Two years ago, I did business with Orlando Apparel and had a wonderful experience and outcome. Unfortunately, the experience this year was awful. The organization I represent ordered over 10K in merchandise (3 different t-shirt designs and 2 different hat designs) for our biennial reunion which was held recently in Scottsdale, AZ. My first concern with using a local company was shipping costs and Nathan quoted us very fair shipping expenses, so we made the decision to use his company for a second time. I started the ordering and design process in March. At first he responded quickly, but after he had our money, his communications were sparse and consisted of "story telling". For example: I will send you photos, my wife is taking professional photos of the merchandise to increase your orders, I was out of town at a funeral, the items have been picked up by the shipping company and will be delivered within the week, I will send you proof of shipping...all stories. We paid 50% up front and the balance was to be paid upon completion of the job. He charged us the remaining balance before we saw the merchandise. In fact, we didn't see the merchandise until it was delivered to Scottsdale. We labored through his many excuses. I made repeated trips to the warehouse and he was usually gone. His employee knew little about our order. We were to receive all merchandise by June 16 for our July reunion. The items were still trickling into Scottsdale on July 21st. I had to involve the Fraud department for the state of FL and for Orange County to assist us. We also received many excuses about "lost" boxes and storage costs he said he incurred. The hats were of a good quality and the embroidery was also good. Our reunion T-shirt was the correct design but not what we ordered. We ordered screen print and we received a vinyl print on the back of the shirt. I like to use local businesses and I especially like to support former Boone High School students - Nathan is a graduate. We won't use them again, and sadly, even though our next reunion is back along the FL coastline, we will go elsewhere for our merchandise. BEWARE! read more