I was not bombarded when I walked in the store. I appreciated that. David was extremely knowledgeable and guided to my assessment so I knew what type of mattress was best for my sleeping style. He asked my budget instead of pushing one in me and I left very satisfied. read more

Told them what I'm looking for and my price range and set me up and had me out in half an hour

The guy who helped us was names Peter. His costumer service was great and was easy to help us choose a mattress. 100% recommend this location. read more

Friendly staff and found the right mattress for us! Overall a good experience. We didn't feel pressure into purchasing either which was a plus. read more

Anthony (our sales guy) was awesome! He led us through the process- which normally would sound awful but he made it easy, comfortable and I dare say enjoyable. We learned a lot about mattresses; and ourselves! We ended up picking out 2 (one for us and one for our daughter) to get delivered the following day. (Cal king and twin) That alone was astounding, as we figured with the pandemic everything would be low in stock. Delivery was simple and smooth; and we can't wait to go to bed tonight! Thank you guys for being a great, not pushy, and super chill place to buy our mattresses! read more

I feel very sorry for this company In first step they Lie to me when they sold the product. They said I'm going to receive it between 4 to 5 weeks Which was totally not right every time I am trying to get some estimate of time they don't have Any answer they keep saying we don't know My question is if you don't have the product why are you selling it ??? Specially El Cajon location is very bad This was my third bad experience with them I will never go back. read more

I've had the worst experience in year's with Mattress firm. It's been a month since I've canceled my order because of a change in delivery date 2 times! In 27 days and no refund after paying in full in cash the day of the order I'm going to the Better Business Bureau (BBB) to share this horrible experience. There is no phone number for customer service only sales! So go figure! read more

Not so much for the store but rather the warranty. If you want to file a warranty claim you have to tear the bed apart, take several pictures and then upload them, and THEN they will make a determination as to the claim...OR.....you can PAY someone to come out to your house and take pictures for them to use. This company does NOT take calls and everything has to be done via chat, or email. Horrible service beyond the stores. read more

I have been dreading going with the picky mattress sleeper of a husband of mine ...Jesse listen to what we wanted and what our needs were and got us what we wanted ..15 mins and our new mattress will be delivered Monday ...shout out to Jesse on the great customer service and painless mattress buying HOWARDS BACK IS GONNA BE HAPPY ! read more

The sales people are nice, the place is clean and there is plenty of stock. The main issue seems to be the staff has a high rotation of managers. After purchasing a $1400 bed system the matress became bent and one of the three options, one of which is me doing all the measuring/photo/submitting paperwork for their "investigation" to determine if the matress failed and only after I pay $50 in advance. No-one has an answer why it is my responsibilty to figuare out if their product is worth keeping. Another option is to buy another matress which they are more than happy to allow me to buy. I'm not impressed. I won't be back without a solid agreement to the workmanship of their products. read more

John Hooked me up with the best mattress! Amazing customer service. John went above and beyond to get us the deal we were looking for!

Will was awesome, very helpful, knowledgeable and funny! Highly recommended this place. First and only trip for mattress.

We had the best salesman named Keith. He is 5 star

Mario, is outstanding! I got an amazing pillow from the Grossmont location and it was the very last one. I called other locations to ask if they had any in stock, but they didn't check. When I called Mario, he immediately checked their inventory and held the very last one for me. When I got to the store, he was very helpful, he showed me other comparable pillows, told me about door buster deals they would have the next day and helped me with driving directions. read more

Mattress Firm El Cajon - Furniture Stores Near Me - El Cajon, California

Oscar was very extremely kind and great customer service, he has so much knowledge about the quality of the mattresses and helped me find the one that would suit my sons needs. I have been to many other places and he made sure I had the best service and I left there confident and satisfied that Knowing that I made the right choice. I highly recommend mattress firm!! read more

Fantastic service. Mario was the one who helped us, and I was impressed that he started with moderately priced mattresses and didn't push whatsoever to spend more than we could afford. We found a perfect mattress and adjustable frame for my mom, and it was delivered promptly. I appreciated that their delivery had accurate tracking, so we didn't have to wait around all day. read more

I am so happy that I went to Mattress Firm. I had been looking at beds all over San Diego and decided to stop in at the Fletcher Plaza store. Janet was so helpful and friendly. She sure knows her stuff! Janet really took the time to go over the options and help me choose a bed that's just perfect for me. I wasn't even considering an adjustable base until I tried it. I'm glad I did! My new Serta was delivered yesterday (a big thank you, too, to the delivery guys who were on time, friendly, and fast) and I had a great night's sleep. Looking forward to many, many more nights of excellent sleep on my comfy bed. Thanks again, Janet!!! read more

If you want good service and the best mattress ever plus the best deals ever you need to see Janet here. Thank you so much

Janet was helpful and knowledgeable. She helped us find a mattress for our RV. I HIGHLY recommend this location.

I just bought my first mattress ever! At 36 years of age I have never owned a new mattress, I've always had hand me downs from family. But I decided I was tired of not getting a good nights sleep and waking up with aches and pains. As soon as I walked in the door Wesley asked how he could help me. I told him what I was looking for, and how I sleep, and pointed me in the right direction. He explained the differences between the mattresses, and had me try different ones until I found the one I just fell in love with. I qualified for financing, so as long as I pay off the balance with in 24 months, I will have 0% APR My new mattress was delivered the next day (I didn't need same day delivery as my new bed frame wasn't assembled yet, although it was offered). So for the last two day's I've slept like a baby, I've never been more comfortable. I highly recommend Sleep Train, the staff is friendly and helpful, and actually use the products they sell. read more

Wonderful experience buying a new mattress here last week. I needed to replace a foam mattress I bought online 1 month ago that was causing me horrible neck pain. I came here straight from work and my only requirements were a spring mattress under 1k with a fluffy top. Mario Hernandez did an exceptional job answering all my questions and making me feel comfortable trying out diff mattresses. Everything he told me about the delivery process went exactly as stated. I love my new Beautyrest mattress and the free adjustable base is wonderful! read more

Donna is awesome, friendly, knowledgeable and helpful. She helped us to pick the right king bed and gave us a great discount. I would definitely recommend this sleep train. read more

My wife and I had the pleasure of spending time in The Mattress Firm Fletcher Plaza store. The sales associate Janet utilize greet, meet and excite techniques in providing us a memorable journey during our shopping experience. Very knowledgeable with superb customer service skills we will return for all of our bedding needs. read more

First time in Sleep Train in El Cajon, and was greeted by Sannya! She could tell we did not know where to start(First timers). She was highly intelligent about all types of beds and understood our needs as well. Sannya was knowledge about our price range and helped us with every detail we had problems with sleeping. It was a easy and actually fun to learn what the best mattress was for us. Next was to see what pay plan would work for us. Sannya helped us get the bed we wanted plus!!!! She hooked us up beyond expected. Seriously!!! She has the best customer We have received in a long time. Pure kindness and a great experience overall!! THANK YOU SANNYA! -Michael & Jazmine read more

Janet is your "go to" sales person for a completely satisfactory experience! My sister bought a king set and it was delivered the next day. Don't forget to pick up the Premium Pack protector set. The delivery gentlemen put them on for you. *Free delivery, free take away and they match the lowest price. Can't be beat! Our queen set was just delivered:) Looking forward to many restful nights. Thank you Janet and Sleep Train. read more

Ms.Janet did an amazing job on helping me start over with an amazing new mattress and adjustable base, protector and I can't lie I am looking forward to an phenomenal nights rest. read more

This is a horrible company they do not tell you the honest truth about their financing I put money down on a mattress and the lady explained the contract to me and she misrepresented it I therefore canceled the contract they took my money out of my bank anyways on August 23 it is September 15 and I have not received a refund yet. This company will swindle you they lie they steal and they cheat do not shop here read more

What a great purchasing experience! We meet with Mario and he allowed us to check out anything and everything without being pushy like other stores. He was able to work his magic and got us exactly what we wanted. We were able to get it delivered the following morning and are very happy! Mario is the best!! read more

They were able to fit us into the perfect mattress in less than 15 minutes. I recommend them to anyone who's in the market for a new mattress. read more

Labor day sale is a great deal. Got me a free adjustable base. I received it the very next day. Set up was fast. Very satisfy

Janet was very friendly and helpful in helping me and my boyfriend find the perfect mattress! We are very excited to receive our new mattress this weekend!! Thank you!! read more

Janet was so helpful and so sweet. Got my son a really good deal for an awesome twin size bed.

I have to give a shout out to Rocky Trevino! I bought a mattress at Sleep Train 3 years ago, got a new bedroom set and the headboard did not match up to my bedframe, so we were unable to attach it. I called the El Cajon store and talked to Rocky and explained my problem. He took the time to research it, look up the bedframe I had bought and came up with a solution, extenders. This was not a big sale for him, #15.00. Where I thought I would have to buy a new bed frame. That my fellow shoppers, is what I call service! Rocky made me a forever loyal customer. Liz Gaskill read more

Don't believe the hype. We went looking for a cheap king-sized mattress and the cheapest they had was $899.

I went here looking for a bed. The associate Scott was working and he was actively engaged in my shopping experience. He asked what type of bed I was looking for and different kinds of firm, soft and hard. We were easily able to find my "firm" and he explained the different kinds of mattresses and what they did. He was very clear and had a lot of knowledge. He was clean cut, well experienced and explained all of the financing plans as well that they had. I was very happy with my visit-he recommended products to protect the mattress from drink spills, etc. It was $30-I ended up getting it. He explained the warranty that the mattress had and scheduling a delivery time was incredibly easy. I am very glad that I had this experience. Unfortunatly, he said that he was transferring to another store. I am sure that he will do very well there given the experience that I had. read more

I had received awesome service from Donna. She was very knowledgeable and have us a great price on my new bed.

Great warranty service. Bought the Eva plush beautyrest really loved it but had two of them that needed to be replaced through warranty. I switched mattresses this time I got the beautyrest recharge 800 pillowtop. Its way better yay!! Third times the charm I guess:) read more

Had lunch at Fletcher Plaza... wife drug me into Mattress Firm... coulda sworn we weren't gonna but a mattress... then we met Janet. We were just gonna lay down on some mattresses in A/C... but then she gave us pillows and something that looked like a big old dryer sheet to keep the pillows clean (I'm bald ) ... and man... don't know what it was... but long story short... we realized we needed a new mattress... apparently 17 years on the same one is bad for your back. The thing is amazing. After it was delivered... I laid down to rest my eyes and give it a test... woke up an hour and a half later. Very pleasant experience all around and grateful to be well rested. read more

Good prices, good service. Would go there again when need another bed. Delivery service was the BEST! Was on time, set up easy, they were careful not to soil the floor or leave packaging behind. Polite guys. Great experience! read more

I'm not the easiest person to shop with because I'm so indecisive about big purchases. Ask for Brian the seller of dreams lol. He made the purchase so easy and stress free. I must of tried 10 different beds here but they have such a wide selection of beds that I didn't try. From way soft to rock hard they have a model for you to sample. The transaction and financing was quick as well no complaints at all about anything. Only thing was why didn't I stop here first. read more