This review is about business ethics & just straight humanity. I decided to take a trip from…read moreAnacortes over to Orcas Island on my personal E-bike to ride the island and up Constitution Mountain. About 2 miles from the top of Constitution, my motor seized up and I was in a really tight spot. I coasted back down to the campground and started putting water on the hub to cool it down, but it was already shot. The problem was, I was solo and didn't know anybody on the island. I called multiple businesses and taxis, but no pick up or responses. I left a message with Wildlife Cycles, thinking they may have a solution for a way to get my E-bike and I back to the ferry terminal, which was about 16 miles away. Hell, the closest hotel was in East Sound, a couple of hours walking a bike on a narrow road. With the sun getting lower on the horizon, my last resort was hitchhiking, to which a lovely local couple, and fellow bike riders, picked me up and gave me a ride all the way back to the ferry terminal. Within that time, Wildlife Cycles texted me back!!! Mind you they were the only response that I got from the entire island. The gentleman explained that he was off island, but asked me what my current situation was and what my plans were. I informed him about the ride I had got and how I no longer needed his assistance. Think about it, I didn't do any business with Wildlife Cycles, as I had my own E-bike, but yet they still reached out to help a bicyclist in need. I have no doubt if I still needed a ride, they would have 100% figured out a way. This small interaction speaks VOLUMES about how they run their business and who they employ. Hats off to Wildlife Cycles!

If you find yourself on Orcas Island in the San Juan Islands take a tour with Wildlife Cycles…read more We're in Deer Harbor and Ben though they were closed today the owner, Vicki went way out of her way to accommodate me and my friends. She set up an E-Bike tour that was epic. Her and her team went way out of their way to say the least. When on Orcas and you want to tour the island via E-Bike Wildlife is a must!! Peter is the Man!!

Kenny, "The owner" response to Maggie G's review is false. She went in and saw a bike for sale…read morethat she was potentially interested in purchasing and sat on it only to get talked down to and yelled at. Nothing was broken, no bike was rolled away with, Kenny just needs to take a class or read a book or two on customer service. Shortly before she came in I was in the store looking to rent a bike. I came in with the intention of renting at 2:30 on a Tuesday and returning 10:00 am on Thursday around 44 hours. So I asked if he could give me a potential discount and he basically laughed in my face and said no, we only do calendar day rentals. So $72 a day, which is ridiculous because the other local bike store rentals for $45 a day for a similar bike. For 3 days, there is a 3 day discount of $24 off equalling $192, still ridiculous for 44 hours. They did have ten or so identical bikes outside so Kenny must be a trust fund baby or something just leaving business out there. Neither of us got a welcoming experience or any type of feeling of hospitality or simply want to have us in the store. I recommend Lopez kayaks and bicycle works just down the road, completely different experience. The only reason we didn't is they weren't open for the season yet. Id rather walk the island than rent from Village Cycles.

My wife and I needed to charge our Aventon batteries and Kenny was more than helpful. Besides…read morehooking up our batteries, he gave us great suggestions on local rides. I give Villiage Cycles and Kenny top marks!!!!

Let me tell you a story about how Seth saved me from a dumb dad move and thereby saved my weekend -…read more Busy weekend out on the island with the fam, lots of hustle and bustle - in the midst of a couple days where it feels like nothing is going quite right on the family front. Looking to turn things around, I decide to install the kid seat on the back of my wife's bike for our 2 y.o. so we can do the ol' family bike ride (that'll fix it!). In a moment of overzealousness though, I give that over-tight, cheap screw in the back of her bike a turn-too-many with the allen wrench: it's stripped, but maybe salvageable. But what do I do? I think, "I can still get it...." So I jump back in there: cheap screw vs. cheap allen wrench, and I send that screw straight to The Land of No Return. It's never coming out now. Enter Seth and Meat Machine. Now, mind you, I had already been down there the day before - or my wife had - for another bike-related issue (I told you - it was that kind of weekend). So, I limp in there, figuratively speaking, and in my shame I present El Strippo to Seth. What does he do? He doesn't make my feel bad. He doesn't hesitate. Immediately, almost un-questioningly, he throws that bad boy up on the lift. He explains that this is not going to be easy and expresses concern that he'll break the head off the screw and then it's done (the seat is never going on in that case). He tries one expensive hex after another. No dice. Last resort: he busts out the blow torch. "Let's put a little heat on it." And he does, and, like magic, that baby starts to move! With the turning of the screw, hearts lift, hope returns - the screw it out. The day - the family bike ride - is saved. No charge. I headed outside and, literally, the clouds cleared (though I'm not sure I credit Seth with that one). But he and Meat Machine did save the day, no doubt. Great little shop. Friendly helpful guys. Very grateful to them! Thank you!!

Easy to reserve online. Superb service with friendly and…read moreinformative advice for our day. Great experience with the electric bikes and so much fun. They give you everything you need from helmets, bike locks, and an insulated pack on your bike. Worth the price for a great way to explore SJI. Highly recommend!

The bicycle was great. The service was exceptional. Thank you, Thomas, for a wonderful couple of…read moredays with my wife! Deane M

Really nice owner, who was very helpful with our bikes! Great service, great bikes! Highly…read morerecommend!

Had to jump on here after our fantastic vacation up in this area. What a fun way to see the town…read moreand hop on the ferry and tour around. This shop had all our EBikes ready and waiting with names on them. We quickly signed our paperwork and were off. Some of our group could have used more gear instructions vs when the power would kick in- say up a hill what gear to be in but- through some laughs they figured it out but thanks again- beautiful sunny summer day and they were great

quick to sell slow to repairBike shop for the Rich and wealthy with a bad attitude to match…read more After bringing my Bike in For simple break and tube was told it will be a week. The next week I went in. The guy fixing my bike was also selling the high priced bikes. My bike was due to be finished and waited 30 minutes While the kid ran back and forth . Poor service I had to take my bike back because the brakes did not work after being fixed. I dreaded the brow beating but needed my bike fixed. No apologies only Tim's snarky remarks. After telling the young guy I will wait. Tim spoke up "We cannot always fix it on the spot" was uncalled for after I had brought my bike back from last weeks repair job. Meanwhile other customers were bringing tires to the front desk Adjusting there cleats ext. Again 30 minute wait while sales are juggled. Had Bought a new tube Because of BlackBerry thorns And had the brakes fixed. Got home the brakes are still not fixed.

This is *THE* place to rent e-bikes for the Discover Trail! Brandon is great and his bikes are…read moreexcellently maintained. He provides maps and has discounts at stops along the way. The price is extremely reasonable (we rented four bikes) and he was great when we ended up running a little behind. We did almost 40 miles and felt great when we finished. Brandon also sells Urtopia carbon fiber e-bikes for reasonable prices if you're in the market for one (we are now after using one for six hours). Stop in and rent some bikes to hit the trail when in Port Angeles.

Great bikes and even better service! The owner is fantastic, customer service is top notch. He…read moremakes sure everyone in the party is very very comfortable with their bike, its features as well as the trail and all the must see stops along the way. We saw them all and a little extra on our 40 mile bike tour day. Make sure you stop and get ice cream (and pie like I did ) at Post Office Sweets.

I just not impressed with the new building seemed way more cramped and not enough room to get bikes…read morethrough and what ever else. But as come to fixing the bike you all have been on it every time. . Sorry for hate on new building just felt smaller then the old building.

This was a wonderful experience getting one of our bikes fixed. Adam was friendly, professional and…read moreclearly explained what was needed to get our bike back on the road. Also, the work was done quickly and efficiently which is much appreciated. I will be definitely be back in the future with more bikes and enjoyed this experience. Thank you, Matt

I took my daughter's hardtail bike in today and shout out to the repair/service department!…read more I'll just show one pic and IYKYK, cause good mechanics are hard to find and the details matter!! Positive vibes, positive vibes, positive vibes!

I had a disappointing experience with customer service at Fanatik Bike, specifically with a…read morerepresentative named Sam. I recently purchased a helmet and thought I had already signed up for the welcome discount code. After I completed my order and looked at my receipt, I realized the discount hadn't been applied. My first thought was, "Oh shoot, I forgot to enter the code." That also made me wonder whether I had actually completed the sign-up, so I immediately signed up for the welcome offer. I looked for an option to cancel and reorder my purchase, but there wasn't one available. Since I acted right away, I reached out through the chat to see if the discount could be applied or if there was another solution. Sam responded by email and simply stated that the discount couldn't be applied retroactively. While I understand that companies have policies, I was disappointed by the lack of flexibility or effort to help. I wasn't trying to misuse the promotion--I made an honest mistake and contacted customer service almost immediately after placing my order. Life gets busy, and sometimes things slip through the cracks. I was juggling personal and family responsibilities at the time, and I simply forgot to enter the code before checking out. I was hoping for a little understanding and customer-focused service, especially as someone trying to make my first purchase with the company. Unfortunately, the interaction left me feeling that customer satisfaction wasn't a priority in this situation. A small gesture of goodwill or a more empathetic response would have gone a long way.

Awesome service, very friendly and Isacc was extremely helpful! Even drew us a map on cool trails…read moreto go shred! 10/10

These guys are outstanding. They got right on my flat tire and did an amazing job. They answered…read moreall my questions and was impressed on their professional outlook along with that hometown feeling. Hopefully will never have to go back for any repairs but will definitely go back is needed. Thanks guys you're the best.

Wonderful bike tour. Alan was fantastic. Additionally, it…read morewas such a great experience that we returned the next day and rented bikes ourselves. Alison was really helpful with the bikes and mapping out a route for us. Definitely recommend working with The Pedaler!

Had a lovely time , highly recommend . We got a tour of Victoria and a fun bike ride .read more