I brought my Subaru Crosstrek to Japan Auto Care after getting a pretty rough and expensive diagnosis from the dealership. They told me I had an upper pan oil leak and cam tower leaks that needed repair. The quote I received was way too high, so I reached out to Japan Auto Care on a family member's recommendation. Matt and the team were great from the start. He assured me they would be transparent about the work and offer a fair price, and they delivered on both. Communication was clear throughout the entire process, and they even followed up after the service was complete to make sure everything was running smoothly. You can tell they genuinely care about the quality of their work and about their customers. I would not hesitate to bring my Subie back here again. read more

They are honest! I also love that they keep you updated via text on what is going on with your vehicle. The prices are very fair. They even have after hours pick up for your car. read more

Amazing crew. These guys are dependable, knowledgeable, and reliable. Thanks Matt & Zach for being able to answer all my questions and service my vehicle in a timely fashion and at a reasonable price. I appreciate you guys and will continue supporting you with my business. read more

My 4Runner had some issues, Matt over there took care of me and was a straight shooter regarding my situation. Trust does not come easy especially in the automotive repair industry but those guys earn it. I have no hesitations about going back to do more business with Japan Auto Care. Good value and honest. read more

Best place to go for automobile service repair. Solid crew of people. They have helped me repair many makes and models of different cars over the years. I highly recommend Matt and the Japan auto care family. read more

Japan Auto Care - The shop! - Auto Repair Near Me - Orangevale, California

I brought my car in for spark plugs and reported hearing a rattle sound as well as a loss of power. They told me they needed to clean out my engine since it was a gdi. I find out 3 months later that it was really a catalytic converter. I called them to report that they messed up and missed this and they now blocked me from being able to get service done because they messed up my car. They also started tripling their prices and ripping off long standing customers. I am being punished because they screwed up. DO NOT USE THIS SHOP. They will screw up your car and will not take responsibility. read more

Japan Auto Care - Example - Auto Repair Near Me - Orangevale, California

I had an oil leak and found Japan Auto on yelp. They also do a full diagnostic to make sure there are no other issues. Matt, the owner, called me back to talk to me about the leak and suggested that while they could absolutely fix it, it might be worth checking to see if the issue was still covered under warranty. I called the dealership and to my surprise found that it was! Not only were they absolutely great to work with, explaining everything in detail and giving a full print out to triage any issues, they were honest and absolutely looking out for the customer--even if it meant losing a repair to do the right thing! I whole heartedly recommend them. I took my car to them for its transmission service just based off how they treated me! Found my new mechanic for sure and am recommending them to everyone I know! read more

Great shop with great people. I highly recommend them for their quality of work and great relationships.

I called after reading reviews and spoke to Matt about my Mazda with a misfire. It had been to a few mechanics and apparenty they struggled with this car. Matt gave me a quote over the phone which was very reasonable. I decided to go forward with the repair and Steven helped me schedule and was also very professional and friendly. My car was fixed in a timely manner and they even provided a complimentary inspection that was very detailed and documented well. I appreciated everything they did to help me with this car. It's been challenging, and I believe had I found this place first my troubles would have been minimal. Everything was phenomenal. The online repair estimates, the communication, the outstanding skill in diagnostics and repair, the above and beyond customer service. This shop will have me coming back again (hopefully not too soon, lol). I'll recommend these guys to everyone in the area for their expertise and customer service. read more

Everyone we dealt with at Japan Auto Care was friendly and responsive. They detailed what we needed and what it would cost. They kept us in touch throughout the process. We are very happy with our experience and will be bringing our next car repair issue to them for sure. read more

I was referred to Japan Auto Care after going to Marco's Muffler shop in Sacramento. I called JAC and explained what problems I was experiencing (I wasn't able to pass smog and didn't know why). After getting a diagnostic and quote from them, my boyfriend and I decided to go ahead and let them fix the car. I am not a car person, so I was skeptical from the very beginning; I know that some mechanics may take advantage of people who aren't very knowledgeable about cars. I was so pleased when they explained things in such plain English! They were very transparent about what the issues were, which ones were more urgent and what was most important necessary to get my car running in good shape and able to pass smog. They did an absolutely amazing job explaining what the car parts did and how they were supposed to function. Taking the time to do this made me feel so comfortable with them and confident that I was at the right place. My boyfriend and I were so pleased with our experience, we decided to have them fix other issues with the car. Honestly they went above and beyond: During this time, I was 9 months pregnant with my first child while my boyfriend was deployed overseas. JAC made it work to get the car fixed our babys due date. They communicated with us throughout the entire time and made us feel so welcomed. Japan Auto Care was more than anything I could have expected. Knowledgeable and professional workers who provided sincere and genuine customer service. Every mechanic should aspire to be like Japan Auto Care. I give them my biggest thank you and will always be a customer of theirs. read more

I was punctually squeezed in to an early morning slot only two days out for a pre-purchase inspection, which allowed me to jump on the car I wanted before someone else could. Everyone at the shop was kind and patient, answering every question I had very transparently and even anticipating some concerns that I hadn't considered. I would certainly recommend JAC to anyone who needs a hybrid or other foreign car serviced. If you want a thorough job done right, then this is a great value. read more

My Toyota had a pretty severe oil leak and Japan Auto Car did a fantastic job with a quick turn around time fixing not only that, but a few other issues as well. They had my car fixed and back on the road within 1.5 days! Not only that, they were clear and upfront about costs and I never felt like I was being pushed to do repairs I didn't need. They were very transparent about the work they recommended and by going through the possible repairs to do we realized that replacing the water pump was not needed, as that had been done 2 years prior. This lowered my repair costs nearly $400! The price for the work I had done was great, and my car has been running smoothly since. I would highly recommend them and would not hesitate to take my car back here in the future! read more

We bought a used Mazda CX-9 and wanted a 2nd opinion on the inspection and a brake rotor that the dealer had replaced. The team got us in quickly, did a full inspection with picture and took the time to explain the rotor replacement. They're efficiency and communication is greatly appreciated and worth every penny! read more

I went for an oil change. The staff was super friendly and professional. I will definately come back for future repairs.

We have always had a great expirience with Japan Auto Care. Very freindly, up front and straight forward with their information. They have a real passion and pride in what they do. I am glad they are part of our community and would recommend them very highly. We have been using their service for many years and have alway had great service. read more

Great Customer Service. Very Honest & reliable. We had a great experience with Matt & his staff.

Great job servicing my Infiniti G35, courteous and super helpful feedback on my car.

I am going to have to give Japan Auto Care about 7 stars. Here is my super interesting story about it, where I butcher car terminology and use caps to make things sound more important. SCENARIO: The AC on my car stopped working most of the time. It is over 100 degrees in Folsom these days and I have a family and they don't taste good cooked. The AC would sometimes come on after about 30 or so minutes of driving. If it turned on, which was never a guarantee, it would usually continue to turn on for the next few hours even if I turned my car off and on. Most of the time it did not turn on. OUR WRONG SOLUTION: We figured it was low on freon. I don't know anything about freon, but that sounded like a smart diagnosis and a few friends and the guy at O'Reilly's Auto Parts agreed. We bought freon and tried to fill it, but didn't know what we were doing, so it didn't work. I YouTubed it a few days later and tried to fill it again and it didn't work. Then some other day I emptied the can into it and it didn't work. I called a few mechanics that all agreed it was a leak, and recommended recharging the freon with a dye so we could track the leak. That would be about $250. NEXT PARAGRAPHS: Since it is a Japanese car, only a few places recharge freon. I brought it to Japan Auto Care. The guy who owns it, named Jack probably because I see his name in all these other reviews, came to look at the car. At the time I had been driving for about 45 minutes, and the AC came on. He tested the temperature of the AC, looked at the car with me, had me describe the problem, and eventually said it was probably not a freon problem and he did not want me to waste my money. He also said that unfortunately, since the AC was working, there is no way to test specifically what is wrong with it. Unsatisfied with these limitations, he then spent the next 45 minutes trying to research what could be wrong with it, as the symptoms I described made no sense for this type of car. He had never heard of a Mazda that had intermittent and inconsistent AC before. He researched TSBs, found none. He went to forums, found none. He started looking up the way that they design the Mazda AC, and found nothing. He then started looking through other Japanese car forums for similar problems. It was like an episode of House except without the manufactured tension. Finally, he had an idea. Sometimes, on Hondas, the relay system starts to degrade. He's never seen or heard of that happening on a Mazda before, but if I was willing, he'd order a $50 part and just pop in it there and see if that worked. $50 sounded a lot better than all of the other AC repair costs so I agreed. OBVIOUS OUTCOME BASED ON THIS REVIEW SETUP: Came back. He popped it in there in a few seconds, and it turned on right away and has worked perfectly since. It's only been two days, and there is a chance it was coincidence since the AC can come on on occasion, but even if it is the approach he use was excellent. Just outstanding customer service and support, and an approach to figuring out the problem that I doubt most other car repair owners would provide. If you're reading this far, Flint still doesn't have clean water and much of Puerto Rico still is without power. I'll come back here again for sure if anything is wrong with my car. read more

Clutch is crisp and the car, that I love oh so much, rolls wonderfully. So dark grateful to have jack and the Japan auto care family to be there for us. Also, the check engine light is finally off. Life is most excellent read more

I had some issues with my Mazda 3 and everyone at Japan auto care was responsive, kind and trustworthy. I don't know a lot about cars but I have been to many car shops and it's refreshing when you don't feel like you're getting hustled about other "problems" with your car, they diagnosed my car issues and explained clearly to me what was going on. They are fairly priced and would 10/10 recommend. If anything happens to my car again I will be coming back here. Great experience. read more

Jack is the BEST!! I have been going to Jack and his staff for 10 years now and he has ALWAYS been HONEST!!! He has given me options as to what he would take care of now and things that can wait. He is dependable and most importantly trustworthy!!! Pete A. read more

Phenomenal service from moment one. Our car needed a whole new headlight assembly and ballast due to condensation problems and we kind of put it off for awhile trying to find a good place to have it done. We also had a couple other minor things on the list and stopped in to see if they could help us, and help they did! Jack, Michelle, and their crew were able to accurately diagnose, troubleshoot, and repair all of our problems in a short amount of time with excellent communication and customer service. You can definitely tell that the shop values their work and customer relationship. No wishy washy estimates, vague phone calls, or other nonsense was involved with our job. When you visit this shop, you'll simply get excellent service, communication, and peace of mind from a job well done. (Which is no small feat when you're getting your car repaired! :) ) We're very impressed with everyone here and would not hesitate to recommend them to anyone in this area who has a foreign car with repair needs. (Shame we're moving out of state very soon, we'd be here for life!) THANK YOU EVERYONE at JAPAN AUTO CARE! You're rockstars and we appreciate your great work! read more

Michelle was a dream to work with. My Subaru was on the fritz with the alternator last night. A family member mentioned Japan Auto but wasn't sure if they were any good. I checked the Yelp and Google reviews and though not a ton of reviews, they were mostly very good. In the AM, a day before Thanksgiving, I limped my car there but it broke down completely 1/4 mile from the shop. I made it to the shop, and Michelle took the initiative right away, to take my keys, get a flat bed tow so I could leave and get work done. Gathered the symptoms from me then she said she'd call as soon as they had a diagnostic and let me know what's up. Michelle called a couple hours later with the good news that they found the issue, had contacted the dealership to get the part, had it delivered and the car would be done shortly. On top of that, it she let me know the tow was going to be free and the diagnostic would be free. What could have taken days (probably 5 given the holidays) requiring a rental car to get back to the Bay Area, and much more money, turned out to be a breeze. Thank you for your friendly, helpful, professional and efficient support. And thank you to the guys who cranked out the work! Awesome team. Sean read more

Japan Auto Care - See Michelle at Japan Auto Care. She's fantastic!! - Auto Repair Near Me - Orangevale, California

I called in and explained what was going on with my car since i had a check engine light come on. They told me to go to the dealership and get a part ( gas cap ) and to come in to reset the code which they would do for free for me, before running a smoke test which cost upwards $190+. Since i have the tool that can read car codes i was able to make the replacement myself. Check engine light went off and i never had to come in. These Guys are Trustworthy, helpful and most important HONEST!!!! I will be a future customer when my car is acting funny again! read more

I have never seen someone disrespected my mother in my life till today. Jack is a rude and cruel man. He was yelling at my mom and was not being professional AT ALL! Do not go here unless you want to be bashed and yelled at. I honestly wish I could give negative stars due to the way he acts towards customers. This should NEVER be tolerated and there is no reason to be in business if you can not respect your customer who are paying WAY over the price of normal auto care places. read more

Jack and his crew were recommended after being frustrated with both local dealerships by Danny's Automotive in Orangevale. I am so glad I listened to Mike. My wife's Prius was fixed without any hassle or promises or pressure. Straight shooters. Very happy to have my wife back on the road with a working car. They changed my auxiliary battery and completed the 120k mile maintenance at a reasonable fee and quickly. They're my go to Prius shop now. Very satisfied. Very considerate staff also. read more

Have taken multiple of our Lexus here. Trust Jack and his team to do good work at a fair price. Only place I take any of our Japanese made cards for service/repair. Find something that works, you stick with it!! read more

This rip off cost me an hour in labor fees $$$, 2 cab rides and a whole day just to hear excuses. Couldn't even find a part to hold the window up. Wish you the very best of luck!! or go somewhere else. read more

Took my Nissan Rogue there after an accident left the engine blown. My insurance company wouldn't cover it (long story - getting a lawyer), and they found a used engine with less miles than my old one - which was only 19000. They fixed me up and made the car good as new for quite a bit less than the Nissan dealer. Great guys, honest, reliable, and really cared a lot to try and help me out as much as they could. I would definitely recommend these folks. They do all kinds of work there and are very knowledgeable and diligent. read more

Owner, Was very nice an work was done quickly. I have a older Land Cruiser I love! most people don't know how to work on it. Runs great only needed some loving care. Thank you for your hard work in the heat! Takecare read more

Honest folks,I took my car in for an oil change and mentioned that I had noticed oil drips when parked and to check it. The technician told me leak was due to ring on old filter :) They did not charge me for diagnosing read more

Best repair/service shop in Sacramento area! Jack is extremely experienced and knowledgeable and always takes great care of our vehicles. It's awesome to have someone I trust and is honest. Wouldn't go anywhere else for my car needs! read more

They are the best. We just had our car there because of a battery problem. Jack could have sold us a new battery but I had mentioned earlier that Auto Club had recently replaced it. He informed us that it should be under warranty. Sure enough, Auto Club replaced it at no charge. Jack is honest. My entire family goes to Japan Auto Care and we have never had a problem and have always received quality work. read more

We have been going to Steve (at Barsotti's Auto Care, specializing in Subaru cars) for our 1995 Subaru for over 15 years. Because Steve is going to have a surgery, he told me to go see Jack (at Japan Auto Care) about my oil leak problem. I completely trust Steve and knew that goes with Jack, being Steve's referral/friend. As this is our only car, Jack made an extra effort to give me an appointment time, when there is more chance of inspecting the car sooner than later (even though he warned me of unpredictability of how things turn out each day). Jack (and Michelle) made me feel fully cared for, took time to show (under the car) & explain 'no major leak' situation, tighten bolts, wipe out oil seepage, and advise me to bring back if any changes to be concerned is observed. It was a peaceful/pleasant visit, and I highly recommend him and his crew. read more

We have found our new mechanic, affordable, reliable, friendly, and great service. Took our car to another mechanic first that couldn't find the problem, but when we brought it to Jack he worked with us to figure out exactly what was wrong and repaired it. read more

I trust Jack and his team to take care of my Infiniti. I took my car in for two big jobs which would have cost me almost double at the Infiniti dealer. Japan Auto Care doesn't cut corners, they just don't perform work that isn't necessary. read more

Japan Auto Care was highly recommended to me by a "car guy" friend and I was not disappointed. Their rates for diagnostics and repairs were reasonable. I felt confident I was not paying for unnecessary things. Jack was great, he gave good advice and friendly service. I will definitely go back to these guys when another need arises. read more

They had my truck in & out! Jack is amazing he went over the situation with me thoroughly to insure that I understood the issue & Vince went above and beyond fixing the "little things"! Thank you guys so much! read more

I had some issues with my Mazda and took it in. Things were taken care of as quickly as possible and I was even given a ride home in between the service. Very thankful for this place! read more