It has been about 2 years since I last provided an update on this property, but I must report a…read morevery unfortunate situation that occurred during our visit this year. Thankfully, we arrived around 2:30 pm on Saturday, January 24th, or things might have been even worse. When we arrived, we were told by 2 Gen Z girls, one by the name of Tasha, and we didn't get the name of the other one, that our reservation had been cancelled. We were told they couldn't do anything for us, and I had to call owner services. Imagine my shock and anger when I was told this, but I kept my cool and asked them if they were kidding. I was told the reservation was cancelled twice on January 3rd, but I showed them a paper confirmation dated January 3rd. I was told again that they couldn't help me, so I asked to speak to the manager. They said both the manager and the assistant manager were in a meeting. I told them that I would need to speak with them when their meeting concluded. So, in the meantime, I decided to call owner services. Since we arrived at 2:30 pm, I was confident I would be able to speak to someone before they closed at 5 pm local time. I waited about 30 minutes before anyone answered. Thankfully, I got a very understanding and wonderful agent named Jessica. Now, after explaining the situation to Jessica, she did some research and discovered the following: My reservation was confirmed My maintenance fees had been paid My reservation was cancelled from a computer on the property on January 3rd It could have been a glitch, but it was cancelled twice, and she didn't understand why I wasn't notified about a cancellation since I had already paid my fees. Jessica re-instated the reservation, and my wife was completely upset by this entire fiasco. She was inside talking to the staff, and she came out with the manager while I was on the phone with Jessica. She informed me that Ravi and Jen, the current managers of this resort, had handled the reservation. I told my wife I knew it had happened and had Jessica on the phone to answer any questions if needed. Ravi and Jen apologized, but I told them that we have been coming here for 10 years as owners and that this situation was totally unacceptable. Ravi told me that if there was anything he could do to rectify the situation, to let him know. I told him the only thing he could do at that moment was tell me who on the property cancelled our reservation. I wasn't going to be happy until I found out the information Ravi called me on Thursday because he had finally received my message from the staff, which I left on Wednesday morning at 11:00 am. The wife and I were actually having a wonderful breakfast at Union Biscuits when I received the call. Ravi basically told me he would give me an extra night's stay for free when we return next year and waive the $150.00 resort fee, which we get back when we check out anyway. I should mention that this was basically what I suggested to him, and he agreed to do it. So, while I appreciated the gesture, we'll see what happens next year. If I were being honest, I wouldn't return if I weren't an owner here. One Final note to address my concern about the new management and management company: apparently, security doesn't check whether people are parked where they are supposed to be, because all week long, someone else parked in our assigned spot. We didn't complain, though, since we were able to park in the open spot beside our assigned spot, which we prefer. There has never been any solicitation allowed on the property, but it appears that this is now because we found a pizza flyer stuffed in several doors. We left today (January 31st), and when I went in to return the keys, I saw Jen and Ravi in their offices. I waved to Jen to come out, and she just stayed at her desk, no in-person apology or concern about how our stay was. Ravi did come out, and we talked about the arrangement we made for next year. I am very sad to write this review because if they will do this to an owner, what would they do to a regular guest? I will provide an update next year, and in the meantime, Eat, Drink, and Be Merry, my Friends!!

Booked two nights here through Expedia. Got a good deal under $250 for a one bedroom condo. Really…read morespacious for me and my two kids. Big full kitchen, dining room, balcony, and a walk in closet! Place was nice and clean. We checked in at 3pm and front desk was able to give us a room instantly. Service was great with no problems. Resort has a pool, fitness center, and game room on site. They also assigned us our own parking space which was super convenient. Glad our room was in the center because it was quiet. Thick walls so no need for me to worry about my kids being loud. This is located in Summerlin about 20 minutes away from the Vegas strip. Really enjoyed the calmness and more mellow atmosphere.

Visited family who were in town at this hotel. Great location but Starbucks, food, freeway and…read moremore. The pool area was great with plenty of lounge chairs & towels. There was a massive ant takeover by the gate, but we just kept the kids away from that small area. Other than that this is a good place I'll keep recommending to out of town visitors.

Overall - 4.5 stars New hotel near the Vegas airport,…read moreinterstate, and is about 3.5 miles away from lights of Vegas. If you have rental car or shuttle via car to downtown, I would highly recommend this hotel. Get away from the hustle and bustle of the casino life and it will be cheaper too. The room large has king size bed, a large sofa that has a hidden trundle XL twin mattress and spacious bathroom. You can actually move around in the bathroom and the toilet is tucked away a bit further from the sink and shower. The shower can accommodate tall and larger people and the water pressure is decent. There is a hidden microwave and mini fridge w coffee maker. All is tucked behind cabinet doors. The room is spacious with places to work, relax or sleep. To help and reduce the consumption of electricity, you will need to use your key card to turn on certain lights. The hotel lobby is spacious, open and airy. The decor is tastefully modern and clean. There is a pool, hot tub, gym and free breakfast. In addition to the facilities, you can walk to multiple restaurants and stores. What is not free is parking. $10 a day which I think it is odd due where the hotel location. However $10 is better than $20 or higher per day which most hotels are charging. I recommend when you reach a certain Marriott level, it should be a perk.

HGV owner here and decided to bring my family to Vegas for my little brothers 21st birthday. I am…read moreso happy I booked at the Elara. This property is exceptional and right in the middle of the Las Vegas strip. What more could you want when in Las Vegas! I booked two rooms for a 3 night stay. We went a club Hilton jr. Suite and a standard 1 bedroom suite. This accommodated my family of 6. We had plenty of space as these rooms are very spacious! The club floor Defenitly was more luxarious. However the standard room was still really nice. These rooms had a great view of the strip and the sphere. As an owner you get free parking at their parking structure which is really nice. The service here was exceptional as everyone was so friendly! We truly enjoyed our trip so much my family is asking me when are we coming back lol. Make sure to check them out if your looking to book in Vegas. For the price it is worth your bang for your buck. Thank you Elara for helping my family and I create memories that will last a lifetime. Till next time!

My wife and I were celebrating our recent retirements. We want to thank everyone at the Elara for…read morethe great customer service and attention to detail. The separate "Club" check in area is great. We stayed in one of the 1BP rooms on the 60th floor. The view in the room was to the north, and it was magnificent. We especially liked the "speed wash" and "speed dry" settings on the stacked washer dryer units in the Club rooms. We would like to thank Don and Travis from the front desk team. Thanks to the Guest Services team Alexis, Kristine, Nani, and Don, for sending the text updates. Thanks to Marivic from Sales for providing us relevant owners info. And special thanks to the Bell-Valet team of Alan, Jovi, Derick, Eric, Sean, and Justin, for taking great care of us!

My colleagues and I stayed in back in June during a work trip for a week and we had a great…read moreexperience overall. Always prefer to book a Marriott if I can over other hotels because of my CC and Elite member with them. The ease of booking via app, requesting services via app, or anything else is a plus. I did not really get breakfast during our stay except maybe a banana here and there. Their breakfast is pretty basic continental. The room/suite is very standard and similar to other Residence Inns, which is what I appreciate because I know what to expect. The rooms (at least the one I had) seem nice, clean, and new. Although the bathtub could use an upgrade. Nice location and very convenient to the airport and the strip.

The Residence Inn is a great place to stay in Henderson. It's away from the Las Vegas Strip and…read morelocated in a nice, quiet area. Customer service is amazing. I've stayed here a few times, and one time I even arrived in the morning and they were able to give me my room early. They are really all about taking care of the customer. The rooms are really comfortable and nice. After a long day, it's just a cool place to come back to, relax, and get comfortable. The breakfast is okay. It's a continental-style breakfast, so it's nothing fancy, but it's not bad. There is also plenty of seating available to enjoy your breakfast. Overall, this is a great place to stay if you want to be close to Las Vegas but away from all the noise and craziness of the Strip.

I was pleasantly surprised with the Orleans during my stay. It was clean, my room was recently…read morerenovated, the pool is not too shabby and the restaurants are great. Alder & Birch was a nice spot to finish the day off with good cocktails and prices were not bad. I'll be back next year for the same event and looking forward to it. Maybe I'll take my family before then, they have a movie theater and the bowling alley is huge (also a real bowling alley, not a string pinned Lucky Strike type place).

I walked up to the bar and asked the waitress if I could get some water bottles. She was rude and…read moregave me a a hard time. She seemed like she hated her job and her attitude put me in a bad mood. Customer service was horrible. Their hotel rooms don't have a fridge and you have to bring your own water otherwise they'll charge you $5 for a water bottle.

I had a great 3 night stay at the G Hotel. The room was a good size, bed and pillows very…read morecomfortable and I was really impressed at the quality of the complimentary shampoo and conditioner. The coffee, which was available in the office, was very welcome in the mornings too and tasted good quality. The standout part of my stay however, were the staff - they were fantastic. In particular Adriana, who assisted in the rescue of a trapped pigeon and collard dove in a billboard outside of my room. She went over and above at past midnight to help find a rehab nearby and was always smiley and pleasant to talk to. The other staff who I had brief conversations with during my stay, were also very friendly. I will absolutely be staying here again next time I am in town. Thanks for a great stay!

This is a followup review, I have stayed here twice before, and I'm afraid it may be my last…read more The Room: The room itself was clean enough to be habitable. The Linens on the bed were clean. This was the second time I've stayed in room 106, sadly it had a funky odor I couldn't identify. The Towels, well, they were towels, it appears they wash them enough to call them clean, however they also had an odor. The bathmat looked like someone used it to clean a dirty bathroom with, then washed it... Also, it's a good thing I looked before I sat, the was no TP in the bathroom. I went to the front desk and she happily grabbed me two rolls. The Business and Customer Service: Vegas is the land of many BS Fee's. I stayed here last year at this time and again last February. Neither time was I charged a $15 cleaning fee. This time it was in the paperwork. Complimentary items: Two toothbrush kits, and a "Breakfast" that consisted of stale donuts and coffee. Summary: Vegas in general is wearing thin on my nerves, and I've tried not to bring that feeling into this review. However, the fee culture is getting to be too much. I feel that a cleaning fee is and should be a part of the overall charge for the room. The Staff was very friendly, and so willing to help.

104 degrees, Staff really great, clean room,…read moreFront desk customer service as always excellent ,thank you for what you do

Stay here! Avoid the high prices of the hotels on the Strip - and still be just a couple of blocks…read morefrom the Strip! Spacious, clean rooms. Quiet. Professional service. A gorgeous pool, which is a must-have in the Vegas climate. Cannot stress how convenient this location is and what a great deal. You do have to pay for parking and get your own breakfast but that is a small price to pay for all of the perks.

My family and I had an AMAZING time at our rental through Corporate Mansions,…read morevacationrentalslasvegas.net This is the only place we could find so close to the strip that could accommodate 28 people with children. The owner was so pleasant, walked us through the property when we arrived and made sure he or another staff member was available for us at all times. The property is completely surrounded by beautiful palm trees and gardens that kept us secluded and allowed us to enjoy ourselves without disrupting the neighborhood. It definitely felt like home. Our kids could run around and play while we hung out. They have an entire arcade room and any activity you could imagine. Mini golf, ping pong, basketball, and indoor and outdoor pool, jacuzzi, sauna, and two full bar and grill areas! If you have a chance to stay at a full furnished rental near the strip instead of a hotel casino, DO IT! I swear it is so much more enjoyable!

10 STARS! We can't say enough about our time renting through Corporate Mansions. The owner and…read morestaff were communicative, helpful and led us though a great history of the home and where to find everything we needed including how to turn on all the games, stereo, lighting, and temperature controls. We ended up nicknaming this place the Oasis because it was an actual Oasis away from the bustle of the strip but still close enough to easily allow us a 5-10 minute ride to any place we might wish to go. The home provided ample and comfortable accommodation for our large group of 13. The incredible living space was roomy and spread out, with the most comfortable couch ever and the expansiveness of the property allowed our family to seek privacy when needed and come together for meals, fun and activity. The kitchen was well stocked with absolutely every thing we needed. Dozens of clean towels were ready for use by the pool. Every bed was comfortable with multiple pillow firmness styles for satisfying sleep. Multiple lounge areas, a large dining table to sit everyone for meals or games, pool table and game room for the kids and the pool was heated to perfect temperature. We absolutely loved this property and the management of the property staff and owner was top notch. HIGHLY recommend for anyone traveling with large family, friend or corporate groups. You would be hard pressed to find a better spot with everything you need so close at hand.