I have attended several sales by this company. They are always super-well organized and Ms Kabot…read moreseems to be a walking encyclopedia of fine jewelry and antiques. When my mother passed I had no idea what to do with her jewelry. Ms Kabot - Carol - was extremely knowledgeable and honest in how she answered my questions. She understood the fine jewelry market and guided me on what pieces I should sell and what I should keep. I was especially touched that the person who was going to refine the gold refused my mother's wedding ring and insisted I keep it. Carol agreed with them and I am very thankful that part of their business model seems to be the acknowledgement that they were looking out for my emotional well-being as they put price tags on things that I care deeply about. I left the experience feeling positive about something that was very painful to me. And they were right. I always teased my mom I was going to make Christmas ornaments out of her jewelry. This year her wedding ring hung on the top of my Tree, on a little gold hook, and every time it sparkled at me I smiled and thought of my mom and how she would like that she was part of our Christmas. Thank you for not accepting that ring, you were right that I needed to keep it.

The estate sales are always very professional, fair prices and well staffed!…read moreWouldn't want to miss out!

Went to them to repair my loose diamond in my wedding ring, after hitting it accidentally on metal…read more Went to a previous place and was told I'd have to wait 6 weeks to have it repaired, while not having it in my possession all that time. Decided to check other reviews and found Willamette Artisans. Instantly when I walked in, they were welcoming, and knowledgable. They fixed it and polished it on the spot. Took just about 15 minutes . Looks beautiful! I'm so elated to have my ring with me! Thank you!

Quality jewelry repair at fair cost. Parking is a bit…read morechallenging. Showroom small but adequate. Customers are given estimates on repairs and if any changes needed they will call. I recommend this business and will return for future needs or desires.

This is the only jewelry store to go to in Eugene if you're looking for honesty, authenticity and…read morequality. Highly highly recommended. Charles is very knowledgeable. It was an honour to do business with him. cbj, Eugene, Oregon five star rating

My wife and I had a terrible experience at this jewelry store. Initially, a younger girl was very…read morehelpful, setting us up to have my wife's wedding ring cleaned and repaired, and we even bought another piece of jewelry. However, when we returned, an older lady assisted us and was quite rude. A few days later, we realized the repairs we had paid over $800 for hadn't been done. When my wife brought the ring back, the older lady accused her of lying and bringing in a different ring. After a very unpleasant interaction, she finally agreed to repair the ring. However, when we picked it up, the main diamond's prong was still loose. Frustrated, we drove downtown to Willamette Artisans Jewelry, where we received excellent service and they did a great job. I highly recommend checking them out instead.

I have an antique loveseat, an heirloom, I plan to sell and even though reality was not as I had…read morehoped ($$$), she gave me an honest estimate as to its current value. This included the possible manufacturing history of such a piece as well as pointing out details and/or flaws I had not noticed that affected the value. She also elaborated on the past and future trends to watch for my consideration at a later time of sale. It was a valuable learning experience, history lesson and reality check I highly recommend.

We inherited over 70 original paintings and Cummings met with us to advise on how to get them…read morevalued and sold efficiently. The cost was minimal and the advice was valuable. We highly recommend them.

I needed to get a couple rings sized and decided this was the place to go. Jerel was a very nice…read moreand helpfulguy with quite a selection of jewelry. He told me all about his years of being a jeweler and showed me a book of he and wife's work throughout the years. Very neat guy. He finished my rings within an hour and half and did beautiful work. I would absolutely recommend him and will be back for all my jewelry needs.

Jerel was super helpful. He resized and cleaned my wife's ring in a timely fashion. It turned out…read moregreat, and she was very happy. We will definitely go back.

I bought a new sewing machine at Paramount! I visited about…read more2 weeks earlier-Banner showed me several new machines. I then talked with friends who quilt and embroider. Returned and bought a Brothers-again with help from Banner! Can't wait to visit there again!

Lost a sewing foot to my machine, went to Paramount for it......$40, then found mine and tried to…read morereturn it and they said the owner had a policy of no returns on them. I had not even taken it out of the package. I'll never go there again.

I visited this shop a few weeks ago with the intention of supporting a local business while…read morepurchasing a vacuum. I ended up speaking with one of the owners--and he sold me a Panasonic vacuum with replaceable bags. It felt a bit pricey, but I appreciated the 30-day trial policy he mentioned and was willing to give it a shot. After using it at home for about a week, I realized it wasn't the right fit for my space. The vacuum was quite heavy, and since I don't have carpet, the idea of constantly replacing bags seemed unnecessary. When I returned to exchange it, the guy was noticeably more frazzled and less friendly than before. I explained I was looking for something lighter, ideally bagless and possibly secondhand. He showed me a few options, but they felt outdated and still fairly bulky. We eventually landed on a lightly used Dyson cordless model, which was around half the price of the original vacuum. This is where the real frustration started: rather than issuing a straightforward refund, he first said he would cut a check--which surprised me, given the advertised 30-day trial policy. He then seemed unsure how to process the refund at all, referencing the invoices and appearing overwhelmed by the system. After some back and forth, he ran my card again, saying the receipt indicated a refund had been issued. But when I checked my bank account, it looked like I'd been charged a second time instead. I returned to the store and showed him the transaction. He remained convinced the refund had gone through, but after I insisted--firmly--that he contact technical support or else I'd need to involve my bank's fraud department, he finally got the system to process the refund correctly. It took about 45 minutes in-store, and the money hit my account 2-3 days later. In the end, everything was resolved, and I did leave with a vacuum I'm happy with. But this was a pricey transaction, and the whole experience felt more complicated and time-consuming than it should have been. I'm sure this store does good work with vacuum and sewing machine repairs, but based on my experience, I wouldn't recommend purchasing a new vacuum here unless they improve their return process and customer communication.

Our Shark stick vacuum stopped sucking and I brought it in for a fix. Josh examined it and the…read morebelt motor had melted. Note: Shark Vacuums don't sell parts even to repair shops. Very quick turnaround and he didn't charge me. I'll certainly do business with these folks again. And I'll never purchase a Shark again.

Our washer stopped spinning and Emerald Appliance Repair was quick to schedule an appointment,…read morefixed the washer on the spot, and all for an affordable price. Highly recommended.

Jay, the repair tech, went beyond the call of duty in every department. My wife called Emerald to…read moredeal with a dryer that has been giving us trouble lately out here in Santa Clara, our regular company couldn't come for a couple of weeks, no good. Service was top notch, as was Jay's integrity, he could have charged us more, but went out of his way to make everything right at a super low price. They've become our new repair guys, bottom line. Could not be happier with their service.