After posting my Oracare Dental review, the owner, Joseph Paraiso, called. He acknowledged he "completely forgot" the critical -- to me -- question I'd asked (the basis of my 9/24 review).
As I noted, this happened at just my second visit to his office. I was still evaluating, and assumed Joseph was on his best behavior, and maybe still evaluating ME as a potential client.
In his call, Joseph brought up new items requiring this review update. He said my 9/24 review "hurt his feelings", & he wanted me to "remove the review". This seemed odd because he had just noted its accuracy -- though I recognize that choosing hurt feelings can override one's critical thinking.
I post negative reviews to give responsible owners an opportunity to make changes to improve service. In his 20-minute call, Joseph made no mention of making any changes. In fact, it appears his tactic for dealing with poor service is to try to remove reviews that mention his poor service.
As business owner, that is certainly his right. And I can imagine in some of his other phone calls, Joseph has been successful in having poor-service reviews deleted.
Joseph also said that his office sells x-rays to clients as a profit source. Entirely legitimate.
For 15 years, I've gone yearly to Foothill College Dental Clinic for x-rays and cleaning.
I then bring those x-rays to my two, additional cleanings that year at my current dentist.
Joseph said that because I had brought my own x-rays, he was only breaking even on my $295 (as of 5/24) cleaning, but kept me as a client, hoping I'd refer others. Had he spoken up, I would've replied: "This is my 1st visit. I don't know if I'd refer you, and even if I wanted to, I can't promise I'd have people to refer, and even if I did, I can't guarantee they'd respond."
I do my best to only make promises I can keep. I can understand Joseph's disappointment that I wasn't a money-making project. Again, had he told me his business-model when I first showed up with my x-rays, I would've respectfully gone elsewhere -- and I eventually did because of his other poor communication. read more