We have eaten in restaurants all over the world and so when we find such dreadful hospitality it jars us. This basically is a little pub in Springwood with a kitchen serving foods nearly all day. Great idea. We book for 4pm to see a movie first. The movie is nearly 3 hours so we turn up at 4:30 and every table is reserved and no one is in the restaurant. Our reservation was trashed. They want to put us on a table out the back in a doorway in an empty restaurant! But we made a booking we say, well you didn't arrive and too bad says Teresa who informs us prisilly that "she owns the restaurant" . The theory that every table would be occupied exactly at 6 oclock is just plain silly, and it was said in a manner of rudeness that just made us gobsmacked. The other waitress was also nasty and made lewd comments back at us! It was beyond belief. They argued with my husband and were all rude to the point of embarrassment, And then there's the menu, faux modern with VERY EXPENSIVE prices. $35 for badly cooked duck is not acceptable. We have eaten at restaurants all over the world and $35 for a mains course is at the expensive end of the range, but really it was the attitude, we asked ourselves are they in the hospitality industry? Any maître d' worth her salt would have had us seated and looked after, it was my husbands birthday and we would have spent up big including tipping, but they missed out. I don't want to sledge anyone but this is not a restaurant, Id call it a rude and uninterested pub bistro with pretensions of greatness. The juxtaposition is that if you do eat out a lot the best restaurants are the least pretentious, most hospitable, and make the most money because they love what they do. Teresa appears to be an unhappy camper with delusions of superiority , similar to Nurse Ratchet in One Flew Over The Cuckoos Nest as an example. I am not exaggerating.Look further afield because anything else would be better, or simply turn up one night to see a great example of how not to run a restaurant, or as the Chinese say "the fish always rots from the head". read more