I contracted Jorge for an over $4000 job and had MANY issues with Jorge. Beware! Prior to contracting Jorge, I was very unfortunate to miss the following preparation steps: 1. ENJOY THE WORST POSSIBLE RESULTS Check the pictures of the final results of the contractor's sodding work. Make sure you want the same. When Jorge did the sodding in February the sod looked dead (cause most likely it was). Jorge assured me it is "hibernated" and will recover shortly. Obviously, it never happened and, two months later, most of the grass is just as dead as it was at the moment of sodding (see the pics). It's remarkable that Jorge calls it a good work! 2. PREPARE TO GET DAMAGED AND WORK INCOMPLETE He was resodding my front yard. He didn't finish his job, left garbage and damaged the front yard appearance of my neighbor's property so I got a reasonable complaint from the neighbor demanding me to fix it. Quoting my neighbor: "The landscape crew that re-sodded your front yard left a strip of plowed up soil/mud between your property and mine. It looks terrible, for both properties." On my request to finish the job and fix the damage, Jorge stated that he "miscalculated" the costs and now wouldn't fix the damage without extra payment of $400. (See the snapshot) Unfortunataly, I have already paid Jorge in full by that time since he pressed me a lot asking to be considerate and enable him to pay his people. GET READY TO BE PRESSED FOR FULL PRE-PAYMENT Further, he ignored my messages and only agreed to do it after multiple calls and messages and after I promised to remove a negative review. 3. GET READY TO SEE UNEXPLAINED CHARGES ON THE ESTIMATE Jorge added items on the estimate that were just meant to increase the bill without discussion and explanation. Thus, I got $300 "Overhead" added to the estimate (see the picture). He "clarified" it was added because my project was bigger than usual. Note, he didn't provide any discount because the project was big. On the opposite he tried to charge me more! 4. PREPARE TO GET THINGS SUDDENLY BROKEN AND TO BE CHARGED TO FIX THEM I had an incident when my irrigation very unexpectaedly got pipes broken in 3 different places and 3 sprinklers suddently got broken ONE WEEK (!) following the irrigation fix by Jorge. Since the rest of the landscaping project depended on the irrigation I was forced to get it repaired immediately. The circumstances in which the above got broken were very strange and unlikely. 5. PREPARE TO BE CHARGE EXCEEDINGLY IF THE CONTRACTOR IDENTIFIES YOU BADLY NEED THE PROJECT DONE To fix the broken irrigation pipes (that unexpectedly got broken one week after being fixed by Jorge) he orignally tried to charge me $450 per pipe. So, $1350 to repair 3 small plastic pipes (see pic.). 6. GET READY TO THE ESTIMAES TO GET INCREASED ~X3 TIMES BECAUSE OF "MISTAKES" In my understanding, Jorge is trying to take advantage of the situation to bill you to the max and his quote are also rapidly increasing. So, for example, in the above incident, he first quoted me $450. Then, he notified me of a "quoting mistake" demanding $1350 probably taking advantage that I wasn't present fisically on the spot and that the project was urgent. 7. GET READY TO NEGOTIATE OR BE OVERCHARGED and paying ~3 times more. Now, when I told him I wasn't able to pay this much he retracted back to $550. 8. TAX EVASION Jorge apparently tried to avade taxation on his income. Thus he is urging you to pay him in cash or in personal checks. Since Jorge demanded it, I paid him in personal checks and he never provided a receipt. 9. PREPARE FOR COMPLAINTS FROM YOUR NEIGHBORS Jorge left garbage on the neighbors lawn and the bricks uncollected (see the pictures). (I can also provide snapshots of messages from my contractor). Jorge only agreed to collect the garbage after multiple calls and messages and lots of time spent on my part. Even then, his original proposal was to leave the garbage sacks uncollected for over a week on neighbors lawn read more

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Jorge and his team were laser focused in delivering a solution that I was satisfied with at the end. During the process of finishing my landscaping needs, Jorge was able to accommodate to changes that I needed last minute. I'd recommend them for sure. I'll most likely be using them for future projects as well. read more

Outdoor Appeal - Pavers with black star gravel - Pressure Washers Near Me

I was lucky enough to find this company off an app called Angis. I filled out a form online and received a prompt response from Jorge. He was very professional on the phone and scheduled a time to discuss what my husband wanted him to do. We got exactly what we asked for with a very quick turnaround time. I highly recommend them for any of your landscaping needs! read more

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Update: Gave him another chance thinking maybe there were some communication gaps, expectations not made clear or something that was the reason for all the previous problems. The first service back I asked his team to help install a couple sprinkler heads after they finish with the lawn and to to let me know when they're done so I can turn the sprinklers on for testing. They spent less than 15mins on the lawn, installed the sprinkler heads incorrectly and ran off without letting me know or testing. Then when I asked why they didn't knock on the door they came up with some excuse about how they thought I wasn't home even though I literally greeted them when they arrived. On top of that, the lawn looked like it wasn't even touched with grass still overgrown in several areas. Had a irrigation specialist come out and tell me the heads were installed completely wrong and in some cases pointed directly at my house instead of the garden. After hearing that, I promptly told Jorge his services were no longer needed. I now have a garden guy, singular, who does a phenomenal job every time with no problems for the last 4 months. He single handedly is doing a better job than this entire team. read more

Came out same today! Fixed 10 sprinklers and pipes. Highly recommended for all your sprinkler needs! read more

Jorge and his team did an excellent job for us excavating a slope and building a retaining wall. I would recommend Outdoor Appeal for your project. Aaron read more

Outdoor Appeal - Pressure Washers Near Me

Jorge did a great job fixing my sprinkler system. He troubleshooted diligently and found the root cause. He ensured thorough and proper fix. I recommend his service. read more

Very responsive and reasonable quote for services we needed. I appreciated the transparency and attention to detail on the sprinkler installation. Would absolutely use again in the future! read more

I talked to Jorge a few times. I got the quote and made an appointment last Thursday around 5 pm. He didn't show up for the appointment, I texted and called but he didn't answer. No show no apologize, what kind of customer service is this? I would NOT recommend you to anyone because you wasted my time and your customer service sucks. I'm glad I didn't hire you. I don't want to waste any more time with you, so do not reply or contact me in any way. read more

Jorge and team were very communicative throughout the process - from quote to project completion. We shopped around for quotes and theirs was certainly the most thoughtful and detailed when it came to really understanding what it was that the customer was wanting. Jorge laid out the project timeline and expected activities to be accomplished on each milestone date, which made tracking progress towards project completion easy to accomplish. At the end of the project, we noticed that our newly constructed flowerbed brick edging was not draining rainwater efficiently. We reached back out to Jorge and team and they quickly scheduled a follow-up session to correct the issue and even performed another set of fine-tuning to the capstones to improve their consistency w/ one another while they were at it. All in all, we really enjoyed our experience with Outdoor Appeal, the level of attention you receive with them by having a dedicated project manager assigned to your project, as well as the quality and professionalism of the completed work. We would definitely consider re-engaging with Outdoor Appeal in the future. Scope of Work: Flowerbed brick edging w/ capstones in three different locations at front of house. Raising of flowerbeds and driplines, as well as replanting of original flora in these areas into the raised beds. read more

These guys were great! The project took 3 half days. Jorge was super responsive and really worked hard to help us achieve our vision. He was a great sounding board and easy to work with, particularly by answering our questions. read more

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Super company. very responsive. Great jobs. great prices. Very friendly and easy to work with for lawn care. read more

Jorge does quality work on schedule and is easy to work with. He will be the first in my list to contact for any future landscaping work in Austin read more

I can't say enough about how impressed I am with Jorge as a businessman, his sense of landscape design, and most importantly, with his customer communication skills! He did two projects for me that transformed my front yard into something I now get great enjoyment from, and took long term problems I'd been having with drainage issues, and resolved them by installing 2 separate French drains. Jorge is knowledgeable, communicates very well what is happening and when it will happen. He really listens to what you want, and has great ideas. I was impressed with his job pricing. I would highly recommend him and his employees! They did a wonderful, wonderful job for me, and I would not hesitate to use him again. read more

Jorge and his team was recommended for a large backyard renovation. My first impressions of Jorge was that he was very knowledgeable and helpful and i was not wrong! He constructed a retainer wall, installed new sod, and added a new irrigation system. I was very surprised with the cost as i had previously gotten an estimate twice the cost of Outdoor Appeal from a different vendor! They were very efficient, did very quality work, and were friendly the entire time! i would 100% recommend Jorge and his team to anyone looking for landscaping work! i'm very glad I found Outdoor Appeal read more

Got there about 830am and were done by 11am. Picked up every leaf in the front yard and on my roof. Excellent job.

I was using an another lawn service before switching over to Outdoor Appeal and I am so glad I made the switch. They're generally on schedule for my bi-weekly service and proactively communicate ahead of any schedule changes. Lastly, their rates are so worth not worrying about my lawn! read more

Jorge did a good quick job fixing the broken PVC pipe by ATT, and he mentioned that he has 1yr warranty, I like the job done well!

Hired for small landscaping project. Came out great. Communication was great. I would hire again for future projects

Really enjoyed working with Jorge! He was easy to communicate with, very friendly, timely, flexible, and I thought his prices were fair! Him and his team did a great job pulling some weeds for me in a timely manner. Overall was a great experience and would recommend ! read more

We have had them out here a couple of times to mow the lawn. They are easy to schedule and work with. We have a fairly large lawn, and they were able to get it done quickly. Definitely would recommend. read more

Excellent communication and excellent work. I will continue to use Outdoor Appeal for my next projects.

Jorge and his crew did a wonderful job rejuvenating our church Prayer Garden. After the ice storm it was in sad shape. We needed the work done quickly for an upcoming event. They came in and had it transformed within a week. They saved what they could, brought in new plantings and restored the path. We could not be happier to have our Prayer Garden brought back to life. read more

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Jorge was super responsive at first and finished majority of the job. It was disappointing that he forgot some supplies and said he would come back to finish the job but did not. We even agreed to pay more for the items he forgot to quote. We had to find someone else to finish the job. read more

They responded quickly but for now I have put my project on hold. I appreciate how soon they contacted me and will consider them for future needs. read more

The review has a mix of extremes that I don't want to distort anyone. Just a few honest feedback to share with the consumers. Don't rely too much on the quote. You may end up to pay much more than the quote. My sprinkler heads under station 1 didn't work so I looked for service to repair/replace the valve for station 1. I was quoted a range between $150 to $250 depending on the difficulties. My expectation was at the low end because I have the diagram map to show the exact location of the valve and it took about one minute digging to find the valve under the ground. A bit to my surprise that wiring checking and testing incur extra cost which I thought should be included in any project installation like this. I had my own brand new valve which I bought 1.5 years ago. My assessment that the wiring should be okay because when the control was turned on, water seeps out from the sprinkler heads just unable to shoot out the spray. So I bypassed the wiring & testing to save some money. I was told to pay $200 for valve replacement using my own valve. When the job started, I was told that another valve next to the bad one though working perfect was dirty and recommended to replace it with discount since they were already there. I was offered $150 as the low end of the quote. At first I denied the offer but then I was given $10 more discount for $140 so I accepted (although in my mind I was puzzled how the valve under the ground can be not dirty?). I paid total $340 but unfortunately after replacement of the 2 valves, the station 1 valve with sizzling sound but still didn't work. I was told that the valve I provided was bad and they had to come in another day to fix it. I was sad that in the end after paying $340, my bad valve still not working and my good valve was replaced. The follow up communication was a bit sluggish that I was afraid they might not come back after taking the money. Thanks God that eventually there was respond back that they would come to redo the work for station 1 valve but I had to pay another $180 as the redo was more difficult than the first-time installation. I was thinking then why the first-time installation much easier but I was charged $200 with my own valve but I was already in an unfavorable position not to bargain anything but wished to get the problem resolved. A bad experience that I paid $520 to fix a problem caused by the failure of one single sprinkler valve. I am not sure whether the price is reasonable or not but I feel the approach in the whole process may not be very appropriate. read more

The service was great, the price was very reasonable, and they were very friendly. I would highly recommend!

I requested an estimate and got a very quick response. The next day someone came by to conduct an in-person estimate. The whole process was easy, OA were professional and gave us an estimate with very reasonable rates. read more

My roof got destroyed after the hail storm in 2023, and I had been putting off cutting my trees. So when the storm hit, it became very apparent that we needed to cut the trees back before we could tackle the roof. They showed up within the same week and through some kind of wizardry, they framed the branches in such a way that highlighted the charm of my home while tackling all of the branches that hung over the roof and neatly stacked every branch for disposal. Hire these folks! They know what they're doing and they're reasonable priced. read more

The service is Always on schedule. Advanced notification is always given so we know when we can expect someone out to the house. I highly recommend them for landscaping services. read more

I am thrilled! I just moved into a house that needs a lot of TLC. I have been reaching out to contractors left and right and let's just say it's been frustrating. Either they want to tell you what to do or won't touch the job unless it's $X amount...or they don't send the quote or they ghost you...Then Jorge responded, stopped by w/in 24 hours...gave me an excellent quote. And due to his professionalism, honesty and knowledge... I wanted to change it up and do a little more. I believe by the time it was all said and done, he had to change his quote 3 times because of my changes. And he did with a smile and never did I sense he was irritated. The job was quoted to take 4-5 days...done to perfection in 3! Constant communication when I had questions, I knew delivery time frames and when they would show up and leave. During the process I was always asked if I approved, they would discuss ideas along the way and always made sure I was satisfied...And I AM! Even my husband is happy (and no husband is happy when money is spent ) I will add pics, but remember I said a lot of TLC and they just put in a back patio, plant bed, front walk way. Too late in the year to plant sod or plants...Next spring I know who I'm calling! Outdoor Appeal ... Jorge is my Landscaping Hero!!! Thank you!!!!! read more

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Outdoor Appeal helped me out with some lawn maintenance. Jorge and his team were responsive, prompt and efficient. Great work, highly recommend! read more

Jorge with Outdoor Appeal was incredible! He responded in a timely manner and was helpful with all of his suggestions during his free estimate for services. The work he did was thorough and impeccable. Highly recommend! read more

Jorge is a good young man and was very responsive as we changed our plan a couple of times. We had not addressed our shrubs since the deep freeze and there were a lot of dead limbs and plants to tend to. The crew showed up on time and got to work. read more

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Oscar is an amazing human. I'm working midnight shifts and just bought my first home. Not even 2 days after moving in, I got a notice from HOA that I needed to cut down 6 trees in my front yard. (I was only given a vague 12 day deadline or I'd be fined and they ignored all my calls and emails ). Even though I haven't been the most coherent in half of my conversations, Oscar worked with me and was incredibly understanding of how stressful the situation was. He came out in person to assess the situation and gave me a reasonable quote within 24 hours. Not only was he quick to respond, he was very communicative throughout the process. I can't thank him enough for helping this new homeowner out. Highly reccomend thier services and will be passing along the word to all neighbors that might be in the same predicament! read more

I use Jorge and his team for my bi-weekly lawn care service and could not be happier. I've personally referred him to a few of my friends and they are happy with his services too. He is extremely responsive and by far the best crew I've worked with to date in terms of lawn care. Highly recommend! read more

Amazing service. Very reasonable prices. On time and very communicative. Needed a bush removed got exaggerated quotes from most other folks.

They cleared, cleaned up and mowed a one acre homesite in Westlake that had been grown over and neglected during the pandemic. They did an amazing job at a very reasonable price. They were on time, polite and diligent, a pleasure to work with. It is so rare to find service like this. We will use them regularly in the future. read more