Wish I could do less than one star, I can't imagine wanting to recommend a place less. Decent…read moremerch for a small shop (nothing you can't find at a million other places), but their customer service absolutely bites it! Back in January I needed to get a new helmet. I've got a pretty big dome and the best fit I found was an S-One in a L/XL. That night I put it on at home to see how it would fit wearing it for a while and it was just too tight. So I brought it back the next day, in perfect condition, original packaging in tact and with purchase receipt. The same kid was working there (with his same two friends hanging out...I remember because the day before another customer made a comment to me about how he couldn't get the guy break away from some lame conversation to help him) and told me they don't do refunds on credit card purchases. Seriously? The next day? In perfect condition with receipt? WTF? I looked on the counter and on my receipt but there was no mention of this policy. I was annoyed and since he seemed generally clueless figured I'd have no problem working it out with a manager. When I asked, the guy got all pissy and said the owner managed the store and he didn't know when he would be in next. So I asked him to call him, a little fed up with all the attitude from the little d-bag just because I wanted to do a simple transaction. When he got the owner on the line, I got the same story and he said the policy was posted on the back of computer monitor on the front counter. Fair enough...except that it was facing away from where customers stand at the register. He was more professional than the kid who worked for him (pretty low bar to clear), but still...not so much with the customer service. So after pleading my case for a few more minutes, I thought screw it. I'll craigslist the helmet and go to a decent shop. But months later, I still can't believe what a lame place this is!!! Want a good recommendation? Go to Cal Skate downtown. I went in there that same day looking for a larger helmet, the guy working there was totally cool and without even asking got on the phone to S-One to see if the had a solution. He found a larger model, told me he would special order it for me and told me to keep my cash until it came in. On top of it all, he said I could bring in the one I bought at Lab 33, and since they also carry that model of S-One he would give me a credit towards the more expensive model! How cool is that? Lab 33 won't do a refund on their own merch, but this guy will give me a credit on something I bought somewhere else? Now that is kicka** service! Four days later I had my new helmet which fits perfectly. I've spent about five times the cost of that first purchase at Cal Skate and have sent quite a few friends there too. Smart way to run a business Lab 33, awesome business skills...

Definitely not friendly with the customers I can tell when I spoke with bald young man that's what…read moreHill look like his employee in the store. I don't see any outcome in face cause I ask him for what is the best shoes in the store? He's looking at me so bad and he said I got nothing for you here disgusting

Came to the store after purchasing shoes online. I need to find a store nearby where I could find…read morethe exact shoe size and model as I needed to travel the next day out of the country. Employees at the store not very friendly or inviting. Seems like the generation in a particular age group is somewhat angry or irritated and not thankful that they even have a job. The girl who was rude to us or not evening smiling or inviting went by the name of Ang. Not looking forward to returning here again in the future. Only came here because I needed something quick.

Came to Seaside for the weekend looking to rent and surf, but the surf was sketchy. Taylor and her…read morecoworker were extremely helpful and reasonable in recommending the best time to rent during the short stay we had. We also all bought out some of the old rental wetsuits for only $99. Thanks guys!!

If you're looking for surf boards, wet suits, footwear, long robes or sweatshirts/t-shirts, they…read morehave it all! Very friendly & helpful wait staff.

Genuinely strange vibe here. Yesterday I was in looking for a sleeping bag and a few other items…read more One of the employees, who I imagine was a shift lead, had a child running around the store. Clearly just not a great environment for him and who knows how long he had been there that day, he was very loud and chaotic and just being a kid. I kept hearing the staff member who was the kids caretaker harshly reprimanding him, borderline yelling. I get it's stressful to have to bring a child to work with you but it's not his fault. There were like no customers in the store and it was pretty quiet in there so hearing him being a crazy kid & then this woman loudly reprimanding him was very hard to ignore. I looked at bags for a really long time, and no one offered to help. Many of the hanging bags were missing identifying tags, so I was going back and forth trying to match the samples to the shelved bags for sale. Eventually I pick one, buy it and leave. I go home, open it up and it's just not what I had expected. It was huge, and very heavy. Today I brought it back for a return and had no problem. I went back to the sleeping bags to reassess what was available and that same woman who was yelling at the kid the day before, (who was not the employee to process my return) likely didn't realize I was the person who brought in the return and with a very nasty and annoyed tone she said something about how the sleeping bag policy she be like the air mattress policy - which is that they won't let you return it if you opened it. Her energy was terrible two days in a row, just totally drab and on edge. I maybe would have stuck around and kept looking at other sleeping bag options, probably would have bought a new one if someone stopped leaning on a counter talking shit about other employees to ask if I needed assistance, but instead I left. I didn't want to hear her drone on about how annoying everything is, customers/policies/coworkers alike (major projection) The pink haired woman needs training on customer service Big 5 has an opportunity to get some new regulars with the closing of next adventure - which had inherited many regulars from the outdoor store when that closed a few years back. It would be wise to have employees who are passionate about outdoor gear and the experiences customers have with the gear and in their stores, because that's what keeps people shopping. Reliable return policies are how you get customers to try things out and find what works for them. You retain those customers by showing some effort, curiosity and really helping them. That's how you sell products. Guess I'll be going to REI.

4/30/22 @ 10:32am Store 00233…read more Just came back from Big Dirty 5 No customer service sporting goods!! Wow where to start. Well store opened at 9am my husband and I were literally second customers of the day!! First customer was greeted by Jacob "store manager". We walked in and no greeting seemed like he forgot how to speak or was shocked by our high vibration. First thing I noticed is HOW DIRTY THIS PLACE IS!!!!!! Stuff unorganized and on the floor boxes are opened. Trash everywhere I mean everywhere like they had no vacuum cleaner so they said F it. I got some items asked if I can try them on the girl that was working with the manager was also rude didn't ask if we need help I had to go up to both of them while they were chatting away. I asked to try on the items I found. As she opens the door to the fitting room I was literally like WTF!! Fitting room looked like musicians crashed a hotel see posted photos. Mirror was grimey as heck something broken on the ground a piece of wood idk. Litter on the floor. That whole store was just ewwwwww... as a former manager of retail stores I would never have a store like that or let my employees walk around not doing anything they had so much things they could've been doing. There store needs to get checked up on by DM or a RM. They also should be trained on customer service, attentiveness, knowing products. Will not be coming back to THIS location again!!!!

This store is unfortunately unpleasant to shop in. The reasons are because…read more 1: There are always boxes all over the floor 2: Clerks are always talking about their personal lives 3: They haven't had the sizes I have needed twice 4: The racks are close together its hard to shimmy between them 5: DRESSING ROOMS ARE DIRTY...need a good vacuum. 6: Many items are not priced

They were very kind over the phone with assisting me in finding a specific item and put it on hold…read morefor me until I could arrive. However, THEY DO NOT HONOR THE PRICING LISTED ON THEIR WEBSITE. When I noticed they'd charged me 20%-ish more than what was listed on their site, which was already more than what the standard price was at other ballet stores, I walked back in the store to let them know. The saleswoman ignored me while chatting with another associate about what they were going to order for lunch. When she turned her attention to me and I shared that I'd been charged more than what was listed, she unapologetically told me that the online pricing includes shipping and therefore is listed as less since the shipping adds to the cost of the purchase. I've never experienced this with another business and found the response disappointing.

Allow me to start this with a profile of who I am and my interactions: I have only been in this…read moreshop 3 times in the past 10 years and let me defend that by saying that I live 1,000s of miles away from Portland. Okay... each visit I have made here has been flawless. PDX is a bike town, that's no secret... so competition is stiff and I have my favorite LBSs, for sure... this happens to be one of them. I am thankful that they carry Selle Italia products. Namely, the SLR Ti Superflow saddle I wanted. They even took time to ensure I was purchasing the proper width saddle. This shop is easy to get to AND they have decent sized parking lot right outside the front door. Thanks, guys. I will be back.

Customer service here is top notch! They are extremely helpful, knowledgeable, and offer a…read morewelcoming environment for cyclists of all levels. In other popular cycling stores in Portland I have been ignored and dismissed which led to buying things that didn't work for me. At Cyclepath they ask me if I need help immediately upon entering and listen to my questions thoughtfully to provide me the best recommendations. Their saddle library program is also amazing and has helped me tremendously in understanding what works and doesn't for my body.

I ordered an Enola Gaye smoke product and my payment was taken immediately. At no point was I asked…read moreto verify law enforcement or military status (I am neither). After placing the order, several days passed with no communication and no progress on shipping. Eventually, I spoke with Richard, and the entire experience went downhill from there. The emails and phone calls were extremely unprofessional, and he was rude and dismissive. I'm honestly not sure how this company continues to operate with such poor customer service.

If you're into paintball, airguns, or just need your soda Co2 canister refilled, Oregon Paintball…read morehas you covered

Bike rental service was awesome! stellar! Great route recommendations and they set up the bike to…read moremy exact measurements. Spencer provided excellent service on pickup and drop off

Our family of 4 (including younger kids) had a wonderful experience during our bike rentals on the…read moreJuneteenth weekend. We truly enjoyed exploring the city and found the bikes, the map, and the route guidance from Renee & Trey to be incredibly helpful in making our day successful. We also wanted to send a special thank you to Spencer for coming out all the way on the trail to assist us. We really appreciated his quick help in resolving the issue we encountered with one of the bikes. Thank you again for the excellent service!