Beware of predatory billing at this office, especially if you are uninsured. As a self-pay patient,…read moreI was billed $196.00 for a palliative treatment code (D9110), but my visit was strictly a diagnostic evaluation with X-rays, a mirror, and a camera. Absolutely no physical treatment or procedures took place. When I called to request a correction, the billing manager falsely insisted D9110 was an 'assessment/evaluation fee' (which flatly contradicts ADA standards) and repeatedly shut me down. When I called back to get her name, the front desk refused to provide it and deflected me to a voicemail. I have officially filed formal complaints. Self-pay patients, check your bills very carefully.

Super friendly staff that got my 2 year old in for a same day appointment I called at 5 pm and he…read morewas seen at 7pm for a chipped/cracked front tooth. Dr. Funk was very nice. He genuinely cared about not freaking my son out with X-rays or anything invasive. We were given a referral to a pediatric dentist to bond his tooth. I will be moving the rest of my family over to this office. I love the late hours of this office.

Dr. Raia and his staff are outstanding. Pam, Leslie, Martha, and the rest of the staff are…read morepersonable and friendly. Doctor always makes sure you are comfortable and goes above and beyond for his clients.

I had a fantastic experience! The entire staff is incredibly polite, professional, and welcoming…read more From the moment I walked in, I felt comfortable. The dentist and hygienist took the time to explain every step of the procedure, which really put me at ease. Highly recommend this clinic to anyone in the crest hill area!! and also speek Spanish "

I've been going here for over ten years. My Kids also go here too. Dr. Doug and his staff are…read morefriendly and professional. They have convenient office hours, and have seen me off hours when I had an emergency. The office is clean with plenty of parking. They make going to the dentist painless.

The front desk staff are polite, knowledgeable, and great at scheduling appointments quick and when…read moreit works with your schedule. i came in a few days after calling in, as they have evening hours. The office is clean and a has a positive culture. All staff were very kind and helpful. I didn't know what to expect my first time (yesterday) coming in (I had a broken tooth), but Dr. Shindollar and his staff went to town right away and within an hour and fifteen minutes I was set. I would (and will) recommend anyone who lives within driving distance to go to Caton Crossing Dental Care if they are looking for a new dentist. I will be encouraging my family to come in as well.

Best experience I've ever had at a dentist. Very friendly staff and always on time. She always…read moreexplains everything she's doing.

i seen them today and they took very long and when I finally got seen they harldy let the numbing…read moregel or anything kick in and I was hurting the whole time they were very impatient to get them done and they took a long break right in the middle and the numbing almost starte to wear off then they put another needle in a sensitive place I warned them about then got upset when I reacted I will not be going there again they are very unpr

I wanted to love this office and I honestly was very close to it. I enjoyed the initial visit and…read morethe dentist was very nice and personable. The front desk staff? No. Adriana was patient and thorough. Once I got denied by my insurance to cover a deep cleaning, I figured ok well I can at least get a regular cleaning. I requested to schedule that, and got told through text I couldn't get a regular cleaning because the dentist recommends a deep cleaning. The deep cleaning out of pocket is $400 per side of mouth. I disclosed to them that paying $800 for a deep cleaning isn't something I'm able to do at the moment. I decided to call, because surely this response was mistaken. I called and unfortunately I spoke with a "Maya". She rudely asks for my first and last name and puts me on a 10 minute hold, never once checking back. I call back and she immediately puts me on hold, and doesn't confirm who I am or what I'm calling for. After another 2-3 minute hold, she gets back on the phone and just says, "how may I help you?" I explained I was the same person on hold waiting for an answer about a regular cleaning. She proceeds to say, "Yeah, so you can't get a regular cleaning because..." She begins rattling off the many things going on with my teeth from my private dental chart. I then asked her if I could speak with the dentist, and she responds very snarky, "He doesn't speak with patients over the phone." I asked if I could speak with a manager instead, and she sarcastically responds with, "That's who you were texting...." I ignored her remark and asked again to speak with the manager. Annoyed, she says, "I'll have to put you on hold, she's with a patient." At this point, I'm sure you can understand my frustration. Instead of becoming insulting like she was probably aiming for me to be, I asked her to confirm the manager's name. She finally discloses the woman's name as Adriana. I then asked her name and she dryly and a bit hesitant said, "Maya." Her attitude over the phone matches her demeanor in person. She has a very nasty disposition and it's unfortunate that there's a possibility first time clients speak with her first. If I hadn't spoken with nicer people at that office and spoke with "Maya" first, I'd think the whole staff is like her and wouldn't go there at all. Not only that, but when I came into that office for the first time, she had either been coming in from break or coming in for the day. The whole office environment changed. She sat at the front with a stale face, rolling her eyes at patients and some staff when interacting with them. Isn't it illegal to disclose patient information over the phone without confirming who you're speaking with? I never told her my name when I called back. She just began exposing sensitive information freely out of frustration because I asked about why I couldn't have a regular cleaning versus a deep cleaning. Isn't that a violation of hippa? I'm almost positive I'm not the only one that has said something about her attitude. It's always one of us mistreating one of us. I can handle being told I "don't qualify for a regular cleaning because I'm a smoker..." (I'm not a smoker, but good job Maya for doing too much...) but for my whole chart to be disclosed without prior approval? That's a problem. I'll make sure I look into Maya. Back to the situation at hand, how is it that I cannot get a regular cleaning if that's what I ask for? My insurance doesn't allow me to pay out of pocket for services. So if they're denying me coverage for what the dentist is recommending........I do not want to pay $800 unexpectedly........and my insurance is saying I cannot pay out of pocket anyway......I can't get the bare minimum of a regular cleaning? I'd assume if a dentist cares about their patient's teeth, they'd do what they can and take care of the patient as best they can. Had I gotten a better explanation and probably not spoken to "Maya," I would have eventually just gone ahead and put the charges on my care credit and fought with the insurance about it later just because I really wanted to stick with Todays dental. I've spoken to several people thus far about the way this situation was just handled, and I was simply told if I'm being treated this way now, I probably wouldn't want them working on my mouth. That statement is SO valid. Thanks, but no thanks. I'm sure it wouldn't hurt you guys to lose one patient, but word of mouth travels pretty quickly. Especially when it's negative. Hopefully, something is done about your front desk staff's bedside manner.

Daughter just got braces 3 days ago and was referred to this office for cleaning. She complained to…read morethe techs several times they they were being too aggressive, causing pain and the equipment used was clipping and pinching her lip and brackets. She was literally crying and asking them to stop. Water spraying on her face with no care to wipe it off. Not only that, but also while asked to give a review, the same person helped her pull it up on her phone AND PRESSED THE 5 STAR REVIEW and submitted it. This is not the level of care and comfort anyone should have at the dentist. I will also be reaching out to the Orthodontist and let them know the type of care they referred her to. She just got comfortable enough with the dentist in order to get braces, and to have this lack of care, especially with new patients, and a person who's not even a week into braces is Beyond me. Shame on you for not providing a level if care you would expect to have!

I am so extremely grateful for the staff and Dr Morolayo who were amazing. It was a holiday weekend…read moreand I cracked a tooth and couldn't be seen by my dentist for three days. I called there and they told to me come right away. They stayed to fixed my tooth (two and half hours it took). Dr M said that if I didn't come in I would've had a lot of pain and risked a bad infection. I am sooo happy I called there and took a chance! I need a new dentist as mine is retiring soon. I think they have a new patient.

I am forever grateful for this practice and doctor heisley who took me on an emergency basis. The…read moreday after Thanksgiving, when I experienced a broken tooth. in one visit, they were able to make a Crown for me and send me on my Way. Calmed my nerves Very professional and no pain once the novacane wore off. highly recommend this practice!

Dr. Caesar and team have been my family's dental group growing up, and I STILL take the train from…read moreChicago to New Lenox to see them! I'm never nervous to be in their chair no matter what I'm getting: From cleanings to root canals, I know that Dr. Ciaglia, Stacey, and the rest of the team are patient, gentle, and very knowledgeable!

I've been going to Plainfield Dental Care for several years now. Dr Ferdkoff is an amazing dentist…read more He is very up to date on the latest technology and wants the best for his patients. Stacie is my dental hygienist, she's really the reason I keep coming back. She is so sweet! She is very gentle and thorough, she always remembers our last conversation, and I always feel ease and welcome. I look forward to my visit... which is crazy, because I used to dread going to the dentist! The office has a very relaxed atmosphere and wonderful people.

The very very very worst dental office! Dental hygienist Juana totally practicing beyond her scope…read moreof practice acting like a dentist! I had to ask to clarify if she truly is a dentist or a dental hygienist.They tried to sell every product to me- invasglin , dental surgery and dental work even before complete evaluation! Very disappointed with the front desk staff as well as they have no customer service skills!