Laura had too much knowledge of the camping area, she walked me throug the supplies that I needed…read morewith the list of items that I had in my phone, this winter we re going to Mt Hood my family and I and Laura helped me to get everything we needed. I got a lot of stuff at a very affordable price, and we exchanged some coupons also.

Went to buy new shaft for my driver Josh customer service was behind expectation very knowledgeable…read moreand professional we try a few on the monitor hitting ball and find the one I need it Josh is your guy if you're need golf equipment Thank you very much Ray

This store is massive, even has a second floor! And that's not always a good thing. The footprint…read moreis a maze, making it difficult to find what you are looking for without asking for help. Yikes. Came here to buy some Oregon Ducks gear and a Blazer hoodie I saw someone wearing at the game. Two specific items, and 10 minutes wondering aimlessly to find the items or an employee to help me. They do have a huge assortment of clothing, and in every color of the rainbow, not just basic black. I appreciate that. But I'm not a fan of bigger is better, and prefer shopping at smaller Dick's locations like the one in Lake Oswego. so much easier to find what you need, and get in and out of the store quickly.

I had a great experience with Hyoung, a retired PGA instructor who went above and beyond to help my…read morewife and me choose the perfect first bike for our 4-year-old -- even though he doesn't work in the bike department! His professionalism, kindness, and genuine customer care really stood out. Great service is rare these days, and I'm glad I found it at Dick's Sporting Goods. There was another individual who helped me at the register that was helpful as well. Unfortunately I didn't catch her name. I thank both of them for their efforts. P.S I first went to REI and Cascade cycling or something and had a sub par experience and left those stores. That was for you Hyoung, get it?

Got PROPANE camping containers exchanged for the Butane ones I bought ‍…read more I originally stopped here on our way to Lost Lake because our propane tank for cooking was out. I was panicking thinking I'd have to go way out of my way and be even later to the lake than I was to begin with. But my boyfriend saved the day because he said just stop at Fisherman's. I said "what's Fisherman's." Lol. He told me where it was and immediately I knew WHERE it was but I had never, EVER seen it. Thankfully it was SO easy to find the tanks (albeit I bought butane vs propane...and had to go back to exchange it) and I was in and out. As I said I bought the WRONG tanks. But it was SO easy to go back and exchange them! I even saved a few dollars since the ones I needed were less! I'll definitely be going to Fisherman's for camping needs going forward! Their pricing is close to the big online retailers OR equal. And the employees were friendly and made my shopping and return experience easy.

Thus place is awesome. Nice dude with dreadlocks took a great deal of effort to build me the…read moreperfect trout rod and reel combo. I will only buy sporting goods from this store going forward. That guy needs a pay raise!!!

Wow. Great selection and great staff. We were greeted within minutes. Ted was knowledgeable…read more Extensive shoe selection will have us coming back. We were able to compare brands from Keen, Oofos Danner and Xero.

Helpful shoe people and did go at lunch during the week so nice and quiet. Lots of sizes and some…read morethat weren't at the other Clackamas location. No pressure to purchase right there as I wanted to check out other colors online and of course can get free shipping too. Maybe a little smaller than the other store but easy to find things. Not sure what it is like on a weekend but easy lunch break to run over and check some things out.

Genuinely strange vibe here. Yesterday I was in looking for a sleeping bag and a few other items…read more One of the employees, who I imagine was a shift lead, had a child running around the store. Clearly just not a great environment for him and who knows how long he had been there that day, he was very loud and chaotic and just being a kid. I kept hearing the staff member who was the kids caretaker harshly reprimanding him, borderline yelling. I get it's stressful to have to bring a child to work with you but it's not his fault. There were like no customers in the store and it was pretty quiet in there so hearing him being a crazy kid & then this woman loudly reprimanding him was very hard to ignore. I looked at bags for a really long time, and no one offered to help. Many of the hanging bags were missing identifying tags, so I was going back and forth trying to match the samples to the shelved bags for sale. Eventually I pick one, buy it and leave. I go home, open it up and it's just not what I had expected. It was huge, and very heavy. Today I brought it back for a return and had no problem. I went back to the sleeping bags to reassess what was available and that same woman who was yelling at the kid the day before, (who was not the employee to process my return) likely didn't realize I was the person who brought in the return and with a very nasty and annoyed tone she said something about how the sleeping bag policy she be like the air mattress policy - which is that they won't let you return it if you opened it. Her energy was terrible two days in a row, just totally drab and on edge. I maybe would have stuck around and kept looking at other sleeping bag options, probably would have bought a new one if someone stopped leaning on a counter talking shit about other employees to ask if I needed assistance, but instead I left. I didn't want to hear her drone on about how annoying everything is, customers/policies/coworkers alike (major projection) The pink haired woman needs training on customer service Big 5 has an opportunity to get some new regulars with the closing of next adventure - which had inherited many regulars from the outdoor store when that closed a few years back. It would be wise to have employees who are passionate about outdoor gear and the experiences customers have with the gear and in their stores, because that's what keeps people shopping. Reliable return policies are how you get customers to try things out and find what works for them. You retain those customers by showing some effort, curiosity and really helping them. That's how you sell products. Guess I'll be going to REI.

4/30/22 @ 10:32am Store 00233…read more Just came back from Big Dirty 5 No customer service sporting goods!! Wow where to start. Well store opened at 9am my husband and I were literally second customers of the day!! First customer was greeted by Jacob "store manager". We walked in and no greeting seemed like he forgot how to speak or was shocked by our high vibration. First thing I noticed is HOW DIRTY THIS PLACE IS!!!!!! Stuff unorganized and on the floor boxes are opened. Trash everywhere I mean everywhere like they had no vacuum cleaner so they said F it. I got some items asked if I can try them on the girl that was working with the manager was also rude didn't ask if we need help I had to go up to both of them while they were chatting away. I asked to try on the items I found. As she opens the door to the fitting room I was literally like WTF!! Fitting room looked like musicians crashed a hotel see posted photos. Mirror was grimey as heck something broken on the ground a piece of wood idk. Litter on the floor. That whole store was just ewwwwww... as a former manager of retail stores I would never have a store like that or let my employees walk around not doing anything they had so much things they could've been doing. There store needs to get checked up on by DM or a RM. They also should be trained on customer service, attentiveness, knowing products. Will not be coming back to THIS location again!!!!

Didn't buy anything, but was not greeted or asked if we needed any help either. That wasn't bad,…read more we were just browsing anyways. They had lots to choose from fishing gear, amo, outdoor clothing, hunting gear for dogs even candles. The ambiance was stunning. The taxidermy animals placed all around was fun to see. Prices weren't bad a bit spendy but I'm sure the quality it good.

This place has become a complete mess. I drove all the way from Vancouver to Tualatin just to sell…read moresome firearms, only to be told it would take up to six hours. That's unacceptable. No one bothered to mention over the phone that you need an appointment. Then at check-in, I'm told it's 45 minutes to an hour per gun. For four guns, that's basically my entire day gone. That's not service, that's incompetence. Ever since the switch from Cabela's to Bass Pro Shops, this place has clearly gone downhill. Poor communication, terrible process, and a complete lack of respect for people's time. If this is the new standard, it's no surprise this place is losing its reputation. It needs a serious overhaul, because right now it's inefficient, disorganized, and honestly just frustrating to deal with.

My name is Michael Avila, and I want to share the exceptional service I received from Isak at the…read moreNew Balance Bridgeport store in Tigard. I called this past Friday and Saturday with a very specific issue regarding a discontinued New Balance style I was hoping to find. Isak was gracious, friendly, and his knowledge of shoes is clearly extensive. When we realized the style was discontinued, he didn't stop there--he went the extra mile to check the main warehouse for any remaining stock. Although they were unavailable, Isak spent a significant amount of time discussing numerous comparable alternatives with me. What impressed me most was that even when it became clear I wouldn't be making a purchase that day, Isak remained incredibly kind and patient. Additionally, Isak suggested contacting their flagship store, Gimre's, which is right in my hometown of Astoria, saving me the long trip from the coast to Tigard. Isak displayed a level of integrity and professionalism that is rare to find. I am deeply appreciative of his expertise and will definitely be returning to this location in the future!

Dylan is the best. I went in a few weeks ago after taking up the treadmill on a pretty serious…read morebasis. I was wearing a pair of the running shoes that are wildly popular right now and thought they were reasonably comfortable, but I was having to ice my feet and ankles after every workout. Visited the New Balance store for help. Dylan scanned my feet, analyzed my gait, and put me in a pair of shoes including inserts for my very high arches. I put 7 miles on them the first day with NO pain and have been happy ever since. 10 stars to Dylan for customer service!

Excellent quality | helpful staff…read more We come here often because my husband finds their clothing fitting him more accurately than other brands. They're pricey but worth it when you find a brand that works for you. My husband likes their style and how functional it is. Good quality with unique graphic tees. He loves their Ridge pant. Fits him well, durable, lots of pockets, and comes in great colors. Every time we've shopped here, each staff member has been super helpful and friendly. They always ask if we need a different color or size and they check in the back. They have so much inventory that we usually end up being able to get what we need from the back when they look. They also hold some free training classes. One is happening next week on home defense.

Quality Quality…read more Bought a backpack from them over a year ago and I have a wild rugged lifestyle and it's perfectly still intact.

Zach was so wonderful. Immediately as we entered we were greeted and asked if we needed help. He…read morewas so helpful. Someone who actually shows interest in their job. Felt good to have entered big 5.

Good prices with a good variety of product. The staff seemed like they would rather be ANYWHERE but…read morethere. We needed to ask a couple of questions but they did not seem to want to work. I would definitely find the big name sports store in the mall more convenient, and the massive online retailer price competitive. I'd suggest either over this as it's not that great and just gives a meh feeling. We only went here to exchange something we got as a gift and I think we will never be back.

This place is closed. I went yesterday hoping buy a hoodie but it's closed. They moved to another…read morespot in the mall but it looks like it's still being built.

Slightly overpriced for what it is, clothing. I'm docking the star because of that, even though I…read moreknow they have to deal with professional sporting licenses as well as NCAA licensing, and hence somewhat overpriced tee-shirts are born. I came in late on a Wednesday night and received excellent service from a friendly young guy who helped me find what I was looking for. Excellent selection of all sports teams (not just the Oregon schools / OR and WA professional teams) and this includes college teams! Definitely the place to go if you're looking for gear from teams outside the West Coast!