had a wonderful experience David was very knowledgeable and explain everything in terms of different types of mattress warranties very happy with the service read more

My girlfriend and I came in looking for a new mattress since we are moving into a new apartment soon and noticed the great reviews for this location so we decided to check it out. Upon entry we were greeted by David who was incredibly friendly and knowledgeable about all his products and was more than happy to work within our budget. After showing us around and testing out the different beds we found the perfect mattress for us! We were very happy with the service and quality and cannot recommend this place enough! read more

Came into Ortho Mattress near Grossmont Center expecting to buy a mattress but was totally turned off by Bruce and his sarcastically condescending attitude. As you might expect, there was no one in the store when we went in, yet he still seemed apathetic about helping us find a bed. When we asked about different options, he responded with short, dismissive answers, as if we were wasting his time. Instead of guiding us through the selection, he made snide remarks that made the whole experience uncomfortable. We were genuinely looking to make a purchase, but after a few minutes of dealing with Bruce's attitude, we decided to take our business elsewhere. A mattress is a big investment, and customer service matters. Luckily, Mattress Firm is right next door, where we had a completely different experience. The staff there was friendly, knowledgeable, and eager to help us find the right fit. We ended up purchasing a Beautyrest Black Series, and we couldn't be happier with both the mattress and the service. If you're looking for a new bed and want an stress-free shopping experience, skip Ortho Mattress and head straight to Mattress Firm. read more

It was our first time looking for mattresses and our first time moving in together so we wanted it to be perfect. We were greeted wonderfully by Mark and had spent over an hour reviewing everything from boxes, pillows, and the various types of mattresses. He had been so patient with us and provided us with everything we needed. We originally bought our mattress from here but later after buying our frame from another company, had came back to purchase the box we needed. Mark was very sweet, patient, honest, and very friendly. Would highly recommend coming here to get good deals and a great experience. read more

Mark was awesome in assisting us with a new mattress. He made the whole process simple and painless. we're set for the next 10 or more years! thank you! read more

Mark McFarland was very helpful with our mattress purchase. Not pushy, providing just the info we needed. We would recommend you go see him before buying any mattress. read more

Good selection of mattresses and great customer service from Mark!!! I loved that we were the only customers at the time and felt zero pressure as well. I was back and forth between two sets of what I wanted and Mark was super patience with me and my 3 year old son!! Thanks for the tips great pricing with the excellent warranty!!! read more

Mark is very helpful and walks you through the process. They make sure you get what you need and give good advice. They have a good selection to find what you need. In addition his staff is also great and will answer any questions. Everyone makes sure you are confident in your decision. read more

We found this place on Yelp while looking for something to put in our guest room. Mark had been pretty highly recommended. He certainly did not disappoint! He was very informative and helpful throughout the whole process. It was a pleasure working with him and would definitely do business again! They have a great selection for whatever your price range is. Would for sure recommend visiting read more

Ortho Mattress - Mattresses Near Me - La Mesa, California

Mark is an outstanding sale person. He helped me out to select a mattress that suited my need. He put his time finding me a firm mattress that I needed. I highly recommend Ortho Mattress in La Mesa to anyone want to buy a high quality mattress. read more

After a few weeks comparing prices and quality, My husband and I went with Ortho Mattress. Mark Mcfarland helped us choose the best mattress for our specific needs, my husband sufferers from back pain and finding a good and affordable mattress was a challenge. Mark let us try several styles and confort levels, he is very knowledgeable and friendly. I will definitely recommend Ortho Mattress to my friends and family. Thanks Mark for the outstanding customer service. Richard and Cristina read more

Excellent knowledgeable sales guy Mark I think. He was friendly and helpful however not pushy which was nice. I got the wooden base with my mattress and it is a very nice piece of furniture, not cheap like Ikea. Overall I was very happy with my experience and would recommend Ortho to anyone. read more

We came to get a custom mattress for our 1966 trailer. Mark was great in assisting us with making the best choice and price for us. I highly recommend this place and ask for Mark!! read more

Ortho Mattress - Me and Mark - Mattresses Near Me - La Mesa, California

Manager Mark was very helpful. I'm a repeat customer. Brian M. La Mesa read more

Great service, Great selection with value. Delt with Mark McFarland. He is very knowledgeable with no pressure at all. Answered all questions. Felt we got the mattress that is jst right for us. Happy buyer! read more

Mark was great and patiently waited for my 76 year old mom to make her mind. Process was great.

received great service and Mark was professional and pleasant to work with! Would recommend shopping here for your next mattress!!

We bought a new mattress here a couple of weeks ago. Choosing a new mattress can be a difficult decision, but thanks to Mark, he made it easier. Appreciate his knowledge and no high pressure sales. We are very happy with our new mattress. read more

Great experience Thanks Mark for your knowledgeable experience, and patience, assisting with the perfect mattress for our mother read more

Absolute GREAT customer service! Prior to deciding on purchasing my mattress at this store I had done EXTENSIVE research, called many places and some where ok, some didn't seem to give enough information on what I was looking for, but by my thirteenth call I was lucky enough to find Mark. From the very beginning he was so courtious, knowledgeable and inviting! He answered every question I had so I told him I would head out there right away. When I arrived he guided me to what I could get but when he realized I had champagne taste with a beer budget he made lots of phone calls and was able to find a GREAT bed that fit my budget but was worth much more! I'm incredibly happy with my new bed and will be back soon to purchase beds for the rest of my family. read more

Ortho Mattress - Mattresses Near Me - La Mesa, California

Mark at this Ortho Mattress location was super friendly and very knowledgeable. He worked with us to select a mattress based on our needs and was very patient with our questions. I would definitely recommend him to anyone that is looking to find a great mattress. Kudos to Mark! read more

I was in dire need of a new mattress. Mark was very helpful and answered all my questions. I love supporting a family owned business. I would highly recommend Ortho Mattress. read more

Mark McFarland, the store manager was extremely knowledgeable and delivered superb customer service. This was the only store open that had bed frames in stock. Thanks for a great customer experience. read more

Mark McFarland was very nice as he educated my husband and I on purchasing the best mattress for us. He was very friendly and respectful our needs. His honesty really was apparent. Thanks Mark, awesome job! read more

We wasted our Saturday jumping from every furniture and mattress store in El cajon and Santee. Sunday morning we headed back out and walked into Ortho Mattress just as they opened. We were helped by Mark who was very helpful and easy to deal with. He showed us selections based on our needs and found us something that was just perfect for my daughter in no time flat. In less than 30 minutes we had purchased our choice and coordinated delivery and disposal of our old mattress. When they delivered on the next day, they gave us a window, showed up as scheduled and had everything done in 10 minutes. After what started as a horrible task, we were happy to have found Mark and Ortho Mattress. I would highly recommend visiting them first when in need of a new bed. read more

Mark was very friendly, he was helping a customer when we walked in but took the time out to say hello and offer us water plus showed us where the restroom was. He stayed late to help us with our purchase almost an hour after closing, very friendly and helpful. read more

Mark helped us to buy a new mattress. He walked us through different brands and firmness. Especially with my back issues, and Delivery is free, plus removal of our old mattress. Thank you for your help and your kindness, Mark! read more

Highly recommend Ortho Mattress in La Mesa. Great prices, many mattresses to choose from with surprisingly good quality at affordable prices. Bruce was very friendly with no pressure-selling. Would recommend this mattress store over Mattress Firm and Jerome's. read more

Salesman Mark was very helpful, directed us to what we needed and got us checked out in a timely fashion. Highly recommend Ortho Mattress, this isn't our first purchase at this location and won't be our last. read more

All promises made at the time of sale were not kept. We ended up paying more for the lower end model. They lost our business forever.

What an amazing experience! I walked in to the friendliest sales representative named Bruce. He was so informative and helped me find a mattress within my budget. He wasn't pushy at all and even offered to look for a floor model to help fit my budget! I would recommend this place to anyone looking for a new mattress! Thank you Ortho and Bruce! read more

The store is pretty big with a good selection of mattresses. Great customer service! Nicole seems to really know her stuff. She helped the Hubby and I get the bed that best fit us. read more

Ortho Mattress - Mattresses Near Me - La Mesa, California

We recently purchased a mattress from the manager, Mark McFarland, and he made the process so simple and easy. He was helpful without being annoying and we didn't feel any pressure as we compared many mattresses. Mark was patient and very thorough in answering our questions. He made the experience enjoyable and put our minds at ease with an overview of their return policy and other important items. Buying a mattress can be less than exciting, but Mark made it pleasant and I would recommend you stopping in to see him when you're in the market for a new mattress. By the way, we love our mattress and we're sleeping so much better these days! read more

We needed a matress for Grandma and her last mattress purchased from ortho as well which is still interested shape. So we headed over to check out their sales for the holiday weekend. We were greeted by Mark the manager who held open the door for G'ma (a dying gesture if you ask me) who uses a walker and is not as fast as some folks appreciate. We were treated very well and our experience, as it did this time was genuinely enjoyable as well as quick which is always appreciated will indeedbring us back for all of our mattress needs. This friendly and knowledgeable staff know their stuff and create an atmosphere of professionalism and courtesy without being pushy trying to upsell and get more money out of you. Thank you Mark, we will continue to send our family and friends your way. Best regards, Grandma's little helper! read more

Great, easy experience here! Mark was very attentive and helpful. He made it super simple and comfortable to pick out our mattress and get checked out quickly. Very friendly and relaxed personality, we enjoyed talking with him while we finished up our sale. Best of all, no pushy sales stuff! Thanks Mark!! read more

I am writing this review on behalf of my mother. She had been waking up in pain and decided it may be time for a new bed. (Pretty sure hers was close to 3 decades old)! So we spent Saturday afternoon comparison shopping new beds. When we went to Ortho Matress, we were greeted by Mark M. Mark was kind, friendly, and honest. He did not only show us the most expensive merchandise. He listened to what mom wanted and showed us beds that met the description of what she asked. He showed us several options. The thing that I most appreciated was that he wasn't pushy. If you are in the market for a new bed, go visit Mark. It is worth the trip. read more

Great customer service, and so very patient! My daughter and I had been looking for a couple of days, and were passing by Ortho Mattress as we were leaving another place which had certain prices advertised, but none of them were available...I could say more about THAT, but that's another review. Stopped my Ortho Mattress, Mark immediately got up from the desk, walked out and began to ask questions and make suggestions. My budget was limited, but I really NEEDED a good mattress. Through it all, Mark got me exactly what I needed and it fit my budget. I'd recommend this store AND Mark! If you're in the market and tired of shopping, visit them, and ask for Mark!! Thank you Mark for taking the time and putting forth the real effort to assist! read more

We just went to Ortho Mattress to get a mattress for our daughter. My wife called ahead to check on their COVID-19 protocols. She was told it would be one on one service, and masks were required. She was asked what she was looking for before we departed to the store. Upon arrival, we were greeted by Mark. After introductions, he immediately took us to look at the options that were discussed on the phone. Our daughter quickly made a decision. We went through the options for care, delivery, and the 100 day sleep guarantee. Mark was friendly, informative, and professional. It was great working with him read more

Mark at ortho was super helpful in picking out the best mattress for me. He showed me several options and was very knowledgeable. I will continue to buy my mattresses from here! read more

Mark was amazing! He was understanding and not pushy at all. He answered all our questions and took his time with us making recommendations. read more