i seen them today and they took very long and when I finally got seen they harldy let the numbing…read moregel or anything kick in and I was hurting the whole time they were very impatient to get them done and they took a long break right in the middle and the numbing almost starte to wear off then they put another needle in a sensitive place I warned them about then got upset when I reacted I will not be going there again they are very unpr

I wanted to love this office and I honestly was very close to it. I enjoyed the initial visit and…read morethe dentist was very nice and personable. The front desk staff? No. Adriana was patient and thorough. Once I got denied by my insurance to cover a deep cleaning, I figured ok well I can at least get a regular cleaning. I requested to schedule that, and got told through text I couldn't get a regular cleaning because the dentist recommends a deep cleaning. The deep cleaning out of pocket is $400 per side of mouth. I disclosed to them that paying $800 for a deep cleaning isn't something I'm able to do at the moment. I decided to call, because surely this response was mistaken. I called and unfortunately I spoke with a "Maya". She rudely asks for my first and last name and puts me on a 10 minute hold, never once checking back. I call back and she immediately puts me on hold, and doesn't confirm who I am or what I'm calling for. After another 2-3 minute hold, she gets back on the phone and just says, "how may I help you?" I explained I was the same person on hold waiting for an answer about a regular cleaning. She proceeds to say, "Yeah, so you can't get a regular cleaning because..." She begins rattling off the many things going on with my teeth from my private dental chart. I then asked her if I could speak with the dentist, and she responds very snarky, "He doesn't speak with patients over the phone." I asked if I could speak with a manager instead, and she sarcastically responds with, "That's who you were texting...." I ignored her remark and asked again to speak with the manager. Annoyed, she says, "I'll have to put you on hold, she's with a patient." At this point, I'm sure you can understand my frustration. Instead of becoming insulting like she was probably aiming for me to be, I asked her to confirm the manager's name. She finally discloses the woman's name as Adriana. I then asked her name and she dryly and a bit hesitant said, "Maya." Her attitude over the phone matches her demeanor in person. She has a very nasty disposition and it's unfortunate that there's a possibility first time clients speak with her first. If I hadn't spoken with nicer people at that office and spoke with "Maya" first, I'd think the whole staff is like her and wouldn't go there at all. Not only that, but when I came into that office for the first time, she had either been coming in from break or coming in for the day. The whole office environment changed. She sat at the front with a stale face, rolling her eyes at patients and some staff when interacting with them. Isn't it illegal to disclose patient information over the phone without confirming who you're speaking with? I never told her my name when I called back. She just began exposing sensitive information freely out of frustration because I asked about why I couldn't have a regular cleaning versus a deep cleaning. Isn't that a violation of hippa? I'm almost positive I'm not the only one that has said something about her attitude. It's always one of us mistreating one of us. I can handle being told I "don't qualify for a regular cleaning because I'm a smoker..." (I'm not a smoker, but good job Maya for doing too much...) but for my whole chart to be disclosed without prior approval? That's a problem. I'll make sure I look into Maya. Back to the situation at hand, how is it that I cannot get a regular cleaning if that's what I ask for? My insurance doesn't allow me to pay out of pocket for services. So if they're denying me coverage for what the dentist is recommending........I do not want to pay $800 unexpectedly........and my insurance is saying I cannot pay out of pocket anyway......I can't get the bare minimum of a regular cleaning? I'd assume if a dentist cares about their patient's teeth, they'd do what they can and take care of the patient as best they can. Had I gotten a better explanation and probably not spoken to "Maya," I would have eventually just gone ahead and put the charges on my care credit and fought with the insurance about it later just because I really wanted to stick with Todays dental. I've spoken to several people thus far about the way this situation was just handled, and I was simply told if I'm being treated this way now, I probably wouldn't want them working on my mouth. That statement is SO valid. Thanks, but no thanks. I'm sure it wouldn't hurt you guys to lose one patient, but word of mouth travels pretty quickly. Especially when it's negative. Hopefully, something is done about your front desk staff's bedside manner.

Beware of predatory billing at this office, especially if you are uninsured. As a self-pay patient,…read moreI was billed $196.00 for a palliative treatment code (D9110), but my visit was strictly a diagnostic evaluation with X-rays, a mirror, and a camera. Absolutely no physical treatment or procedures took place. When I called to request a correction, the billing manager falsely insisted D9110 was an 'assessment/evaluation fee' (which flatly contradicts ADA standards) and repeatedly shut me down. When I called back to get her name, the front desk refused to provide it and deflected me to a voicemail. I have officially filed formal complaints. Self-pay patients, check your bills very carefully.

Super friendly staff that got my 2 year old in for a same day appointment I called at 5 pm and he…read morewas seen at 7pm for a chipped/cracked front tooth. Dr. Funk was very nice. He genuinely cared about not freaking my son out with X-rays or anything invasive. We were given a referral to a pediatric dentist to bond his tooth. I will be moving the rest of my family over to this office. I love the late hours of this office.

I am a senior citizen who recently moved from New England to Plainfield so I can be close to…read morefamily. I broke a tooth last weekend and called a number of dentists on Monday and Tuesday who were not able to see me this week. My daughter called Catonfield Dental and they had me come right in. Dr. Xu's assistant took an x-ray and he diagnosed the issue, prescribing medication until I can take the next steps. My daughter, a stay-at-home Mom, had to bring my 3 year old grandson to the office, and Dr. Xu and staff were kind and accommodating. I highly recommend this office!

I initially liked and trusted my previous dentist at this office, but after they moved, I was…read morescheduled with Dr. Ke (David) Xu. Unfortunately, my experience with him was negative enough that I no longer feel comfortable being treated at this practice. He tries to come across as direct and humorous, but I found the approach unprofessional and uncomfortable. He also seemed more interested in making conversation about my workplace and stocks rather than focusing on the appointment. My main concern, however, was his treatment plan. He recommended a crown for one of my front teeth--an issue another dentist later resolved by simply shaving the tooth slightly, which took only a few minutes and required zero crowns. Dr. Xu also recommended a total of six crowns, which immediately felt like a red flag, especially when he described front-tooth crowns as "jarring" and asked that I pay the full cost of all six upfront in case insurance didn't cover it. My new dentist emphasized preserving natural tooth structure, and that approach fully resolved my problem. Based on my experience, Dr. Xu's recommendations did not align with that philosophy. While I can't speak for the entire office, this encounter left me with concerns about overtreatment. Experiences like this contribute to distrust in dental care--especially in communities already hesitant to seek treatment.

Dr. Hare extracted a problem tooth with ease. He made the experience painless, and gave me the best…read moreexperience I ever had with any dentist in all of my years, and I have lived many. I highly recommend him and the entire staff was perfect

My daughter is special needs and refused to cooperate with any dentists. Grand Dental and Dr. Paige…read morewere recommended to me (with a $50 referral to boot) so we took the chance. They were amazing with her and got her basic exam done. I was so impressed that I went back for myself. It was seriously the most relaxed I had ever been in a dentist's chair. Today my kid goes back for x-rays and she is so enthusiastic that she wants to get there early! If that is not proof they are awesome, I don't know what is!

Dr. Mo & her entire team were absolutely wonderful. I've been coming to her for my dental care,…read moreincluding cleanings & other treatments & I've always felt very well taken care of. Today I had more extensive work done, including the extraction of a fractured tooth & placement of a temporary restoration, & Dr. Mo made the whole process much easier than I expected. She was very reasonable with the treatment plan & cost, explained everything clearly & was patient, kind & professional throughout. The temporary teeth already look nice & I know it may take a little time to adjust to the new look. I also really appreciated that Dr. Mo & her team stayed late to complete my treatment & never made me feel rushed. What impressed me most was that they never watched the clock, even though it was already around 9 PM, their focus was on completing the work properly & making sure I received excellent care before I left. I'm very grateful for the care I received & feel confident continuing my treatment with Dr. Mo. I highly recommend her & her team to anyone looking for a skilled, compassionate, honest & caring dentist. Thank you, Dr. Mo & team!

Daughter just got braces 3 days ago and was referred to this office for cleaning. She complained to…read morethe techs several times they they were being too aggressive, causing pain and the equipment used was clipping and pinching her lip and brackets. She was literally crying and asking them to stop. Water spraying on her face with no care to wipe it off. Not only that, but also while asked to give a review, the same person helped her pull it up on her phone AND PRESSED THE 5 STAR REVIEW and submitted it. This is not the level of care and comfort anyone should have at the dentist. I will also be reaching out to the Orthodontist and let them know the type of care they referred her to. She just got comfortable enough with the dentist in order to get braces, and to have this lack of care, especially with new patients, and a person who's not even a week into braces is Beyond me. Shame on you for not providing a level if care you would expect to have!

I want to give a shout out to Dr. Nicola Toritto and the staff at Oswego Commons family dental. It…read moretook me 4 years to work up the courage to have some teeth pulled and they were amazing. It was the most pain free experience I have ever had at the dentist. He dealt with my anxiety with compassion and made sure he waited until everything was completely numb and I was relaxed before starting. He had 5 teeth out in under 10 minutes and dentures were ready so I didn't have to go without teeth. If you have anxiety about seeing the dentist I would highly recommend him.

Go for a teeth cleaning and the office person comes in and asks how you want to pay.. You can join…read moreour smiles club membership for $80 and your teeth cleaning is $181.00 plus the club membership $261.00.. I said I don't want to join your "club membership" then it $450.00 ,,,, I said shove-it.. Bye-Bye!! They can go pound their Club membership.. I'll find a non Costco type dentist that isn't ripping off seniors for a membership..

Great, clean and friendly establishment. Came in to get a temp crown and it was an easy going…read moreexperience. Dr. Martin was very professional and knowledgeable and did an excellent job in explaining what needed to be done and made sure i was in no pain.

Dr. Martin provided an excellent experience, he is very…read moreknowledgeable and friendly. I was scheduled for a filling and was instantly worry free seeing how well the staff worked together.

My family had two truly disappointing experiences at Bell and King dental office. My husband went…read moreto Dr Bell with a toothache and Dr. Bell asked where exactly the pain was, my husband described area, only to be responded with, "If you don't know exactly where it is how am I supposed to know?". Needless to say he never found the issue and he left with the tooth pain. Thinking my husband might have mistaken the situation I continued to take my daughter to her appointment. I admit the staff was inattentive as we stood there waiting to be checked in and it only went down from there. She had a bonding procedure done and as we were checking out a piece fell off. I asked to speak to Dr Bell to see if it was going to be an issue and if he could fix it while we were there. We were made to sit in the waiting area for an unreasonably long time, only for the staff to forget about us entirely. When we finally inquired about the delay, they laughed it off, which was incredibly unprofessional. We were told by Robyn he was too busy to see us and someone would call us. To make matters worse, no one ever followed up with us or offered an explanation for the oversight. This lack of respect and poor customer service is unacceptable. I would strongly advise finding a different dental office where you will be treated with the professionalism and courtesy you deserve.

Dr. Bell sent an vagrant photo of himself to me and made me feel extremely uncomfortable. He's an…read moreexcellent dentist but as a prior patient, I strongly advise you proceed with caution before having services provided by him!