lash she tried to jam in and hold there using her finger to hold down my eyelids on top of the tape, which Id never experienced being lashed by Kate or anyone else. I finally told Bethany I was getting anxious and uncomfortable. Kate offered to step in and help, but Bethany refused, until finally I became so anxious laying there for so long having my lashes pulled on/out that I started to cry.
Kate tried to throw a few more lashes on afterwards, realizing it didn't look good, but two hours later I ultimately ended up with close to nothing and it was all falling out by the time I got home. I told Kate about what happened and instead of offering to have me come back in and fix it she berated me via text message. At no point did I ever ask for a refund. When one was offered, I said, I didn't want it, I simply wanted the lashes fixed please. Instead of offering any customer service of any kind, Kate chose to tell me I was refunded and to never contact her again. Horrible experience, and I would not recommend this company to anyone who cares about actually being treated like a human being. Kate's ego is too big to take any criticism, even of her employees. Google reviews has a photo of how "great" my lashes look after two hours of painful lashing the very next day if it doesn't let me post here. read more