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    Lab 33

    Lab 33

    1.0(1 review)
    5.2 mi

    Wish I could do less than one star, I can't imagine wanting to recommend a place less. Decent…read moremerch for a small shop (nothing you can't find at a million other places), but their customer service absolutely bites it! Back in January I needed to get a new helmet. I've got a pretty big dome and the best fit I found was an S-One in a L/XL. That night I put it on at home to see how it would fit wearing it for a while and it was just too tight. So I brought it back the next day, in perfect condition, original packaging in tact and with purchase receipt. The same kid was working there (with his same two friends hanging out...I remember because the day before another customer made a comment to me about how he couldn't get the guy break away from some lame conversation to help him) and told me they don't do refunds on credit card purchases. Seriously? The next day? In perfect condition with receipt? WTF? I looked on the counter and on my receipt but there was no mention of this policy. I was annoyed and since he seemed generally clueless figured I'd have no problem working it out with a manager. When I asked, the guy got all pissy and said the owner managed the store and he didn't know when he would be in next. So I asked him to call him, a little fed up with all the attitude from the little d-bag just because I wanted to do a simple transaction. When he got the owner on the line, I got the same story and he said the policy was posted on the back of computer monitor on the front counter. Fair enough...except that it was facing away from where customers stand at the register. He was more professional than the kid who worked for him (pretty low bar to clear), but still...not so much with the customer service. So after pleading my case for a few more minutes, I thought screw it. I'll craigslist the helmet and go to a decent shop. But months later, I still can't believe what a lame place this is!!! Want a good recommendation? Go to Cal Skate downtown. I went in there that same day looking for a larger helmet, the guy working there was totally cool and without even asking got on the phone to S-One to see if the had a solution. He found a larger model, told me he would special order it for me and told me to keep my cash until it came in. On top of it all, he said I could bring in the one I bought at Lab 33, and since they also carry that model of S-One he would give me a credit towards the more expensive model! How cool is that? Lab 33 won't do a refund on their own merch, but this guy will give me a credit on something I bought somewhere else? Now that is kicka** service! Four days later I had my new helmet which fits perfectly. I've spent about five times the cost of that first purchase at Cal Skate and have sent quite a few friends there too. Smart way to run a business Lab 33, awesome business skills...

    Cyclepath PDX - Chris King R45 - made right here in PDX!

    Cyclepath PDX

    4.9(62 reviews)
    8.3 miEliot, Northeast Portland
    $$$

    Allow me to start this with a profile of who I am and my interactions: I have only been in this…read moreshop 3 times in the past 10 years and let me defend that by saying that I live 1,000s of miles away from Portland. Okay... each visit I have made here has been flawless. PDX is a bike town, that's no secret... so competition is stiff and I have my favorite LBSs, for sure... this happens to be one of them. I am thankful that they carry Selle Italia products. Namely, the SLR Ti Superflow saddle I wanted. They even took time to ensure I was purchasing the proper width saddle. This shop is easy to get to AND they have decent sized parking lot right outside the front door. Thanks, guys. I will be back.

    Customer service here is top notch! They are extremely helpful, knowledgeable, and offer a…read morewelcoming environment for cyclists of all levels. In other popular cycling stores in Portland I have been ignored and dismissed which led to buying things that didn't work for me. At Cyclepath they ask me if I need help immediately upon entering and listen to my questions thoughtfully to provide me the best recommendations. Their saddle library program is also amazing and has helped me tremendously in understanding what works and doesn't for my body.

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    Cyclepath PDX
    Cyclepath PDX - We love gravel bikes. This Cervelo Aspero is one of our favorite bikes, equally capable on road or gravel.

    We love gravel bikes. This Cervelo Aspero is one of our favorite bikes, equally capable on road or gravel.

    Cyclepath PDX - We service any and all bikes, but we specialize in custom bicycle and wheel builds.

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    We service any and all bikes, but we specialize in custom bicycle and wheel builds.

    Nike Well Collective

    Nike Well Collective

    4.5(2 reviews)
    4.5 mi

    I was super excited to see a Nike store go into Bridgeport village shopping mall! The location is…read moregorgeous, you can tell a lot of thought was put into the design of the business. They had ample shoe and bottoms options as you can see from my photos. I was sad though that some of their more boutique pieces had such limited sizing available the employees were willing to help You order anything online, however I was going on a trip so I was looking for some specific pieces that I needed that day. I also loved that if they didn't have the size you needed in the "last few" section they would price match online as they were offering 30% off in store.

    I'm writing to share a recent positive experience my girlfriend and I had at your Bridgeport…read moreVillage location in Tualatin, Oregon (7293 SW Bridgeport Rd, Tigard, OR 97224). Last Christmas (December 2024), my girlfriend purchased a pair of Nike shoes for me through your online store. However, we later realized she had accidentally ordered a women's size 12 instead of a men's size 12. Over the past several months, we had intended to exchange them, but life got in the way--whether it was forgetting the receipt or just being too busy. Yesterday (Sunday, July 13), we finally made it to the store. It was a very busy afternoon, and while I searched for parking, my girlfriend went inside. She was initially told by the customer service representative that the shoes could not be returned due to the time that had passed. She wasn't upset, just a bit disappointed--after all, she simply wanted to get the right size for me. As she was leaving the store, the store manager, Rob, approached her and asked if she had found what she was looking for. She explained the situation, and Rob immediately brought her back to the customer service counter, authorized the return, and even offered an updated style of shoe. Rob's actions turned a potentially disappointing experience into a perfect example of phenomenal customer service. He went above and beyond to ensure we left with a positive impression--and most importantly, a smile. My girlfriend, our kids, grandkids, and I are all loyal Nike customers, and this experience only deepened our trust in the brand. Rob should absolutely be commended for his professionalism, empathy, and commitment to customer satisfaction. Thank you again for providing such a positive and memorable shopping experience.

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    Nike Well Collective
    Nike Well Collective
    Nike Well Collective

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    Oswego Skate - skateshops - Updated May 2026

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