Ordered from here for the first time in around a year, it was advertised as being under new management but never thought much about it. From previous experience this place was usually a little more expensive but the quality reflected it.
However, on this occasion it was the opposite. It was a Friday night and ordering at around half past 7 we knew it would be busy. It took over an hour and half to arrive. When it did we were so hungry we did not even bother mentioning it.
We had ordered Singapore noodles specifically asking for it with sauce and salt and chilli chips. We opened the boxes to be met with stone cold chips with a few chillies thrown in, the noodles which had no sauce just dry with a few bits of meat and prawns tossed in. Even with our disgust at the low quality we went ahead to plate it up. I took one bite of a chip which tasted like it had been warmed up in a microwave from the night before then after my second bite found a lovely long black hair right in the middle of my dish.
When it comes to food this is unacceptable so phoned OC to be told the driver will pick it up and a manager will call us when he comes in. This was around 9pm, at half past 9 with still no sign of the driver we rang super wok down the road from OC ordered the same thing and it arrived in 15 mins!! freshly made, scalding hot chips and by far better quality as well as cheaper.
2 and a half hours after we first placed our order the delivery driver arrived with a new meal to which my partner refused it and asked for or money back. Still never received a phone call from the manager.
Safe to say we will stick to Super Wok and never touch OC again. I work in retail and know how quickly people are to complain but this had to be written as I have never experienced such bad food or service. read more