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    4.6 (30 reviews)
    ModerateMattresses
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    6 years ago

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    5 years ago

    I'm so glad i found this place! definitely recommend to anyone looking for a mattress! thanks skylar:)

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    4 years ago

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    5 years ago

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    8 years ago

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    5 years ago

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    9 years ago

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    7 years ago

    Price was good and friendly service believed on time and helped carry it to the room I would recommend this company

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    8 years ago

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    Review Highlights - BoxDrop

    Skyler made the process of buying a mattress very easy.

    Mentioned in 4 reviews

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    Mattress Firm Santee West - Recommended Tempur-Pedic Retailer

    Mattress Firm Santee West

    4.5(87 reviews)
    2.6 mi
    $$

    We purchased a Stearns & Foster here a few months back at a cost of $3100 on sale. We purchased a…read morefirm, because the sales rep stated it would break in, but it would take a couple months. After 4 or 5 months it was still so stiff and every single morning my fiance was in pain complaining about how uncomfortable it was. So we went back knowing we were out of the 90 days but it didn't do what we were told it would do. (LIE #1) So they (Michelle) let us exchange it, and we got a "plush". I prefer firmer, he likes it a little softer and it seemed like a decent compromise or so we thought!! We were charged an ADDITIONAL $1500, stating it was more expensive. Let me just state what we got is NOTHING like what we laid on in the store, it's like a bait and switch. What we got feels like it's been trampled on by a bulldozer. For reference I weigh approx 125 lbs, and I literally sunk 4" in this mattress. I laid on it for 10 minutes and said nope I cannot sleep on this (I was not home at time of delivery or I'd not have accepted it) My fiance slept on it one night and said that is beyond uncomfortable and is not the bed we laid on in store, and I slept in our guest room. After the 2nd night we took it and put it in our guest room where it's been since leaning against a wall, and we have our Queen guest bed on our King size frame. I called the corporate office OVER A WEEK AGO and have a case # and was told the district manager would contact us HE HAS NOT. Michelle did and basically told us we are stuck with it, a $4600 mattress we have zero use for, ummm NO. At that time we were told the District Manager would call the follwowing day and you guessed it, we STILL HAVEN'T heard from him. (LIE #2) So Jesse another store associate called today and gave us 3 options, 1. return it for our original (well if we wanted that we'd have kept it in the first place) 2. exchange for something else in store (we like nothing there) or 3. keep it. None of which are acceptable, the only acceptable answer is RETURN FOR A FULL REFUND minus the $250 restocking fee. He stated we cannot return it. (LIE #3) I called him after I spoke to my fiance letting me know of the conversation, and told him once again I ONLY want to speak with the district manager. Monday I will be calling corporate again, they were closed today. We have already gone to Mattress Pavilion and purchased a King Coil. The owner whom we purchased from stated she worked for Mattress Firm for @ 20 years and quit because their customer service is so terrible, which I can attest is 100% ABSOLUTE FACT! She also informed us the Stearns and Foster is no longer a good mattress and the quality has gone WAY DOWN, since Tempupedic bought them. Had we known that we'd have never bought it. I had one for 25 years before and it was amazing, they are no longer amazing. She (the owner of Mattress Pavillion) also let us know that YES we can return it even if it's the 2nd one and that they should ONLY charge us the $250 restock fee, after we told her we even offered to take only $3800 back, just take the PILE OF CRAP, she said no, you can return it. She should know she worked there forever. So buyer beware of Mattress Firm, go spend your money at Mattress Pavillion instead. The owner is awesome and VERY KNOWLEDGABLE.

    My friend Karen actually bought the mattress and boxsprings. It was a good Black Friday deal and…read morethe delivery was scheduled for Sunday. They said they were going to call but they actually sent a text message Saturday night saying they would be here between 12 and 2 PM. Then on Sunday after waiting here past 2 o'clock, they updated it to between 230 and 3 PM. We had other things to do and that really pissed us off. Well, the value was good for the product as far as I'm concerned, the service sucked. Two stars for you guys. While pricing may be good service makes all the difference in the world. This is a busy world we live in and we all have things to do so be on time!

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    Mattress Firm Santee West
    Mattress Firm Santee West
    Mattress Firm Santee West - Example of how it sinks in. You  can see I'm not big, it's ridiculous.

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    Example of how it sinks in. You can see I'm not big, it's ridiculous.

    Bob's Discount Furniture and Mattress Store

    Bob's Discount Furniture and Mattress Store

    2.0(227 reviews)
    0.1 mi
    $$
    Offers payment plans
    Established in 1991

    I am very happy to say Jesus and ralphel did amazing n b very pleased with their service. They work…read moreas team made job. They handle my dine set with care and show with love and much more. I appreciate these young man and my family is happy. Thank you Bob. Nick and family

    Do not buy BOBs goof proof insurance. Total waste of money, they almost always try to get you to…read moresettle on some low ball amount so you go spend more money way at bobs none of the furniture lasts and the insurance company they go through is an absolute joke. Just hope others do not experience what I have had to experience. Guardian and Tri-County Furniture Service (TCFS) has been, by far, the worst experience I've had with a furniture repair company and this is who Bobs swears is a reputable insurance company with their good proof insurance they offer. From the beginning, the insurance company attempted to have me act as the technician by requiring a video appointment and asking me to move and lift the furniture myself. When I insisted on having an actual technician come out, it took 2-4 weeks just to schedule a visit. After finally being seen, I was told the item was repairable, only to later be informed that the necessary part was no longer available. They offered some low ball amount to take back to bobs to spend more money and get new furniture (for the record this is my families 4th time going through this process) I then had to go through multiple steps on my own just to secure the part, and even after that, I had to call myself to schedule another appointment for installation. The next available appointment was another four weeks out. To make matters worse, the appointment was canceled the day before and pushed back an additional two weeks. When I requested to speak with a supervisor, I was told they were all unavailable. Customer service throughout this process has been extremely disappointing. One representative in particular, Laura, was especially unhelpful and lacked basic professionalism. Overall, this company demonstrates a complete lack of organization, accountability, and customer care. I strongly recommend going with a more reputable company to avoid the frustration and wasted time I experienced

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    Bob's Discount Furniture and Mattress Store
    Bob's Discount Furniture and Mattress Store
    Bob's Discount Furniture and Mattress Store

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    Homestyle Furniture - Love my new table!!!

    Homestyle Furniture

    3.7(12 reviews)
    1.0 mi
    $$$$

    I purchased a kitchen island from Homestyles 2024 paid over $1000 for it!…read more When I received the island and we started putting it together a few pieces were damaged! We called and we did get a very friendly girl who helped us and replaced the parts! However the parts came in the day after my husband left for deployment so I just left the pieces in the box for a couple months! After putting the new doors on, one of the doors after a week split up the side and would no longer stay on, mind you the my are pre drilled holes! I sent an email explaining what happened! After getting the run around and then telling me they would replace it, they came back and told me since I already got replacement parts I couldn't get anymore! I sent and email telling them that was not right that they sent me an item damaged and then obviously sent me a defective door! The girl that was emailing ghosted me and would not communicate anymore! VERY DISSATISFIED AND WILL NOT BUY AGAIN FROM THEM!!

    This place is a rip off, we first went in this store in August to look at Twin Mattress sets, the…read moreoriental guy said "120 plus free delivery". Well I told him as soon as I got the money Id be in there. Well we went in 6 months later, I asked him how much the SAME mattress was and he said 179.99. I was like WOW ok...I needed a mattress and box spring so I said ok fine. As soon as we got up to his desk he started putting on MORE FEES...we had a 21 dollar recycling fee, we had a 14 dollar fee for delivery and then sales tax...we said maybe we will go somewhere else. so he went down in price 14 dollars. which means he took the delivery fee off. HE said it will be there in one hour. So we went home and waited. The guy who delivered was nice and friendly and even offered to set it up for me. I said no thats ok I can do it..he said ok..I signed for it and he brought it in..THATS WHEN I NOTICED..THERE IS NO CUSHION MATTRESS ON THE OTHER SIDE OF THE MATTRESS...you are suppose to flip your mattress every 3-6 months to keep it in good shape..well I cant! This does not have ANY mattress CUSHION on the flip side..its just a piece of material covering springs...now in the shop you would not notice this Unless you FLIP the mattress over in the store and they do not allow you to do that in the store..so NOW I have a mattress thats only a ONE SIDED mattress....and when I try to call the store...no one answers....I was DUPED!!!!!!!

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    Homestyle Furniture
    Homestyle Furniture - Sectional and coffee table.  High quality and elegant.

    Sectional and coffee table. High quality and elegant.

    Homestyle Furniture - Front of the mattress

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    Front of the mattress

    BoxDrop - mattresses - Updated May 2026

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