Incompetent. Heat was out during very cold weather. After looking at the furnace, we were told they needed to order a part. They charged an extra $100 to expedite delivery of the part. They came back 5 days later on Thursday, after our heat was out during February, tried the part only to discover that they never needed to order anything. Had they been even remotely competent, the issue could have been fixed quickly on Saturday. DO NOT call them. read more

I really appreciated this company when they sent someone to repair three non-functioning light sockets in my basement. Because the work was so quick, he only charged me for the $38 service call. And he did not try to sell me any kind of maintenance or service contract - thank heavens, because there is nothing that guarantees my never calling again faster than a "sell job" to buy something I neither want nor need. The company was pleasant to deal with on the phone, and prompt about showing up. I would absolutely use them again. read more

I cannot say enough good things about Ostrom. They undertook the move of my laundry room from basement to first floor to ease my mobility issues. Electrician Tommy and his apprentice, Plumber Cameron and Turner, and HVAC technician Kevin completed this job, which took a day longer than quoted, but the job remained a flat rate for everything. Plumber discovered a boiler hose in crawl space that had become disconnected. HVAC technician came out the next day and repaired the hose at a very reasonable rate. Plumber discovered a drain outside the basement door was clogged, and they cleared it. I purchased the Service Partner Agreement for a year of quarterly maintenance calls at a very reasonable rate. I will continue to call Ostrom and suggest others do the same. read more

I called to see if they could come check out an electrical issue I was having and Mike said Union Hall was outside of their service area even though the map on Yelp shows we are within their service area. read more

They charged me $900 for running snake down the toilet drain and charged additionally to put the toilet back. But the toilet is still leaking by the way read more

Requested a quote to install a out door faucet. Connect to cold water pipe under kitchen sink. Less than 1 foot run of pipe. Rep began immediately pushing maintenance contract for monthly fee. Then quoted price of 568.00 with contract and 628.00 without contract for a job that would take about an hour and use less than 100.00 in parts. We sent him packing! Found another licensed plumber who did job in about an hour and charged 150.00. You be the judge. read more

Save your $38. This company charges $38 dollars to come out and quote work. We were new to the area and saw lots of good reviews about Ostrom. We called two electricians to come out and quote a 200 amp service upgrade for our house. Apparently this is a very standard job performed around the area due to the ages of homes. Ostrom happened to be the first appointment and thank goodness we had scheduled a second electrician to quote also. George from Ostrom came out to the house and was very prompt and polite. George almost sold me just because of how nice and knowledgeable he was. He sat down and explained everything they would do for this job. Then he pulled the rug out from under me and told me it would cost $3400. Side note: my fiancé and I had done some online digging and expected to pay around $1000 give or take a few hundred. I picked my jaw up off the floor and thanked him for his time. I do want to emphasize George was a great person, and I am sure he doesn't have control of the prices. We called TG Electrical as our second option and they came out and gave me a quote in 15 minutes for the upgrade. He told me it was a pretty straight forward job and he would do it for $1400!!!!!! He was a certified master electrician and was insured and bonded. It's not like I called some fly by night guy to do the work. They scheduled the job for the following week and were on time and did a great job. They finished in a day and a half as promised and I am very satisfied. Avoid Ostrom at all costs unless you enjoy paying quintuple the actual cost of a job. I am not sure if their business model is to just collect the $38 charge to come out and quote a job, then quote high so they won't have to do the work. Who knows, just remember don't waste your hard earned $38 dollars to be slapped in the face. Heck I would only charge you $5 for that. read more

Excellent service. Highly recommend this company. Our air conditioning stopped working and the service man that came was obviously highly trained, quickly zeroed in on the problem and had it fixed in a very short time. So happy I found them. read more

BEWARE READ THE OTHER REVIEWS HERE. This company is a rip off artist. Their prices are outrageous and they lure you in with the inexpensive service call. The place stays in business by overcharging for everything they do and adding unneeded services. You don't get much lower than these guys. read more

I called ostrom to set up an appointment. The lady operator asked what kind of problem that I have. I told her my air condition unit is leak and it's not cold. She had set up an appointment. Later I called back and asked her if there is a charge or a free estimate (she should tell me before hand, right?). She answerd there is a $89 charges if I'm not agree on the estimated price. On the appointment day a guy came to look at the air cond unit and ask what a problem and I told him the same thing I told the lady at the office. He told me that if I wanted to have it fixed he has to call the technician to find the leak and it's going to cost me $219 plus this and that and those and the total is around $2200. So to cut the story short I paid him the $89 for coming to tell me all the things that lady should have told me on the phone. Right? To me it's simply a scam. Find a company with a free estimate period. read more

Don't want to use Ostrom because I used them before and was a bad experience. Two techs came to fix a light switch, took them a long time, they whispered to each other a lot then the switch wouldn't work. They finally got it working and handed me a bill fir $248. In addition they tried to sell me a maintenance package with a monthly membership amount. No thanks, I wouldn't use them. read more

Please choose another business. I used them for many years because of their quality work even though they were more expensive than most. I recently asked them to do a simple install on a unit that I already purchased and they charged me an ungodly amount of money. I was sure it was an honest mistake. When I contacted them they were dismissive and not bothered with common sense. Please do your research and get quotes before you let someone take advantage of your good faith. read more

Ostrom has the BEST employees and technicians -- all the way from Dustin (a/c tech and sales), Kendall, who handled scheduling and follow up, to the air conditioner installation crew of James, Ryan, Justin and Daniel. Everyone was very professional, on time, and a pleasure to work with. All were respectful and knowledgeable of their responsibilities and explained the procedures they were conducting and how to operate the different functions of the new thermostat. All these people reflect high standards as well as high quality performance and I'm glad Ostrom is on my speed dial! A huge thank you to you all! read more

Expensive/Overpriced!!!!!! I was Quoted $500 for a Badger 5 disposal which costs $110 at Lowe's and only takes 30 minutes to install (see you-tube Badger Installation). $400 for 30 minutes of work! Really? Yes, really, and they refuse to give you an itemized quote so they can gouge you without any argument. Unethical. Do not use this company! Watch the you-tube video and install yourself. I did. read more

I estimate I needed was crazy expensive.... I doubt I'll use them again. I'm glad I called a few other companies.

When I initially called ostrom out to fix my plumbing I wanted them to repair or replace two outside faucets they put some packing in the first one up front of the house and the rear one they said they could not fix said they would do some research on it whatever that means charge me like $300 and never came back. Will never call them again for anything. read more

After 11 pm.....NO HOT WATER.....my husband called Ostrom, a human anseered and kindly talked us through some trouble-shooting that saved us from an after hours fee. Next morning a scheduler, who had information from our urgent call, set an appointment for us, the technician arrived on time, confirmed the diagnosis or our problem, considered how best to repair, offeded me options, fixed it and...back to normal hot water. The technician sent actually checked to make sure that I understood my choice and was happy with the result. He was kind, a gentleman and a good technician. Thank you, Osterman. We will call you again. read more

They were on time, polite, and knew what they were doing. Service guys went out of their way to explain our plumbing problem. We had a blocked sewer line and it needed to be snaked out. The cost of the job was $500. They came within 24 hours of my phone call. I can recommend this company! read more

Thanks for the 39.00 fee to give us an over $800.00 estimate to unstop our drain. Thank God that we always get at least 2 estimates. It cost us a total of $93.00 to fix. You guys must prey on stupid people. I give you less than 1 star read more

Best of the best in Roanoke. Friendly staff, friendly service people. Multiple jobs well done. Ask for George, he's taken care of us every time. read more

They charge ridiculous amount of money! I have two thermostats and was told I will be charge $69 each just to check what's wrong. I was also charged around $256 for a capacitor, which costs maximum $30. I was never given a receipt for the work. read more

$ 1,158 for two fans and a hallway light.. no thanks only for suckers who don't know better

George and Kevin provided excellent service during our visit. I continue to be impressed with the level of professionalism with Ostrum, starting with the initial phone call from dispatch to let me know when they would arrive to the way George took time to explain the entire process (even gave me a little Electricity 101). They were very efficient during the visit. I also appreciate the fact that their dispatch actually took the time to give me an accurate time frame when they would arrive. You could set a clock to their arrival time. This is invaluable to me. I would highly recommend Ostrum to anyone who needs any electrical or plumbing services. I know they will have a customer for many years to come with my family. Thanks for your help!! read more

Be careful! We called to have a simple repair to a toilet and the service call was $38 and the proposed repair was over $400.00 to,replace the toilet handle! Wouldn't have minded the charge for the service call, but the bid was outrageous! Needless to say, we fixed ourselves for a couple of dollars. read more

Dan, Brad and Cam from Ostrom just finished redoing the plumbing on our 50 year old home. THey were all very professional and did awesome work. We have learned the hard way you get what you pay for. We are Ostrom customers for life!!! read more

My experience with Ostrom has been very satisfactory. George and Tyler completed their job that was quoted in an estimate in a courteous and professional manner. I am well pleased with the job they performed. They have a friendly staff and friendly service people. read more

We have used Ostrom electrical since moving to the area in 2009. Our experience has been excellent. They are professionals and do it right the first time. We recently had some more work done and they gave an estimate, date of service and got it done! The recommendations and suggestions the technicians gave were better than what we had envisioned. We have recommended Ostrom to our neighbors and they have reported to be very satisfied with the installation of their generators, also. We won't call anyone else. read more

Wayne was very courteous and friendly; he identified the problem quickly and fixed it easily. He was clearly very experienced and a real pro. I will definitely use this company and hopefully Wayne, again. read more

Very disappointed with their plumbing service. Had a drain issue in the house and after 2 visits and $300 the problem was worse. Decided to cut my losses and call another plumber who fixed the problem at less than half the cost by doing exactly what Ostrom was hired to do!! read more

Yesterday we called Ostrom to have a clogged drain snaked. They arrived promptly and informed us it would be $400. We questioned why the price was so high. They said they could do it for $340 if we signed an annual contract at $9.95 per month. We decided to pass on both offers and call someone else. We were made to pay $38 for the service call. Had they informed us of their charges we would have told them not to come. We then called Rooter-Out who arrived at 8:20 the next morning and had the clog cleared in less than an hour. Total charge: $180. I'm happy we waited until the next morning as we saved $220. Snaking a drain is not rocket science and Ostrom's charges are outrageous. read more

got a estimate for ac installation i was utterly shocked by the quote for having done ac installation for three years myself i am very aware of prices of units and cost of installation first quote 7100.00 for heil unit and air handler whole unit cost with everything plus thermostate is only 1950.00 thats a difference of 5150.00 that is so overpriced and i felt as if they were taking advantage of someone who may not know. the second estimate was 7800.00 for a lennox system again way over priced again felt uneasy well all said and done i had a trane system ac and airhandler done by another well known company for 4197.00 now that was a honest price plus it was a trane system which is top of the line also completed in one day old system out new in complete just be ware of some companys that may be trying to take advantage of seniors i would never have them do any work on my home just due to their ridiculious prices remember labour was 5150.00 for one day installation absurd. read more