When your car goes "pocketa-pocketa", or an alert indicator flashes on and if you don't know what's up, CALL BRUCE!! Professional, patient, prompt, personable, dependable, and TRUSTWORTHY, he will have your vehicle up and running again in no time. HIGHLY RECOMMEND!! read more

Great honest people. Have been multiple times. They have completed jobs on time and have done a great job.

As a new resident I needed to find a trusted mechanic in my new area so I turned to yelp. Yelp you helped me find a neighborhood gem! Otis Automotive has Bruce and his amazing employees. He was so friendly when I told him my car's problems he was genuinely interested in finding a solution. He was honest with me and gave me a few options. When we fixed the car he showed me the culprit, the manifold! We will return! read more

Otis Automotive - Bad manifold! - Auto Repair Near Me - Fair Oaks, California

2 of my cars serviced here. Both left broken. Shop used cheap parts. Broke parts on my car that weren't broken before and didn't fix. We had to bring one car in multiple times for the same issue and it still left having that issue. The other car we took here left more broken than it was when I dropped it off. After multiple trips, I decided what's the point of taking it back to them, I'll take it elsewhere where they know more of what they are doing. They are nice people in there, but the knowledge of the techs and experience working on cars leaves me wondering why the rating they have. Probably due to convenience of being in old fair oaks. But I don't think I'd recommend this shop to anyone and unfortunately they did more harm to my vehicles than help. Nice people and cheap prices don't always mean good service and experience.. read more

Well...this is the 3rd review of this place. The first one was 5 stars. It was well staffed with Mechanics. My wife and I always took our vehicles there. The second review wasn't as shining. I took a Honda Element there for parking brake issues. When I picked it up, they adjusted the cable but did not check their own work. Hence, no parking brake, I was told to just use "Park"...nice! Even though I moved to south county, I still used their services thinking it had been minor bad luck. So now i needed my newer Tacoma worked on. It had a timing chain rattle on start up for a few seconds every morning before work. I called the place and was told by the mechanic that they could do it and was a 2+ hour charge. I thought great, I'll take a Friday off and my wife and I drove the 50 minutes it takes to drive there. I told them to go ahead and change the oil since it would be on the rack anyways. I told Bruce, the owner, explicitly that the rattle only happens when the vehicle is stone cold and to REPLACE THE TIMING CHAIN TENSIONER ANYWAYS. I noticed they only had one mechanic. I called at noon to hear they were getting ready to look at it. Then they called at 3pm saying they had changed the oil and I could pick it up. I asked about the tensioner and was told that they could not duplicate the noise which I had told the place at least 3 times to JUST DO IT! Then some BS that only the dealership could change the tensioner. I knew that was a crock since there were a few youtube videos showing it done. I will also mention, they did not reset the maintenance notice which was still flashing. So now I had to find a new repair place. it took a month but I did. The repair was $316. I watched a short video that there is a phenomena happening in the auto repair business's. The repair guys are leaving these shops in search for better paying repair work and that a lot of them work commission. So they are under pressure to hurry and do as many jobs a day as they can to make a living. Why make $25@hr when you can work doing repairs at canning facilities and water companies for $35-$40@hr and no pressure. read more

I've used Otis Automotive several times for normal maintenance and also repairs. Everyone there is friendly and helpful. Scheduling was easy and drop off/pickup was flexible. I will continue to trust my cars to, and recommend, Otis Automotive. read more

I only trust this shop to work on my car. They are very accommodating, extremely friendly and have saved my hide a few times. There prices are always fair and they let me know what needs to be done now and what can wait a little. I HIGHLY recommend read more

The front desk lady is really rude. They take things tooooo personal when all I wanted was to figure out why my car sounds the way it does after they touched it... yikes UPDATE: I think you have the wrong person you're replying to, I didn't call today. How embarrassing for you... read more

Okay I'll be honest. I'm hesitant to write this five star review. Why? Because everyone and their mom will start taking their car here thus making it more difficult for me to get an appointment! But I want to give credit where it's due. This place has been around for yonks and service is honest, fair and personable. I've been taking my Honda here for years and trust this place. Located in old Fair Oaks, if you have some time to kill while you wait for your repairs, take a stroll to Sunflower which is right down the block and have a nutty taco. Or if it is past noon (however not gonna judge if it's in the a.m.) walk down to the Fair Oaks Brew Pub a few blocks down and try a Queen Tangerine while you're waiting. read more

Otis Automotive - Notice the Yelp award! - Auto Repair Near Me - Fair Oaks, California

Bruce and his team is awesome! Honest, quick, reliable and fairly priced. Highly recommended, locally owned small business that has earned the reputation of being the best! read more

I am all about small business. They did an oil change for my diesel VW and our EV BMW (it's a thing), and they were great both times. Generally I am not a fan of the mechanic just like I am not the dentist or doctor; but here I know I'll be taken care of. Support a small business before a big dealership and visit these guys for your next service. Thank you again!!! read more

I was told by another mechanic that i would need a new power steering pump... but It was recommended to get a second opinion at Otis's shop They were fast friendly and we're able to fix my car by filling up power steering fluid. So glad I found a place that I feel is honest and has a great work ethic. read more

We took my son's BMW in for diagnosis. When they couldn't determine what was wrong, they didn't charge us. I feel they are honest and did their best. read more

Honest and fast service. A great local spot for your vehicle! I was trying to find a place I could trust that wouldn't "mansplain" things to me or try and make me do stuff that isn't needed. read more

Horrible car repair. Charges are way too expensive. Bruce has a flippant attitude to his customers and make excuses for his unprofessional staff and lack of car repair knowledge. save your money and time. go somewhere else read more

Once again, STERLING service from Otis (Bruce, Christine and the whole staff)! Cannot say enough good things about them. Very unassuming environment with absolutely the finest service pone could possibly hope for. Not only have they responded without exception to my last minute pleas for help, but they have done so in the most cost effective way I could imagine. For example, this last time, my battery was under performing to say the least. They looked up my record and discovered that the battery they replaced was still under warranty and that the supplier was encountering a string of similar problems. So the replacement cost me nothing but a little (and do mean only a LITTLE) time! Thanks again guys! read more

Otis is the best place I've ever taken my cars & I've owned cars for 52 years. They're very friendly, caring, honest & knowledgeable. And not expensive. read more

I'm so happy my neighbor referred me to Otis to fix my car! Bruce and Christine were so kind and got me right in. When he checked my car, he told me what needed to be done and I had my car back in a timely manner. They're honest and don't try to upsell you at all. I've already told others about Otis because it's so hard to find an honest auto shop these days. Thank you!! read more

I took my 61 Chrysler in for an oil leak and they repaired it and the price was very reasonable. I was very happy with the service. I will recommend it to my club and all of my friends Jim. read more

I've satisfactorily been here several times. However, 2 weeks ago when I stopped in to see if they could listen to a noise coming from my front driver's side wheel, the owner was in the midst of a meltdown about no one showing up, short staffed. NOT my fault but I guess it was that day. Treated me, talked to me probably the worst I have ever experienced from any business. I was the morning inconvenience. Begrudgingly he test drove my car, stated no noise and I would have get an appointment to pull all 4 wheels off. Then told me to leave when the ATT tech came to fixed his service. Wow Went another mech who drove with me, took the wheel off in my presence. "Who did your brakes" Me: Otis. The screws into the disc were loose, one missing. "Who checked your tires last"? Me: Otis at my last oil change. They were set at 50 PSI(32 is my #) This shop check everything over, also pulled a seed pod out from behind the pads and I was on my way with no noise. I suggest anger management. Shut the line shop down and take a Vacation. I know many people who love and patronize this shop and have for years -I've told ever one of them. I'll kindly go somewhere else as I feel the owner wanted me to. If it's a bad time, kindly explain that. I'm pretty understanding. read more

Words cannot describe the appreciation I have for Bruce and his amazing team! He's saved my ass so many times, but the best advice he ever gave me was "get rid of that car as fast as you can!" And so I did. LOL. Thanks for all the great years of service on all my cars! There will be many more to come! read more

Amazing service, Bruce and all the staff have always been super honest and helpful. I took my "baby" (car) over there and they treated her as such! I recently needed some work done and Bruce was super helpful and got me on the most cost effective path for my mods. If you need any work done, these are the last honest mechanics in town and will do the best in town! read more

Came in here with a customer for a pre purchase inspection. Everyone seemed like they woke up on the wrong side of bed that day . When the inspection was done, they didn't want to show me the inspection sheet even though it was my car that was inspected. "If you're not the one paying for the inspection, I cannot show you the sheet because there is customers name on there". After the fact I checked the inspection sheet with my customer and there was only a first name written on there, keep in mind it was my customers name that I already met ?... Also any question I asked, I got a rude response. Maybe learn how to treat customers before posting your "excellence" everywhere . Definitely don't recommend this little shop in the middle of nowhere. Professionalism definitely isn't here read more

The sentence of the 5 star Rating is Exactly Right!! Woohoo! As good as it gets! Christine, you are the absolute Best! You show your job matters, and your Customers matter! So many people this shop has helped and they all show that people matter! Bruce your skill and manner is exceptional. Thank you for being my Mechanic! read more

Great find! I called several different repair shops before deciding on Otis Automotive in Fair Oaks village. They have 5 stars on google with 33 reviews and 72 recommendations on NextDoor! Turns out that's because they are fantastic! We've gone to numerous repair shops with mixed results, hence looking for a new one now. They provided the most knowledgeable assessment of what I needed for my car and at the lowest price. WIN WIN! I was impressed with how friendly they were when I dropped my car off today and with their communication (thank you, Christine!). They were super accommodating when I couldn't pick yo my car before closing and then they charged less than they quoted. Who does that!? We've found our forever mechanic! Good thing because we have four cars and a truck! read more

Otis Automotive is my go-to mechanic shop. Everyone is very friendly, their prices are very reasonable, and Bruce is an amazing source of knowledge for classic cars. He's fixed and repaired things on my two classics that no other shop will touch and has gone above and beyond for me. I can't say enough good things about them. read more

We have been taking our vehicles to Bruce at Otis Automotive for over 8 years now. I have NEVER been disappointed. He is quick, clear, and even willing to give repair advice when my son is able to perform the work without the shop. I would never go anywhere else~ Janelle Ingle read more

Such a breath of fresh air. Christina, Bruce and crew come out sparkling, by comparison to so much dishonesty and up-sell in auto repair business. Appreciate them soo much read more

Awesome staff, they always make sure to keep you updated on the progress of your vehicle, and always super friendly. The work is dependable and they always take good care of you and your vehicle for great prices! Definitely would recommend this company, they have taken good care of my Camry and my F250! :) read more

As a woman - being respected in male-centered spaces is super important to me. I should never have to call my Husband to have him verify and confirm what I have already told you. AND I NEVER HAVE TO WITH OTIS AUTOMOTIVE. When I walk in - Kristine, Bruce and Brian know exactly who I am and what my truck needs are. They act like I know exactly what I'm talking about (even tho I have no clue, let's be honest). They believe me, they respect me, they give me all the info I need on any repairs or issues my truck has. And I fully appreciate it. As long as I'm able, I will take my truck to Bruce and Brian. And you should, too. read more

Great lil automotive shop. Nice front desk personnel, gave me a competitive rate, finished on time & has helped me out since!

They are very helpful and extremely honest . I dont think I will go any where else . So friendly and goes the extra mile .

go to auto lube oil change. My oil sensor was turning on and auto lube recommended I go to otis automotive. So I went Feb 2022. I was very happy that I found a reliable place to work on my car.. Well at least I thought. I called June 2023 because My check oil light kept turning on and off for a year. So I finally called to see if I can come in to have them work on it again. After relaying the problem to the receptionist she kept saying it's been a year. I explained to her I understand but I'm not asking for free work I was willing to come in and pay for any work needed. It was a very frustrating I couldn't get a word in. She accused me of being more upset than I was. When honestly I just wanted an appointment to get my oil sensor fixed. There needs to be professionalism instead of a woman who literally blows up. Life is hard enough why make it harder. This is the first time in my 30 years I've ever filed a complaint. That was the worst customer service I have ever experienced in my life. read more

Otis Auto is great. They got me in last minute, fixed my car up quickly and had me back on the road in time to complete my work day. And all at a fair price too! Not to mention that blond haired woman at the front desk might be one of the coolest people I've ever met. She kept me entertained while I waited for my repairs. I would definitely return. read more

Bruce and his crew are the best around. Thorough, honest, and friendly. Bruce is very good about explaining what needs to be done and is conservative in his approach to diagnosing problems. Been going here for years and I wouldn't trust anyone else with my classic. read more

first trip in with an appointment, waited all day and was told they " didnt get to it, make an appointment." strike 1. next trip , car making loud noise they told me it would be $315 to replace the part. new part installed, still makes noise. took it to another shop where they found the real source of the noise, replaced that part , noise gone. wrong diagnosis ! and im out money for a part i didnt need ! strike 2. was quoted a price on a repair. but when i walked in the price doubled. strike 3. BEWARE OF THIS PLACE ! YOU HAVE BEEN WARNED read more

Bruce is knowledgeable and honest! Tells you exactly what's wrong and what the plan of attack is. I've been to countless mechanics and am so grateful I found him. As a woman, I dont fear that he's going to make up problems to boost my bill, he speaks to me like any other customer and I appreciate that immensely. Also a shout out to his right hand woman Christine for always remembering you and being friendly and communicative (especially when Bruce is running around like a headless chicken and needs a translator hahaha you rock Christine!) read more

I don't really want to tell everyone how awesome this shop is because they're already so busy BUT... this is, bar none, THE best shop in the world! Okay, maybe not the world because there's no free pinball but it's close and it IS that good! There's nothing about this shop, the owner, the employees, their service, their work, their speed and their ACCURACY that isn't a 110% win! (Especially when your thermostat goes out on your way to work and they fix it when you're at work!) Everything I've ever had done here has been done correctly the first time in a timely manner with encouraging attitudes! I've NEVER come away feeling like I was taken advantage of or charged for unnecessary part or services and I love that when dealing with mechanics! I feel safe in my vehicle when I leave because I KNOW the guys here fixed my ride right the first time without creating a new problem for me to come back for! (Three cheers for that because I know you know what I'm talking about!) A+ (and many more than 5 stars!) for Otis Automotive! read more

Straight shooter. Honest. I've had several little run-ins with the old 96 Saturn. First was the alternator, most recently the linkage to my clutch. Most of the problems Bruce has diagnosed over the phone and confirmed at the shop. He's right every time and the solutions are inexpensive. They are a small family owned enterprise, so they're not super great about calling with updates on progress or delays in repairs. I am OK with this, but that is why it's not 5 stars. read more

Bruce is the man....and his crew isn't so bad either. I've been here many times for repair and maintenance and Bruce and the crew have always taken their time to take care of my needs and concerns. From major repair to fluid changes, they'll treat you right. read more

Otis Automotive - Auto Repair Near Me - Fair Oaks, California