Very great communication and value/quality. It's more than a month later, and my machine is working just like new still!

Otto did a great job repairing my Breville espresso machine. It was leaking after five years of heavy use and he gave me all the pros and cons of fixing vs buying a new one. Now it's like a new machine, I saved money, and kept it out of the landfill. read more

I brought my breville here because the water couldn't come out at all. It's so hard to find a place to fix breville in LA and I was a little worried how much it would cost to get it fixed. I found this place on google and read about the reviews so I wanted to give a try before getting a new espresso machine. So I made appointment with the owner and brought my breville in. The owner briefly checked and told me it would probably because of the clogged pipes. So I left it there for about 10 days because the store has a lot of brevilles that needed to be fixed. After about 10 days, the owner texted me and sent me videos about based on what issues my breville had. And showed me it's working fine now. And he has an invoice of all parts used so the price is very clear and reasonable! read more

I have a Breville Oracle Touch espresso machine that had issues, so I called and spoke with Otto. It was an informative chat--I got the sense he really knew his stuff. I was happy to find him, though the price he quoted seemed significantly higher than other repair shops I'd contacted or found online. From our conversation, I understood that this was the minimum cost just to bring it in, with additional charges for parts if needed. Despite the price, his expertise and the lack of other nearby Breville repair options convinced me to give him a shot. When I brought the machine in, Otto quickly diagnosed one issue (there were more) and got to work. He repaired the machine, did a thorough cleaning of the machine (descale, group head clean, grinder clean out, etc.), and I was able to pick it up in less than a week. I've sent my machine to Breville (when it was under warranty) and tried another repair tech in Burbank/Glendale (a disaster of an experience). This was, by far, the best, most professional, and most customer-service-oriented repair I've had--by a huge margin. When I picked up my machine, Otto walked me through everything he'd done, shared maintenance tips, and even brewed me the best espresso I've had from my machine. I couldn't recommend him more highly--and I'm a tough, ahem, discerning customer! The total cost for two service hours and a replacement part ended up being less than his initial quote. My only quip is that had I had a better estimate up front, I might have brought it in sooner! read more

Ottomatic Espresso Repair - He was quick to open up and diagnose a big issue. He has a tidy work area (unlike other repair shops I've been to)! - Appliances & Repair Near Me - Glendale, California

They've fixed our Breville machines on multiple occasions and I would highly recommend them! Great fast knowledgeable friendly service!

Super honest and helpful repair shop. He wasn't able to fix my machine because it was a part that can't be replaced (breville ) but was able to tell me exactly what was wrong w it and didn't charge me anything for the consult and was able to give me some recommendations. Would definitely come here again read more

Otto is terrific! He service is fast and efficient. My Breville Touch failed me. I was not happy with having to box it up and return to their service center. So I was thrilled to discover Ottomatic which is located at Glendale CA. A convenient location. Easy to drop it off. My machine was repaired in just a few days. And equally important to know Otto's prices are fair & affordable. read more

Great experience. Quick response and updates from the first communication. Otto replaced a valve, which had to be orderd, and a did complete maintenance check on my Philips automatic which is now working like new...he is without question an expert as he gave me a few helpful hints moving forward. Don't trust your pricey device to someone who doesn't work on these exclusively. Highly recommend. read more

Amazing service, super thorough and honest. I will definitely go back and get service for my espresso machine

Awwwweeesoommmmeeee!!! My Barista machine from Starbucks is fixed Otto is Amazing he fixed my machine in no time at all and it's been broken for like 5 yrs now I'm not wasting my money on Starbucks I make my own drinks and now I just need some good Espresso beans . Thank you so much read more

Otto helped me troubleshoot my issue and quickly identified the issue with my Breville Barista pro machine, all just by text! I didn't even need to take it in. He responded quickly to my inquiries and you can tell he cares for his customers. Other businesses would have had me bring it in and charge me a diagnosis fee. He didn't even charge me. Highly recommended! read more

I had an older Ascaso espresso machine (a what?, exactly!) that was no longer working well at all. Otto brought it back from extinction and it is now working very well. The care to detail, patience and honesty in answering all my questions are just some of the reason that this business is a cut above. Lucky to have this caliber of expertise available to us. read more

Ottomatic Espresso Repair - My Baby :) - Appliances & Repair Near Me - Glendale, California

My Breville barista express was leaking for a few days. Otto scheduled an appointment to take a look on the same day I called. He did a full inspection of the machine and cleaned some things along the way. I left with a leak free machine, and he didn't charge me anything since it was a simple fix. I'll be recommending this place to friends with espresso machines and bookmarking it for any future issues. Thank you! read more

While explaining my problem, they suggested some things to try which ended up fixing my issue. This shows they care about their customers, even before they're actual customers. Well, they've won me over for when I'll inevitably need their services because they're not just knowledgeable but also good people. read more

This is definitely the place you should take your coffee machine if it has any trouble. I own a Breville Barista Touch and I initially called because it was not extracting coffee. Otto walked me through a self-diagnostic because I am about 65 mile from his store. It initially worked but that was more than enough to make sure I would go to him if it had any issues in the future. Unfortunately, it was a short lived fix and I needed to drive to his shop to get it repaired. Otto and his wife are really helpful and seem like great people. It has been about a month since the repair and the machine is still running great. They did a great job fixing the issue and doing a tune-up of the machine. They made it worth the drive and effort of dropping it off at their shop. You shouldn't have any hesitation letting them work on your espresso machine. read more

Great guy. Really cares about the machine. Quickly repaired and reasonably priced. Highly recommend.

Friendly, informative, responsive, and effective. I had done maintenance myself over the years, but minor stuff. Needed him to open it all up. He's got my machine working like new again, espresso tastes restaurant/cafe grade again read more

Fantastic. Had an old Saeco that needed repair no one else could do. Superb job, fixed, tuned and made like brand new. Knowledgeable and courteous and quick. Very lucky to have found this great team! read more

We called in for a service request for a Breville espresso machine since the pressure gauge was not working. Rebecca was very professional and explained the pricing over the phone for an assessment, and it seemed reasonable. To further understand the issue with our coffee machine, Otto spoke to us. He walked me through the testing of the machine at home and turns out my machine was fine and I just needed to purchase some fresh coffee beans! I am so glad we called in and they were so helpful. Otto is very knowledgeable and was able to determine the issue without even having seen my machine! I would highly recommend this business since they are very honest and I really appreciated not having to lug my machine over as Otto walked me through the testing very well. If my coffee machine actually breaks down one day, I would definitely take it in to Ottomatic Espresso Repair. read more

Otto is a godsend with his repaie service! I brought in my Breville Oracle Touch and restored it beautifully. It was making cranky sounds, the coffee didn't taste good anymore, and the frother stopped working. I learned a lot about how complex these machines are and he provided so much care and detail for the repair. He is very professional and communicative. He really educated me on how to take care of and maintain my machine (which I had no idea about before him). I am so pleased to have my serviced machine back and drink beautiful lattes with lots of foam again! I am brought my machine over from the west side and his work is definitely worth the trip! read more

Excellent service! My Breville Dual Boiler was hissing and leaking, and while I tried to look up ways to fix it myself, the task was way too daunting for me. Thankfully, I found the guy to get the job done right! He replaced all of the o-rings and cleaned up the scaly mess inside my machine. It only took a few days from drop off and pick up to get my baby back home and ready to be fired up! She works like a charm, just like when I first got it 3 years ago! I am so very grateful to be able to make my coffee every morning again :) read more

Ottomatic Espresso Repair - My coffee bar setup at home. - Appliances & Repair Near Me - Glendale, California

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I emailed Ottomatic because my Breville Barista Express had stopped heating up. I had tinkered with it before and while I was able to do my own fixes in the past, some of them had definitely been extremely time-consuming and difficult and I wanted to let a professional handle it this time around. I spoke with Otto and he seemed to immediately know the issue and how to fix it. I ended up dropping it off and he was extremely informative. Told me a lot about what typically caused the issue I was experiencing and how the issue could potentially cause more issues down the line. When I dropped off my machine he had a few others he was working on around his shop. They were all very different, some were newer but one was 14 years old, and I think it speaks volumes about how knowledgable he is. My machine was ready way ahead of schedule. He also took the liberty to fix several other issues with the machine that he found (at no extra charge) and also gave me lots of advice and recommendations for when I do decide to upgrade in the future. My machine worked like a charm after his service. I'm happy to have a reliable technician to call not only when my Breville is on the fritz, but also when my future machines have issues as well. Pricing was fair and service was amazing. read more

Ottomatic Espresso Repair - Appliances & Repair Near Me - Glendale, California

If you have a Breville Bambino Plus chances are you have a milk temperature gauge that is on its way to breaking. That's what happened to me. I thought I was out 500 bucks and buying a new machine because it's hard to get the part and tricky to install. I also thought my 500 dollar espresso maker was on its way to the landfill. Luckily Otto decided to service machines that are too nice to throw away but below the threshold of fancier machines that other places fix. He's great. He knows what he's talking about. He provides tips on maintenance. And his price is very fair. I highly recommend Otto. read more

The steamer on my beloved Via Venezia Saeco espresso machine stopped working. I'd read great views saying how honest, brilliant and helpful Otto is. I emailed him this morning, describing the problem asking if it was something he could repair. He got back to me in less than 2 hours suggesting I try unclogging the tip as they can get clogged using a thin, long pick to clean. I had cleaned the machine thoroughly but hadn't thought to check for clogs at the steamer's tip. I followed Otto's instructions and voila. Espresso machine fixed. He's as great as his reviews. Thank you Otto. You are now officially on my holiday baking list! read more

Otto recently repaired my Breville Oracle and to say I was pleased with his work is an understatement. In addition to being very communicative, responsive and thoughtful - he was thorough in assessing the problem, fixing it and explaining everything to me. I highly recommend Otto, he is a class act! read more

I called for help and Otto was very responsive and knowledgeable for fixing my coffee grinder. I am happy to know he is here whenever I need help! Thanks! read more

Came looking to get my Breville Barista Pro steam wand and hot hater spout unclogged. I requested a quote and Otto was quick to respond and set up a time for me to bring it by. Upon arrival he was nice and professional, understood the issue and gave me a quote on the spot. He had it fixed in a day or two later and also installed an aftermarket part for me while he had the machine open. And for a reasonable price! Highly recommend and my machine is now steaming like it was the day I bought it! read more

Our Breville Espresso machine started to act up and give us some fits. A few months ago I found a workaround but this time the same issue as before kept persisting. Otto and his team were recommended to me and I could not have asked for a better process. From the beginning Otto was quick to communicate and offered me to drop off the machine ASAP. I arrived at the appointment only to find out that during the trip something may have been knocked loose because our machine was working perfectly. Otto said no problem but took him upon himself to descale the machine, give us a few pointers for future use, and even glued the broken handle that I have been putting off for a while. He insisted on not charging us eventhough I took up some of his valuable time. Otto will definitely be my first call whenever something else happens with our machine. I can't thank him enough! read more

The work was done well, on time, and very reasonable cost. He saved my 20-year-old De'Longhi machine. It works great.

My Breville machine had a nasty buzzing noise and I was going to bring it in, but Ottomatic recommended I try to decalcify it one more time before doing so. They helped me out over text and were extremely responsive, and I think it solved the problem for now. I appreciate the service and troubleshooting! read more

5+ stars for service, reliability, and getting the job done with utmost professionalism and honesty. Not to mention that I had to call multiple repair shops for my Breville Oracle Touch. Many do not work with this machine- Otto does! Very gifted repairman. Takes your call on his time-off, provides timely updates, and is clearly talented at what he does. We really appreciated the entire over-haul of the machine. Not only does the issue get resolved (our Oracle Touch stopped tamping) , but the entire machine gets a look-over and internal cleaning as well as replacement of minor parts. Brevilles are very costly machines- we were told by Breville our issue was "unrepairable" yet Otto went above and beyond in reinstating a fairly new machine to perfect order. He even dialed in the espresso for us. Amazing! read more

Otto gave my Breville espresso machine a full checkup and it now works better than new. I appreciated the status update texts and reasonable charges. His advice on machine upkeep will keep me from visiting him again for many years, but I'll send my friends. read more

Otto and his team were beyond helpful and accommodating from the moment I reached out. Thanks to Otto, I was able to recover my broken Gaggia Classic Pro, and he even helped me mod it! I could not be more grateful. Whether it be Otto's extensive knowledge of espresso machines to his responsiveness, this is the shop to address all of your espresso concerns! read more

If you own a Breville Espresso machine and have encountered the problem of needing repair. You just got lucky by reading this review. Prior to Otto and his wife and pup opening their repair shop, the only option was an onerous one. Ship the unit to Canada and hope you haven't wasted $250. Totally positive experience. My repaired unit works like new. Genuinely considerate and skilled at his profession read more

Our breville espresso machine's grinder stopped working along with other things. We were recommended to Otto and we could not be any happier with his service! He was fast, great with communication, fixed our issue, did a full cleaning (looks new) and even gave us some coffee! Amazing service and we are so happy to have our espresso machine working again! THANK YOU OTTO!! (: read more

Ottomatic Espresso Repair - Appliances & Repair Near Me - Glendale, California

I brought my Breville Barista Express in the day after I accidentally poured water into the bean grinder on a sleepy morning. Otto was able to quickly make sure that there were no issues with my machine. He then helped me check on my steam wand as well since I had a lingering concern/question about it. He also gave me a few suggestions for how to take care of my machine over the long run. The communication leading up to the visit was prompt, professional and clear. Even though a repair wasn't necessary, I feel much more at ease knowing that it was looked at. read more

Great service, happy with my repair - Brevvile machine. Was done on time, price was given prior to start on repair, i would recommend this company read more

Would definitely recommend Otto with Ottomatic espresso repair! Our espresso machine looks and acts like new! Our beloved breville oracle touch espresso machine stopped working after 3 years... we looked online, and noticed this is not an uncommon issue. My fiancé attempted to fix the espresso machine. After a week of his attempts, I decided to look on yelp. I'm glad I did! This gentleman did not have alot of reviews, however they were all 5 star. We decided to call and he sounded more than qualified. I mean we had a breville certification from all of our online experience! He cleaned everything inside, had to replace the circuit board and replace some o rings. The machine looks like new, he must have cleaned and polished it! He text us often to give us updates on the progress. I picked the machine up last night and used it as soon as I got home... what an exceptional experience, I would highly recommend you trust your beloved Breville espresso machine with Otto. read more

They have repaired my Breville Barista Touch on two occasions, and it's working perfectly! Fast, reliable service at a great price. I will use them again. read more

Otto was great. Understood the problem, repaired my Barista Touch in one day. Hopefully I won't need him again but if breaks he is next call. read more