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    Optimal Therapy

    4.5 (22 reviews)
    Closed 7:00 am - 4:30 pm
    Updated 3 months ago

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    Ask the Community - Optimal Therapy

    Review Highlights - Optimal Therapy

    I saw Mike at the Horizon Ridge location and can't say enough good things about him and his staff!

    Mentioned in 8 reviews

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    Holman Chan, M.D - One of the exam rooms

    Holman Chan, M.D

    3.1(14 reviews)
    0.5 mi

    I'm still recovering from my October foot operation. My physical therapy is slow, in part because…read morethe staff in Dr Chan's office refused to communicate with my PT provider. They are slow to respond and you can only talk to them via voicemail or text. One staff person implied that I was drug seeking because I asked for pain medication for the very valid pain in my foot. They don't describe their pain management process and shame you for asking questions about your care. For perspective, we're talking about very low doses of hydrocodone, not large doses or anything off schedule.

    LEFT HIP FRACTURE according to Dr. Holman Chan: My 12/1/23 appointment with Dr. Chan, which I…read moreremember like it was yesterday, was RUSHED even though I was 1.5 hours early. Someone even filled out a lot of the paperwork for me. At first, Dr. Chan said I could go back to being a School Crossing Guard the next day with a fractured hip. Really? His idea of a treatment plan was whatever I wanted. Instead of answering my questions directly, Dr. Chan would reply "What do you think?" or "It's up to you." When I asked about physical therapy to get me back to work ASAP, Dr. Chan pulled out 'A+ Home Health Systems' brochure with the sweet old lady on the cover even though my studio apartment has no physical therapy equipment. Dr. Chan said he uses them for all his patients requiring physical therapy. Follow-up appointment would've been with his assistant. Fortunately, I got a second opinion elsewhere, and found out that Dr. Chan had MISDIAGNOSED ME! TROCHANTERIC BURSITIS LEFT HIP WAS THE CORRECT DIAGNOSIS rather than a fracture, and I got successfully treated elsewhere.

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    Bradley S. Baker, M.D

    Bradley S. Baker, M.D

    2.6(5 reviews)
    0.5 mi

    I had an appointment with Dr. Baker on June 23 at 3:40 p.m. Prior to my visit, I completed all…read morepaperwork online, including uploading my driver's license, insurance card. I also received confirmation that all paperwork had been completed, along with appointment reminders confirming my 3:40 p.m. appointment time. When I scheduled the appointment, I was told to arrive 30 minutes early, which I assumed was to allow time for paperwork. Since everything had already been completed and approved in advance, I believed arriving 15 minutes early was sufficient. When I arrived, I was told I would not be seen because I had not arrived 30 minutes before my appointment. After some discussion, I was able to see Heather, the PA, who was excellent. My concern is not with the care I received, but with the communication of the office policy. If arriving 30 minutes early is required regardless of whether paperwork has been completed, that should be clearly communicated to patients in appointment reminders and confirmations. Thank you for your consideration.

    First of all, I really like and trust Dr Baker. He did a meniscus repair on me a few years ago and…read moreat 71 I am back to being athletically inclined. I am giving one star because of the treatment I received today. I made an appointment a couple of weeks ago because of severe pain in my shoulder. I have been getting injections regularly when the pain flairs up. I was told when I asked for an appointment that they would have to take xrays because it has been a year since the last xrays. I showed up 12 minutes early for my appointment and was told I should have been there 30 minutes early to fill out the "annual" paperwork. So, they refused to see me despite me telling them I was in serious pain, and rescheduled me for two weeks from now. So much for compassionate care!!!!! You are in pain? Well tough it out and show up 30 minutes early for your appointment if you want to see the Dr. See you in two weeks. PS I was never told on the phone when I made the appointment to show up thirty minutes early, nor was I informed in the email and texts they sent to me.

    Optimal Therapy - physicaltherapy - Updated August 2026

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