We had a great experience thanks to the Dhaval who helped us out. He was extremely friendly, joked with us, and made the whole process enjoyable instead of overwhelming. He took the time to explain the differences between mattresses and really helped us understand how to choose the one that would work best for us. We came by the next day and were helped out by Chris. He was down to earth, engaging, and genuinely made us laugh throughout the process. He kept things simple and easy to understand, and consistently reminded us to really get a feel for each mattress instead of overthinking it. Overall - the whole experience felt relaxed and comfortable, not pushy at all. Highly recommend Ortho Mattress for your next mattress shopping adventure! read more

Denny was really helpful! And got all the information I needed about my mattress/ he's was wonderful

Good customer service from Dhaval. As a first time shopper my experience here was great. Dhaval gave such a great service. He was honest / kind. He wanted to make sure my partner and I knew the difference of each mattress , and wanted to make sure we were satisfied with our decision. I do recommend this Mattress store. Good mattress, and good costumer service 10/10. read more

Yolonda was so awesome. She spent over an hour with me and was so knowledgeable about the mattresses. She did not pressure me at all which is what I really was looking for. I will def go back. read more

I went to Ortho Mattress which Is close to me and had great Reviews. I was greeted and immediately was helped. I told her I had a budget and what I was looking for. She did a great job showing me figure out what I liked. She answered all my questions and had patience. I am adding this review because delivery was fast and the experience was great. I want to add to my review the delivery guy's are great. This made my experience even better. Thank you for taking the time to explain and the friendly faces. read more

Denny was a great help. Super friendly and very knowledgeable. Great experience and will be coming back. Great value and great prices.

Dhaval was so helpful! My husband and I were looking to purchase a new mattress and showed us multiple options and gave us much needed education on mattresses, in general, and the mattress we selected. read more

Yolanda was very helpful in finding the right mattress for me. I would recommend her to all my friends and family. She great price on everything. Thank you! Yolanda read more

Came and bought my mattress! Yolanda provided excellent customer service! She has the patience and helps you find the perfect mattress based on your needs. read more

Thanks you so much Yolanda ! & Ortho Mattress! Yolanda is absolutely amazing ! Hands down the best when it comes to Customer service. If I could give a 10 stars I would. I highly recommend Yolanda and ortho Mattress , this is the right place to come do business. Yolanda was extremely helpful, very informative, and answer all my questions. Did an outstanding job in showing me my options and educating me In the different types of mattresses for my comfort. Can't wait for my new mattress to arrive, I am extremely satisfied with my purchase! Keep up the great work ! And if anyone is reading this review stop looking & stop overthinking, come on down and let them take care of you ! read more

Thank you Yolanda! Thank you for the amazing service! We really appreciate your patience in answering all of our questions. Thank you for the kind attitude and attention to our concerns. I really recommend this place for mattress purchases. read more

I had a really good experience at Ortho Mattress. Yolanda was fantastic--super knowledgeable and made the whole process a breeze. She helped me find the perfect mattress for me & my boyfriend without any pressure. I'm happy with my purchase and would definitely recommend Yolanda if you're shopping there. read more

The salesperson Yolanda was very informative on all the products and knowledgeable. Great prices compared to other companies. Very clean environment and store was kept very clean. I'm going to recommend this store in Downey to my family in South Gate. read more

I was satisfied with my visit to Ortho mattress in Downey CA I took my mom to look at some top mattresses and the Lady was so sweet and we were very happy with her. She explained all the details about the delivery and pick up the old mattress. read more

Just bought our new bed mattress from Orthomattress Firestone Blvd Downey. Yolanda outlined very well the differences on the bed choices we were considering. Her explanation enabled us to decide on the best mattress for us. Excellent customer service Yolanda! read more

Mothers Day sale today!! Jesus was an amazing sales representative! He very helpful and didn't pressure us at all. Gave us all the information we needed. He had no problem with us taking a little nap and trying out the mattresses. read more

My husband and I are very pleased with our new Ortho Mattress. Yolanda our salesperson was so helpful and nice. She had us try different mattresses and made sure we got the right one for our needs. She took alot if time with us. It is so nice to see that 1 on 1 customer service. We highly recommend an Ortho mattress, and make sure you ask for Yolanda. read more

Came in to test out mattresses and Yolanda was very patient and informative with us. She gave us personal service to tend to our needs and helped us talk through different options as well as explaining what would work best with our situation. Very nice service and great selection of mattresses for different needs! read more

Good service, they explain well the difference. Variety of mattresses to compare with.

We were really happy with the service specially that the person helping us gave us all the time we needed, also he was very kind and really knowledgeable about all the selections that they have in the showroom and we were able to find the best for our budget, thank you Dhaval for your help, I hope I spell your name right, sorry if I did it wrong, but just want to make sure you provide us with an excellent customer service . read more

Yolanda was very pleasant and kind. She helped me find the best mattress for my comfort. Thank you!

Eric was AWSOME, I highly recommend Ortho of Downey. Great customer service and great attitude.

Back in October, we came by here not really expecting to find what we wanted for our toddlers. Instead, we left with two regular-sized twin mattresses. Came out to $351.98. No issues whatsoever. Josh B. was courteous and helpful. Not pushy at all and explained the warranties and no exchange/return policies very well. Our girls were able to try out a couple different mattresses for their new bunk beds. We left with one in stock and drove immediately over to Commerce for the second one. Our girls have always slept the whole night through since they were both 2-months-old (yes, I'm a very lucky mama), but now they are old enough to tell me that they STILL really love their mattresses. Recommended. '17 Challenge #139 read more

Situation was handled quickly and perfectly happy with the purchase. Thank you for the prompt response and handling. Mattress is fantastic and pillows are great read more

Can't wait any longer I'll take this case to a civil lawsuit my back and shoulders are hurting because the bad quality of the mattress I purchased recently by mistake at this place .btw -10 s read more

Ortho Mattress - Worst mattress purchase I have ever made ! I will not recommend this place unless you want to throw money away . - Furniture Stores Near Me - Downey, California

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Awesome place to get a Mattress sales lady Yolanda was amazing she was very knowledgeable. I wanted something very expensive she convince me to take another brand and I was happy read more

Yolanda is the best! She helped me an my wife find the right mattress ! We went to so many different places prior to coming to her ! She explained everything very well and made sure we tried many mattress to we knew we found the right one ! Don't waste your time going anywhere else if your not sure which mattress you need . read more

Ortho Mattress - Furniture Stores Near Me - Downey, California

Boyfriend and I have been looking for a good place to buy a new mattress and we found this place on yelp so we decided to give it a try. As soon as we walked in we were greeted by Efrain and instantly felt welcomed. He was courteous and informative. He helped us find the perfect mattress for us within our budget. Will definitely be coming here for any of our future mattress needs. Thank you Efrain for all your help! read more

Ortho Mattress - Furniture Stores Near Me - Downey, California

Update #2 Bringing the stars back up to 2-stars, because receiving my refund for the items returned was smooth and effortless. Thank you, Nadia, for handling business and not making things personal or difficult, and just getting it done. ________________________________________ Update #1: I'm dropping my rating to 1-star because of the "attack" against me from the company's representative after my review, and the lies he's now telling. Whatever happened to the customers always right, or just trying to make the customer happy. He could've just left it with "I'm sorry for the misunderstanding" or "Sorry for the confusion". Geez. Beware of this place. ________________________________________ This review is both positive and negative. Josh was great when my daughters and I went to purchase our mattresses. We got 3 sets totaling $2000. They offered free delivery and free removal of our old mattresses. Yay. Buying was a great experience. When the mattresses were delivered however, my daughter's beds were ridiculously high. With the beds they have, a box spring is not necessary. I was not home during delivery and got a call and picture and saw the beds were way too high for my daughters. I immediately called the store, and that's were my concerns began. I called within 20 minutes of the product delivery asking to return just the two box springs, and was told they don't accept used mattresses. THE PLASTIC IS STILL ON THE MATTRESSES. I didn't sleep on them and decide I don't want them. I was told if I returned them myself to the warehouse, with the plastic still intact, by 6pm the same day, I could get a refund. That's exactly what we did. My boyfriend got attitude as well when he went to the warehouse. At the store and the warehouse we were made to feel like they were doing us a favor. When Josh called to follow up on the issue the next day, I was told that it's "the law" not to accept the mattresses. In looking at "the law" that is not true. It's a store/company policy; they use "the law" to hide behind. It's totally at the discretion of the company. FYI - In reviewing mattress laws, I found out the law says retailers currently have to provide the option to have a used mattress picked up, at no additional cost, at the time a new mattress is delivered. Here is a little info from the State of California, Department of Justice, regarding returns and refunds: https://oag.ca.gov/consumers/general/refunds Again, to reiterate, the mattress was freshly delivered, and still in the plastic. Our call was made within 20 to 30 minutes of delivery. If you decide to shop here, just know that you probably CANNOT return anything, even if you haven't used it and it's still wrapped up. read more

I was helped by Jose Medina today. He was professional and trust worthy. Always asking me what I need and not imposing something on me. He gave me space to choose while I tried multiple mattresses. I strongly recommend this place!! read more

I stopped in today to pickup a new mattress. I was helped by Yolanda, she was very friendly and knowledgeable! She made the process quick and transparent. read more

Great place! Customer service is excellent. The gentlemen who delivered were on time and accommodating. Thank you Yolanda!

Great experience. Very informative and friendly service. The gentleman that delivered the bed were very friendly and professional.

I finally found a comfortable mattress! Yolanda was extremely helpful and I am very happy with my purchase! I should have started here instead of Penneys or Sears. Delivery was in two days and was simple and easy. I really like the exchange plan if I find I don't like the mattress. No other store offered anything like it. Buy here! read more

Came in with my dad looking for a good mattress, & Jesus was a great help in finding a suitable mattress for my dad's lower back problems. They have a variety of mattresses to chose from, & he was a great match, as well as a new pillow. read more

We've been considering purchasing a mattress for quite some time. Walked in to look around and had such a great experience with Jesus, we ended up buying one the spot! He was so patient with us and really took his time to show us around the different mattress types. Aside from the comfort of the mattress, Jesus' customer service skills is what really swayed our decision to buy. Thanks Jesus! read more

Fast, simple, no hassle. Jesus did a good job showing us around the store. He showed me the differences between certain mattresses that I was interested in. I ended up buying the mattress I wanted and he threw in a bunch of free stuff. I will be returning for my mattress needs! read more

I have no idea what I was looking for and Efrain guided me to the best mattress that fit my needs. He was professional and knowledgeable. I would definitely come back here again. read more

Had a great experience purchasing my new mattress. I walked in there not knowing what I was looking for, but Efrain was very helpful. He took his time to show us different types of mattresses. There was no pressure from him. He was friendly and professional. I would definitely come here again. Thank you Efrain! read more

Great experience! Erfrain was very friendly and helpful. My mom and I both came out with new mattresses. Very satisfied with my purchase.