In early January, I contacted the Henderson office to schedule an appointment with Dr Wu. Dr Wu has…read morealways been my doctor, yet lately the staff has been trying to push me off on the PA Neil. After waiting 2 long weeks for my TPI appointment, I realized that they had mistakenly set up my appointment with Neil. They only confirmed that when they sent me the reminder notice the day before my appointment. I called and spoke to Lauren at the Henderson office regarding the mistake with my appointment. she tried to resolve it and scheduled my TPI for the following day at the Henderson office with Dr wu. They claimed that Dr Wu refuses to administer my appointment without the first appointment that I had called about in early january. This was pushing off my TPI until the end of the month. After an hour or so, I had Dr Wu's assistant call me to discuss the protocol. I explained again the mistakes that were made. I asked why weren't the tpis being administered by Dr Wu the way he had explained it to me? I also explained that my insurance doesn't require the pre-approval so the reason I have been given previously about why three appointments are necessary for one TPI shot had been a lie. Anyway, I was told that their manager would contact my office. I asked, "If this was the same manager that's over the other locations?" She confirmed that it was. I explained that I've dealt with her before and she is the rudest person I've ever spoken with. I was told that she would call me back anyway. I then received three calls from their office and the person on the phone pretended like they couldn't hear me. Yeah right! This is the only doctor's office that I know that requires three appointments for a TPI. They make you come in for an initial appointment, then the TPI appointment and then a follow-up. I had to follow up with my insurance to see why this office is acting in this manner. I also don't understand why the PA will see me without an initial appointment, however Dr Wu will not! Something is definitely up I would go to any other office other than Innovative pain care. Even if the doctors are good, their administrative staff is absolutely incompetent! I'm now in excruciating pain because of their incompetence

Dr West is such a nice man and takes the time to explain what is going on with your body so it's…read moreunderstandable.

I LOVE DR DAOUD SO SO MUCH!!!!!! He always listens and really cares for me. He makes sure I leave…read morewith a plan and follows up to see how I'm doing. Doesn't make me take a million pills if I don't have to. I'm so comfortable with him and fully trust him in managing my pain with Ankylosing Spondolytis. I don't ever want to see anyone else! Staff is always so pleasant to talk to and they make sure to follow up as needed. People like you give hope to people who need it!

GO ELSEWHERE!!! I showed up 30 minutes early just to be told…read moremy appointment was at their "other" location even though I have the confirmation paperwork. Office staff told me they would call the other office to inform them of (their) problem. When I got there it was obvious no one had communicated anything. I was not seen. I showed them the document with their error and they didn't care. They weren't even kind. SHAME on all of them!!!

I have been going to this pain management. Doctor for about 13 years. I have been through the ups…read moreand downs of all the different staff that has been in and out. I am really close until a lot of the people in the office and they are literally like a second family to me. I look forward to going here and seeing them because I actually miss them over the course of a month. My doctor is Arial Dunson she is feisty at times but so loving and caring and will fight for what her patients need. Danielle is by far one of my favorite medical assistants she's like a best friend of me. Karine and Monica are so sweet and always listen. DEsiree at the front desk is always so helpful and knows what to do when you need help always has a smile. The office manager heather is literally one of the best human beings ever. Lonnie is my mother's doctor he's firm? But understanding and just a giant teddy bear. You've got the man himself, Dr Daniel Fabito i'm beyond knowledgeable and cares about your basic needs.Along with your pain. The office is beyond clean. Always the perfect temperature, very spacious. And because I suffer from migraines, there's always a room in the back with no lights for me. There are some days when they do run behind. But that just gives me more time to go talk and visit You will never find a more patient and understanding office Warning, though, if you do dumb things, they do have consequences. If you follow the rules, you will get the same treatment. I have always had they truly are amazing

Really appreciate Dr. Fabito's care. It only took a month to get my pain management right and no…read moremore pain!

Ignore the poor reviews. Great staff. Great doc. Some of the patients are pretty rough and any very…read moreentitled. The office treated me like their most important thing if the day and the doc prescribed me new meds that addressed my pain within the first day, allowing me to get the first good night's sleep since my back surgery. Thank you staff and doc!

Incompetent staff undermining good medical care…read more I had a very positive first impression with Dr. Sharma himself--he was thorough, clear, and I trusted his plan for my pain management. Unfortunately, his staff have repeatedly failed me and put my health at risk. Calls and voicemails to schedule appointments, get documentation submitted to insurance, or request refills are not returned. I was given misinformation about the prior authorization process (told insurance could not provide billing info due to HIPAA, which was completely false). Multiple incorrect prior authorization submissions left me without medication, leading to withdrawal symptoms and uncontrolled pain. The office manager and staff have been unprofessional, dismissive, and even hostile when I asked for accountability. On one occasion I ended a call in tears, and even my pharmacist was reduced to tears after trying to work with them. Despite me personally resolving issues with my insurance, the office still claimed nothing was fixed. The contrast is heartbreaking: Dr. Sharma is excellent, but his staff are incompetent and unprofessional, and they directly undermine patient care. Until this office invests in better training, communication, and accountability, patients like me will continue to suffer unnecessarily.

HORRIBLE!! The front secretary did a bomb psych profile…read morewithout MY CONSENT! The nurse came in with a Scour on her face to take my blood pressure! Caitlin ordered a back brace that doesn't work because she didn't ask me first! She also came in threw a bunch of her medical jargon on me with explaining anything and then left with a not so pleasant attitude!! The doctor was nice , staff Completely was beyond rude !!

I have been a patient of Doctor Sharma for almost 20 years. He cares for his patients, and he…read morelistens, and he knows we all handle pain differently, and we all handle and tolerate pain meds differently as well. I have a reaction to all opiates and other drugs very badly, and I have a lot of rear illnesses and diseases, but between all my doctor's and my allergy doctor communicating with one another they all found away to help me so I would be able to my all my medication without any reactions or any any of my interfering with each other. Doctor Sharma can come of strong a little, but he truly does care about patients and for the ones that work in the office they hardly ever answer the office phone and when u make appointment take the card they give u because they make mistakes years ago when I started see doctor Sharma his staff was great but now their are younger people their and they are to busy talking to each other or laughing with each other not paying attention to the patients singing in or the their office phone ringing off the hook and they don't or won't answer all so get your receipts because next time u go I they will say you owe from 6 months ago or you didn't pay at your last appointment. But like I said, they are young, but as Doctor Sharma, he's good, Doctor

I've been a patient here for about 10yrs now, where despite not always being happy with every front…read moredesk employee, nor my 1st Dr. the first few months in, thoughtout these years, every Dr. since then, which have thankfully only been 2 female PA, and Dr. Wilson for only about 4 visits this year, have never kept me waiting in their waiting room no more than 10-15 minutes, and even less time once I'm sitting in their private room. They've always been attentive to my needs over the years, and also I've never had an issue rescheduling an appointment within a few days of canceling one. Once I was annoyed with their lobby TV having TMZ on a couple times I was there. After mentioning it to my PA, they now only have non political stress free HGTV on. I know, this reads like a promotional review lol, it's not. I just hope, because of my kumbaya review here, I've not jinks myself.

I recently saw Dr. Michael Wilson at the St. Rose location. Let me say that my partner and I were…read morevery impressed. Dr. Wilson has a very professional and relaxed manner. He took the time to review my health and RX history, asked related questions, and took ample time to address the questions that my partner and I had. He was very approachable, caring and a good listener. I'm looking forward to working with him. Seeing him today has eased the uncertainty of transitioning my care from CA. Dr. Wilson explained Nevada pain management guidelines and how he works with his patients. Before seeing him, I was getting the run around between specialist and who can treat what here in Nevada. My care now feels less fragmented. Thank you Dr. Wilson And shout out to the office management. It was easy to get an appointment, office staff very professional and polite, and the office is very clean. There's easy parking right out in front!

Doc is my man !!! My go to !!! Been taking care of me and my family since 2005 !!! Word can't…read moreexplain!! He helped me again with my knee popping and couldn't put any pressure on it !! Back walking and still no surgeries !! Love you Jon !!

Dr Petrick is very knowledgeable and thorough in his evaluations and treatment plan. He listened to…read moreall of my concerns which were plentiful and talked me through each exercise and stretch explaining what he was doing and why. I've since had major relief in my areas of concern and have now sent my Husband to see Dr Petrick. Would highly recommend if you have tried other Drs with no relief and want to finally get back to your life pain free.

The whole team is hardworking and passionate about what they do. Each individual is clearly…read moreknowledgeable and attentive. It's always a pleasure coming here. Plus, I learn and apply the techniques at home.

Fast forward to 2024, now my kids are in college and I'm getting some me time…read more The team here are STILL amazing, with some new faces and a new location. Keilyn is stuck with me now .. we see each other once a week and the pain is SO satisfying! (Weird I know) I Love Ageless and would definitely recommend!

Dr Steve and His Family/Staff are wonderful. I am on disability and before seeing Dr Steve I was…read morebarely functional and could rarely leave my bedroom. His caring treatment has returned Me to society and I am much more functional. I highly recommend You make an appointment to see DR/Steve and Family.

Dr. Steve has put the CARE back into healthcare. His sincere professionalism in managing your pain…read moreis exemplatory compared to previous practices I have experienced over 10 plus years. Do not hesitate to call the office for help between appointments. He will actually return your call personally with professional advice. His office staff, Letty and Mary are friendly and caring in accommodating your needs. This high caliber of CARE actually helps lower your anxiety and strengthen your confidence in HealthCARE. Especially when you have been treated as a leper at other so called professional pain management offices whose main objective is to make money and minimize risk and have no problem letting you know. Please do not think twice in choosing this practice for your CARE. Your pain level will decrease because you know they CARE.