Used the PayRange app and had issues, contacted the app customer service and informed them of the…read moreissue that I was having, told to contact the owner because it was "their money" but never received a response. Used the dryer today, same one that I've used before, spent $1.75 and waited 35 minutes, clothes were as damp as they were when they went in. Left a note in the box, put a note on the dryer that it doesn't work and went to the office, but no one was there. Called the number listed, left a message and no one bothers to call me back. Have contacted the owner by email and get no response, have filed with the AG office and found that another laundromat is about 1/2 the cost for washer and the dryers are cheaper and get a longer amount of time (and actually work). Never going to this one again!

Twenty three days ago I lost $1.75 at the Riverside Laundry, when no dryer gave off heat. I tried…read more75 cents in the first two dryers, then a quarter in the 3rd. None gave off heat. I put all this in a concise, polite note that also included my contact info, yet in those 23 days there has been NO RESPONSE. I have now left a second note. And am now doing my laundry in Athol, at least till this matter gets resolved. I don't care so much about losing $1.75, but I do care about being ignored as a customer. So the laundry won't reimburse me a measly $1.75, but then loses a regular customer??? This seems to be a stupid move for a local business to make. I really hope the matter is resolved soon. As I said, it's been 23 days now! Once it's resolved I'll remove this review, as I've had no issues till now.

the choice of places to do laundry is very limited in Athol I have used both places and really…read morelike Soap and Suds best I wipe down the machines before using them and make sure to clean filter on dryer It needs to be done at any public laundry I also make sure not to over load and this helps the laundry smell clean and fresh

We are staying nearby and needed to do some laundry. We did okay with the washing cycle, but the…read moredryers! Ack! The first machine took 7 quarters, but only registered 6 of them, and didn't accept any more to get to the $2/load amount. It also didn't give us the money back. Grumble, grumble. THEN, the second machine took my coins with a bit of manipulation of coin insertion, it ran a cycle, and after 40 minutes on "normal" the clothes were just as wet as they went in, and not warm/hot at all. I should have changed machines again, but instead I ran other cycle on heavy/high for ANOTHER 40 minutes. At the end, the clothes were just a bit warm and only slightly less damp. We bagged up our damp clothes that had been in a machine for 80 minutes, $5.75 poorer in regards to the drying attempts, went back to our place, found a drying rack and hung everything up for two days (high humidity right now) 'til dry. A royal pain. I'm assuming they're not cleaning their dryer venting at all. Home dryer vents should be cleaned out once a year ideally, so I assume a laundry business should clean theirs a lot more often. I suspect it's not happening. Also, they need to replace their coin mechanisms on the driers. I feel we were taken advantage of re. our loss of money and loss of time. There was no employee on site to help. The place could also use some cleaning, but it wasn't trashed. Just scruffy, tape all over windows from past fliers, etc.

Best ! ... felt ridiculous for ever having gone anyplace else in the past to do laundry after…read morecoming here. :)

It was Christmas eve and we had forgotten to wash a set of sheets for guests who were soon to be…read morevisiting, so we had to find an open laundromat. Our usual laundry was closed so we decided to stop at this facility for the first time. It was nice that this laundry was open until 10pm on Christmas eve. The facility itself had a good number of washers and dryers, but some of the washing machines had a weird smell and the floors were covered in some trash from previous customers. The other annoyance was that the detergent dispenser was broken and you needed an "extraction tool" to get it out. That being said, this facility got the job done which was nice. Being open so late on a soon to be holiday was nice and we were happy to get the sheets washed before our guests arrived.

New name - Let's Go Laundry! I assume new ownership, but not positive. Even on a Saturday afternoon…read moreit was not overly crowded. Plenty of machines available. The staff person was extremely helpful and patient with me. He helped me with the machines because it had been a while since I've been to a laundromat. The interior was overall incredibly clean. They have a TV area with seating and a separate lounge area with seating and snacks. As expected, some machines were out of service, but I estimate 80% were fully functional. They have everything you need here. And again the cleanliness was impressive. Nice job.

Great place to do your laundry easy access and tons of parking. Updates look fresh and the staff…read moreis quite funny

Laundry Party is a game changer for me. Hands down the best service. Do yourself the favor and give…read morethem a try.

They were scheduled to pick up 8 bags of laundry on Nov 20, 2023 at a cost of $248. They did not…read morearrive to pick up the laundry as scheduled, did not answer their phone, and did not call. The owner of the laundry (a friend) no longer trusted them to take away eight 13-gallon bags of her clothing and household items. We both reached out by telephone. I have emailed numerous times. It has now been two weeks, and I am still waiting for a refund OR EVEN A RESPONSE TO MY EMAILS. Caveat emptor--buyer beware.

When the card machine is working and when the Sudzway is open my experiences have been very…read morepositive. Recently the card machine has only worked intermittently, and this past week 11/10-15/2025 Sudzway is closed. Sign on door says "Closed for Maintenance" but there's no evidence of anyone working on anything. The mail box by the front door is stuffed full of mail and the place is looking abandoned. The last time the card machine was working I put a lot of money on two Sudzway cards. I'm going to try and get my money back so I can go to another laundromat with better regular maintenance. I'm sad because my prior experience with the machines has been positive.

Worst laundromat I have ever been to the whole entire place smells like sewer both doors are open…read moreit's cost me $90 to do my laundry because I had to rewash it much of it came out smelling like sewer some of it were dropped on the ground I have plenty of photos I literally can go to village laundromat in Greenfield and do everything I did tonight for $41. I have videos and photos I'm outraged

Not that great, very few of their machines actually work. You lose your coins in the moldy, rusty…read moremachines that barely work. Whoever owns this place literally doesn't care. The whole place looks abandoned. Everything's peeling and moldy.

Yikes. I get that times are tough, but 12/16 dryers being out of order is pretty bad. The prices…read moreare the least expensive in the area, but this shouldn't be your first stop If you don't live within walking distance.

For more reasons than I care to share or think about.. I had to use a Coin op instead of my own…read morelaundry machines. This wasn't even the closest one, the closest one looked like it was from 1950 and hadn't been cleaned since. Coming to Horrigan at 10am on a Saturday and was pleasantly surprised to be the only one in there for most of the 2 loads I washed . Its perfectly clean, efficient and brightly lit. $4.50 to wash and a quarter buys you 5-6 mins on the larger dryer. Save a little cash by loading as much as you can in the large washers and dryers. They actually do work quite well and efficiently. I am curious if those Tide pods or similar brands would work on these? I was stupid and forgot to bring my own detergent but of course they have that there in a vending machine... for $0.75 a wack. They also had bleach, and softeners. There is a vending machine inside with a limited about of soda, but Dunkin Donuts is only steps away next door. I will be back as this was probably the only laundry experience I've had in the last 10 years that didn't involve sweating profusely and carrying a truckload of clothes up or down a million flights of stairs. I will however bring my own detergent and probably a blanket! My only grip is I wish this was a little more comfortable to hang out - its super cold in there it seems..not terrible for summer but was rather bitter on a snowy morning. The bathroom was clean but it was also at one point a broom closet, so make sure you use the bathroom before you come to do your laundry! I heard that this cleaning company also does professional rug cleaning and they also do a wash/dry/fold service but it is NOT at this location. You have to call and set that up. From what I understand, the wash dry fold service is reasonably priced. But if someone is going to drop off my laundry, they can take like all of my money.

The dryers consistently breakdown after you pumped quarters into them,& there's no one on site to…read morerefund you. Also the large capacity washing machines don't have the option to put fabric softener in, the reservoir is jammed or something and it's just full of stagnant water. Also people are allowed to smoke directly outside of the entrance and exits so cigarette smoke comes blowing in as you're trying to clean your clothes I'm sorry but I don't want to spend 20 or $30 on my laundry to have someones second hand smoke get in there while I'm trying to fold clothes..

Just moved into the area, and happily (lacking a car) this place is in walking distance of our…read moredwelling. It's spotlessly clean, well appointed, and unlike the laundromat in which I'd been doing my business in Turners, all the machines are in working order. The prices are very reasonable for Amherst, and I'd certainly recommend it.

the majority of the machines are broken both washing and drying and it smells like literal shit not…read moreeven cheap

This is one of the only laundromats in town and, because of its proximity to my home, is the one I…read moreuse when I need to wash clothes. Things of note: -The owner is in here most days cleaning and checking on things, so the property and machines are well taken care of. -The owner has his phone number printed on a pink card on every machine and lives nearby so he is available to expeditiously fix any issues that may come up. -Only on one occasion did I have an issue with a machine (it didn't drain the water from my clothes so when I opened the machine, they were all sopping wet still). I remedied this by just tossing my clothes in another washer and giving them another cleaning. I never experienced this issue again and have been there countless times since. -The machines only take coin (quarters) but there's a coin machine inside so bring your cash! -Plentiful seating, laundry baskets to transport clothes from washer to dryer, and folding tables. -The laundromat is reliant upon one ceiling fan to cool down the space so during the summer, it can get pretty hot. If you plan to stay while your load washes and dries, plan to bring a book and a cold drink then go sit outside on the steps outside to enjoy the breeze. Nice, helpful owner, clean space, well working machines... all in all, a good place to do your laundry! ($3.25/wash; $0.25/5min on the dryers)

I put my laundry in at 11 AM, made a note of which laundry my wash was in (6th from left) and which…read moresign it was underneath, stepped out briefly, come back in to find my laundry essentially dry, in the 5th washer from the left, and the 6th washer with a pool of water sitting in it. Don't want to play these games with a business. Look elsewhere for a laundromat.