I was immediately seen and the bedside manner of every person who spoke to me was phenomenal.

They could see I was in distress and they admitted me as fast as they could've done.the drs were empathetic and kind

The staff have no ethical boundaries. A staff member that is a personal friend injected herself into my care team. This is very unethical procedure to do. No provider should ever treat a friend or family member. I thus had to cut personal ties with this person who was a longtime friend and support person of mine. I will never go to this hospital due to fear that the situation may happen again. read more

The short story: Go somewhere else. The experience: I am an OSU alum. I want to like anything OSU... However, even tho this may be an OSU brand and various hospital departments itself (and many doctors inside) are highly ranked...I dislike this ER... strongly. I was having a health issue, called my OSU GP doc, who was concerned that since I have a hole in my heart and a bicuspid valve she wanted to rule out stroke. I was more worried I was having a C4 vertebrae/nerve complication from a prior neck injury. I was told "regardless, you need to go to the ER so that you can have the testing you need, you cannot get that at a urgent care, if you wait for an appointment, that might be detrimental as this is urgent. So at 10:30am we set off to go to OSU's ED- even though on the way we passed TWO other ER/ED departments (St Ann and Riverside). We " chose"OSU. We get to OSU and the wait room is maybe 1/3 or 1/2 full. It's a little dingy... didn't feel like it was the cleanest place. Tbo...I was a little heebed out, definitely zero social distancing going on.... I check in, explain what I"m there for. They have me go around the corner to triage... I get my arm band, they take temp and BP they send me to the lab...which is like ten steps away. At lab I ask... "what's the wait do you think.".. she says I think about 2 hours... but if your lab results come in urgent it will be quicker. I think 2 hours isn't terrible... not great, but fine... right? Wrong. Six+ hours later, not a peep from them on my chart or in the ER waiting area....I'm still not called. In the waiting area I meet two people sitting near me that have been there from, wait for it it..... LAST NIGHT.... and they aren't seen yet. ARE YOU KIDDING ME???? I find that unacceptable. Now I am angry. During this 6 hours, I have now probably been exposed to covid... I have definitely been exposed to vomiting people. OH, it is just so gross there. no social distancing anymore. none. I look up and see patients escorted in by police officers... that doesn't make you feel safe at all. Oh it's not a fun time at the OSU ER/ED. Fast forward SIX hours.... yes six. Its even less fun. I ask if there are any updates... they say no. I ask how long is the ave wait expected now... they say I don't know, some people "ahead of you have been here 12-18 hours." If you KNOW the wait is at least 12 hours--uh tell the patient! Be upfront. Give them the opportunity to choose to stay or go somewhere else. also if we need to wait 12 hours, how come we can't go home for let's say ten of those hours? We could return closer to our actual admitting time? I mean, come on. I left. Im still dizzy as heck. my right ear is still ringing at a very loud decibel, and my right leg is still numb. Something definitely is wrong with me. People shouldn't feel like they have no other better option than to leave and just "pray". Oh... and it cost me 150 to "not be seen". Strongly dislike this ER Strongly. read more

Osu Emergency Center - So hard to take a photo w/o violating ppls provacy. This is the entrance to the emergency department. - Medical Centers Near Me - Columbus, Ohio

All of the previous reviews are spot on. It would be hyperbolic to say that literally everyone here is incompetent, but that is definitely a defining feature of the staff. To say that they are rude or unprofessional would assert that they were smart enough to choose personality traits. I have never experienced anything like this in my life. My daughter has literally been waiting on a room for over 24 hours - even with a surgery scheduled in the morning. Although I am not necessarily qualified to properly identify malpractice in a formal sense, I feel strongly enough about this being the case that I will be reaching out to professionals to help me with this. read more

Osu Emergency Center - Floors are covered with spills, stains, and literal garbage - Medical Centers Near Me - Columbus, Ohio

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I was immediately seen and thoroughly evaluated with regular updates for me and my family. The wait was short and the people were kind.

I went to the ER struggling to breathe. The sleepy PA complained that she was tired and at he end of her shift. The attending physician did NOT even examine me. He told me if I had symptoms to return.... I told him that those are the symptoms I am experiencing right now. He bounced in the room like he had cocaine in his coffee and sent me home with prescriptions and NO treatment for shortness of breath. No breathing treatment nothing. Total lack of care. Don't go to this ER. This is the very short story. It was terrible. Note to docs. Show some freaking empathy, provide care. To this doc I hope you stop being so fake and silly upbeat like you are on drugs. read more

Fucking everything imaginable. Hell would be a better place than this fucking hospital. Hour after hour after hour spent waiting in room after room after room with 0 updates the entire process. What a fucking joke. They also add unnecessary charges for shit u neither need nor asked for. They also have no options for female doctors to take care of women instead of male doctors. This is seriously fucking sick and is a huge violation of my girlfriend's privacy and body. Go anywhere else, I implore you. ZERO STARS read more

If I could give less than one star I would. I came in at 10pm Thursday night to get a simple shot that my Primary Care Physician said I needed right away and couldn't wait after getting some tests done. When I get there the waiting room is pretty full, and there's only a small handful of seats left. I was brought right back to get some initial vitals ran then was told to wait in the lobby. Hours went by with no updates and only 2-4 people being pulled back in 6 hours. During the time waiting, there were multiple others who went to the front desk to ask what the ETA was as they were waiting for over 9 hours, 8 hours, and 12 hours, all of which still hadn't been seen. The front desk said they didn't know how long it would take. Later on they said they didn't have the staff and would likely be an additional 8 hour wait, then finally before leaving they said they have no rooms, so until patients either leave or more staff shows up, people will have to wait. When asked if the wait would be that long, if we can just go home to wait, then get a text or call that the doctor is ready and head back when there have been rooms that have started to open up or staff that have come in. The response was that if you leave the premises, you would need to sign back in from the start and wait all over again. 10/10 would stay away from this place with all your ability. Take the extra 30 minutes and go to a different hospital in the city who won't make you wait half a day to see someone. read more

I have very mixed feelings about this particular emergency department. I've visited twice and both experiences were completely different from one another. Is that common with emergency rooms? Probably. It's not necessarily predictable. This is why I have landed on giving them a solid 3 stars. On my first visit, I arrived at 9:30 in the morning on a Monday. I was triaged and taken back to a room right away. There were a few folks in the waiting room, but my condition was rather drastic, and I needed to be seen right away. The nurses were by far the friendliest staff I encountered during my visit. They were prompt to take care of me and make sure I was comfortable. I was taken for a CT pretty quickly and it wasn't until I was being admitted to the hospital and told that I needed surgery that I ran into some issues. I'll spare you the details, but my admitting doc didn't ask enough questions and didn't reference my medical history before making assumptions about me and my particular situation. My second trip was less than a week later. After 2 days in the hospital I was released but my condition worsened, and I was advised by my doctor to go back in immediately. This time around it was a Sunday afternoon about 3:30PM and it was rather crowded. It didn't take too long to be triaged but then I sat and waited to be seen for almost 7 hours. During that time my conditioned continued to get worse to the point that I was in tears, trying patiently to wait my turn. I watched the waiting room empty and fill up again before I was finally taken back to a room. Once I was in a room I waited another 30 minutes before I even saw a nurse. Eventually I was taken for another CT and informed that I was going to be admitted again and needed a second procedure. Woof! Overall, I was taken care of and the nurses really stood out to me. Going to the ER is always a gamble and I advise anyone with a cold to visit their urgent care instead. You'll be seen more quickly and won't drive the wait time up for people with serious conditions. My main issue was with the miscommunication between doctors and their residents after I was already admitted, which is another review for a different listing. If you need an ER this one will do. read more

Osu Emergency Center - Vital rooms - Medical Centers Near Me - Columbus, Ohio

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I will never seek help from OSU ER. I did not feel safe. I requested transfer to another hospital, and OSU refused my demand. I have a couple of Doctors who care about me as a patient, and they are wonderful. Unfortunately, OSU, in my personal opinion, doesn't understand the meaning of a patient. A patient is not employed by a doctor or hospital. The doctor, or hospital, is employed by a patient. read more

i brought my friend in because i was concerned she was possibly drugged after a night out. My friend was incoherent & not able to walk, so i was obviously quite scared myself. upon making it back to triage, we met christy, the nurse who got us checked in. I would have rather crossed the pacific ocean in a rowboat during a storm, than meet christy. for someone who is supposed to be a health care professional, she was extremely rude and lacks the ability to seem like she cares about her patients. she had a very irritated tone & it felt like we were an inconvenience to her night, when i was simply trying to get emergency help for my friend. If i could go back and drive further to a hospital with helpful staff, i definitely would. Christy, I truly hope you develop some bedside manners, bc in an already scary night, you made the situation feel even worse. read more

Whatever you do GO SOME WHERE ELSE!!! My Mother is 80 brought in via ambulance with abdominal pain, vomiting, and a blood pressure of 200 over 100 something. My Mother is also hearing and visually impaired, legally blind. The Emergency staff literally took her from the ambulance bed put her in a wheelchair and parked her in the hallway where a door opens right in front of her behind the double doors but still considered the lobby. Naturally she was terrified she was in pain feeling faint and not able to see or hear what was really going on not to mention she was alone. I got a call from ADT Health letting me know my mother was having a crisis, so I wasn't there yet. When I arrived they has my mother in a single stall bathroom rushing frantically through the halls I didn't know where she was but I heard her voice and opened the door I heard her speaking from which turned out to be a bathroom. I shouldn't have been able to just open that restroom and walk in. It was a single stall; the nurse didn't know who we were my niece and cousin were also with me we all drove separately but arrived at the same time. The nurse upon finding out we were her family leaves mom in our care with no information as to what was going on for her treatment plan. Long story short I ended up having to get nasty with them to get help for my mom. She ended up having a bowel obstruction and infection in her stomach and of course high blood pressure due to pain and infection. From there we experienced numerous bloopers until we left. She was on a liquid diet, a nurse tried to feed my mother oatmeal that was intended for the lady next door. If we weren't sitting there, she would've given my mom that food, mom probably would have eaten it thinking it was oaky to have since it was soft food. Mom wasn't approved for solid food for another two days. I really can't get over how bad OSU's care was I really expected top notch care. I left disgusted and disappointed! My mother's actual doctor was amazing as were some of the nurses for the most part it was a 50/50 experience, and we all know 50% is failing!!!!!! read more

Waited 3 hours and only witnessed two patients being called back . I finally went up and ask someone if there was any idea approximate wait time and they said no idea they have 150 patients right now . There were still 4 people in front of me so I did the math and left . It would be so nice and appreciated if there was some communication when signing in . They just let you sit there hour after hour with no care . read more

I had open heart surgery 6 days prior and I was rushed out of the hospital after 4 days without the proper therapy by the PAC. Needless to say, had some severe leg pain so I went to OSU ER. First, filthy...bed arms were covered in blood. When I asked the nurse to wipe them down she told me either way it is not good for you as we are not to touch the wipes without gloves because they are made of harmful chemicals. OSU makes enough money to keep the hospital clean or they should really get out of the business. Second, the doctor and nurse responsible for me did not schedule any tests to check for the obvious, blood clots. After waiting in severe pain for 6 hours I finally had my first panic attack in my life(thanks OSU, would have been happy without that). I removed all my heart monitors, the oxygen monitor and got dressed. No nurse checked on me in this 25 minutes of alarms blaring. I had to hit the call nurse button to get anyone. This is when this circus clown admitted he had not even scheduled me for a CT scan on my legs. He even got pissed when a better doctor told him what needed to be done. I decided at this point I would rather die comfortably in my bed than to stay longer, however, I permitted this so called doctor to convince me to stay a few more hours. After 9 hours of complete failure of my care and what I am sure will cost me thousands of dollars, I checked myself out after the nurse told me I should feel privileged because they lost two patients who had just had heart surgery like me in ER. Such an utter disappointment! Later I was told it can take 1 to 2 days before you are admitted to a room. Please explain why we cannot call our issue in and be placed in a queue until that room is ready? At least there is a level of comfort. Personally I would rather die in my bed versus in a dirty room, with a subpar doctor and nurse who would not even know I was dead until a shift change. OSU really needs to implement Tier care in their system. If someone has surgery with OSU they need to ensure they always take any follow up issues with the dedication and seriousness patients deserve. If you value your life do not go to OSU ER. read more

Alright do not show up on a Friday as in anytime on a Friday! Thankfully one of the staff made a brief announcement in regards to the lengthy wait time. I didn't see a doctor for about 7 1/2 hours!! However during that time they took in the back to check my vitals (make sure I hadn't keeled over and died during my long wait!) They drew my blood twice and did an X-Ray. The waiting room was somewhat crowded. Everyone was complaining so that just made the wait drag out. Anyway despite all the hours of waiting the staff was very good with excellent bedside manners. They brought people water, food and warm blankets! Because of the excellence in service I have to give a 5 star. read more

If I could give OSU Main ED less than 1 star I would. I was sent to the ER by my doctor and after 4 hours of waiting I still was not seen. Two staff members came out at different times to tell everyone in the lobby that it could be hours before anyone was seen because they couldn't get beds for those who had been waiting a few days for beds. I've never had to wait this long to be seen in an ER. There were people waiting that should not have been in the lobby: half dresses, vomiting, crying in pain. It was awful. read more

Let me sum up the visit by saying the PCA who brought me crutches said and I quote" please sign this form stating you understand these are for medical purposes and not a toy"! The form outlined billing, marketing for Dasco, billing, billing, and instructional use of the crutches. read more

When you have a patient with chest pains and pain in the left arm and the wait 7 1/2 hours there is something wrong. They obviously don't have the capacity to handle their demands in emergency department. They seriously need to rethink their operations in this area. read more

I am a nurse of 42 years who us waiting with a friend to be evaluated by the OSU ER. Triage is complete. The patient with chest pain, pulse of 46 was asked to wait outside until called. Yes, I said OUTSIDE. He has been sitting I. This sun for over 4 hours. There are so many people out here in the sun I am blown away I have askes twice what to expect. They give the same scripted response..."I can tell u they know you are here and they will call you when it's ur turn" And it was said with a smirk. They have not come.out to check on the patients. I am concerned about OSU's way of managing their patients I called Riverside and Dublin Methodist to see if the was a standard of practice. I was told neither hospitals had such a practice. I am raising the flag. This is the most barbaric practice I have ever witnessed in the USA. read more

People were waiting for over 10 hours just to be put in line for a doctor. I was initially told only one person In front of me; an hour later, was told that there were 15 people in front of me. the reason was the first lady at check-in made a mistake. After 4 hours and 30 minutes, I left with no plans of ever coming back. very disappointed for such a large, well-advertised hospital. read more

Checked in at 4:45 AM morning due to seriously suffering flu and was not able to sleep all night which resulted in chest pain and short of breath. And had been left alone for until 6:08AM and felt worse. I told front desk that I feel worse and she replied there are people who waited 10hrs..... Also, there had been an old man seating there alone, moaning for treatment on a wheel chair, waited for whole night with only rude response. Overall the docs are kind, but other stuff are extremely unfriendly or even aggressive. read more

I have been waiting here for 3 hours as my brother sits next to me with a bloody face. They won't even allow us to sit in the waiting room so sitting outside in the cold. Told they are very busy but I don't see anyone doing anything. read more

Have been here since 1am it is now 4:30am and so far 45 min of work (i googled the average time for each task) has taken 3.5 hours to complete, and they do not even appear to be busy. There are open ER bays. They told my mom what was wrong within the first hour and now have decided to do an Xray and EKG. The updates to the building are nice but I'm not here for that. read more

My son lives with me and they made me wait in the cold while at the emergency room what a joke fucking sheep he lives with me dumb ass hats

Saturday night, I took my college age son to OSU ER for a broken collar bone. He was in a great deal of pain, but he specifically asked the doctor not to be given any addictive pain meds. HOURS later, as the nurse was preparing us with discharge papers, there was a prescription of what? OxyContin!! ARE YOU KIDDING ME? But my son, tired and wanting to go home, capitulated. I requested to the nurse that the medication be changed. The nurse did nothing! She actually said, "Keep me out of it!!" WHO DOES THAT? Shame on that doctor and that nurse for disregarding both of our requests! Shame on them for ignoring the medical crisis their total disregard helps create and perpetuate. Shame on them for deleting my review on their OSU Emergency Center Facebook page. No wonder they have such a high review score on their Facebook page. read more

Was brought back quickly. Was there maybe a total of 3 hours for a cut on my hand that required a stitch. They were slow but It is a student hospital, and everything was done accurately the first time, as well as double checked by the doctor. Much better than River Side! read more

The ER at Ohio State University was truly the worst medical experience I have ever encountered in my life! The treatment I observed others receiving and my own management and experience was awful. I arrived early afternoon on Wednesday and did not get out until Thursday at 830 pm. Sat in a wheelchair in a hallway for 3 hours before being moved to an exam room to be evaluated. AWFUL. Terrible treatment and management and discharge. read more

I went to the ER Saturday at 1PM. I just had a 9 hour abdominal surgery. I had pain uncontrollable vomiting and diarrhea. I was in agony. I called my surgeon Dr Benjamin Poulouse and he asked me to go to the ER. When I went in they said a 2 hour wait. I get it I am a nurse. After two hours the medic who was extremely rude said sorry another 4 hours lady you can wait or go your choice. I waited. While waiting the medic came out and was talking with another employee about the annoying patient and how he was going on vacation to get the hell away from work. His exact words. The nurses that took your vitals were no better so rude matter of fact no human emotion. I had to vomit while the nurse was putting on my BP cuff and had the nerve to tell me to stop so she could move. I told her no and threw up in the blue bag. How the hell am I supposed to stop. I was wretching. I was vomiting and running back and forth to the bathroom for 6 hours. I never moved up. Their triage system is useless. I will never ever go back there again Period. read more

Sat here for, no joke, 6 hours before even being seen and taken back. How this place is so mismanaged that they cannot get people seen quicker is unbelievable. You could drive to Cleveland Clinic, and probably be seen quicker and released and drive back to Columbus, faster than you would have waited in the waiting room here just to be called back for an initial evaluation. read more

OSU ER HAS THE WORST SERVICE. They are so quick to ask about medical finances. My boyfriend and I have been waiting in the ER for four hours !!!!!!! No service. They have the nerve to tell me that they are dealing with sicker people. So what exactly does that make my boyfriend who can barley stand straight or sit down smoothly. It's an emergency room for a reason!!!!! read more

I had to be in the OSU ER for a family member. It was for an overdose. The doctor didn't want to administer treatment until I insisted. I called for the medical records and found several negative references to ME in her records (HIPPA violation) that had nothing to do with her health or treatment. Also there were many discrepencies in the records. I will be contacting the head of the hospital about this. The doctor in charge wasn't professional. I've never encountered such treatment anywhere else. read more

This is absolutely the worst ER Visit I have ever experienced. Do NOT come here if you have other options (Doctors Hospital, Mt. Carmel recommended). My mom has cancer is the only reason we are forced to come here. She has a blood clot in her lung causing extreme pain & she's been in the ER waiting on a room for 9 HOURS now. UNBELIEVABLE! And all they have to say is we have no idea how long it will be. Are you kidding me?! It seems like it's the norm for them. Wow. read more