Used OLT for several trips while visiting Orlando. I must say this place is top notch! The best luxury transport company I've ever used by far! Easy to set up rides, affordable pricing and VERY professional drivers! Will definitely use again on my next trip to Orlando. Unlike some of the questionable Uber drivers I've had, I trusted my family with this company! read more

I have to report a very poor experience with a transport company out of Orlando. The company is Orlando Luxury Transport (OLT). I've used these guys for years and had great service. On the latest trip was the opposite. On the pickup at the airport, the driver wasn't in baggage claim when we arrived, which they normally are. I called them to ask what was going on and the driver was late. I waited another 10 minutes after getting our luggage and he finally showed. That wasn't so bad but not the level of service they provided in the past. Waiting to be picked up at the cruise port, I received a text saying the driver would be 40 minutes late, it showed he was still in Orlando. I called them to ask what was going on and was told the driver would be there shortly. This was their system pointing to the wrong driver and his location. I finally received a call, 10 minutes after the pickup time telling me he was "here." I asked where he was and I'm not sure h knew, probably at the wrong cruise port. I told him again where we were. He called back 5 minutes later and asked us to come outside and look for him. First, we were outside. Second, look for him at canaveral? Anyone who has been here would know how stupid this request is. The ports are clearly marked as to where passenger pickup is. I explained, once again, where we were and said we are not coming to look for you. He showed up about 5 minutes later. All-in-all about 20 minutes late (normally drivers are early.) To make matters worse, he drove exactly 55MPH (minimum speed limit) in a 70mph zone. We were being passed by everyone. What should be a 30-40 minute trip took an hour. I sent the company an email explaining my frustration and asked how they were going to make it right and received no response. Long story short, I would have been better off grabbing an Uber at half the price. I will not be using them in the future. read more

The first impression was outstanding! Sondra the Dispatcher was courteous & professional. I rented a limo for 16 people & when it arrived, the seating was very tight!! 3 people didn't even ride and we still had trouble fitting everyone. Sandra said it was their largest limo. She seemed well informed & was very courteous. I called back 2-3 times over the course of the 6-7 weeks & the big problem she never mentioned was the constraint that they had dropping their customers at any DisneySprings restaurant !! This caused us to have to walk 2 miles each way from drop off to Boathouse with no strollers or WC's. VERY HOT outside & sooo many people wandering around. With a limo you expect door to door service !!!! It was your job responsibility to mention this when I first told you about dining at the Boathouse at Disney Springs!! By far the best experience was our driver FABIO!!! He definitely saved the day when he didn't leave us after he dropped us for dinner.!! He was professional, sharply dressed, friendly & very kind & understanding. read more

Too bad you aren't able to give 0 stars. My family & I made a reservation in February for July, we attempted to reserve a Mercedes limo, when the vehicle showed up it was a Mercedes transit van. We then called the office to let them know if the mistake and they wanted to charge an additional $500 for the limo. They said unfortunately since we made the reservation so far in advance they couldn't confirm our request, 5 months in advance is too far? read more

don't get an early morning flight , youll have to pay for 1 other cant find own recordings to get clients to aorport on time . owner did not have correct time for flight i asked for 4 am he said 5 am , after he told me i dod not make a reservation for that early in the morning, did get us to airport lost flight , laughter from employees. was an awful day . dtivets were promet friendly and professional. only records i guess are not done correctly , filed . my hus was also told that the records that was said to be had would be sent to all of is so we knew i had lied . i infact did not he admitted i am on recording asking for flight to get to airport at 6:40 am . i lost money . negative 8,000 money we lost on hotel and airplane tickets . read more

Highly recommend OLT, on time and great service. Both drivers were great and quick. My son used them back in February and recommended them to us. Our experience was outstanding. We plan to use there services next year again!! read more

Excellent service. Professional, prompt and very helpful drivers. Will definitely use them again when we are in Orlando.

One of the best car service experiences we've had in a long time! The driver was extremely courteous, professional, and accommodating. read more

We used this car service for round trip transportation to and from Sanford airport. They track your flight and send you the name and photo of your driver. Jose met us at baggage claim and brought us to a perfectly climate controlled car with peaceful music playing at a nice level. It was relaxing and not much more than Uber would have been. We will definitely use this article again. read more

My driver Gabriela was not only on time but early. She was very professional . I strongly recommend this company.

Our driver was 40 minutes late picking us up from the Orlando cruise port. Although the driver was professional and apologetic about the wait; Juan, the owner was a nightmare to deal with. He offered no explanation or service for our delay and even threatened to cancel my reservation after I questioned his business and customer service. I'm thankful I didn't miss my flight because of this company. I even told the driver his boss was kind of an ass and he just laughed so I'm sure it wasn't the first time he heard this. Terrible customer service! Also the vehicles are not the ones pictured. It shows nice suburbans and escalades but we were picked up in an old white van. Although it was adequate for the price, they should be more up front with what they are actually driving. read more

We LOVED our driver, Lester!! He was so sweet and so engaging. He was ready for us and very patient with us. We were in the last row on the plane, so he had to wait a while for us. I cannot say enough about him! My kids loved him! We will use the service again! Price was right!! read more

We used this bus service for my wedding last night. They got the times and busses mixed up and didn't have the bus for the wedding party so we were an hour late to our own wedding. When we pointed out in the contract the buses and services listed they said "it was a quote not a contract" but it was attached to a signature and the receipt. The buses for the wedding guests were smaller than the ones listed in the contract so they had to send an extra bus and charged us $500 because they did not have the buses available listed in the contract. The drivers drove only back roads and a 52 minute ride turned into an hour and 45 minutes. We were not allowed to use the restrooms and guests were not allowed to have drinks (which we're allowed per the contract). Added a lot of stress to an already stressful day, and the cherry on top? They left my parents, my husbands parents, and myself (the bride) and groom at the venue with no Ubers available. read more

We used them to travel to and from a cruise. When we were 5-10 mins late getting off the boat they charged us a fee. They also charge you 20% gratuity when you book then the guy told me gratuity was NOT included. Would not recommend. Also they were not friendly. read more

Wow I cannot tell you how wonderful the service was. We were traveling with a group of 15 and they were able to accommodate us on very short notice. Our driver Shaun was fantastic and the bus was new, clean and equipped with charging ports for our drive from Sanford airport to Disney. The drivers were on time for pickup and communications was good. Would not hesitate to use again!! read more

The company is a rip off, never use them. They bill you for service never performed. When you cancel a reservation, not only do they bill you for the ride but add a tip and a meeting you fee and taxes for service never provided. Anyone else would be better then these jokers. read more