I've had the pleasure of having New Era Pest Control help with all of my pest conrol needs for…read morealmost 5 years now. It's one of the best decisions I've ever made. They use the best materials that are highly effective. Monty is always willing to answer any and all questions and work with you to customize what you need to get the job done. When you speak to Monty, it feels like you're talking to a family member. He's very warm. James and Chris are the best workers and you can tell that they love what they do and care about customer service which is rare these days, sadly. Aside from tremendous service at great prices, they also give you tremendous advice. Their website offers lots of tips of what you, the customer, can do in between visits. These are quality guys and company.

I am persistently picky when it comes to environmentally safe products and procedures. When I was…read moretrying to decide on how to get rid of ants and some cockroaches that I surprisingly found in one of my rooms, (you don't want to see a picture of me jumping out of my seat when I saw this thing flying towards my bed). Needless to say, I slept with a lights on after reading that cockroaches, love the dark. I was awake most of the night thinking about these pesky critters and took advantage of the time to start to research environmentally safe pest control services. I remembered that I had contacted a company 2 years back and found them again on the website. The name is New Era Pest Control -what I like about this business is that they use some thing called "diatomaceous earth" to get rid of cockroaches, which is organic and environmentally safe -not harmful to pets or people. The owner Monty is always the one that responds to your questions on the website and he immediately sends you a text and confirms the appointment. You do have to pre-pay for the visit. But they are punctual and reliable. When you sign up with them, they will come out on a regular basis to to keep your environment, pest free. Sometimes I wish it was done less frequently, but they come out every two months if you sign up for regular monitoring. But the work is guaranteed. I was able to get an appointment quickly and I was relieved because I would now be able to go to sleep that night with the lights out and not obsessing over a cockroach. Kevin was the one who came out to handle the fumigation, and my son took him around to all the rooms, and everything was done in a professional manner. So I am back to using New Era Pest Control in my home and you should try it out since it really works and is safer for the environment, for your children and for your home.

I'm giving Kairos 5 stars because of how upfront and honest Lazaro was with us. Right when we…read morecontacted Kairos, Lazaro got right back to us and set up a appointment. Two days before our schedule appointment he contact us letting us know he unfortunately got covid. He easily could have hid this from us to get the job. We'll for sure use Kairos for any needs in the future.

Excellent service. Punctual to the minute to the appointment!…read more First service was Oct 2018 Second maintenance service this month Sep 2019 Since day 1 we have not had have any pest issues at all in the house. Only a couple of roaches over the year that were laying dead next to the door. That's it. Very pleased and can only recommend.

Henry charged me $325 for 3 treatments for bed bugs with also a 30day guarantee. He came once and…read moreNEVER showed back up!! I've called and called and texted him and he will NOT answer or call back!! I will not recommend just for the simple fact that if he was gonna treat me once he popped me with that price and he's eluding me! Bad business

Henry, provided an agreement that expired on July 19, 2017…read more The agreement required the check and rebait of outside rodent stations on a monthly basis. He came only three times in one year, and two of those only after I called to complain. When I complained one last time, he told me he would refund my money. To this day, he has yet to respond or to refund my $350. I warned him that if he did not cure the default of his contract, that I would report him to the Better Business Bureau (which is done) and write this review on his web page. I am complying with my commitment. Martha

The salesman, Patrick came out on 6/16/25 to give us an estimate for getting rid of ants. Our…read moreservice was scheduled for 6/24/25. I took the day off for this and they never came - no call, no show. I contacted Patrick and his reply was, "I don't make the schedule." After an offer of a $50.00 discount I told him no, we've hired a different company. One would assume he would remove our account but he did not. A month later I got a call saying they were coming to service our property the following day. I told the technician that we are not contracted with this company so not to come to our home. I received a VM that morning telling me he was on his way. I called him back to tell him AGAIN not to come. Yesterday, 7/28/25 I had a voicemail telling me they were coming out on July 30, 2025 to service our property and I received a bill in the mail that night. I sent Patrick a text asking him to please get this straightened out. While I gave the details, as well as our address and my name, his response was that he had no idea "who this is" and went on to say, "lady you got the wrong number." After sending him a screenshot of our previous text messages I have not heard a word from him. I called the customer service number only to be told that I needed to speak to the cancellation department (if only Patrick had communicated this to me a month ago) and asked me to call back because they weren't in yet. I called back and had a pleasant experience with Kaitlyn and Paige. They are the only redeeming quality in what seems to be a perpetual three ring circus of a company. In the end, we dodged a major bullet for which we're grateful for. I do not recommend this company.

Horrific company and customer service…read more Sadly, we have had nothing but problems with Florida Pest Control regarding scheduling and follow through by the service representatives in the office. We enrolled in a monthly pest control plan with monthly payments (to spread out the costs) but with quarterly on-site treatment. When I called to get an approximation of what time the technician was going to arrive at our home the office insisted that we were scheduled for a different day of the following week. I know this to be factually incorrect as I would not have scheduled service for a day that I know I am not available. The office staff was belligerent and unhelpful in resolving the scheduling issue. When asked to speak with a manager the call was transferred. The manager with whom I was connected to was no more helpful than the initial staff personnel. I was then transferred to the Retention Department who were very quick to cancel our service but have yet to follow up with our request for a refund for services not yet provided along with a refund of initial service payment. If this was the only time, we had issues with this company I would most likely not be writing this review. Poor service appears to be endemic to the company.

i had a great experience with this company incredible customer service the best prices in miami…read moretotally recommend ask for tomas his great !!

I received the worst ever costumer service after I called them to claimed that the first treatment…read moreto control roaches did not work AT ALL ... the lady answered with attitude and did not accept any responsibility, she was just pushing to get one more deal and when she realized I was very disappointed told me not to call any more I don't recommend this company, you will waste your money

Very pleased with my tenting experience. Price was right. Henry is the best. He was always…read moreavailable during the entire process for status and advice. Thank You Dave

Great job done by Henry! He squeezed me in on a short notice and did a very thorough job. Very…read moreprofessional and courteous. Highly recommend!!

Very professional,knowledgeable and most of all affordable. Highly recommend Jay Baldwin (owner).read more

Called this company for a bee removal. Came out and treated area. Was unable to seal due to wood…read morerot in the area (which I could not fix due to bees, which is why I called in the first place). Clearly wrote No Warranty on his invoice. Got upset with me when I asked for a refund because his treatment didn't work and I ended up calling another company (who rectified my problem in an hour). Because 1 month after his bee treatment I still had bees. Is now refusing to refund me my money. , I think the job was more then he could handle and if he would have been up front with me told me this from the beginning, I would have understood. Instead he chose to charge me, not take care of what I hired him to do, not guarantee his work and keep my money, even though he did nothing to help me bee issue

Absolutely great experience having my house tented for termites. This was my 5th time in 30 years…read more I have used different companies and even have an annual contract with one of the 'well known' companies. I requested an estimate from them and they never provided one - even after their employee. Ensured my house (again). Econo-Way had tented half a dozen neighboring houses here in Key Largo over the last 6 months. All had very positive experiences. I reached out and was given an estimate within a couple days! It was very affordable and I was able to select a date to proceed with the tenting. If you have ever tented for termites, you know it is a HUGE endeavor preparing your house. They provided my with 9 sets of gas proof bags to put food and medicines inside. I only used 4 and returned the extras. On the date the tenting was scheduled, they arrived at the arranged time and proceeded to do their thing. I stayed in a hotel for 48 hours and they constantly kept me updated. I returned home and met the workers who checked that no gas remained in my house. They also returned my house keys. There was no damage and no signs they had ever been there! If you have to be termite tented, they are a great company to use!

Great experience with this company, very reliable, on time , and made it very convenient. I highly…read morerecommend Econo-Way, very satisfied with their professionalism and customer service. Thank you !!!!!