After my parents had a good outcome with their experience with EE at Cool Springs, we decided to…read moregive them a shot with a washer and dryer at our brand new home. Day one after receiving them, wash one, water was everywhere. All over the floors, lower part of the walls in the Landry room and hallway. We called, they said they would call by EOD to schedule a service appointment because there was water damage and no one called. So we followed up the next day. They said they would call to set a service appointment... no call. My wife called again. She spoke with Jim the service manager. He assured her that he would have someone come out at a certain date and time. She subsequently got a confirmation text with completely different info than what was discussed. We were then sitting at one week without a washer. Made one last call to speak to the store manager. He didn't seem the least bit concerned about our issue. Seemed like I was bothering him by calling. I told him to just come and get them and issue a FULL refund. Guess what... got a refund. Not a full one. They refused to refund the delivery fee for delivering damaged equipment. And, they didn't even hook up the dryer correctly either. We paid extra for a steam kit and such, never even installed it. EE is a joke! Heck - we were even told by one of their employees, there was a manufacturer defect in some of these models but that they would rectify it. And still got nowhere with them. What a waste of time and money (the delivery fee). We will never do business with them again. Truly, terrible customer service experience.

What went well? In one word Esric Da Silva! He was knowledgeable, approachable, and helpful in our…read moredecision making for new kitchen appliances. We did our due diligence in asking questions and he did not disappoint! The promotion EE had was spot on. Thank you Esric. We will be back because of you.

In the past 4 months I've purchased a new laptop computer and a new TV from this location, and both…read moreexperiences were wonderful. Employees, helpful! Store, clean! Prices, on point and competitive! Nothing bad to say. It's not fun to drop a big chunk of change, but if you need new electronics, this is the place to go for help.

This is the worst store and worst customer service in retail. I purchased a macbook for over…read more$2000. My old computer was listed as a trade in for $35, as it is over 10 years old. I went to pick it up but was told that I must bring in my old computer for a trade in first. I explained I will once I download all my files from the external drive and make sure they are on the new computer. They would not allow me to pick up the new computer I just paid for. I asked if they could just charge me the cost of the trade in and I would be happy to pay in and then get a refund once I return it. They stated they could not do that and would not give me the new computer. They offered for me to bring in my old computer and sit in the store for the next hour and transfer all the data in front of them or have them transfer all the data for me. I explained I did not feel comfortable having someone access all my personal information. They stated there is nothing else they could do. I cancelled the order and went to Apple Store and picked up same computer that day without issues. I WILL NOT BUY ANYTHING IN THE FUTURE FROM BEST BUY AND RECOMMEND AVOIDING THIS STORE COMPLETELY!

This Home Depot is great. Staff is friendly and helpful when I cant find a given item. Shared some…read moregreat recommendations on a recent bathroom renovation project. Thank you :)!

We ordered a toilet from Home Depot for a home remodel and waited ... and waited ... and waited …read more.. for a month. They had promised to deliver the toilet in four days!! We tracked the order which was tantalizingly close to Nashville after a week, sitting on the outskirts of town in La Vergne for a few days. Why wasn't it moving? We probably should have driven down and swiped it. Because next, it traveled to Virginia to New Jersey to Dallas to Virginia again. It continued its cross-country adventure through various states before arriving at our house a month late, interfering significantly with our remodel schedule! After considering for years to switch to Home Depot's main competitor just 7,007 feet away, we finally had the last straw. After spending hundreds of thousands of dollars at this singular location for a decade's worth of remodels and being perpetually disappointed, the 2026 ice storm hit Nashville. Tenuously making our way over the ice and out of our neighborhood, we were thankful to find Home Depot opened with the rest of Cool Springs being a ghost town. We desperately needed a generator after losing power, and they were prepared with stacks of them by the front door along with space heaters and flashlights. We had a $500 generator rung up and asked the employee how to use it, being a style of generator we had never used before. This bear of a man his grumbled "Look it up in the Internet!" There were no other customers, there was no reason to rush us out of the store, everyone was desperate in the middle of an unparalleled power outage in Middle Tennessee, and the brusque attitude was completely uncalled for. Look it up on the Internet? HEY, DUMMY! We have no power, no heat, no hot water, no Internet, and no cell service. How do you recommend we "look it up" on the Internet. Needless to say, we shall never return.

TIM IS YOUR GUY! He's super friendly and not pushy at all. I came in knowing I wanted my first…read morespeedqueen washer and knew which model I wanted I just wanted to see it in person first. Things went quick and was super easy. My item was available for 2 day delivery. They outsourced our delivery, which ended up going well. Tim mentioned they would bring new hoses, but they did not. I have a call into them about picking those up. Went in on a Tuesday morning, and had it delivered and set up and ready to use Thursday morning. I received a text the next day just confirming my address and my delivery for the following day. It did say we would get a call/text about the time frame the day before, which we did not. I replied to their text at night and Thursday morning bright and early she texted back with the arrival time frame. Overall I would recommend them, and I will be back. Tim was great! Ask for him and tell him I sent you!

McCall's was great about fixing my mower. I was having a problem with charging and they fixed it…read morefor no charge. I STRONGLY recommend them for all your needs!

The delivery men were outstanding in every way! They were efficient, prompt, attentive to detail…read moreand courteous. I can't say enough good things about these great delivery people. Also, our experience with our salesperson Esric was excellent! He was just the kind of a salesperson you dream of when having to purchase items that can be challenging in many ways. Esric went over and above the call of duty to help and assist us. Thank you to this great company and their fabulous staff. I highly recommend Electronic Express and a staff that you can't beat. We sure love all our new products! Stan & Terri M.

Unlike Lowes, and Home Depot, where I couldn't find a knowledgeable person to answer some questions…read moreabout a refrigerator, I received prompt enthusiastic and respectful service from the team at Electronics Express. I was able look at a large assortment of refrigerator models from a lot of manufacturers, get answers to my questions, and I don't have to wait ten days to two weeks for delivery of the one I picked out. I'll have it this week. I will never go back to Lowe's or Home Depot for an appliance again.

Had Ryan out twice this week for different appliances. He was able to diagnose the issue and fix…read morethem. He doesn't upsell you. He just gets the work done and done well. Super nice guy that you feel comfortable having in your home. I will recommend him to everyone who needs to have an appliance looked at.

Ryan has been so helpful now for multiple house calls. He always gets us scheduled quickly and we…read moreare back up and running in no time! Extremely knowledgable, friendly and helpful when going over costs and making decisions. Will continue to use him and recommend him for all of our appliance repairs!

This Lowe's is located on Mallory Lane and anchors the plaza that features a few eateries including…read morePanda Express and Cava. For the most part, this is your standard Lowe's location. Our of the big box home improvement retailers, I am a Lowe's guy through and through for a few reasons. Pricing is the first, I seem to find better deals, especially clearance deals at Lowe's. Second is service, which tends to be decent at all the stores, this one included. My office is not far from here, so anytime I need to scoop something up for a project, I do so on the way home as I pass right by traveling down Mallory. My favorite section here is the grill section. I have gotten sooooo many grill items and accessories from this Lowe's. There is always something I forget or am interested in. This location is good on stocking as well. There has never been a time where what I was after was not on the shelf. They keep the store, inside and out, in good condition and clean. Overall, solid Lowe's location that comes in clutch when needed!

Nice Loews . They have a good garden selection but not the same merchandise I saw at another . They…read morehad some nice house plants . I picked up two different varieties of pothos plants .

Oh man! What a FANTASTIC experience. Technician Keith took care of things for me and my family from…read morestart to finish. Top notch communication, honest and informative conversation and the kind of customer service you PRAY FOR when needed most. I will absolutely be returning as a customer next time I have ANY appliances-related needs. Thanks Keith for a perfect customer experience.

Would not hire this company. Owner came out, dented our washer & dryer, bc he climbed on top of…read morethem, and didn't fix the dryer. He still charged me a service call fee $125, even though he further damaged our appliances. Said it might work again for a day or two months, really unknown. Seemed like he wanted us to buy a refurbished washer dryer set from his warehouse. I went on YouTube, bought the parts & fixed it myself! Why would we hire someone that damaged our appliances?

Me and my husband called this company to come fix our washing machine, the problem was the lid lock…read moreand the control panel, but prices were all over the place, the service fee was out of this world, and here we are 6 months later and our washing machine is broke down again. We are dissapointed with the price and the work that was done.

Vadim was great. Process was quick and I appreciated their honesty & professionalism!read more