My care at Grant Medical Center was not as stressfull as I thought it would be the staff were…read moreprofessional and attentive. Surgeon Kaura did an excellent job on explaining the procedure and the rest of the Trama team. Especially RNs Angela ,Cami, Camilla, Anna Amberley, Bailey ,Natalie, Shanice, Angie, Haley . PSA Tim, Mayrin from Trama on the 5th floor are the definition of providing exceptional care. They made me feel at ease and comfortable. Especially during the wound changes Answered any of my questions. They were great! Surprised how good the food was and the selection. The mac and cheese was delicious and build your own hamburger as well. I was also able to order snacks between the meals (pizza!). Antonio from nutrition was very helpful The only ding is one of the chefs adds too much lemon seasoning to the green beans and the broccoli.

I have had the worst interactions with the security here not once but twice the first time was…read moreuncalled for the second was them making up ways they could act like heroes to a guy just coming in to be seen this is uncalled for to try and make me there mark or marter not okay....

Parking is easy. Park in the safe auto lot. Bring ticket with you to validate before you leave…read more Just makes it easier. Take elevator in garage to level 2 there is a pedestrian bridge to Ross. Tip: You can access Rhodes from Ross but its quicker to get off at level one and walk outside. I was going to Rhodes. Check in is easy. Turn right at the info booth and you will see the registration room. They will log you in and then walk you to your next floor or department for your procedure. You kind of feel like you have your own tour guide. Waiting rooms were clean. They had reclining seats in some of them. The secretary at endoscopy was not at her station for five minutes and people who came in after me then got checked in before me Found that irritating. Plus they just left my stickers on her desk... for all to see. pretty sure that is a HIPPA violation. I didnt like my stickers abandoned on an empty desk. The person scheduled in front of me was late so I got a room 45 min early! Yay me. Tip: always get to these appt times promptly or early.... That person is going to be sad they were late. Staff was great. I need filtered IVs due to a heart condition and that was available and checked on by both anesthesia and my surgeon/doctor. Felt my heart safety was very well cared for. Procedure was explained thoroughly. Dr Hooper was personable, and answered any questions I had thoroughly without rushing or making me feel silly for having questions. Procedure went smoothly. Seems cancer free, thats a good thing. Now just waiting on stomach biopsies. If you ever need a thorough, competent and kind doctor to determine if you have ulcers/stomach cancer... I highly recommend Alexander Hooper at OSU.

Before I going to say how deeply angry I'm about this OSU Urology Dept I have to give thanks to…read morethose employees who cared & tried to help my son with his kidney stone. Doctor Creagh Boulger at OUS East treated my son with vigilance when my son came in bleeding dark red blood & in tremendous pain. He restored the Opioids for the pain which is rated worst than childbirth. Included was a Cat Scan to make sure his kidney wasn't totally blocked & treated my son with Autism with dignity. Garin from the Patient Response Team listened to my concerns & it seemed to me that he was going to try hard to get better treatment for my son. It is possible that he had an influence as instead of waiting until May 21 for Mike's treatment they removed it on May 12th. Doctor Matthew Lee was the kind Doctor who stepped up to the plate. The practice of waiting so long to treat something as painful as a stone is unconscionable. Mike suffered so much during this ordeal from his pain, his Autism and because he couldn't work his full time job. I don't understand what caused this whether it was the industry which causes people to often declare bankruptcy in order to obtain health care. We have the most expensive health by far than the rest of the Industrialized world such as Germany for example which provides Universal health care, out lives us & those who have job pay about 1/2 what wee pay here. Every time I myself suffered from kidney stones the Medical team would give the patient 4 to 5 days to pass it and it it wasn't passed in that time they would go in and remove it. Mike will avoid OSU if he is ever to get the stones again. And in most cases such as mine he will eventually have another attacks.

I'm always very impressed with OSU and Wexner Medical for their professionalism and quality of…read morecare. Great job to all.

PS My son who has been suffering from a kidney stone is still suffering. He went to OSU East with…read morebleeding & horrible pain again last night. They have put him back on Opioids again, but his appointment to get it removed isn't until May 21st. The department when my ex-wife calls tell her that he's isn't a established patient so he has to wait longer for relief. In the meantime he can't work and is in major pain daily. I don't understand keeping a kidney stone patient in pain that long as the procedure is a short one to remove it & allow him to go back to work & stop the relentless pain. Years back when I had 4 kidney stone attacks the Doctor would remove it with this procedure if I hadn't past it in about 4 to 5 days not weeks or months. If I were to have another attack the last place I would go would be OSU

I'm not really sure where all the negative reviews are coming from. I'm guessing based on the…read morecomments that they were written from an "in-patient" perspective, to which I've not had any experience with. However, the outpatient part here has been nothing but amazing. They communicate very well, they are direct with no BS, accommodating and work with you to actually assist, instead of creating more stressors. Terra is an office manager here and has made the experience so seamless, setting the true expectations from the beginning. Krystal is a therapist, who is simply amazing bc she is able to be bluntly honest without coming off as insensitive or a jerk. She educates. So many people need this for themselves! I for one, have always appreciated things coming without beating around the bush!

If i could give no stars i would first off, we have tried for days and days to get the pin u need…read moreto even talk or ask questions and we are always told they can't get the pin from the patient, and a legal guardian of a patient can't even get the pin. The workers are of no help of trying to get people to be able to visit or ask questions about things that are going on and how a patient is doing. This place is a joke and i cant imagine if the workers are not wanting to help family members see a patient what are they doing to care for them!!!! I am so frustrated with this place. It's been almost a week and we have heard nothing back from a case worker or anything. Does anyone know of the head person I can get in touch with because this is crazy how am I supposed to know if my loved one is ok when no one is trying to help me or talk to me!!!!

Came in with my baby at 730 it's 1am this place still has us waiting the nurses here are rude and…read moredisgusting. Won't be coming back here again unless it's do or die! This place is disgraceful

Such a pathetic service and outrageous charges. If there are other alternatives I would avoid going…read morehere.

Extended medical care in a hospital setting, beyond the time limit to be in a normal "emergency"…read morehospital. The staffing is questionable on their professionalism, dedication, coverage, personality, fluency in English, etc. There doesn't seem to be any sense of urgency in the staff to check on a call light. Random disappearance of all staff from halls, desks, rooms, no trace of them. Are they all in staff meetings or on break? More action on their phones than with patients. S-L-O-W response to requests for most anything. There are a few FRIENDLY, STELLAR, WONDERFUL and PROFESSIONAL staff. Get to know who they are! Many seem to be there for a paycheck only. Questionable "help" for patients, not real strict on following Dr. orders for medications or followup of X-rays or scans or PT OT or speech therapy schedules. Very hit or miss. Hard to tell sometimes who staff are or what their role is... Bad about displaying ID's or introducing themselves to the patient or visitors in the room.

They sent my 53 yr old sister with a new trach to a nursing home who did not have qualified staff…read moreto provide the care required. We're told the nurse who was trying to suction her trach out, blocked her airway too long, resulting in my sister stopping breathing which lead to her heart stopping! My sister is DEAD because this facility rushed her out just to dump her at any facility with an empty bed! She was supposed to be sent to Mayfair, not Arlington Ct. who's last survey they had so many nursing care deficiencies it's not even funny! That place needs shut down if you ask me! And SHAME on SSH for not ensuring the nursing home had staff who could manage the trach!

An early morning arrival at the hospital for an appointment. Parking was easy and we went to the…read moreRoss entrance and were checked in very kindly and quickly. I felt very good about the appointment.The staff here is very efficient and knowledgeable. Any questions they know the answer probably because they've done 1 million times.

I have never understood why when someone, like a nurse, is being weird or inappropriate or…read moreinconsiderate or obnoxious with you, the patient, why it is a "felony" to tell them what time it is? Understand this caveat, NOBODY IS TALKING ABOUT PHYSICAL VIOLENCE OR ABUSE. They say unnecessary or disrespectful things all the time. However, when I told one these wonders how I felt, she went crying to the "nurse in charge" saying I yelled at her. The one I had was getting on my nerves and when I told her, she went crying....I wasn't feeling well! I was in the f!@#ing hospital! They put my heart into A FIB, I was uncomfortable as hell, and when I asked this snowflake a question she didn't stop talking long enough to listen so I got louder and then she went flying out of the room, so upset, the poor thing! As I was going down to a procedure to shock my heart into a normal rhythm, snowflake's buddy, nurse in charge Ratchet, came to confront me....as I am going down to a f@#$ing procedure....."you can't yell at nurses." WTF!! You know what I did? I got my heart shocked back into a correct rhythm, I packed up and left! I found the only nurse I had during 9 days that made some sense, I packed my stuff and just told them what I thought all the way out the door. For 8 long days I put up with weird women acting like they were a nurse. When did they become so freaking sensitive that even when they f@#$ up, which is often enough, I have to say, " Sure snowflake!!! Please don't let it bother you a bit that my heart has been in an irregular beat for nearly 24 hours! Sure snowflake, I'm just the patient who has had to put up with weird women pretending to be a nurse. Sure snowflake! I'm only in pain and uncomfortable from yesterday's procedure that shot wires through my groin to shock my heart into an abnormal beat! Sure snowflake!! I just got done telling you all about my experiences with your snowflake buddies! Don't mind me, I'm only the patient who has had to put up with inappropriate questions, grabbing my arm while I'm in a deep sleep, and asking to a grown man, "what are you doing?" when I was trying to trim my toe nails. Who TF are they to be worrying about my hygiene habits? Yeah! I wrote a narrative that I was going to give to nurse in charge Ratchet but I didn't because I would be leaving soon. OSU has LOTS of PR problems. What would any of these snowflakes do if someone yelled at them in the grocery store? I can tell you right now snowflake, all that privilege they throw around in the hospital won't flush in the real world. This is a heart hospital. Do you any of you think for a NY minute you can get over yourselves and understand that the patient isn't feeling well and your privileged, snowflake status and being so enabled to be a MF ing snowflake isn't helping any of that. Just sayin.

My doctor and nurses have been pretty friendly and compassionate; good bedside manner and…read moredefinitely very humanizing -- highly respectful and attentive to my needs. I'm here getting my foot treated because I stepped on a nail in my yard. I bought my house a week ago so I had no idea what all is my yard, my fence has a hole in it that my Aussie is entirely too aware of-- he dodged me, and the nail filled plank that I totally stepped on and the rest is history! For all the bad rep Mt Carmel West gets, the staff here have all been alright by me. I just got a text that the antibiotics the doc prescribed for my foot are ready and I haven't even been discharged yet. That's exceptional. I've literally only been here an hour. The xray technician came to me in my room as opposed to me waiting to be dragged off to a lab, which I'm stoked about too! Fast results. I'd come back if I have to; hopefully, I won't .

If there was zero stars able to be given that's exactly what I would give this emergency room they…read moreare disrespectful and do not care as people are just a number to them. My significant other was in the ER I have consent from him to give me information I spoke to three nurses they all refused to give me information even with his consent verbal consent was given he has a TBI and can't comprehend things speaking to the charge nurse on the phone her name was Jodi basically told me they've been in multiple times and told him what was going on and he can relay that information to me even though I just told this lady on the phone he has a traumatic brain injury and doesn't comprehend that's why you're having to tell him multiple times what's going on. Brittany who is currently there working is another one with an attitude they refuse to give information I've worked in the health care field for 20 plus years I know what HIPAA is about I also know when somebody gives their verbal consent you're allowed to talk to their significant other do not go to Mount Carmel for anything. You'll go in with an ingrown toenail and come out in a body bag.

They could see I was in distress and they admitted me as fast as they could've done.the drs were…read moreempathetic and kind

The staff have no ethical boundaries. A staff member that is…read morea personal friend injected herself into my care team. This is very unethical procedure to do. No provider should ever treat a friend or family member. I thus had to cut personal ties with this person who was a longtime friend and support person of mine. I will never go to this hospital due to fear that the situation may happen again.

I had a good experience here. I chose this location as it's closest to my home. Check-in at the…read morehospital was easy. I did pre-registration online sped up the process during check-in and I was directed up to the appropriate area. This is not my favorite of the OSU hospitals as it's an older one, but the service was great. No complaints on the quality of care, or the staff. I had a scheduled ultrasound. I was very pleased with the time wait Customer Service I would recommend that procedure here. This hospital is a good option and maybe overlooked sometimes. Personally feel it's not as nice as the main hospital, or some of the suburb locations, but convenient location on the near east side. I would recommend and my partner has a hip surgery in April so will be able to see how that goes here as well.

I recently fell in my apartment and needed to go to the ER. OSU east is close to home and my…read moredaughter took me there. I like this ER for many reasons. It usually isn't crowded, the waiting room is airy and seats are comfy. The intake staff are pleasant and thorough. I needed X-rays and surprisingly the X-ray machine came to me- I didn't have to roll thru chilly halls. The tech was quick and friendly. My foot had a fractured bone so I was examined by the ER doc and a med student. Everyone from security-who screen everyone on entry to the staff and housekeeping were friendly and helpful. Another bonus to this ER is there is plenty free parking right in front. Just don't tell everyone how great this is- let them continue to go to OSU main or Grant Hospital.