Horrible experience, I have called there office multiple times and always get a voice mail. Scheduled a date and time for two people to come to my residence and help load our moving truck. I paid for half of the invoice up front. The day of the move comes and my appointment was scheduled between 8am and 9am for arrival and start. By 9:30am I was calling the office to see where they were, no answer I leave a message. I wait 15 or 20 mins, call again. No answer, I leave another message. Finally get a call back and am told they are running behind. He said the guys were unloading a truck right now and are behind. He also says that they called me yesterday and Rose left me message to confirm my appointment. I explained that Rose may have called someone and left them a message but I never received one, and I had a 9am appointment how can you be behind first thing in the morning I asked. The rep insisted they call everyone the day before to confirm. I expressed my confusion because I understand you may have tried to call me but that was yesterday, how does that translate to being my fault that your company agreed to be here between 8 and 9am and now you are behind. Was told by the rep on the phone that he would call me back and let me know when they would be there. 90mins go by and no call, I call again and get voice mail once more. By now I am so angry and upset because we are moving across Florida to the west coast and have a crew waiting for us to arrive and unload the truck. I call again and shocker, no answer. By now we have already called another company and explained the situation and they sent 2 men to our home in less than an hour. My final message to Ormond Moving and Storage AKA Lanco Leasing Inc. is that I no longer require or want there services and I want the deposit refunded due to the fact that they were paid for a service they did not provide. read more