So I went back ( foolish, I know)- because I had credit left on the pre-paid card. And, I thought-…read morehey...maybe it's clean now. OH NO - it was worse. I even bought a bottle of hand soap for the bathroom because there's no soap( eww!) - and the " cleaner" actually REMOVED the bottle!!!! What!??? The bathroom was even dirtier. Just do not go there. So disgusting When I left... I had a few dollars credit left - I gave it to a young couple. There's no way I'm going back there

I made the mistake of going here, it was actually busy and still gross. I put my laundry in the…read moreonly open machine, followed directions but IT WOULDN'T START! I felt ripped off, I tied to open the door, IT WOULDN'T OPEN! I went to No Value for help, the angry woman walked to the laundromat and KICKED THE DOOR, with attitude she said, "The door wasn't CLOSED." Excuse me, didn't think I NEEDED a good back to high kick a washer to work. WILL NEVER BE BACK! EVER! Ridiculous attitude for ridiculous machines. Clean the place up too, people do laundry there! Stay away unless You LIKE bad attitudes and a side of accidental infections.

I am not a greT fan of laundromats but this one is OK in my opinion. First, the coin machine…read moreworks. Second, even though some of the macines are down, the working ones do a good job. They also do a fantastic spin cycle so drying takes very little time. Further, once I had trouble with a machine, thought I'd lost my money so I called the service number , left a messagevand got a call back. Patiently explained you have to make sure the door is fully closed. So that was a plus. There is no rest room but there are shops nearby to serve a variety of needs while you wait.

Hours are convenient but there's never an attendant present. Lots of trash on floor, floor tiles…read moremissing in half of the building leaving dirty subfloor exposed. Lots of flies in the building in warm weather. Careful of the front loading machines, lots of nasty scum under the rubber lining the doors. Saving grace: 7-11 is next door.

I went in for my first time today and here's what I learned if you're new too!…read more Birdy is the woman working there, she's a sweet sweet elderly woman wearing an apron. If you have questions just ask-- she's really helpful. Today (a Thursday) she said she's there until 4. You'll need to buy a laundry card if you're going to do the laundry yourself. (it costs $1) and to load money on the card it's cash only also. The machines for this are all the way in the back on the right. If you're using the wash/dry/fold service, talk to Birdy. She'll go over pricing with you, and if you bring your stuff in early enough (she told me before 1pm or so) that she could have everything done same day if I didn't have tons of stuff. I dropped off 3 bags and she was able to do it. She even took out a few things before drying that she thought might shrink. so awesome. Check the pricing on all the machines before you choose one. The larger ones are pretty expensive so if you're just doing a smaller load, make sure to use a small washer. For the dryers- the one I used (an XL one) for a washable rug. It was 25 cents per 4 minutes. After you stick your card and choose the setting and click start, you can reinsert your card as many times as you want to keep adding time to the initial 4 minutes. I had a great experience and I hope this was helpful!

If i could give zero stars i would. very dirty everything from the floor to countertops to spider…read morewebs and cob webs hanging from the windows and ceiling. Full of homeless people sleeping every where inside. I would go to other laundry's.

This Laundromat has proven to me time and time again that the service here, including the washers…read moreand dryers, are wonderful. The staff is very helpful with a wide variety of information regarding the services they offer and the use of the machinery within the laundromat. Many of the other customers I've encountered here have also been extremely nice to talk with. Needless to say, it is a very nice place for me to continue doing my laundry here.

I've visited more than a few laundromats in my days, but the Garden Island Laundry outshines them…read moreall by far! It is clean, the machines are all in working order and the attendant is extremely helpful. If I could give this establishment ten stars, I would!

Best ! ... felt ridiculous for ever having gone anyplace else in the past to do laundry after…read morecoming here. :)

It was Christmas eve and we had forgotten to wash a set of sheets for guests who were soon to be…read morevisiting, so we had to find an open laundromat. Our usual laundry was closed so we decided to stop at this facility for the first time. It was nice that this laundry was open until 10pm on Christmas eve. The facility itself had a good number of washers and dryers, but some of the washing machines had a weird smell and the floors were covered in some trash from previous customers. The other annoyance was that the detergent dispenser was broken and you needed an "extraction tool" to get it out. That being said, this facility got the job done which was nice. Being open so late on a soon to be holiday was nice and we were happy to get the sheets washed before our guests arrived.

Sara your employee is consistently great every time I come in to have my laundry done !read more

AVOID AT ALL COSTS this place is expensive for all machines. This place reeks of mildew. 80% of…read moredryers are out of service and the dryers that do "work" do not work well. I dried my clothes for well over an hour and clothes still came out wet. The owner was at the laundromat and seemed to only care about collecting the money while multiple machines were still broken. SAVE YOUR MONEY AND TIME and AVOID this place. I would give ZERO stars if I could.

Caitlyn the owner of laundry mate is truly a life saver. Met her one morning recently at the…read morelaundromat and got talking with her an amazing entrepreneurial spirit that lively and willing to do anything for her clients. I was running late with my laundry that day and so I gave her a call and she was available and very willing to help and communicated very efficiently. Such an amazing process with an amazing owner passionate about life and making a difference will definitely use her In the future! Everything was just how I asked her to do it with my picky expectations. Made me feel very comfortable on such an intimate matter.

Oh, I just realized you are im Henniker NH. And I'm in Keene,but your laundry mat sounds better…read morethan anything around here! Thanks anyway, Leslie

Used the PayRange app and had issues, contacted the app customer service and informed them of the…read moreissue that I was having, told to contact the owner because it was "their money" but never received a response. Used the dryer today, same one that I've used before, spent $1.75 and waited 35 minutes, clothes were as damp as they were when they went in. Left a note in the box, put a note on the dryer that it doesn't work and went to the office, but no one was there. Called the number listed, left a message and no one bothers to call me back. Have contacted the owner by email and get no response, have filed with the AG office and found that another laundromat is about 1/2 the cost for washer and the dryers are cheaper and get a longer amount of time (and actually work). Never going to this one again!

Twenty three days ago I lost $1.75 at the Riverside Laundry, when no dryer gave off heat. I tried…read more75 cents in the first two dryers, then a quarter in the 3rd. None gave off heat. I put all this in a concise, polite note that also included my contact info, yet in those 23 days there has been NO RESPONSE. I have now left a second note. And am now doing my laundry in Athol, at least till this matter gets resolved. I don't care so much about losing $1.75, but I do care about being ignored as a customer. So the laundry won't reimburse me a measly $1.75, but then loses a regular customer??? This seems to be a stupid move for a local business to make. I really hope the matter is resolved soon. As I said, it's been 23 days now! Once it's resolved I'll remove this review, as I've had no issues till now.

The point of this review is to publicly tell the owners to clean their disgusting laundromat. The…read morecustomers use this establishment out if NECESSITY and it's beyond shameful that the owners let it become so filthy and unsanitary. Most laundromats forbid the washing of rubber backed rugs and pet beds and I have ALWAYS watched people come in to do just that. (Washing your clothing is washers that have been filled with pet urine is very unsettling) While I understand they can't control what the public does when it's unmanned, but they CAN clean. They just don't. CLEAN YOUR MACHINES. The washers are FILTHY and filled with pet hair and mold. The dryers barely function properly and the lint traps are so caked on, they would have to be soaked to come clean. The bathroom is a nightmare and the waiting area is filled with disgusting, shredded and stained furniture. What a shame. These owners obviously have no pride in their ownership and this faculty shouldn't be allowed in this condition in such a beautiful town as Shelburne Falls. A real shame.

If you live in the hill towns, you either have a washing machine, are planning to take your clothes…read moredown to the river to beat them against a rock, or you're going to go to this place. It's the only laundry in the area. It's hard for me to give five stars to a laundromat. There is nothing wrong with it. I just hate doing laundry, and I hate going to a laundromat. It could be a whole lot worse, I suppose. They are open from about 6 am to 10 pm. The machines only take quarters, but they have a machine that will make change. It's about $4 to $4.50 to use a machine, but the machines are huge. They probably hold about 2-3 loads of laundry. Mercifully, they have an excellent wireless connection, much better than any other place in town. On the other hand, the location is pretty good. You could start your wash, go get lunch down the street. Then come back and throw everything in the dryer. This is Shelburne Falls. I once left my cell phone plugged into the wall to recharge, forgot about it, came back later and it was exactly where I left it. Try doing that in New York (actually, no one in New York wants my phone either).