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Lab 33

1.0 (1 review)

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16 years ago

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DICK'S Sporting Goods - Access from inside mall

DICK'S Sporting Goods

2.9(89 reviews)
1.6 miSouthwest Portland
$$

This store is massive, even has a second floor! And that's not always a good thing. The footprint…read moreis a maze, making it difficult to find what you are looking for without asking for help. Yikes. Came here to buy some Oregon Ducks gear and a Blazer hoodie I saw someone wearing at the game. Two specific items, and 10 minutes wondering aimlessly to find the items or an employee to help me. They do have a huge assortment of clothing, and in every color of the rainbow, not just basic black. I appreciate that. But I'm not a fan of bigger is better, and prefer shopping at smaller Dick's locations like the one in Lake Oswego. so much easier to find what you need, and get in and out of the store quickly.

I had a great experience with Hyoung, a retired PGA instructor who went above and beyond to help my…read morewife and me choose the perfect first bike for our 4-year-old -- even though he doesn't work in the bike department! His professionalism, kindness, and genuine customer care really stood out. Great service is rare these days, and I'm glad I found it at Dick's Sporting Goods. There was another individual who helped me at the register that was helpful as well. Unfortunately I didn't catch her name. I thank both of them for their efforts. P.S I first went to REI and Cascade cycling or something and had a sub par experience and left those stores. That was for you Hyoung, get it?

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DICK'S Sporting Goods
DICK'S Sporting Goods
DICK'S Sporting Goods

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Big 5 Sporting Goods - Checking out golf gloves with dada.

Big 5 Sporting Goods

2.4(19 reviews)
0.8 miSouthwest Portland
$$

Genuinely strange vibe here. Yesterday I was in looking for a sleeping bag and a few other items…read more One of the employees, who I imagine was a shift lead, had a child running around the store. Clearly just not a great environment for him and who knows how long he had been there that day, he was very loud and chaotic and just being a kid. I kept hearing the staff member who was the kids caretaker harshly reprimanding him, borderline yelling. I get it's stressful to have to bring a child to work with you but it's not his fault. There were like no customers in the store and it was pretty quiet in there so hearing him being a crazy kid & then this woman loudly reprimanding him was very hard to ignore. I looked at bags for a really long time, and no one offered to help. Many of the hanging bags were missing identifying tags, so I was going back and forth trying to match the samples to the shelved bags for sale. Eventually I pick one, buy it and leave. I go home, open it up and it's just not what I had expected. It was huge, and very heavy. Today I brought it back for a return and had no problem. I went back to the sleeping bags to reassess what was available and that same woman who was yelling at the kid the day before, (who was not the employee to process my return) likely didn't realize I was the person who brought in the return and with a very nasty and annoyed tone she said something about how the sleeping bag policy she be like the air mattress policy - which is that they won't let you return it if you opened it. Her energy was terrible two days in a row, just totally drab and on edge. I maybe would have stuck around and kept looking at other sleeping bag options, probably would have bought a new one if someone stopped leaning on a counter talking shit about other employees to ask if I needed assistance, but instead I left. I didn't want to hear her drone on about how annoying everything is, customers/policies/coworkers alike (major projection) The pink haired woman needs training on customer service Big 5 has an opportunity to get some new regulars with the closing of next adventure - which had inherited many regulars from the outdoor store when that closed a few years back. It would be wise to have employees who are passionate about outdoor gear and the experiences customers have with the gear and in their stores, because that's what keeps people shopping. Reliable return policies are how you get customers to try things out and find what works for them. You retain those customers by showing some effort, curiosity and really helping them. That's how you sell products. Guess I'll be going to REI.

4/30/22 @ 10:32am Store 00233…read more Just came back from Big Dirty 5 No customer service sporting goods!! Wow where to start. Well store opened at 9am my husband and I were literally second customers of the day!! First customer was greeted by Jacob "store manager". We walked in and no greeting seemed like he forgot how to speak or was shocked by our high vibration. First thing I noticed is HOW DIRTY THIS PLACE IS!!!!!! Stuff unorganized and on the floor boxes are opened. Trash everywhere I mean everywhere like they had no vacuum cleaner so they said F it. I got some items asked if I can try them on the girl that was working with the manager was also rude didn't ask if we need help I had to go up to both of them while they were chatting away. I asked to try on the items I found. As she opens the door to the fitting room I was literally like WTF!! Fitting room looked like musicians crashed a hotel see posted photos. Mirror was grimey as heck something broken on the ground a piece of wood idk. Litter on the floor. That whole store was just ewwwwww... as a former manager of retail stores I would never have a store like that or let my employees walk around not doing anything they had so much things they could've been doing. There store needs to get checked up on by DM or a RM. They also should be trained on customer service, attentiveness, knowing products. Will not be coming back to THIS location again!!!!

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Big 5 Sporting Goods - Leo checking out the closing sale of Big Five.

Leo checking out the closing sale of Big Five.

Big 5 Sporting Goods
Big 5 Sporting Goods

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New Balance Portland

New Balance Portland

4.1(59 reviews)
2.5 mi
$$$

My name is Michael Avila, and I want to share the exceptional service I received from Isak at the…read moreNew Balance Bridgeport store in Tigard. I called this past Friday and Saturday with a very specific issue regarding a discontinued New Balance style I was hoping to find. Isak was gracious, friendly, and his knowledge of shoes is clearly extensive. When we realized the style was discontinued, he didn't stop there--he went the extra mile to check the main warehouse for any remaining stock. Although they were unavailable, Isak spent a significant amount of time discussing numerous comparable alternatives with me. What impressed me most was that even when it became clear I wouldn't be making a purchase that day, Isak remained incredibly kind and patient. Additionally, Isak suggested contacting their flagship store, Gimre's, which is right in my hometown of Astoria, saving me the long trip from the coast to Tigard. Isak displayed a level of integrity and professionalism that is rare to find. I am deeply appreciative of his expertise and will definitely be returning to this location in the future!

Dylan is the best. I went in a few weeks ago after taking up the treadmill on a pretty serious…read morebasis. I was wearing a pair of the running shoes that are wildly popular right now and thought they were reasonably comfortable, but I was having to ice my feet and ankles after every workout. Visited the New Balance store for help. Dylan scanned my feet, analyzed my gait, and put me in a pair of shoes including inserts for my very high arches. I put 7 miles on them the first day with NO pain and have been happy ever since. 10 stars to Dylan for customer service!

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New Balance Portland
New Balance Portland
New Balance Portland

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Lab 33 - sportgoods - Updated May 2026

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