The dentist office is very professional, and the staff is great i big thank you to my orthro dentist Isacs and her dental assistance frank they are the best. they deserve employee of the year good job. read more

I've been coming to them for years and they literally made my teeth yellow inside and out by mismatching my filling color and then when I tried to tell them they ignored me and suggested veneers. I even wasted my money getting my teeth whitened for $350 just for my teeth to still be yellow because of their yellow filling and my teeth is nowhere near yellow and the contrast is very obvious. They always have a new dentist every time I go and they told me o had a cavity I had to fill but I went to another dentist and they told me I didn't have one. HIGHLY UNRECOMMENDED!!!!!! I only had to stay there cause I needed emergency services read more

Not sure why this place has so many 1* ratings. For not having insurance this place took care of me, painlessly and within 1 hours time extracted my tooth for a very fair price. 10/10 would recommend. read more

Been here 2.5 hours and still waiting to be seen. I told them when I booked that I'm wfh and couldn't be in all day because I saw the reviews but here I am almost 3 hours just waiting Update: staff were accommodating and apologetic. I will do follow here and see how it goes. I was told it's best to come in early morning so we will see. read more

I love Dr. K, but I just CANNOT with the office staff anymore. I have been going to this place for a number of years. I started going because they accepted Medicaid back when they were Orange Dental Group. I've had so many terrible issues with the office management, but I loved Dr. K and so I kept going to see him. However, I have met my limit with staff and will not be returning to this office ever again. Some of the things I've encountered over the years: 1. Wait times are egregious. You might wait anywhere between 30 minutes to several hours. I once waited two hours in the waiting room for a cleaning and a consult with a dentist. By the time they got me to the back, I no longer had time for the cleaning because I had another healthcare appointment to attend. I told the hygienist that I just needed to see the dentist and she was rude to me and wrote nasty things in my chart, which I saw because she left it on the counter after she left the room. 2. That same day, when I was checking out, the office staff told me I needed another root canal. I told the staff this was not correct and not what the dentist had discussed and they proceeded to be rude to me and insist I needed a root canal. The dentist had to come out and tell the staff there was a mistake and that I did NOT need a root canal. No apology offered. 3. They will harass you. They will call you, text you, call you, and text you to verify your appointment, often several times a day, even if you confirm every single time. I once had them call me TWICE while I was driving on the way to my appointment after I already confirmed three times in various ways that I was coming. When I got to the office, I asked why they keep calling me and first nobody could even say who or why they called me. Then they said, "To see if you were coming." 4. They don't know what's going on with their own communications. On two occasions, they have called me multiple times and I've had to decline the call because I am a healthcare worker myself and cannot anwer calls immediately. When I have called them back not even 5 minutes later, they have put me on hold and then said they don't know why anyone called. One time, they actually denied that anybody called at all. Ma'am, it's literally in my call history and all I did was press return call. 5. They make mistakes in their records system. Recently, I went to the office for a filling and when I arrived, they tried to tell me that I met my maximum allowance for the year and tried to make me pay up front, out of pocket for fillings. I knew the math wasnt right because I had been tracking the insurance payouts according to my own patient portal, so I called my insurance company to ask how much had been paid out. According to THREE DIFFERENT insurance agents, I was nowhere near the maximum. I even put a representative on the phone with the office staff so they could talk to each other and the office staff argued with the insurance. The office kept saying they hadn't been paid for a prior date of service amd the insurance kept telling them that Number 1, payment had been issued and received by the office AND Number 2, even if there was a missing payment, it still would NOT bring me to my maximum. I asked the office to see my records and they denied me. The insurance agent on the phone told me to get a new dentist because they are flat out wrong. I've never been in a situation where insurance is begging to pay out more money on behalf of the patient and the doctor office won't accept it. 6. Most recently, the office manager called me and I again requested my records. She sent an ROI, which I signed, and I have not received my records and it's been two weeks. I am filing a complaint with the insurance company for quality of care issues. I am not sure if I will take further actions against this office. As I said above, I really love Dr. K and he does good work, but the office management is AWFUL. Shout out to the one male office staff member because he's the only nice person there. read more

This is a terrible place. They use cheap materials and the dentist who does the fillings doesn't know what he is doing. I hope they get shut down. read more

This Dentist office is very unprofessional. When I called to make my children an appointment they had a no hold for 30mins When we got here they was rude to us and did nothing for my younger daughter pain. VERY UNPROFESSIONAL I WILL NEVER BRING MY FAMILY BACK read more

Very bad service the website showed open at 9am-2pm on Saturday but schedule me for an appointment at 8:30am. I call the office at 8am to confirm but receive automated message "the office opens at 9am." Again was schedule for an appointment on March 16 for filling call to confirm was told I have no appointment. smh. The front desk receptionist do not even recognize your presence when you go in. These people are so unprofessional, take your business elsewhere. There are a pack of jokers. read more

This office deserves zero stars. They are very slow and lack efficiency. Even though you make an appointment you still have a 3 hour wait. No one knows why. If you are 15 minutes late you are turned away and have to wait months for a convenient reschedule appointment but they think it's ok to keep you waiting. The office is under new management and it has dropped in efficiency and service. Kathy at the front desk is very nice and one of the original members of the team, Allison who works the Laser X-ray machine is also very pleasant and efficient and another original member. Other than those two, everyone else is new and the quality of service has dropped tremendously. read more

Showed up today to our appointment, the front desk lady didn't even greet us she just said wait in your call and we will call you. I'm sure she didn't have our number so I called back to let her know that that was my number for our appointment, finally, she decided to confirm our appointment and after 10 minutes of back and forth, she tells us that she doesn't see us anywhere in her system. We left came home and I called back again to talk to them to figure out what had happened and asked to check for the following week to see if they scheduled us next week instead, and another front desk clerk told me she had us down for next Friday, I don't understand why the original receptionist couldn't find us in their system with DOB or name, I asked them to cancel our appointment since I will not be going back there ever again!. Poor service. read more

Dr. Pavone is the man!! I had a great experience with no pain and Im so glad I never have to find another dentist. Great work and they do good job working with your insurance. Im so excited to have this office here. I had no wait whatsoever and the place was so clean and modern. Highly reccomend. read more

Usually all my dentist appointment awesome I am very pleased until today the front service was awesome it was until I got in the back with the two dental assistants fumbling and bumbling around it made me very uncomfortable and very fussy I'm usually used to Doctor Harris and his dream team my visit was cold they didn't give me a warm feeling at all I appreciate it about being quick don't get me wrong I love this dental office I guess today wasn't my day read more

This dental group deserves 0 stars because everytime I go there early for my appointment they have me waiting 2+ hours ! Sometimes they even cancel my appointment. Now they're trying to charge people 25 dollars for being late or canceling the same day due to inconvenience issues! This dentist is not good enough for them to be doing that! They should be charged for wasting their guests time. There's also no communication or reassurance when they have you waiting for hours and they even have people who came after you go before you. Very much a mess. I do not recommend this dental group. read more

I'am truly grateful to all of the staff at the Orange Dental Group, they are awesome. The staff is very attentive and kind. It is rare these days to find someone that cares and want to make sure you feel comfortable and taken care of. I definitely recommend anyone who is in need of dental care to visit the Dental Group. The staff are so professional and caring. I had some bad experiences in the past with different dentist which lead me to have some trepidation. However, since my first appointment with Dr. Fuentes office I knew I found my oral care home. read more

I haven't had an issue with ORANGE DENTAL GROUP until this am.. Scheduled to be there at 11:30 am. I arrived close to 12pm after trying to call numerous times to no avail.. I was denied my visit and rescheduled for the following day for 1pm... Very unprofessional in my opinion.. Orange Dental Group has lost me as a patient, due to lack of compassion for their patients. My commute was a total inconvenience, a waste of my time and my gas.. It's makes me feel as if the receptionist are completely incompetent, as they only arrive to receive a pay check. If you don't like your job, find another..What if this was your mother, grandmother or aunt?? ORANGE DENTAL GROUP should try to exhibit the decency to aware the patients that their appointments will be canceled if they have not arrived in a timely fashion. ORANGE DENTAL GROUP repetitiously send their patients soooooo many other random reminders via text messages in regards to appointments. The importance of maintaining scheduled appointment should be addressed if ORANGE DENTAL GROUP has no problems rescheduling a patient that has ARRIVED late.. This is a definite necessity. Have a tiny bit of consideration for other people, You don't know what our battles are or why we may be late, You can't always judge a book by it cover.... ORANGE DENTAL GROUP Receptionist and Staff members were hired to work for US PATIENTS... Think about it......If ORANGE DENTAL GROUP lost all of its patients, where would you be?? UNEMPLOYED!!!!!! BE HUMBLE.. STAGE 4 Breast Cancer Warrior... Yours truly.... TAMIKA FOSTER..... read more

You dont deserve one star from me,I was giving the run around for 3 months,rescheduled an extraction 3 times,.pushed off to Rutgers dental school only to be told they are closed until after new year, meanwhile my tooth is at risk of being infected for the 3rd. Time, three times is not charming,called this office today to be put on hold for 10 minutes, call back to be sent to voicemail repeatedly.!!..I will never come to this place EVER AGAIN !!!! read more

The best place I have been too to fix my teeth. Jane is the best dental hygienist, she did an amazing job. Although, Dr. Eskandar fixed my broken tooth and did the root canal for my upper molar, and I did not feel any pain read more

PLEASE READ UPDATE ON 2ND PARAGRAPH!!Today was my 1st appointment with Orange Dental Group. I had to change dentists because I changed my health insurance provider. I was apprehensive about finding a new dentist. But they exceeded my expectations. The staff members were pleasant and professional. Everything seemed to be well organized. Their equipment and use of technology is state of the art. I was impressed with Dr. Sita Gurung. UPDATE: I changed my rating from 5 stars to 1 star. The first crown didn't fit properly. The second one broke off while I was eating a super soft cookie. What the what??? It didn't last 6 months!! I have a crown that a previous dentist put in over 20 years ago. It's still in place. I'm not going back to Orange Dental. read more

There customer service there is horrible!!! I went through a tooth infection got approved by the Dr and was told have to wait for a mth...when u talk to them they have no sympathy. Is like your just another dollar bill to them. I heard the office manager tell a pt im doing you a favor by allowing u to get your teeth brush today. I was shock 4 yrs of going there and the past year is horrible with this new mgmt. read more

I recently moved to the neighborhood and needed some dental work done. Orange dental is close to me so I decided to give it a try. Front desk staff was super friendly and accommodating when I called. I was seen by dr Pavone and I think I found my new dentist. Really good bedside manner and made me feel at ease. I don't like dental visits normally but I felt like doctor was very caring. I will be back! (Hopeful only for check ups:) read more

this place sucked, made me wait nearly two hours after my appt time to be seen. on top of that they NEVER answer their phone. ive called many times on many different days and each day/time, they dont answer. the one time they did answer i was put on hold for 30+ minutes. a professional medical office should not be this impossible to contact. read more

The wait here is insane and painful. There is not reason why you have have to wait over 30mins. That is poor overbooking and it makes people not want to return. I'm done coming here I've given too many chances. They say your next then take other people. I wouldn't ever recommend you come here unless you have no life and just want to sit and wait in read more

very bad experience in this place. By appointment I was here for 2 hours 40 minutes, it's terrible and apart from all this the person who did the dental cleaning is super rude and not at all delicate, he was really rude. I'm sorry to say that I don't recommend this place at all. read more

I needed a dentist in the area where I relocated and Orange Dental Group was conveniently close by so I contacted the office and made an appointment which was scheduled for a few days later. The front desk staff are very friendly, efficient, professional and I would personally like to thank Kriston for her assistance with coordinating billing in order that much needed dental work could be completed. Dr. Pavone did an excellent and timely job in the repair, cleaning of teeth, gums and made the entire experience less stressful. I highly recommend utilizing the services of Orange Dental Group for your dental care. Sincerely, read more

My family has been patients here for 3 years now. The new rennovated office is the nicest I've ever been to. For the people complaining about wait time......they must not have been to any other dentists in town....wait times everywhere else are terrible and the offices are gross and dirty. This place is big, clean and modern. I dont want my kids being seen anywhere else read more

I love dr Sita and the rest of the crew here. Kathy, Nikki, Alice and all the other ladies are very nice and take care of you during the dental work as well as while you are waiting. By the way, everyone else complaining about wait times must have just been there on bad days, because I never wait more than 30 minutes MAX, which tends to be fairly common in doctors offices of any type. read more

I recommend Orange Dental Group to my friends and family, I was treated for my dental problem in a timely manner by polite medical professionals. Thank you Dr. Kim read more

My first visit was okay but the wait time was horrible. On my second and third visit to Orange Dental is was thus far the wrist experience I had : the dentist was rushing he burnt my lips with what ever he used ; on second visit, omg I had the wrost root canal that still hurts. This was the worst experience ever and now I have to go to a second dentist to try to fix my root canal. I will not recommend my friend or anyone to go there read more

Today is my son's first day at the East Orange Dental Group. I've been waiting for 2 hrs to find if i didn't ask that the hygienist when to lunch and if i wanted to leave and come back in half an hour. You damn crazy! When i have my 2 kids with me. What these people think i have nothing else better to do with my time. Just cancel and lefted with my kids. Only gave two stars because the surroundings where clean. read more

Pretty terrible office--might be due to the way it's managed. So overbooked especially if your waiting for a specialty service. Waited 3 hours to be seen then spent another 2 hours in their patient room for a root canal. Worst of all they kept playing musical chairs between patient rooms by the time the "doctor" began drilling on me all anesthesia was gone. The worst worst feeling ever so painful specially if your treating a root canal already. Unprofessional.They are not sympathetic and will have you waiting desperately!!! read more

This is by far the worst place to come for dental work, they overbook, over staffed, they move extremely slow. After this visit I will find me a better dentist because I'm not at all with the hood dentist. read more

This is the worst dental office I have been to! I made my first appointment on 12/9/17. I arrived early and filled out all of the documents after waiting for an hour I was told that I could not be seen because they had to verify my insurance and my insurance company was closed on Saturdays. I was rescheduled to the following Saturday (12/16/17). On Friday 12/15/17, I received call from the office to confirm my appointment and was asked what insurance I had even though they had front and back copies of my card from the week before. They told me the week prior that they were going to call my insurance company prior to my new appointment. When I reminded them all I got was a "oh". They proceeded to call my insurance company to find out what was covered by my insurance. On the day of my appointment I waited in the waiting room for two hours before being seen. There were so many patients waiting to be seen that there were not enough chairs for everyone to sit in. I had one x-ray done while I waited. Once I was taken into the room I waited for another 30 minutes for the only dentist in the office to come in. Dr. Jonas disregarded the fact that I need a root canal in tooth #16 and decided to focus on a tooth that I already had evaluated and is not in pain. When I told him there was a hole in my tooth that hurts when food enters it he told me that "patients misdiagnos themselves." I told him that I can't misdiagnose a hole in my tooth that I can feel! He proceeds to look at the tooth and tells me that I have to see an Endodontist to have my work done. All of this was done in less than 15 minutes after a 2.5 hour wait! fast forward a week and a half when I happen to look at my explanation of benefits. Not only was I charged for work they did not do, They knowingly billed me for services that were not covered by my insurance after they called the insurance agency the day prior to my appointment. They did not inform me of this, knew the claim would be denied and knew I would be billed after and they did absolutely nothing! Horrible service, Horrible office, horrible billing practices. My advice to anyone who has gone here: CHECK YOUR BILLS!!! Make sure they have not billed you for services they did not do! If so, FILE A CLAIM FOR FRAUD WITH YOUR INSURANCE PROVIDER. read more