I went there cos one of my friends posted on facebook that they had shabu shabu (which is called hot pot in china) there. turns out its one of the worst meals i ever had since i came to the U.S.; my husband's sushi was (below) average, taste no better than Kroger's sushi. the only redeeming point is that we went there on wednesday so the sushi is 50% off. anyways, we will never go back there. read more

Horrible!!! Horrible!! Horrible!! The service is ridiculous! It took the waitress 15 mins after seating us to take our order on a Thursday even though the place was practically empty!! The sushi was alright.. Some of the rolls breaking apart and coming undone. The presentation was good for the sushi and the decor was ok.. However overall I think there are many more better places.. Avoid at all costs!! Last time they will seeing us!!! read more

I think osaka is an amazing restaurants, you can eat different kinds of food,the food really fresh ,every week has to eat, have tried different kinds of food, really delicious, I feel the first time we don't go to is our fault, the second is we don't their fault, why don't we try new things, I think you'll like it, and Sunday to Wednesday every day, especially at half price, really is affordable and delicious, you hurry up！！！ read more

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10 of us when to celebrate our friend's 50th birthday. The service was excellent, pricing very reasonable and most important the food was fantastic. We all loved our food and drinks. Beautiful Asian restaurant without being tacky. Very clean as well. I can't wait to go back with my entire family. read more

The food is good, but the service is crap. I sat waiting for my waiter for about 15 minutes yesterday and I was even ready to order after about two minutes. This was even before I got my drink. After that everything was good, but there have been several times (about 90% of the time I go there) when the service has been terrible. read more

I heard that this restaurant struggled upon opening, but when I went last night I did not find anything but quality. Great food and prompt engaging service. The menu is almost too large - I couldn't decide what to actually order and ended up ordering too much. Not that I didn't manage to finish every delectable bite. I will definitely go again and next time bring my whole family. read more

My husband and I love to eat at Osaka! Whenever we go there the service is terrific. Now that it is summertime, we love to sit outside. I'm not sure why some of the other people are so disappointed with their sushi. My husband and I love to travel around and eat at many different sushi restaurants. In comparison to many of the restaurants we have been to, their sushi is very fresh and well cut. Two of our favorites are the white tuna and the spicy salmon. Also, their lunch portions are a great deal! You get a good amount of food for the price. (My personal favorite is the lunch box.) We also love the atmosphere of the restaurant. It is very well laid out and has tasteful decorations. The staff is very friendly and welcoming. We plan on taking our families to this restaurant for both our birthdays. read more

Chirashi but on a plate which is normally served in a bowl... It's dark because the lights went out in the middle of my meal and electricity doesn't seem to be coming back, having dinner in the dark is definitely an experience I didn't expect... read more

Osaka - Chirashi - Japanese Near Me - Grand Rapids, Michigan

I went to try out this new sushi/hibachi place on 28th. They are doing a half off everything deal for their opening week. I understand that the food is half off but wow....i cant believe I spent any money on that food. I had their sushi, 2 special rolls and 2 classic rolls. All their rolls just taste like straight up mayo. Plus, correct me if i'm wrong but rolls are supposed to be round.....The presentation of the food was horrible. a piece of old torn lettuce accompanied my rolls.....lettuce! read more

This is the worst place I ever been to, I just took my son went over there ask to sit at the hibachi table and the waiter told me that we can't seat there because only one of us ordering hibachi so I left. I been to so many hibachi places before and this is the first place that ever tell me that we can't seat at the table, my son enjoy watching the show that's part of the hibachi. I wouldn't rate one star if they allow me to cause they don't even deserve that because of the way they treated their customers. I'm happily spend my money somewhere else. We are at Shanghai Ichiban Chinese & Japanese Restaurant and they let us seat at the hibachi table without any questions. If you want to eat hibachi choose shanghai Ichiban. It's only 6 mins away and way better food and customer service. read more

I will never go back to this place. Yes...they are running there 50% off and they clearly show you on your bill. We all ordered hibachi and i probably could have eaten everyone elses portion. I even thought it was a rip off even at 50% off! Our guy waiter was very nice...our chef was jot bad either but the quantity and quality of food is no good here. each of us got like four pieces of filet mignon and three pieces of scallop. remember if these hibabchi meals are like 25 dollars per person. We ate everthing within 5 minutes. Please save you money and spend it at shanghai ichiban or kobe steakhouse. They are super stingy of quantity of food here. read more

This was one of the worst restaurants I've ever been to. Got there and the service was instantly shitty. The waiter was rude and not attentive. Didn't even offer us a drink menu and looked at me rudely when i asked about certain items on the menu. I inquired about the hibachi and he said he wouldn't serve it to me unless I had two or more people in my party which I did have. When my Tiffany roll arrived, it was one of the most mediocre sushi rolls I've ever eaten. So bland and flavorless. I think ive had better meals in jail. To make matters even worse, their miso soup was served hot in plastic!!! To top it all off, I went out on the porch at the end of my meal to wait for my ride. I was locked out on the porch!!! I knocked on the door and nobody let me back in so I had to climb the fence to escape this shitty place. My advice: avoid this spot at all costs. Go somewhere good for sushi like maru or the down town market. The extra few dollars are worth spending . read more

It was my boyfriend's birthday, We decided to try it out. I had high expectations for this place, but once my boyfriend and I entered the restaurant. The hostness was a bit rude, did not make any eye contact or greeted at us with SMILE. She didn't even asked my boyfriend if we wanted to sat at Sushi,habachi or Shabu Shabu section. She just said, "Where do you want sit at?" (I was like?) said to the hostness, "Its our first time here" She goes, "we have sushi, habachi and shabu shabu. I felt unwelcome!!! I know its busy with the 50% off this week. She just told us to sit at the Bar, gonna be 5 minute wait. We ordered some drinks..5 min went by... 10 min went by~~ AHHH finally after 20minutes wait!! We were finally seated!! We ordered 2 special rolls and One Beef/one seafood shabu shabu." When we got our shabu shabu and large bowl of assorted vegetables. And small plates of seafood and Beef. I'm little picky on types of beef meats esp in my shabu shabu. First and foremost, you've got to start with the quality of the meat. If that's wrong, if they cut it too thick or too thin, if it's grainy or gristly. The meats that I had was too thin. My waiter didn't even give me extra chopstick or any tongs to grab the raw meats/seafood. I had to use my own chopstick, which I do not like!!! After half way done with our shabu shabu, we finally got our sushi.. my boyfriend wasn't happy with the presentation. We thought waiting for 40 minutes for sushi, the presentation would be breathtaking? Not!! My waiter was friendly yet nervous, but he did forgot to give us soy sauce bottle and two small plates for dipping the sushi. Back to sushi presentation, the sauces smeared all over the rolls it looks awful!!! I've never had any sushi rolls that has so many sauces on it that I can't even enjoy the sushi rolls, also the pickled ginger on the plate!! wow half cup size of those? Such a waste!! The rolls looks nothing like the ones from The Grand Rapids Press, Mlive.com. read more

After reading all the negative comments on here, I decided to check this place out for myself. I am proud to say I am a regular customer here at Osaka. Every morning I'm polietly greeted by the hostess. A sweet girl with black hair and a friendly smile. She explains the different sections of dining to me and they all sound facinating. I've tried everything. The Sushi, Hibachi and the shabu. Even though I'm not a fan of sushi the chef was still able to make something that I enjoyed. it was tasty and beautifully displayed. the hibachi was next the show was great. I got a delicious meal complete with fried rice, new york steak, noodle, vegetables, soup and salad. and an amazing chef who serenaded us every second he was cooking. thats right im talking about you james. or should i say mr.Gangnam style. lol. The Shabu is by far my favorite, if you've never tried it before i recommend that you come at least give it a try.. all the food was nicely displayed and tasted absolutely delicious. I was very happy with the wait staff, very polite and sociable. Even the hostess came to our table to check on us every once in a while. And the sushi chef would come from the bar to see how we liked our food. The whole staff was very hospitable. I am ALWAYS VERY pleased with my visits here, I will continue to be a regular customer here. And I suggest you come give it a try before you take all these negative comments to heart. you have to take into concideration. Grand Opening week is very busy, and with a limited amount of staff for that many people of course there are going to be problems. Dont judge them to quickly on that one week, come give it a try then make your final decision. You wont be sorry. (: read more

Osaka - Japanese Near Me - Grand Rapids, Michigan

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Service was not great, waiter did not explain the naruto roll properly... kt was wrapped in a boatload of cucumber and was not good. If it was wrapped in rice would not have been much better. The reason i am giving the place 2 stars instead of 1 is i ate most of the food, but it wasn't good read more

I had dinner here. I had the hibachi shrimp. It came with noodles (good), fried rice (just ok), and onion soup (just ok). The shrimp was barely luke warm when my waiter dropped the plate at my table and disappeared for 15 minutes. When he returned he seemed put off when I told him the shrimp was not hot. He asked if I wanted it "more well done." I said I just wanted it hot enough to eat. He took it away and said he would microwave it. The shrimp was rubbery after that. But I just ate it. Clearly the management here has no problem with subpar food and lousy service. The atmosphere is pretentious and the food is definitely overpriced. I will not go back. read more

My gosh! What an incredible experience, the night started off fabulous, our waiter was awesome and the chef was fun and great. It was my sisters birthday and he family from London ENGLAND flew in, as a treat we took them here. It was my first experience, but I've been to more popular places ( I would recommend Kobe) anyways at the end of the evening the in laws picked up the check, our check was easily over $200 dollars with them being from ENGLAND and the check clearly stating there was an 18% gratuity already added they left a somewhat smaller tip. Also in England tipping is not part of the everyday life. Anyways the manager had the nerve to come up to us and bitch about not leaving a tip! Didn't even let any of us to explain and then left the book for us to "fix" it.... We clearly did but I will never go back, for a place to not have one customer the whole time we were there and the amount of embarrassment they caused our poor family was just disgusting. At the very least they could of pulled aside one of us and explained/ asked what the problem was but to do it in front of everyone was heart wrenching!!!I WILL NEVER GO BACK WORST CUSTOMER SERVICE EVER! read more

Rude staff. Very short with us. Tried to give us a box as soon as we received food, before we had even had a chance to eat. Decent quality hibachi but not worth the price. The sushi took super long to arrive and was not worth the wait or price. Overall do not recommend. Save your money and time. read more

After having eaten at most other sushi restaurants in the area, I was excited to see a new place open up on 28th St. I'm a big fan of sushi and Osaka did not disappoint. Friendly and attentive wait staff. The food was presented beautifully. Prices were very reasonable. I sat at the sushi bar and watched the chefs prepare the food...I'm quite picky when it comes to fish and preparation. The fish was prepared in a meticulous manner and was FRESH!! Will definitely repeat. read more

Worst hibachi chef ever! We have been coming here as regulars for take out, Sushi or Hibachi. Huge disappointment tonight for my daughter's birthday: no interaction w/ the Hibachi chef. It was boring, no fun and he clearly wanted to be done quickly - which he was by preparing the food within 20 min for a birthday party of 4. Sadly, he clearly is not skilled at interacting with guests - we missed out since part of the fun is the show for a 12 yr old. Wasted evening and $$$ for a frequent guest! We expressed our disappointment which resulted in Sorry - not enough for a guest dining here 2/ mth. We wrongly assumed that all their Hibachi chefs live up to the same standard read more

I LOVE the 1/2 off sushi they offer all day on Mondays/Wednesdays! It s a great price and you can order alot without emptying your wallet. With that said, its not top grade sushi, but for the price you pay, its definitely worth it. My boyfriend and I ordered 7 rolls. Total bill + tax&tip was ~$30. After stuffing our faces, we took home almost 2 whole rolls for a late night snack! read more

We came for the Seafood Shabu Shabu. What a disappointment. For $18 per person you get two shrimps, two oysters, tofu, vegies, and some fishballs that one can buy at a Chinese grocery store for $2 for 10. We were charge an additional dollar because the broth of the Shabu Shabu has too much hot pepper we needed to dilute it. I will NEVER go to this hole again. Feel sorry for GR folks who gets cheated for their hard earn $ to these robbers. read more

I like the food and the service. Really good actually, Been a customer several times. But don't think I will go again until they update the inside. Just kind of overall beat up. Too much duct tape on the seats. I feel like I am in an old Big Boy. read more

Took my 18 year old son to Osaka because he wanted sushi and I wanted beef. A perfect solution. Sorry to say it was disappointing. My beef terayak was overcooked and under seasoned. The veggies were greasy. His salad was soggy and the sushi so so. A no go for us. read more

I realize this place looks a little dumpy outside, but it honestly has some of the best sushi I've eaten in the area. If you still aren't sure, come on Monday or Wednesday for half off sushi and see what you think. Super fresh and very delicious. I have not eaten on the hibachi side, but I HIGHLY recommend for the sushi. read more

Worst Asian food experience in my life. I read the reviews before I took my family here. I was in mixed feelings but I wanted to give it a shot. I badly regret this decision. We returned the entire sushi plate and left with empty stomach. Noodle was bad as well. The soup, the salad, pretty much nothing we ordered tasted good. read more

Went at around 6:00 PM on Wednesday a half price Sushi night--GREAT!!! Had great service--fast and YUMMY food.

Not sure what these negative reviews are all about. None of my experiences there were negative at all. The staff was kind and courteous. The sushi was of top notch quality and fresh. Better than I have experienced anywhere in Michigan. This sushi ranks amongst the best ever anywhere, I will go there again :D read more

Excellent service, excellent food, great prices and served to perfection better than any hibachi in town and we have been to them all... Love Family read more

Awful service waited well over an hour for our food . All our waitress did was apologize but made no difference in our bill . We got up and left before our reorder was up . Awful !!!! read more

Great sushi place to have dinner with friends and family... It takes a little bit long to get your ordered food, however it is worth to wait that long! read more

We just ate here tonight and LOVED it! Cozy decor, wonderful service, and exceptional food, all for a very reasonable price. We were so happy with the dragon rolls, and will absolutely be going back for future date nights. read more

Went for shabu-shabu. My friends bowl had a hole in it, boiling water spilled out, ran down his leg, into his shoe. Waitress and manager blamed him for over-filling his bowl. Problem was his bowl was the only one of four that had a hole in it about an inch from the top. When we tried to explain to the manager that they should stop using this bowl (they said they had more with holes) they said they would continue to use them and expect guests to know there are small barely noticeable holes in some bowls. After pressing the manager to do better, she offered a 10% discount and laughed at us when we rebuked her minimal gesture, she croaked "what more do you want?" $4 off a $40 bill, no real apology, wet pants, wet shoe, ruined dining experience, and they are going to continue to use defective bowls, we won't be back and I will make sure everyone I know hears this story. read more

One of the worst experiences I've had. First off, I made a reservation 8 hours in advance and when I got there they still seated me 30 mins after my reservation time. Then after ordering drinks we were moved to yet another table where my party of three was separated and squished between 8 other people. The service was terrible. I was never brought a water or asked for a refill on my soda. Ute drinks were gone before the cooking even started and then the dinner lasted over an hour, so it was a long time to go with no drink. After we were seated at the second table, and gave our orders it took about 45 mins before the "chef" appeared to do the cooking. After all that waiting the food was bland and flavorless, the hibachi chef was boring and didn't even attempt to interact with the table. The chicken I ordered was raw in the middle, and as as a whole the dinner was over priced. I used the bathroom at one point to escape the elbow to elbow accommodations and the facility was disgusting with trash all over the floor. I will not go back here and recommend anyone else try one of the many other Japanese restaurants in town because this one isn't worth your time or your money and won't satisfy your appetite. read more

I am fan of Osaka. The restaurant is always clean and the host and wait staff are really polite. Jing the server is my favorite. I request her all the time. She is attentive and friendly. Most importantly she knows what my son wants as soon as we are seated in her section. On Monday's and Wednesday's they have half of sushi. The sushi is really good as well as the hibachi. The signature cocktails are amazing. I am definitely a fan and I would recommend it to anyone. I am there at lest 5 times a month. read more

Usually frequent this place on a Monday or Wednesday since the sushi is half off and really good. We went in tonight and asked for a table for two. They told us it would be a wait of 5-10 minutes. For half off night I feel like that wasn't too bad. There was a group of 5 that came in behind us and they were getting sushi like us but were seated almost immediately at the hibachi table since it was going to be the best to accommodate their group. No big deal. I totally understand that. After that a guy came in and asked for a table for two and was given a time (not sure how long, wasn't paying attention). After that a guy and his friend came in and asked for a table for two. He was told 10-15 minute wait and said ok. After about a minute he came up and asked the hostess if there was maybe a small table available outside. He didn't need anything big since it was just him and his friend. The hostess replies, sure we just had one open up. Give me just a second and then a minute later takes him to a table. Meanwhile My boyfriend and I had been there for 5-10 minutes and should have been seated first. Needless to say we got up and left. I was extremely upset to the point I lost my appetite. I called and asked for the manager and when I told her what had happened, she apologized for what had happened and said she would talk to the hostesses. I'm not sure what else I expected her to do but I just don't feel like she was very concerned by it. I'm not quite sure I will be frequenting there again. Even if the sushi is half off. read more

Very disappointing. I dined there today and was not happy. At first, you look at the menu and think everything will be so good, but once the food comes out, you'll regret coming here in the first place. Portions were very small for the price I paid. And service was horrendous. They don't take your plates or check up on you until you leave. Felt neglected. Probably never coming back. read more

I went here during opening week, and was very disappointed both in the food (sushi) and the service. I thought they might need some time to work out the kinks. We decided to go back for a second chance later on. On February 9th we went back and tried the Hibachi this time. Upon walking in and signing up (10-15 minute wait which is very good for a Saturday night) there was a waitress who stated that she wanted to shoot herself in the face. We unfortunately wound up with this waitress at our hibachi grill. It took about 20 minutes to receive our drinks and two were forgotten. The chef came out about 20 minutes later, so after 40 minutes with our drinks (which were now empty without another sighting of the waitress) we were at least hoping for good food. The food was average. It was cooked correctly but a bit bland. After the meal, the waitress was contact twice for our bills, even once by her manager. She had incorrectly split the bills between the three separate groups that were seated with us. At the end, the waitress called one of the men at the table a "donkey" (but used the less socially acceptable term). This was in front of his children. I was sorely disappointed to see no action taken from management or apology on her behalf. We will not be back and will highly recommend to all friends and family that they make any other choice when going to dinner. read more

My wife and I dined in a few weeks ago. Before being seated, I mentioned that I have a severe Sea Food allergy to Shrimp. The waitress marked it on the notes for the order. When the chef came out, we also mentioned it to him before he started cooking and he acknowledged that he understood. Typically, the chef will cook the steak first which is a four minute job before cooking any sea food. This has never been an issue before at any restaurant. Before he started cooking, I noticed that the steak and the shrimp were on the same plate and I mentioned that I could not risk eating it, he ignored me or didn't listen and proceeded to cook all of the meat, including the shrimp at once. When I said that I had a sea food allergy, he looked at me like he was put off by the comments and proceeded to take the meat off the grill and was clearly agitated. Then he got on my case for having a sea food allergy.He said, "Next time tell me right away," and pointed his spatula at me. He told him that I did tell him and that he acknowledged it and he said "he forgot." The manager tried to make it right by cooking my portion in the back but I still ended up sick that night. I would highly recommend not going here...go to Fujiama or Kobe instead they listen, have better help, and don't make you feel terrible for having a sea food allergy. read more