My children had been patients of Dr. Laun's for a few years. The only appointments they had prior to our last appointment were cleanings. During cleaning appointments it was said that parents are not allowed back into the rooms. That's understandable, nothing extravagant is happening, and nothing that can be too scary for the child. Our last appointment was a cavity fill. This is a first for our family, so of course, as a mother, I had concerns about my child being in the chair without anyone he new and was comfortable with. He was also going to have nitrous oxide for the procedure, and he has never had it before. I expressed my concern to the receptionist about wanting to be able to stay with my child, she informed me of their policy and I politely asked to speak with the doctor about it. When the assistant came to get my child, she reiterated the office policy, I again, politely said I wasn't sure that I was comfortable with it and she passed us to the doctor. When Dr. Laun came in to speak with us, she immediately said "So I understand you have a problem with our office policy" I responded politely again, explaining that I was uncomfortable with my child being back by himself for the procedure, and that I understand cleanings are one thing, but I would like to be able to at least be by the door for this. Dr. Laun then responded with "Do you want to do all of the work too?" When I said no, I would just like to be with my son, she directed me toward the receptionist to give them my email address so they can send me my kids records and we can have the transferred to a new dentist.
I am not a helicopter mom, I encourage independence in my children, but I will also be there for my children when they need me. I also refuse to spend money somewhere where the doctor won't even take the time to speak with a concerned parent. I probably would have gone through with the appointment had she shown any sort of understanding, but instead she went straight to a condescending attitude. We will not be returning needless to say, and will not be recommending this doctor to anyone. read more