Want to the Walgreen's that's three blocks from home in North Aurora, after spending 7 hours in an…read moreEmergency Room, and discovered that the pharmacy closes in mid-afternoon on weekends. Taking the medication of antibiotics was crucial to start asap so I had to drive to the store in Montgomery to get it. Walgreen's should keep pharmacies open later than mid-afternoon on weekends!

I was scheduled for a Covid booster on Tuesday 10/26 and no one called to inform me they were out…read moreof vaccine, my voicemail does work. I tried calling before going and no one answered the pharmacy phone and the automated service confirmed I still had an appointment, no one bothered to cancel it. This site gets a zero for communication and follow through.

The store is clean, well organized, unfortunately like most Walgreens they appear understaffed. Not…read moresure if it's by design or lack of people wanting to work. The staff that was there was very helpful.

This Walgreens says the pharmacy is open until 8pm but the pharmacist is always off duty hours…read morebeforehand. The customer service sucks and the one technician with the skater boy haircut looks like he hates his life and has the worst customer service. I hate this Walgreens, I have no idea how they're still open. This location sucks.

We often go to this location because it's off the beaten track. It's always clean, well stocked and…read morethe employees are friendly too. The greetings card selection is about the best in the area and the main reason we go out of the way to shop here.

Very helpful and nice staff! I would definitely come back to this location. The manager was very…read morenice i think his name was Alex and very helpful.

Oh my gosh this Walgreens is the most discriminating corporation I have ever had the privilege to…read morego into so now I just buy my prescriptions in the parking lot it's better than having to go into the store or even through the drive-thru guy comes up to the window he asked you what kind of medicine you need and brings it right out to you sometimes you even text ahead of the time and he'll come out with anything that you need control substance no big deal just smile as long as you're not u know those kind of people don't forget to tell ur friends oh most important ask for the new prescription language and id

Slow! Slow! Slow! In educated Employees That do not know how…read moreto prioritize the customer. .

Clean, organized, well-stocked. Pharmacists are knowledgeable, professional and always helpful…read more They keep us updated on the status of scripts, contact docs when needed, and answer questions. The pharmacy techs are terrific. Prompt and polite and accurate. Cashiers are professional and polite. Someone is always around the aisles to help find products.

Taking the convenience out of buying a soda…read more Cash transaction for a drink and a candy bar shouldn't take too long. Watched the cashier struggle to get this done in less than 5 minutes for the lady 2 ahead of me in line, I had already invested 5 minutes to the one before her. Saturday evening 12/9/2017, 4 people in line. Waited for what seemed to be 15 minutes for my turn at the register. Never made it, after a point decided it was time to leave, left my items and walked out the door. My guess is I would have been there another 5-10 if nothing changes. On my way out saw that they decided to open another register. So they had the personnel, just no motivation to provide reasonable service. I don't think it unreasonable or unrealistic to be in and out of a convenience store, buying a soda, in less than 20 minutes, at the worst possible time. It wasn't that busy. Will give Walgreens one more chance. This location probably not. Happens at another location, will assume either Walgreens POS systems are designed to fail, that they do not have any standards in place or enforced with regard to queue times, or just don't care. CVS is a little further, and 7-ELEVEN has beverages. Maybe I'll just vote with my pocketbook, would suggest anyone reading this to do the same, when greeted with poor service. Chains need to hear this feedback if they are to change. If they don't read Yelp, and only care about profits, then send the message to the profit loss report. My 2¢

I'm writing this review for one particular employee at the Walgreens Pharmacy in Sugar Grove by the…read morename of Harrison. Harrison was the pharmacy tech who helped me today, and even though he could not fully resolve the issue, he went above and beyond trying to help. He called Walgreens corporate, contacted my insurance company, paid attention to every detail, and maintained professionalism and care the entire time. You can tell he truly cares about his work and helping people, which is rare these days. Walgreens on the other hand really needs to improve their systems when it comes to dealing with secondary insurance because the system failed and never allowed my second insurance to pay the co-pay even though my insurance company stated it was approved. Harrison did everything he possibly could to help and represented the pharmacy extremely well.

On 3/4/25, Luz in the Sugar Grove pharmacy was excellent to work with and just a good person. I…read morearrived just before close to pick up an order for my pregnant wife and it was not ready. Luz could have easily said, "it's not ready, come back tomorrow," but she went out of her way to fulfill the order with the pharmacist. We are extremely grateful for her going above and beyond!

Ashley, Stephanie, and the pharmacy crew were outstanding. They filled an out-of-state prescription…read moreand dealt with an insurance problem like pros, keeping smiles on their faces the whole time. Amazing customer service!

Pharmacy slower than anything. No sense of urgency. Seems to be backed up every time I have been…read morethere.

The store manager and store lead are super friendly and very helpful. I came in to get a passport…read morephoto for my 16 month old, and I'm sure most can imagine how difficult that could be. Both the manager and store lead were very patient with her, and did a wonderful job keeping her entertained, despite her toddler shyness. It's always is a pleasure to find wonderful, service minded people who seem to enjoy retail work!

The pharmacist speaks english as a second language and if she doesn't you she will assume you said…read moresmt else. She's rude but a little kind. She doesn't know the answers to any questions which honestly that's her job. Jack. He's the MVP of that pharmacy. My mom accidently ordered pills instead of tablets he said did you know the tablets are way cheaper? He's just great for the pharmacy it's self 2 stars for Jack 5 stars

The pharmacist and pharmacy assistants here are amazing!! Our dog has Bone Cancer and we needed…read morehuman prescriptions. The pharmacy only received one from our vet, and immediately called to get the prescription for the other. It was after hours for the Pharmacist Jackie called back first thing the next day and had it filled for us right away! Even suggested bringing in discount coupons to help with cost! what a wonderful human

Walgreens.... The store is clean and the shelves are well organized. Today's mission was to find…read morebirthday cards and that was accomplished. Not a rap against Walgreens, but it seems harder to find a good birthday card, then it was in the past.

I was in the hospital for over 24 hours with no sleep and multiple blood clots in my leg. I called…read moreand spoke to Dhaval on my way home to ensure they were processing my blood thinner medication. He was so kind and helpful. He went out of his way to ensure I had no issues with my medication. I'm so grateful for his kindness in such a vulnerable moment in my life. Thank you sir. Your truly a good human. North Aurora Oak street location Illinois

Showed up at exactly 8:00, which is when they closed and could not pick up my daughter's ear…read moreinfection prescription. Absolutely no grace for a customer of the community. I consider theirs as a service that is trying to serve the health of the community. Your hours should be posted as 7: 59 not 8:00 if you will not serve until 8:00.