Terrible service center and Mike is a very rude and dishonest service manager. I've had issue after issue after issue with this place and will never go back there again. The first time I brought my car there was to check my AC as I was having issues with it not getting cold and blowing out hot air. Mike checked it for 2 minutes and said there was no problem. I told him that I drive the car everyday and there is problem and he only checked it for 2 minutes so he wouldn't know. I told him I have a service contract and I want to make sure it's fixed. He wouldn't check it any further for me. So I talked to George the GM and he had some other guy look at my car and the problem was a dirty and old filter so it was replaced and then my AC worked perfectly. I don't think Mike wanted to put forth the effort and time to check my car because it was under warranty and they couldn't charge me for service just for the part of the filter. The second time I had bought the $99 package for 3 oil changes and service. The first time I brought my car in for an oil change service Cassandra the service clerk charged me an extra $12 to dispose of the oil. She said it was to cover the fee to dispose of the oil. I asked another service girl there about the $12 charge and she said they don't have an extra $12 charge. I checked with other car dealerships who also have the a $99 oil change package and they told me that other states like California charge for that, but Utah wont have that charge for another year. When they finished the service on my car it had grease on my dashboard, the mechanic Christan didn't use a seat cover or floor cover when they worked on my car, he didn't reset my odometer so after I left there my service light came on, he didn't put a sticker on my front window to let me know when my next service would be. So I had to drive back to get there to have them turn off service light, put on the sticker, and have them clean the grease off my dashboard. Mike was there again and he never offered an apology and when he wiped off the grease with a rag with cleaning fluid it permanently left scratches on my dashboard. The next time I went back to have my oil changed and car serviced I asked them to check my brakes because the last time the service guy said my brakes were at a number 8 and I should have them checked next time because I might need new brakes. I also asked them check my defroster because it takes a long time to defrost, and I wanted to make sure my defroster gets fixed as my car is still under warranty. They finish my car and I see that my tire number on the service paper is scratched out and an 8 is on there I asked the service guy Angel why he crossed it out and he said he didn't and that he wrote 10 for my tires. I asked him if he checked my defroster and he said no because it wasn't written on my paperwork. I asked Cassandra who checked me out if she had scratched out the number and why they didn't check my defrost like I asked. She said that they forgot to check my defrost and it would be another two hours to check it. When she was just about to tell me why she scratched out the number 10 and put an 8 for my brakes, Mike came rushing over and said don't answer that and then pushed Cassandra out of the garage into another room and closed the door. I asked why he did that and he said it doesn't concern me and that he's the manager and he'll find out why that was done. I told me it's my car so I want to know why it was crossed out. He told me leave and to not come back again. I told him I still have one oil change left on the $99 package and that I wanted a refund for the portion I didn't use. He said they can't refund the remaining oil change that is through another company. I told him I thought he was dishonest and that he is rude and he told me that was my problem and told me to leave again. I've never experienced this type of service from a dealership before. I will never take my car there again for anything. It's a bummer too because I Brent Brown is the only Toyota service center in Utah Valley and I live in Orem, so I'll have to take my Toyota to get serviced near SLC now which is a lot farther away. read more

My daughter and son in law who just got married- who are in college, purchased their very first car from here 2 weeks ago- OCT 2019- they paid around $7,500 for a Toyota Prius. They haven't even paid their first month payment yet on this car and The engine blew just 2 weeks after purchasing this car through this dealership. The car was BONE dry of any oil and the engine is toast- We have never in our life been treated like this. Brent Brown Toyota takes zero responsibility in the cars they sell. Stay AWAY! My daughter now has to pay a car payment for 4 years while trying to get through college with NO car and she only got to drive the car for 2 weeks... Where is the integrity and honor in the cars you sell Brent Brown Toyota and the customer service. You should make this right with this young couple buying their VERY first car. If you sell quality cars where is their quality car. Please make this right- A $7500 quality car doesn't run out of oil and blow the engine just 2 weeks after driving it off your lot....INTEGRITY? And Sydni we have called you over the phone and spoke with your customer service rep who told us there is nothing they will do... Sydni how would you feel if you drove a car off this lot and 2 weeks later the engine blows and you are stuck paying for a useless car??? You should have the owner call these kids and make it right- Your customer service has their names!!!!!!' read more

Terrible place. They 100% yoyo scammed me. They told me I was all set. I signed all the paperwork and everything. Then 4 days later I am told I need a parent to co sign, because the banks decided not to finance me for the full amount of the car. I said absolutely not, and returned the car. Then I try to get my old car back. It took 2 days, but finally they bring it to me. They had already covered it in brent brown advertising shit. I ripped all of that off my car, because they aren't getting any free advertising from me. They threw away my floor mats and siphoned out all of my gas. Wow just wow. You know I was very impressed with them at first. It was quick and easy. If they had just told me in the first place I couldn't get approved for that amount I would've just bought a different car that I could afford. Alas they're a car dealership they want the highest sale possible. Well they lost a sale, so that sucks balls. The moment I decided not to buy a car from them they became cold and mean. Do yourself a favor and stay far away from Brent Brown Toyota. Go to Karl Malone they actually care about their customers. They'll get you in a car you can actually afford. Also they have real adults working there not just bros. read more

I own a 2007 Toyota Camry Hybrid, and because there aren't a whole lot of other options for Toyota Dealers in the Provo / Orem area, I'm forced to take my car here for repairs and things. A while ago, I brought my Camry in for maintenance due to a VSC light issue. They made me pay $3,600 dollars in repairs. I reluctantly agreed because I was about to go on a road trip and needed my car in working order. About 300 miles into my road trip, the SAME issue happens again AFTER I had it repaired. I end up taking it to some random Toyota dealer near Boise, ID and they tell me that my windshield had a leak in it due to a faulty replacement before I owned the vehicle. That's all that needed fixing. My windshield. Not $3,600 dollars in ridiculous repairs. I called Brent Brown to get the money refunded, and they bounced me around 400 different times before someone finally told me they wouldn't refund it. UNBELIEVABLE. Don't go here unless you want to spend way too much money on repairs you likely don't need. Dishonest repair people trying to make a commission will nickel and dime you for everything they can. They prey on the uninformed. read more

WOW! That is the first thing that comes to mind. Kyle Bourgeois is our hero. This amazing salesman, I don't use this term loosely, bent over backwards for us with a few flips. He is such a personable salesman and good to the bone. He literally ran out into the parking lot before their closing time to collect a newly arrived car for us before anyone else could snatch it!! He arranged a hold the car until we arrived the next morning. OH, we were so lucky to have found him. We'd given up hope on finding this car on anyones lot. Lastly, other appreciated qualities of Kyle, is his knowledge of cars and could answer our questions, even history of how and why cars get better or maybe not last as long and the BEST of all, not pushy, but just down right helpful. Brent Brown Toyota processed us so fast and efficiently my husband and I were speechless. This was the best experience ever when purchasing a car. Sheldon's quick efficient financial work was a WOW too. Nate, you also helped things move along quickly. Just thank you for such an amazing experience and one we will gladly share with friends and family. read more

We purchased a used 15 accord from JJ at Brent Brown Toyota in Orem. My wife saw it online and we drove from Nevada about a four hour drive one way. We were told on the phone that it had 60% tires. When we actually got there the tires were barely at legal tread. JJ told us that we were getting to good of a deal on the car for them to do anything about the tires. After signing for the car and going to pick up the keys we were told they only had one key for the car but they would try and get another one from the original owner and that we should call back in a week. I called three times the next week with no response after leaving messages for JJ to return my calls. Today I called and they finally got him to answer my call and he first said they had the key, then he checked and they did not have the key. Needless to say I was very disappointed in my service and the purchase experience working with JJ and Brent Brown Toyota. With all the headaches and misrepresentations that we received, I would advise against purchasing a vehicle from Brent Brown Toyota. I am very disappointed with our experience there. read more

My wife and I purchased a certified-used Toyota Venza from Josh Ekenstam and the sales staff at Brent Brown Toyota Scion on Tuesday, November 3rd (2015). We had seen the vehicle in their inventory of certified used vehicles on their comprehensive website. Josh showed us the vehicle, detailed its features and options, and accompanied us on a test-drive. He was very knowledgeable about the vehicle and its particulars. We liked the car and the price Josh presented us. We thought it was too late in the day to complete a sale, and we were not equipped with the title of the car we were hoping to trade-in. Suffice it to say that Josh and his fellow co-workers at Brent Brown know what they are doing, and have practiced it many times. In a very efficient and stress-free manner we traded-in our old car, financed the new car and drove home happy. I would heartily recommend Brent Brown Toyota Scion in general, and Josh Ekenstam in particular, for your new Toyota/Scion, or certified used, car needs! Many thanks to them (including Andy, Brandon and Shane). R.L. read more

We love our new Camry! Our experience at Orem Toyota was excellent. Sean Carson was our salesman. I have known Sean personally for many years and have purchase several vehicles with him at other dealerships. When I called the one where he worked previously, they would not provide where he was now. I called my Chevy service contact and he told me that he was now at Orem Toyota. I called up Sean and we talked about coming in to look at Toyota cars. He said drop in anytime. So my wife and I went to Orem Toyota to see him and find out what we could get for trading in my truck. Sean is so accommodating and friendly. He is honest and trustworthy. He listened to us and answered all our questions. When we went to look on the lot, he was so patient as we looked at a lot of different models. When we sat down to look at pricing and our trade in, he patiently went over out options for us. Trade in and the price for our new Camry was super. Sean Carson went the extra mile and I trust him to be fair. Everyone at the dealership was great. read more

I bought a Toyota Corolla Cross from Orem Toyota and had a great experience overall. The staff was helpful throughout the process, and everything felt straightforward and low-pressure. They took the time to walk me through financing options and made sure I understood the features and benefits of the vehicle. The dealership itself is clean and well-organized, and they offer a full-service center with certified technicians. I liked the ToyotaCare package that comes with the car--it includes no-cost maintenance for 2 years. I just got my first maintenance check done, and setting up an appointment was quick and easy. It took about 1.5 hours. I waited inside, and they have a chocolate/coffee machine, plus tables with outlets, which made the wait comfortable. Overall, I'm happy with my purchase and would recommend Orem Toyota to anyone looking for a reliable car and solid dealership support. They made the process easy and gave me confidence in the long-term value of my vehicle. read more

Went in to get servicing done and the rep. never gave me a quote up front. When the time came to pick up my car, the bill came to $1350. The only servicing that was done was replacement of the break-pads, oil-change, engine-filter and fluid-fill. They like to rip you off. Don't go here. Ever. Essentially they overcharged for the break-pad replacement ($600) and then charged me for the 30k miles servicing (another $600) even though I had a voucher for the oil-change. They were supposed to skip the transmission fluid change (because I had done it about 6 months prior with the same servicing center). So they charged me for an oil change that I had already paid for, and also for a transmission-fluid change that wasn't supposed to happen. I had been getting my vehicle serviced here for the last year, but this one time has completely changed my perspective on the company. Some of their employees are completely dishonest and will do what they can to swindle you out of money. read more

Those who are looking for a new or used vehicle at Brent Brown Toyota. Please get in touch with Daivd (Mckay) Smith. I had purchased my two current vehicles from Mckay and I have family members who had brought from him as well. I refer Daivd because his time at Brent Brown goes back couple years. He's not your typical newbie, but he's more of a season vet. He also has the knowledge to back up his stature there at Brent Brown. I chose David because of his straight forward personality. He'll tell you how it is and tell you what you really need to hear. In order for him to do what he does best you also need to do your part and work with him. He's laid back attitude complements his knowledge for selling cars. He's easy to work with and easy to listen too. He's not a pushy guy, like stated before. He's straight forward and tell you what you need to hear in order for you to get those keys. That's why I refer him to any buyer seeking there new or used vehicle. read more

Awesome experience today at Brent Brown Toyota. We made great friends at this dealership a year ago upon our purchase. Nate Casper " get's it "!!! Outstanding customer service ! It's a great feeling to know my business is appreciated!!! I will buy my next Truck @ Brent Brown Toyota in Orem !!! Thank you Nate Casper and the great staff you work with . Another great experience @ Brent Brown Toyota in Orem !!! Came back to purchase another truck and was greeted by a very gracious salesman named ALVIN !!! He guided us to a beautiful Tundra that we fell in love with ! Our previous experience we dealt with the fair and wonderful Nate Casper !!! Once again he made us very happy !!! Nate is the Finance director , and as I told him on the last deal we made .... I would be back !!! And once again I was very pleased ! Nate Casper goes beyond to serve his customers !!! Big kudos to Alvin and Nate for another great experience .... we will be back again !!! read more

I had an absolutely wonderful experience here. The cars salesperson went above and beyond to provide great customer service. How great it was to work with a woman. I fel that she understood me and she worked with me to make sure the car was a price I was comfortable with (I got a great deal according to my research online), offered a high trade in value for my old car, and actually called the day after I purchased the car to let me know she was there if I had any questions or needed anything. She really cared and wanted me to be happy with my purchase. And the best part? It was totally low pressure. She actually left me with the car to check it out and told me to come over when I had questions. That's really what sold me. I was dreading going car shopping, but I was pleasantly surprised with how painless this experience was. Whenever I need a new car, I will be going to Brent Brown Toyota. Ask for Stephanie Pope. Stephanie's the best!! read more

I would like to leave a -10000 rating. I am taking legal action upon Brent brown, they are complete slime balls and took advantage of the fact me and my husband are so young, we had a Toyota lease for a RAV4 we couldn't afford the high payments anymore so we asked what we could do, they said we had to trade the car in or we would owe the rest of the lease, we went in getting a car we didn't even want to get us lower payments, well here today we are getting calls from Toyota finance saying we are $1200 behind in payments, we told them we traded the car in, oh but no the slimy finance douche bag named Andy put the rav4 as a voluntary repow so now we are responsible for paying the rest of the lease off for the rav4 and we owe our monthly on the CAR WE DIDNT WANT!!!! I am getting a lawyer today I am so irate, why in the heck would we buy another car if we knew this was goif to happen?!? LIARS! -Hayley Renelle read more

The worst service department in the world. They didn't check things that I wanted checked and why I asked why they didn't check it they said they forgot and that it'll take 3 hours to check it after I've waited two hours already. They got dirty oily grease on the interior of my car and the service guy didn't even cover my driver seat when he worked on my car. They had my appointment down for the wrong day so they had to squeeze me in that day which is probably why they didn't check what I wanted checked because they didn't have time. I asked them do you call or send an email if I forgot my appointment and they said yes, so I asked, then why didn't I receive a call or email if I you had my appointment down for two days earlier? Mike the service manager said he doesn't know why. Just all around very unprofessional and very unapologetic. I would never take my car there again. I don't trust them! read more

I purchased a brand new 2020 RAV4, Limited, Hybrid on July 30. I met first with Micah to discuss options, price ranges, etc., etc. He was very accommodating. I went Home to think it over, then next day I returned expecting to see Micah again, but he had the day off. Brock asked if he could help. Both of these two were knowledgeable, friendly and a credit to your company. Neither was pushy. Both helped to explain how to use some of the new options I wasn't familiar with and both expressed a willingness to continue to offer answers to whatever questions I might have down the road. They both represented your company well and I wouldn't hesitate to recommend them to a friend looking to purchase a vehicle. I understand that my Camry trade-in has already sold. BTW, I'm still enjoying my 2008 Tacoma. I'm three for three at Brent Brown! --Winn Wilcox read more

Recently, my wife and I visited the Brent Brown Toyota dealership in Orem to consider buying a new Toyota. We were looking for certain features and ended up visiting the dealership and taking test drives in several vehicles over a week's time. Most of our dealings were with Spencer Colby (a sales manager) and Shane Noyce (a sales associate), who were both patient and knowledgeable. They both spent significant time with us, were very friendly, and worked hard to grant every request for test drives and to answer every question. Also important to us was that they allowed us the time to work through the various questions we had to answer in our own minds as part of our complex purchase decision. Throughout the process, they made the experience pleasant and valuable, and we highly recommend their dealership. read more

I had a great experience at Brent Brown Toyota while I got my car serviced. Lofi provided me with a vehicle for me to use while my car got serviced so I didn't have to wait the 3 hours. During the 3 hours of my car being serviced, I received a phone call from Corbin who notified me of a chip on my windshield to see if I wanted to get that fixed. He said that my insurance would probably cover it since I recently paid off my car. He got all the paper work ready and called my insurance on a conference call. Filed the claim quick and easy. Joel also called me to notify me about my alignment and gave me a 10% discount to get it fixed. After my car was ready, Josh explained what was done and serviced, schedule a return date, and I was on my way. read more

Shopping for my new Tacoma was a real challenge. I went to all the Toyota dealers trying to find a salesman that I trusted and a sales manager that was honest. They all failed, except Brent Brown Toyota. If you are looking for a salesman that is honest, you want to ask for Greg Easton. He is a real professional. He truly cares about the customer. Looking back on my experience trying to buy a Toyota product, I found out it was a big waste of time going to the other dealers. They were dishonest and very unprofessional in their sales tactics. Don't waste your time, go to Brent Brown Toyota and find Greg Easton and his sales team of professionals. You will get an honest deal, and you will have worked with people that really care about you. read more