In the past 4 months I've purchased a new laptop computer and a new TV from this location, and both…read moreexperiences were wonderful. Employees, helpful! Store, clean! Prices, on point and competitive! Nothing bad to say. It's not fun to drop a big chunk of change, but if you need new electronics, this is the place to go for help.

This store is a dumpster fire. Maybe it's my fault for giving them additional chances. They never…read morehave enough staff. I just waited for 35 minutes for anyone to help me in the computer section. I asked managers for assistance, they told me someone would be right with me. They never were. I finally walked out without a computer. For a business selling $2000 machines, you would think they would be staffed to sell $2000 machines. They are not. I wish I could rate zero stars.

We ordered a toilet from Home Depot for a home remodel and waited ... and waited ... and waited …read more.. for a month. They had promised to deliver the toilet in four days!! We tracked the order which was tantalizingly close to Nashville after a week, sitting on the outskirts of town in La Vergne for a few days. Why wasn't it moving? We probably should have driven down and swiped it. Because next, it traveled to Virginia to New Jersey to Dallas to Virginia again. It continued its cross-country adventure through various states before arriving at our house a month late, interfering significantly with our remodel schedule! After considering for years to switch to Home Depot's main competitor just 7,007 feet away, we finally had the last straw. After spending hundreds of thousands of dollars at this singular location for a decade's worth of remodels and being perpetually disappointed, the 2026 ice storm hit Nashville. Tenuously making our way over the ice and out of our neighborhood, we were thankful to find Home Depot opened with the rest of Cool Springs being a ghost town. We desperately needed a generator after losing power, and they were prepared with stacks of them by the front door along with space heaters and flashlights. We had a $500 generator rung up and asked the employee how to use it, being a style of generator we had never used before. This bear of a man his grumbled "Look it up in the Internet!" There were no other customers, there was no reason to rush us out of the store, everyone was desperate in the middle of an unparalleled power outage in Middle Tennessee, and the brusque attitude was completely uncalled for. Look it up on the Internet? HEY, DUMMY! We have no power, no heat, no hot water, no Internet, and no cell service. How do you recommend we "look it up" on the Internet. Needless to say, we shall never return.

Like the winds of time, change supposedly comes to everything. In the case of Home Depot, it's…read moresimply inconsistency from day today from week to week from year to year .... And some things don't change. Biggest frustration for me is to go online to see if an item might be in stock. Then jot down the aisle and bin number and go to the store only to find out that the information I wrote down was incorrect. My solution -- simply check the store app and map....Same issue there: every item was off by at least one aisle. And when I checked for with a staff member. (Who was polite & congenial).... He said "I don't know where they have that today you might check...so and so area." Problem? Uh... I had already checked there and it's not where he guessed it might be. Check out? Another pain in the neck headache. First machine would not accept my loyalty number, so clerk entered it manually. Then the machine refused three times to accept my payment. Again, clerk who has been there, 10 years, said "it's always like this." Plans? Not coming back here too soon.

TIM IS YOUR GUY! He's super friendly and not pushy at all. I came in knowing I wanted my first…read morespeedqueen washer and knew which model I wanted I just wanted to see it in person first. Things went quick and was super easy. My item was available for 2 day delivery. They outsourced our delivery, which ended up going well. Tim mentioned they would bring new hoses, but they did not. I have a call into them about picking those up. Went in on a Tuesday morning, and had it delivered and set up and ready to use Thursday morning. I received a text the next day just confirming my address and my delivery for the following day. It did say we would get a call/text about the time frame the day before, which we did not. I replied to their text at night and Thursday morning bright and early she texted back with the arrival time frame. Overall I would recommend them, and I will be back. Tim was great! Ask for him and tell him I sent you!

McCall's was great about fixing my mower. I was having a problem with charging and they fixed it…read morefor no charge. I STRONGLY recommend them for all your needs!

The delivery men were outstanding in every way! They were efficient, prompt, attentive to detail…read moreand courteous. I can't say enough good things about these great delivery people. Also, our experience with our salesperson Esric was excellent! He was just the kind of a salesperson you dream of when having to purchase items that can be challenging in many ways. Esric went over and above the call of duty to help and assist us. Thank you to this great company and their fabulous staff. I highly recommend Electronic Express and a staff that you can't beat. We sure love all our new products! Stan & Terri M.

Unlike Lowes, and Home Depot, where I couldn't find a knowledgeable person to answer some questions…read moreabout a refrigerator, I received prompt enthusiastic and respectful service from the team at Electronics Express. I was able look at a large assortment of refrigerator models from a lot of manufacturers, get answers to my questions, and I don't have to wait ten days to two weeks for delivery of the one I picked out. I'll have it this week. I will never go back to Lowe's or Home Depot for an appliance again.

Great value, gently used . Available for pickup in Germantown area near nashville. Perfect if you…read moreneed to move to a new place ~ greatly discounted . Great condition. . Prefer to sell all but will take best offer on individual pieces.

Ryan was able to diagnose and fix our dishwasher. He was competent and pricing was fair…read more I will definitely be using Precision Appliance Repair again if any of my appliances are broken. Highly recommended!!

I went in on Sunday was greeted by a nice young man who was kind enough to ask me if he could help…read moreme find anything. I stated I what I was looking for and he directed me to the right place. Once I ready to check out this rude Indian lady started to check me out. I had a gift card, when I went to pay, she did not speak English well and told me I had to give her the pin. I had not scratched that off the back of the card, so I simply asked her if she had anything that I could scratch off the area with she said no rudely. I said do you have a coin she said rudely again no I said you have a pen. She said no the third time I said, do you have scissors or anything that I can scratch it off with? I don't have anything and she raised her voice and said no again. She was extremely hateful. I don't even understand why your company would hire someone who could not speak English well and who did not have any Customer Service skills. I would think that would be a quality you would need to work with the public. I suggest the manager retrain Anusha the Indian rude lady to know how to treat customers. After all this is Franklin not Antioch.

This Lowe's is located on Mallory Lane and anchors the plaza that features a few eateries including…read morePanda Express and Cava. For the most part, this is your standard Lowe's location. Our of the big box home improvement retailers, I am a Lowe's guy through and through for a few reasons. Pricing is the first, I seem to find better deals, especially clearance deals at Lowe's. Second is service, which tends to be decent at all the stores, this one included. My office is not far from here, so anytime I need to scoop something up for a project, I do so on the way home as I pass right by traveling down Mallory. My favorite section here is the grill section. I have gotten sooooo many grill items and accessories from this Lowe's. There is always something I forget or am interested in. This location is good on stocking as well. There has never been a time where what I was after was not on the shelf. They keep the store, inside and out, in good condition and clean. Overall, solid Lowe's location that comes in clutch when needed!

Dryer wouldn't start. Service was quick and very efficient. Anthony was polite and knowledgeable…read more Will use him again

Very knowledgeable and helpful. Will not waste your time or money. Great referral advice as well…read morewhen I needed a new washer. Will recommend for all your appliance needs.