I've read most of the reviews and it seems it's a split. My experience with ortho Carolina has always been a great one. I've seen Dr. Garcia and PA Kristina wheeler and they both have been very professional and caring. Dr. Garcia has preformed 3 surgeries on me so far. My questions has always been answered, concerns addressed, medical forms filled out for work. I've seen both at different locations and always been seen on time even if it's a last minute appointment. Staff is always polite at the front desk. read more

Zero Stars. This place is garbage... 1. Dont bother calling for you cannot get through on any day of the week 2 Doctors Rush you and no real specialized care. Robert Keller, MD 3. Weeks later and still not have heard back for a specialist appointment. 4. They are incapable of making appointments.. Save you're time and find another place!! read more

The white women that work here are unbelievably petty and weird. One saw me for intake and the other for an X-ray, and they were cattily gossiping about me in the hallway before seeing the doctor, meanwhile I'm in the room and can clearly hear every word. Nobody wants to visit a doctors office and it feels like middle school. They're very strange and have big mean girl energy for no reason. The doctor was fine but this was a sour experience because of them. read more

This review is for Ortho Carolina Urgent Care on Raldolph Rd, Charlotte. My grandson while visiting Charlotte and late in the day he injured his toe. He went to Ortho Carolina and was triaged right away. They sent him directly to Novant Presbyterian Orthopedic Hospital. Within a very brief time, they had him in a room with an IV and antibiotics due to an open bone bone dislocation. My grandson had emergency surgery the next morning. He has two pins now in this toe. The surgeon said his recovery should be much better since he got the care quickly after the injury. Thanks to Dawn, the doctor and staff for sending him where he needed to be to get the care required. read more

I had an ankle surgery done on 10/3 with Dr. Macknet. I have been having complications since. I had my initial follow up 2 weeks after surgery and I thought I was doing well. I was off my pain medication just taking Advil and all was good. I was put back into a boot and started PT. Well, then, the problem started first Dr Macknet immediately stopped seeing me and pushed me to his PA) who can't bother to return the message in my chart, then started the excruciating pain of what feels like electric shocks going through my foot. I cannot explain the amount of pain I am and it takes my breath away and makes me vomit. It is so bad. Sorry to be so graphic. I went back to see Dr. Macknet and he said well the pain is normal. Keep icing it compress it elevate it and try aromatherapy. I have no history of substance abuse I have not taken narcotics until this surgery. You can look at my history. I know they can. that was the answer I was given. I have no faith in them and I'm absolutely disgusted and their continuity of care. I would never recommend anybody to go here because I'd rather see you suffer and let you be tortured in pain than actually take care of you. If you get a referral to this practice run, find somebody else go back to Columbia, South Carolina and go see Dr. Guy. He is an amazing orthopedic surgeon. He takes care of his patience and he manages their pain. I should've done that from the start. read more

I can't say enough about OrthoCarolina. The experience was perfect from beginning to end. Dr. Canaan Prater performed my total hip replacement. I had the best care from my first encounter with him and his staff to walking out the door after surgery. Should you need hip or knee replacement please consider Dr Prater, you won't regret it. read more

I just had a hip replacement for the first time and was very nervous about it. This "dream team" of Nurses, CNAs, Drs. and everyone I encountered at this clinic was awesome!!! Whomever I met, they reassured me that everything will be fine, that I was in good hands and the surgery will be over before I know it. Well, they we're not kidding! I just want to send out a HUGE shout out of appreciation and Thank you for your kindness, empathy, care and compassion y'all showed me!! I would highly recommend this place and my wonderful surgeon, Dr Brian Curtain and his team!! read more

What a sad experience. After waiting an hour for my physician and never seeing him, I asked for a refund of my copay and left. No apologies, explanations, nothing. No wonder their overall rating is so bad. Go someplace else. read more

Ortho hand on Randolph rd the front desk staff is extremely unprofessional and very rude. They lie about availability so they can leave at a certain time. They also tell patients they do not except walk ins when the schedulers say they do. wouldn't recommend especially if you're not of a certain race. read more

Ortho Carolina Orthopedic treats black patients differently than white patients ,go elsewhere if your black or please don't use Dr. Stanley, 2 weeks after a major procedure I ask for a refill for Oxy 5 , He gonna refer me to pain management My fellow Veteran Same surgery Same week got so many Oxy 10 HE IS SHARING WITH ME, My rotor cuff was torn off the bone He had a tear and I no history of abuse, Or maybe He caught me looking at his Nurses pretty butt , She shouldn't be such revealing SCRUBS, DAM DAM DAM I'm not surprise, that's nation wide , read more

Saw Dr Dobler a couple weeks ago after a shoulder dislocation. Just got the bill for over $200 after barely having a conversation, didn't even touch my shoulder. Gave little information. I had to buy a sling in office and wasn't even showed how to properly wear it. He jumped right to an MRI and surgery without even further examination or PT first. Awful experience. Do your research for local PT spots before you jump here. The front end check in staff is lovely but the doctors are trash. That's all read more

I took my wife for an appointment because her shoulder was hurting. The doctor did not know what was wrong so he ordered an "urgent MRI". They gave us a number to call so we had to schedule it ourselves. We called at 3 pm and was on hold or in queue until they shut the phones at 6:40 pm. We called the next morning at 7:30. We were on hold for another hour and a half before they answered the phone read more

One person of the staff that schedules appointments for PT was super rude, unpolite, and non-empathic with me. I was extremely disappointed in the way she handled my case because it made me feel bad, disrespected and guilty for arriving late for a rescheduled appointment. Instead of trying to understand what caused my delay, the person started judging me without even giving me the opportunity to talk. Then the male physiotherapist that attended me on this same appointment told me I should buy a watch, which is extremely disrespectful to say to a customer. The only credit I can give to this place is to the physiotherapist Hannah Moore who has always been super kind, respectful and professional with me. read more

I recently fractured my distal radius and wrist. My first cast was done incorrectly and I could slide it off of my hand with no trouble. I went to get my second cast, and once again there was no support in my wrist. This one was done by someone who has been doing cast for 20 years I was in immense pain and called them back so I could come in a third time to get it done properly. The PA that did my first cast took this one off and didn't even say a word to me about it. The doctor I saw downplayed my pain and almost seemed agitated that I was there again so I asked for a splint. the comment was made that they do casts all day every day. I told her I understood this, but they did mine wrong twice. Once I got the splint, my wrist was supported and all my pain went down drastically. It would've been nice to have a compassionate team there to acknowledge, what I've been going through but I did not receive that. I then let the doctor (Dr Wheeler) know that the splint is now fully supporting my wrist and the excruciating pain has gone away. I noted to make sure my bill does not reflect extra charges for these visits. Her only response to me was that she will let billing know. Zero compassion, zero questions regarding how I was feeling now, zero compassion about the frustration of having to come back a third time and pain I had to go through. It takes an intelligent and empathetic doctor to own up to their teams mess ups, including their own. That was not the case in this situation. Just because you think you're going to the "professionals" does not necessarily mean that is the case. Don't let the big corporate name fool you and always listen to your body. You know best! read more

Swollen foot post op Called local office cause toes and ankle are purple Was told go to spine center urgent care There they refused to see me stating was inappropriate as I'm a post op patient So after over an hour back in traffic from there to sc,I had go to an e.r. facility And they suspect a clot Not very professional !!!! read more

Foot surgery with bad results 10 months;can't wear a shoe. Worse than before surgery. After calling dr. ellington and writing requesting some advice. no response from the doctor. Orthocarolina in opinion has no decency. read more

On December 28, 2021 my 14 yr son went in for scoliosis surgery and came out with a incomplete spinal cord injury. He was paralyzed from waist down from Dr. Polaski and Dr. Brighton putting a screw to far in his Spinal cord causing the injury. Do your homework and Becare who does your surgery we have a long, long road to any recovery. A 5 hour surgery turned into 11 hours and then into 56 day at 3 hospitals, $100,000+ medical bills, lawyers, fast foward 1.5 year of we are still doing therapy every week. My son will never be back to his normal life because of a "accident" that happened during a surgery. read more

Dr A. Fletcher was extremely unprofessional from the first visit throughout her lack of bedside manner in preop for two surgeries. She rolled her eyes and acted like I was a disruption to her day. She left a stitch in and ignored call when I stated I was not feeling well they all dropped the ball and it was an infection. I learned a lot from this experience and not only would I never recommend OrthoCarolina, I would never recommend Dr. Fletcher. When I went to admin and made my concerns know more than a handful of times I was dismissed. Terrible. Shame on all of them to be in this field and treat patience like this. read more

please make sure they accept your insurance before your appointment . you need to call your insurance provider and check if they are in network even when they accept Medicare. they will not do it for you ! you are left with the bill. read more

In the last 8 mos. Ortho Carolina first gave me a dr that did not care. Had to go back to have second surgery second Dr , Jones great guy fixed everything Great bed side manor OMG called me at home to make sure I had everything i needed. Talked to my husband about foot and care in a way he could understand. His PA Taylor Anderson fantastic will help any way he can is spot on honest will work with you . Could not ask for more from Dr Jones and Taylor Anderson. If you need surgery on your foot RUN to DR. Jones and his staff they have heart and grit to make sure things are done . Thank you read more

I've waited almost two wks for the Ofc Administrator to call me back in regards to my complaint via phone( on speaker) about Dr Daubert 's treatment and remarks to me during a visit; ehich my daughter was also a witness to because she was with me. The person; Ashley seemed sincere about my concerns but her lack of honesty in regards to a follow-up phone called has proven otherwise. I know what EXCELLENT Dr care is and this by far is one if the worse experiences I've ever had! DESPICABLE! read more

I love the pediatrics doctor Dr Casey. she is wonderful and her nurse is so funny. I have been bringing my son to these doctors for 13 years. They have perfomed many surgeries on him and have always done a great job. They have him in the greatest interest for his continued health. they are on the 3rd floor of the Randolph rd office. check in has always been quick. receptionist always pleasant and speaking in a low tone as she verifies address and phone number. which is nice since I dont like it when everyone in the waiting room can hear where i live and how to find out if I am home or not! x-ray techs were very nice, although one guy would not heed my instructions that if he wanted my son not to move during the x-ray he needed to be a whole lot FASTER, I understand he was instructing the other person on how to get this type of x-ray but MY son is not the person to learn on since my son does not understand don't move! my only real gripe would be parking! out front there is a horse shoe drop off area and on the exit side is about 4 parking spaces, i think they should be for oversized handicap! the parking garage is a LOW clearance garage. and my vehicle is 7 foot 11 inches! so i had to drive around for about 10 minutes until a small compact car left the front handicap parking spaces UPDATE: if you have a tall vehicle like mine. the first floor handicap is high enough. you can even enter more easily nearest the orthopedic hospital and exit in front of the orthocarolina building. there is even a covered walk way from the garage to the medical building. there is not a great deal of handicap parking in this small section, but maybe you will get lucky read more

OrthoCarolina - they fixed my son's deformity perfrectly! - Orthopedists Near Me - Charlotte, North Carolina

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More compassion and actually asking the patient about their concerns rather than minimizing them. Support staff was great, however the providers could use a little bit of work with bedside manner. read more

Just an incredibly bad experience overall, it was clear that they did not care about my health at all, it was all about them ..never goign back read more

Front desk person is extremely rude and have no customer service skills or patient care experience , heard her talking to a patient about their bill really loud that is private information the entire waiting room did not need to hear. Matters like this is a reflection on OrthoCarolina and its doctors and these front desk personal is the first personnel patients see so they should have client etiquette. I am quite disappointed in this particular location. read more

Dr. Brian Loeffler / K. Reardon-P.A / Kailey Bedford-Therapist. I had surgery on 2/3/23 to repair a torn ligament in my thumb from a car accident a few months prior. Dr. Loeffler used a tendeon from the bottom of my wrist. He did an exceptional job, and I'm very pleased. I spent several weeks with Kailey doing my pt, and she did an absolutely incredible job with me. The only negative is after my surgery I did not see the surgeon anymore. They put you with his P.A. / Reardon. Do not get me wrong, he too is an incredible physician, but it would be nice to see the surgeon at least the first visit after surgery. I understand why this is done, just don't necessarily agree with it. This is a great organization, and overall; I am very pleased. My hats off to this team. read more

Dr Garcia was awesome and he has great bedside manner! The office was very busy but the front desk lady was super nice and helpful as well!

My son went in for a broken ankle and they took great care of him. The staff was friendly and professional.

My boyfriend got a spider bite on the back of his leg. We waited one day to go to a doctor because we thought it was minor. They looked at it and prescribed antibiotics and nothing else. (He told them he was in a lot of pain). 3 days later, the bite is worse, 5x as big, and he is limping. We called the dr and he said "oh just keep taking your medicine it'll help the inflammation." He expresses his concerns on how much larger it had spread and how swollen it was and how bad he was in pain. The doctor said he needed to wait a couple days before he could do anything else. Not admitting the fact that he hasn't cared for a patient properly!!! Wouldn't listen to him when he was expressing his concerns.. do not recommend this place read more

So with doctors wonderful but if you are veteran with a community Care referral BEWARE! That department is UNREACHABLE and if you call billing they clearly have NOT been trained at all. I had to reach out to the CEO. read more

Do not recommend Dr. Ryan Garcia, orthopedic hand surgeon with OrthoCarolina in Charlotte. I have been seeking a new orthopedic surgeon to address an ongoing issue I have with a finger. Yesterday, I had a 8:30 am appointment. His medical assistant told me that he was in surgery (?!) so my appointment would be delayed. Not knowing whether this delay would be minutes or hours, I decided to reschedule. I then asked the medical assistant to ensure that the doctor reviewed my medical case history for my finger which was on file with OrthoCarolina. Later yesterday afternoon, the medical assistant called to tell me that Dr. Garcia would not review my case history prior to my appointment. I said, "What?! So you mean to say that the doctor will not review my finger's case history to ensure he is fully knowledgeable of the previous surgery and other failed treatments?" She responded, "No." Needless to say, I was stunned. The conversation went on a lit bit longer to ensure I understood this correctly. Yes, the doctor had no interest or the time to review perhaps 10-12 pages of text to learn of my medical history so that my appointment would be most productive for the both of us. The lack of professionalism of this doctor is hard to believe. I have never ever experienced a doctor before not wanting to get to know the patient and previous treatments. It is obvious to me that he is not interested in providing quality healthcare for his patients. I believe his medical assistant was surprised as I revealed to her his true lack of professionalism. I felt bad for her that she worked for such a unprofessional doctor. So, I submit a MOST STRONGLY NO RECOMMENDATION for Dr. Ryan Garcia. Additionally, I am not impressed at all with the OrthoCarolina Hand Center in Charlotte, so I cannot recommend them either. read more

I am very disappointed in the service i got from the front desk staff at Ballantyne Village location. I made a consult appt, arrived on time, gave my info and insurance card to the front desk. Never did she say they didn't take my insurance at THAT OFFICE. But indeed would accept it at the ROCK HILL office. The next day i got a call to pay the $500 bill for the consult and 2 xrays. I paid half upon that call then wrote to them explaining that they made the appt at that location and they took my insurance card and never said they don't accept it there. I was willing to split the bill with them as a matter of principle. I received no reply just more bills. I did see a different doctor in a completely different practice after this and was told immediately what my copay was and what my balance would be after the surgery with my deductible. Today i unwillingly paid the balance. Needless to say, ill never use this office for anything. read more

Outstanding facility with talented physicians and exceptional clinical and administrative staff. When I read these negative reviews, it makes me angry because I see people who have "self-diagnosed" and have pre-determined their own treatment. Then they get angry when the provider (the one with the education and experience) suggests a treatment other than what the patient thinks they should receive. This is an outstanding group of amazing, dedicated providers and staff. Highly, highly recommended by this RN. read more

This review is for the MRI location 2001 Randolph Rd. The first thing you notice is the office is dirty (filthy) - walls and floors are fine, but the furniture is gross. Sit on the very edge and don't touch anything dirty. Then you get to talk with the employees. Those I dealt with, leave me scared about the results of this visit. Both from a billing and med-tech perspective. It started with the receptionist - who was nice, but deeply involved with non-business conversation (gossip), not interested in updating new insurance info (early January visit). I have no faith this will be coded correctly for my insurance. From there we moved to the back. I'm here for my son's visit, he's 16. I was told an adult needed to accompany him (when the MRI was first scheduled). But now they seem bothered I'm here to accompany him. This was my first experience with the OrthoCarolina MRI location, it was a sharp and negative contrast to my experiences at their other offices. Just another reason to not want an MRI! read more

I normally do not write reviews but decided to share my experience about orthocarolina of charlotte. I went to them in March of 2020 for back surgery. My initial visit was good and was rescheduled to talk to the surgeon about scheduling surgery and reviewing my MRI. Well.. when I went to my appointment I was told by Dr. Kwon that he was not the right person to talk to and that I would need to reschedule with Dr. Laxter. I left that appointment and was back 2 days later to speak to the CORRECT Dr. Unfortunately, they still billed me for their scheduling MISTAKE. I talked to their billing department and also went to the BBB. They were still unwilling to admit fault. Be cautious when scheduling with this group. As a healthcare working myself (RN) I was extremely disappointed to have to pay for someone else's mistake. The surgeon was great but they seem more interested in making money than anything else read more

I have been here twice with my daughter. Awesome and courteous staff and always punctual for the appointment by the doctor.

I've had both my shoulders done by Dr. Majors, as has my husband. He is an AMAZING surgeon and diagnostician. Many people say that surgeons like to cut, but the fact is, Dr. Majors is great about alternatives to surgery and with my elbow he was able to help me avoid surgery through cortisone and PT. SO thankful for that! Crystal at the front desk ALWAYS has a smile on her face, is so tremendously helpful and such a genuinely nice person! She is there before the crack of dawn and extremely efficient and on top of things! Sue and James, who support Dr. Majors directly, are fabulous! They are wonderful about making sure we have what we need before leaving an appointment, are very helpful in any calls we make post-operatively and while I know they have many patients to care for, I always feel as if my husband and I are the only people in the world at the time we are with them. We never see Dr. Majors because we are feeling good--it's a pain/injury situation, so I am doubly appreciative of how fabulous the entire practice is and how customer service oriented they are in their patient care. Kudos to the OrthoCarolina team--doing it right day after day and setting the bar for exceptional care! read more

Very bad experience so far. Terrible follow up and administrative incompentece. Very disappointed and cannot recommend at all.

I have seen 2 doctors now in the OrthoCarolina group and both were terrible. Dr Piasecki and Dr Dupuy were the offending physicians. Dr Piasecki did not pay any attention to my complaints and on two occasions wrote notes to my job and long term disability that contained information that was incorrect about my case. Dr Dupuy was worse. I am having back/neck/arm pain and numbness. Dr Dupuy stated (I am quoting exactly) "I don't care if both of your arms and hand go dead asleep, you sit there and work." He had no regard for any pain I was in nor did he care about doing anything about it. He stated he felt I had to work no matter how much pain I was in. He also put personal confidential information into my medical record and incorrectly reported medical information - stating I was not in pain when it was a level 7. read more

Update to my original review. I was able to see both the female PA and Dr. Darden a second time, after my MRI testing was completed. I was very impressed with both of them at my follow-up visits, as they explained the scan results well and recommended an additional test be performed to further identify the source of my pain and numbness. The PA told me it would take 4-5 days before the office would contact me to schedule the additional procedure, but she assured me it would be soon. When I did not hear back 5 days after the PA sent over the request for my follow-up procedure, I contacted the office to try to speak to the scheduler (I was told a specific lady was in charge of all tests and procedure scheduling). The office staff would not allow me to speak with this elusive scheduler directly but I was assured the test had been "ordered" and someone would be in touch within 24 hours to get a nerve study scheduled. 48 hours later, then 72 hours later, I called back a third AND FOURTH time, only to be assured again and again, that they flagged my account and "The Elusive Scheduler," who must not be named and whose phone number is unknown, would be in touch within one business day. I never received a call. Frustrated, I contacted a different practice here in Charlotte, set up a new patient appt with an orthopedic specialist, received a full evaluation, and had the exact same nerve test completed within 10 business days...all while The Elusive Scheduler was MIA. I started PT for my newly-diagnosed problem at the other practice while still waiting for OrthoCarolina to call to schedule my procedure! This past week - over six weeks after my test was reportedly ordered - I finally received a call from "The Scheduler" to set up my test!!! I explained what had occurred and received a brief apology, but no one has bothered to follow up with me since. I suspect the PA and Doctor have no idea what occurred or why I haven't returned... If I were solely rating the PA and Dr. Darden, I would give them four stars, as they seem to be excellent providers. Unfortunately, the lack of organization, unprofessional office and scheduling staff, and overall poor communication at OrthoCarolina forced me to seek care elsewhere, and for that I am leaving two generous stars. read more