I been going to Michelle and Lee for years. I love this place. Atmosphere is bright and open with its high ceiling and huge windows facing Lougheed. I live right at Brentwood and love the convenience of going to Starbucks before going for my much deserved pampering at Orchid Beauty Centre. I love how this place take cleanliness seriously. Michelle does most beautiful nails that are drop dead gorgeous and Lee does the best mani. I love the hot stone massages! I am sad some other ppl had not so great experiences. I would rather go to a place like here than a cheap dirty place that does not take cleanliness seriously. I am going for my pedi tomorrow and can't wait! It's my happy place for 4+ years now. Update* just got my shellac pedi w Lee This place lines the foot soaking tub so each time i use it's clean. I have my own nail kit that staff keep under my name, so it is never used for anyone but for myself. I love all these little efforts on cleanliness and sanitary measures that I do not see anywhere else. and Lee gave me a best massage after exfoliating my feet and calves then hot stone massage I'm feeling super pampered and happy! read more

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For the cleanliness and lower cost nail salons in the area, Orchid gets a 2/5. My French pedicure chipped within a week, which either is a long time for some people or like me, just too soon. French Pedi's usually last about 2 weeks at least for me. The young lady working on my pedicure wasn't the very least bit friendly either. She had a scowl on her face the entire time. Not a pleasant experience. read more

I've done shellac mani and spa pedi from this place and I can't complain. The staff are friendly contrary to what others have experienced. I also did Brazilian wax and ladies you know how awkward it can get right? Having a stranger down south, you know what I mean But Michelle was all professional about it. She even commented that I'm special whatever that means LOL! I give this place 4 stars for professionalism when it comes to Brazilian waxing! read more

I have gone to City nails many times and never had an issue until today. I called in to see if they could do a pedi and they said yes, come in. I got there and after about ten minutes or so was seated in a pedi chair. The water was cold so I asked someone walking by to heat it which they did. I then proceeded to sit there for 45 mins being completely ignored. No one acknowledged me or let me know anything. They all avoided eye contact and went on with their business. I finally got up since the water was now ice cold and said to the woman that this was silly and I had been waiting for 45 mins. She barely gave me a glance and looked away. I put on my shoes and left with zero acknowledgement. shittiest customer service I have ever experienced. all I wanted was to do something for myself as life has been so busy and I left feeling worse than when I arrived. read more

I came in last minute without a reservation and the staff was very accommodating. I did a Mani/Pedi combo for $40 which is a decent price. They did take over an hour but there was some shifting because of people who did make reservations. Side note: they charge you for a file and buffer if you don't bring your own. That cost an extra $3. That said, to each their own. Guess it helps in the hygiene department. I didn't mind though because I got the fantastic chair massage and warm foot bath. The place is hygienic enough, still looks "newish". The staff aren't overbearing which I prefer. As usual, they attempt to upsell to shellac or gel but this place stopped after I just said no. Often the nail person keeps going on and on about how great gel or shellac is thinking they will change your mind. I had a good experience here and would recommend it to others. read more

I always come here to get my nails done however recently got an acrylic manicure with French nails And my nail lady argued with me on whether or not they looked even. Told her a few times this doesn't look right and she argued with me saying it was fine when it was clearly not... Their prices are a bit expensive and quality is ok Nice location though . read more

Unfortunately I can't recommend this place. Their prices are literally changing by the day i.e. when you go to pay they put some random numbers in a calculator (that aren't always the same as their price list posted on the wall) and it can change for the same service depending on the day. Is shellac removal $0, $5 or $10? It will be a surprise at the till! You can easily tell the people working there only have on-the-job training (not professional) and I can't be sure they thoroughly sterilize their utensils between clients. Pay a bit extra and go somewhere reputable so you don't have to pay double to fix it later... read more

I've been here a few times and had great service, but this visit was very poor. We had appointments for 3 at 5:30, ideally to sit beside each other and have a visit. My appointment started roughly on time, while my two friends were kept waiting 1.25 hours. I was sitting in the pedi chair, and they were chatting and keeping me company, but it was never explained to us why our appointment time apparently didn't matter. Another group of three came in for the same appointment time, yet there weren't enough technicians, and they were started before us. Why make an appointment if it won't be honoured? It's very disappointing, because I liked this salon in the past, and they've done good work. But making my friends wait an excessively long time with no explanation, or even discounting the service is unacceptable. read more

Decent pedicure with kind staff that aren't rough on your feet. My massage wasn't great but I should have said something. Salon was clean and all the massage chairs were in working order. Overall an average pedicure, but certainly wasn't the most thorough pedi I've had. read more

They are cheap and clean. And I'm gonna say they are clean because they are brand new. $25 pedicures, $18 manicures, acrylics and gel around $40. They also wax and do facials/microdermabrasions (range from $35-$80). I'm getting pedicure right now as we speak. Girl who is doing my pedi is obviously new, since she is cutting my cuticles with extreme slowness. I cannot describe how sloowwwww and gentle she is going, it's like she's scared to touch me. At this rate I could probably get married and have a kid before she is done with my feet. I like efficiency, and efficient she is not. Also, the lady next to me is training a new girl and she is just sitting there watching the older lady, I don't think they're certified nail techs here. They also tried to sell me a nail buffer/file in a baggie for $3. You can also bring your own. When my girl was filing away my callous, she actually told me me hold my leg/foot up as it's "very tiring for her." And she also cut me as you can see in the picture, I'm still raw and kinda bleeding from it, it's been 2 hours. Ummm yea...me think not. No thank you. When I was paying, the older lady (they speak mandarin) asked my nail tech if I bought the nail file/buffer baggie, and she asked her in mandarin how come I didn't buy it (probably thought I didn't understand). I replied back to the older lady in mandarin, scared the shit outta her. LOL read more

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Good service, convenient, and fantastic job! Smells wonderful when you walk in. Love the soothing lavender aroma. Got our pedicures right away and gel polish while our toes dried. Extra $3 for your own files to keep or leave on file. Looks sanitary to me. This will be my to go place when I'm around. read more

Orchid Beauty Centre - Pretty Pink gel polish - Hair Removal Near Me - Vancouver, British Columbia

This was the absolute worst manicure I have ever received. I asked for my nails to be filed to the tops of my fingers and she immediately cut them to the quick with clippers. She then cut and filed them so deep into the corners I woke up this morning and they were lightly throbbing because they almost feel ingrown. Not to mention she filed the sides so narrow and short they just look ridiculous. After the polish was applied she put lotion on my hands and arms without wiping them down first and rubbed all the filed nail dust into my hands. I know a cheap manicure is never perfect but I have never had such a bad job done that I was compelled to leave a negative review. DO NOT GET YOUR NAILS DONE HERE. read more

I would give them a 5 star because they are caring and know their job very well. They may not appear too friendly at the beginning but in reality they really care about your choice of polish. I got both meni and pedi done with shellac and love them! Good job girls! Will be back for sure... read more

Orchid Beauty Centre - Hair Removal Near Me - Vancouver, British Columbia

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I've been getting my nails done forever, and I'm so happy to have found this place. I love the look and feel...very stylish interior decor. They have very reasonable rates and I always add gel polish and foot massage to my mani/pedi. Michelle does my manicures and they are always flawless. Ping gives theeee best foot massage and even uses hot stones. Heaven. I call before I come because I don't have the patience to wait, and so far they always have time for me :) I love that they give you the option to buy your own files/buffers and store them for you. Gives me peace of mind to know they're only used on me. Free parking in the underground by Browns :) Oh and they have SO many gel polish colours to choose from and keep up to date with new releases. read more

Orchid Beauty Centre - Sparkly white gel polish on my perfectly manicured natural nails by Michelle #love - Hair Removal Near Me - Vancouver, British Columbia

I would not waste my $ here. I tried to get a wax here one time. They kept saying five mins, five more .... Then before I knew it, 20 minutes passed. I asked again and they said to come back after work. $40 for a wax was such a waste of time and effort. Their hair removal room is creepy, dim and they leave hair places... Super unprofessional Unfriendly Go elsewhere. read more

Horrible salon and service. Spent 2.5 hours getting a mani pedi which takes less than an hour at most salons. HIDDEN FEES. I was charged for the regular NAIL POLISH used on top of the service. The nail tech was terrible and took way to long. Inexperienced work. The salon was out dated and chairs were uncomfortable. I usually go to a different salon but decided to try this place. I will never go back. After I confronted them about their hidden fees the desk lady started screaming and caused a scene. Her and another employee forcibly grabbed my child as I was trying to work out a compromise on the price. As the brochure and online brochure did not say that nail polish is extra on top of service. I was charged 50$ when the online brochure and physical brochure both said 35$ for acrylic - NO WHERE DID IT SAY POLISH IS EXTRA. Total scam artists for terrible work. DO NOT RECOMMEND. read more

Orchid Beauty Centre - I asked for coffin nails and as skinny as possible. My Nails are uneven, thick, fat, not coffin shaped at all. And THIS took her 2 HOURS. - Hair Removal Near Me - Vancouver, British Columbia

I had a decent experience at this nail spa. I found it randomly because my sister and I were in the area and looking for a place to go to for shellac. I just arrived in Vancouver after being away for a couple years. My sister usually goes to a nail spa in Yaletown and because of me being in Burnaby she agreed to try this place with me. We had every intention of returning to this place if the experience was good, so we purchased the nail kit ($3) for them to keep for our return visits. It turns out, we won't be back. At the beginning of the service, we both advised that we did not want our cuticles cut. We just wanted simple manicures with shellac. We already had shellac and needed the previous polish removed. My nails turned out great, but my sister had a crack on one of her nails so her nail artist told her that it is best not to complete the job to avoid any infection. Her nails were filed and a little bit of skin was cleaned up around the cuticle (no cutting though). She washed her hands and the lady put lotion on her hands (it was not a message). My bill came out to $28 ($5 removal of shellac, $18 manicure, $3 for the nail kit + tax). I was content with my bill. My sister's came out to $22 and she was livid. In any other nail shop, the owner would not have been so desperate to keep the full cost of a manicure, which was not complete. We seriously thought that her bill would have been $12 max. We discussed this and the owner politely explained and tried to justify why the fee was $22. It seemed ridiculous, but my respectful sister, paid the bill and let it be known that she will never return. I let her know as well. A better solution would have been for the owner to give my sister a $10-12 credit towards a future service, since the manicure was not completed today. This store has poor communication, doesn't listen to the customer well and is not interested in retaining customers. For a full complete wonderful experience, do not come here. Stick with Pure Nail Bar. read more

Pedicure was very poorly done. Butchered my nails all unevenly, super rushed (even though I had an appointment), didn't put on the foam toe dividers the first time so my toe rubbed to the next and she had to redo. Then she just wanted to do one coat saying that two coats is "too thick". Lame. I asked for two coats and a top coat (which I doubt she would've done had I not asked for it). End result of the polish job - coated unevenly, some side areas missed. And who charges for a nail file and buffer?? That's just the cost of business. Two big thumbs down for me!!! read more

Two ladies worked on me at the same time so I got out of there faster. I got the gel nails on my hand and it was so strong that it has lasted over a month and hasn't chipped, only grown out. They did a neat and tidy job. I will be back. read more

This nail salon is awful. Asked for ombré French tip nails and she sponged on the gel poorly and left bubbles! There is so much texture on the nail. When I complained about the bubbles, the nail tech was defensive and said it 'looked natural' and that she meant for those to be there. As I continued to say that this isn't what I wanted (and showed her the same photo I showed at the beginning of the appointment), she says 'oh I didn't see that'. She didn't offer to redo them or to change the colour at all. She only offered $5 off. I will never come here again. Left angry and now having to go somewhere else to fix them. read more

Orchid Beauty Centre - One of the photos that I showed the nail tech at the beginning of the appointment - Hair Removal Near Me - Vancouver, British Columbia

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Came here today for a pedicure, I had some trouble finding parking as the area doesnt have very much unless you are down to pay for parking which is something im not really into, but I found out they do have underground customer parking so that is a plus. I walked in and it wasnt terribly busy, I waited about 20 min to get started on my pedi, the lady who was helping me (her name is Mary) told me that I should have made an appointment before coming so I didnt have to wait too long (the sign outside says walk-ins welcome lol). Anyhow all in all the experience was pretty good, its not as busy as the Kingsway location but its way more spacious, very clean, they take their time, pay attention to detail and you cant go wrong with $40 for a shellac pedicure! Will definitely be back again! read more

I fully had the best pedi and leg massage of my life. I come bimonthly so that's a big statement! Ping was perfect and she did a seriously amazing job. I've been going to the Broadway location for two years and have switched. Super satisfied read more

Decided to give this place a second chance after a chipped 2-day old shellac manicure. I got the spa pedicure and it was heavenly. $25 and you get the works- amazing massage chair, cuticles, nail trim and shape and buff down. Leg massage with lotion & even a hot stone massage. Best value for the best pedicure i've had. The lady looked young but she was gentle and did an amazing job. I'm already planning my next trip back & going to try getting an acrylic fill as well. ** I believe they have recently got new staff and they have improved a lot since they first opened read more

I've been to my fair share of nail salons and this is easily the best salon I've been to in Burnaby. I originally started going here because I was looking for a new salon and it was about a two minute walk from my house. I always get my nails done by Michelle, who is amazing! They do get quite busy at peak hours (12-3) but they always do a great job. It's never rushed and they're very patient as I'm a pretty indecisive person when it comes to my colour. They always give great suggestions for colour and shape and they never fail to disappoint! I'm not sure about the other reviews, but I find them very friendly and experienced. read more

I just wanted to take the time to tell future clients about the service i got at orchid lougheed yesterday. Ive been a client and my friends have been clients of Orchid for a quite a while. Today i had a mani/pendi appointment scheduled for 5:15pm. I left work early to arrive at my appointment on time as i was told that there was 3 appointments at 6:30 and that it was the latest i could come. My appointment was scheduled many days in advance as i was getting ready for my birthday. I arrived on time and waited until 5:45 to get service. Obviously understaffed and overbooked i was shifted down the line. My nails were finished at 6 and i continued to wait to get my pedi done until 7pm. The 6:30 appointments were taken care of while i continued to wait until 7. I decided to leave as i had dinner plans at 7:30. When i was leaving i finally offered to have it done, but by then i had been waiting for almost a full hour since my nails were finished. Michelle didn't even come back out from her other appointment to apologize for the inconvenience and i payed full price for my nails. I will not be returning to orchid because of the bad experience i had. maybe now that they've lost me and my friends as clients they'll have more time in their schedule for people who take the time out of their day to come to their store. LESSON LEARNED! read more

The breakdown of the service If you're an in and out type of person this place is definitely for you, came in needing of a pedicure out within 30-35min, the technician is very quick, I felt a little rushed but as long as you get the job done I guess... I felt like she could've paid a little bit more attention to my cuticles or even the skin my toes when she was filling, asking me what shape I want for my toe nails would've been nice, but it's $28 so it's cool. Cleanliness, HUGE FACTOR, I see that they sanitize all their tools but the one thing would make me not come back its that they don't sanitize their tubs.... It could result in toenail fungus...YUCK!! As I'm sitting there watching the technician clean the tubs, all she did was scrub the tub with some sort or cleaner and alcohol but they never ran the tub with bleach or cleaner, because how else are you suppose to clean the inside.... So bacteria just swirls in and out like a cycle.... VERDICT! Was the service good for what it's worth? I guess Would I come back? Most likely NOT read more

Fortunately, my experience is not as bad as some of the other reviews I wish I had read before I went I went to get a fill for my French manicure. They filed it to short and insisted I pick a polish instead of giving me what I asked for i kept saying no but she was insistent and then when I picked a light one she made me pick a dark one and then gave me the wrong color anyways and charged me $50. I gave them an opportunity to be accountable for such poor service and lack of communication when I complained and they did nothing and now my finger really hurts under the nail. If they had apologized and been willing to correct their mistake they could had had a customer for life but now I just want to warn as may people as possible. read more

Made an appointment for a specific time. The nail tech rushed in the door 20 minutes after my appointment was due to start then only took 25 minutes to do my pedicure. They also talk smack about their customers in Mandarin. Great customer service guys. read more

I don't normally write reviews but I had to this time. I've been here couple times before(2mins walk from home) We made an appointment @2:30 for pedicure when we got there literally 20kids are inside (+ some of their moms) most of them are just sat there and chat. Super noisy, crowded and messy. After 20mins of standing waiting(of course nowhere to sit) the girl ask us to sit pedi chair in front of washroom. We soaked our feet for another 30mins before they finally come to us. We should have left at that point!!!!!!! Our appointment was @2:30. They started to work on us @3:20. Beside, that +20 kids were still there!!!!!!! So I was suppose to get mani&pedi combo which two people should work together and finish at same time-as far as I know. One girl finally started to do pedi for my husband, I was waiting another 10mins. After one girl started on my pedi, another girl came to remove my nail polishes- she did 4 fingers out of 10 & left to get payments from 20kids- and then she said her customer who had appointment at 4 arrived early so she need to go to her. WTF????? So one girl did my pedi and mani after. That big group of kid were completely gone by almost 4PM. I was having headache by noise. No relaxing or peaceful moment at all. Long story short, we wait 1hr from our appointment time, my husband had to wait another 1hr for me after his service. They rushed to finish cuz of there running late. Lots of air bubbles on my nails. And I had to finish up by myself because nobody came to check me at all. Clearly under staff. (Don't get me wrong - they did their best) No professional arrangements. Poor managements. No return ever again!! read more

I had a rescheduled appointment today for a facial. One of the two owners rescheduled me for today at 2. I got there and she continued to do someone's nails. At 2:10 I told her to forget it. She had rescheduled not me, twice. I am not having anyone touch my face with that attitude. I have been going here for over 2 years. Appointments don't mean s**t if someone walks in. Don't bother going here. read more

I made an appointment for my mother and I for 12:30. We arrived early and barely received any attention just told to sit and wait. A walk-in arrived and the "manager" for the day proceeded to take her ahead of us. I confronted her because I had been waiting 30 mins, she said it was her "client" she had no appointment! If they are going by a client basis why are they giving out appointments. That one walk in screwed up their poor time management further! Two other clients had to wait 45 mins after me and their appointment was at 1! Very bad at customer service. I hate it here would never recommend. Michelle needs to fix her staff. read more

Beware people this place is Not clean!! Went for a pedicure with a friend and left without getting one because thankfully my friend checked the little foot tank before putting her feet in and realized it was not cleaned at all! There was still skin particles and chipped nail polish from the previous person which made us almost vomit! So we tell them to clean it properly and sanitize it and what they do is rinse it with water.. we left right then! Hepatitis is not a joke!! read more

I went in for a shellac manicure the other day and asked them to do an ombre color. The result of my mani was fabulous. I really loved the technique they used to do the ombre and the manicure itself was very nice although it did take quite a long time to complete (1h15m). The problem I had was when I was going to pay. They tried to charge me for both a french and an ombre (each $10). I tried to explain that they couldn't charge me for a french because I got an ombre but the language barrier made it impossible for any such argument. I ended up paying $70.56 for ONE shellac manicure ($18 for the mani, $15 for shellac polish, $10 to remove my existing shellac polish, $10 for french color, $10 for ombre color, and $7.56 tax). Needless to say I did not leave a tip. I'm not sure if I will go back here yet but do recommend to EVERYONE that they calculate up their own bill before heading to the front counter to pay - who knows what else they are trying to sneak past people. read more

I never write yelp reviews but ive gotta let the world know i only got my nails done for the first time about a month and a half ago and have been filling them and getting them redone since. I get a full acrylic set (or fill) with shellac polish on top, for which i paid about 70$ My first manicure was done by one of the younger girls, i think her name sounds something like mika (my apologies for not naming her correctly) and it was done fairly well and lasted 3 weeks. my second and current manicure i got about a week and a half ago and this is now the third nail that has cracked right off. at 5$ per nail repair ive racked 15$ which is ridiculous. There was clearly not enough skill and quality put into my fill. I dont do anything crazy, each time it cracked off it was either from texting or grabbing my mug. My nail polish has chipped off and looks ratchet ( done by the older -but not oldest- woman who i believe is the owner) I payed 65$ for a simple fill. will not be going back read more

Terrible service. Arrived for appointment and was told to pick my color as they got everything ready for me...they found no need to tell me they were running hours behind..sat there for 45 minutes without without so much as a sorry we'll be with you soon. What's the point of making an appointment if they don't honor it! I understand running 10-15 minutes behind but over an hour..... that's ridiculous! Ended up walking out and they still didn't acknowledge me.. I will never go back and DO NOT recommend them to anyone!! read more

Worst service ever. Rude technician and she rushed my service and told me that I should've made an appointment instead as she had another appointment right after me. If she didn't have enough time she could've just told me instead of rushing my service. I had acrylic with extensions and after only a week the acrylic broke on my thumb nail and also started lifting on other nails. Had to get a new set a week in ELSEWHERE. DO NOT WASTE YOUR MONEY HERE! read more

I usually go to the location at Broadway & Commercial but since the Brentwood location opened up I thought I'd give it a try. In terms of value for money, I always found the Broadway location quite good. I don't mind buying my own nail care set and feel it is cleaner. I try to remember to bring it with me. The Brentwood location does not live up to it's sister locations. I had a morning off from work one day and decided to show up to the salon right when they opened hoping to get a pedicure done before work. The owner didn't show up until 30 minutes after their posted opening time! Not cool! There were two other customers waiting outside. For a small business, you have to get to work on time. This meant that I stood outside in the cold for 30 minutes wasting my morning off. One of the staff was there on time but did not have keys to open up. She kept telling me to wait, that her boss would be there soon. I have also had the experience of making an appointment at this location and then waiting 30 - 45 minutes past my appointment time for them to even start on me. This is not cool Appointments should be priority. If I was late myself, then fine, I understand, but I was prompt and expected them to be. All in all, the pedicures are fine for what you pay but their customer service is lacking and their hours are not dependable. read more

Michelle and her team have always given me great service and beautiful nails. I do always make an appointment and even last minute ones and I have always been in and out within 1.5 hours for a mani pedi. Massage chairs are fabulous and accommodating if I want to change the TV channel. read more

I've been going here pretty much since they opened and always manage to get ripped off. Their work is decent, but their prices are not what they advertise. Their price list clearly states $25 for an acrylic fill with regular polish, so I'm left wondering why I pay $40+ every time. They bring the calculator out and punch in some random numbers and come up with a total. This is NOT accurate. There is no way nails should have 55% tax.. It may not seem like a huge amount but when you go twice a month, it adds up. Every time I ask them about the price, they give me a bs answer about some extra charges which are stated NO WHERE. Will not be returning. read more

I went to the location in Burnaby for a pedicure. Decided to get French done. The girl that did it could not speak a word of English. It was difficult to talk to her when I needed to tell her things. The French pedi was unevenly done. When I pointed it out to eh owner, she said "oh that is because the the otehr toe nail is shorter". Yes, it is cheap there, but I rather a bit more and go to Rainbow Nails. read more