Fantastic. Truly. Dr Nawaz really cares about me and my pain, and thinks outside the box regarding…read moremy care plan. Chris, his PA, is one of the kindest, most compassionate health care providers I've ever had, and I've had a LOT. He really and truly cares, and it shows. The nurses and front office staff are also great. Sometimes the communication is a wee bit lacking, but when comparing it to other offices, it's definitely still a 5 star place. I wouldn't hesitate to recommend this office to anyone.

I have been going there for almost two years now. I moved here from another state. Dr Nawaz and his…read morestaff are very professional and caring

Dr. Ghanti sent my script to my drugstore on Thursday. Friday afternoon the store told me they…read morecouldn't fill it due to a vendor shortage. They informed Dr. Ghanti and suggested I try to find another drugstore. I did within minutes but could only leave a message at Balcones Pain as they are now closed Friday afternoons. I did get an automatic response saying I would be contacted. They never contacted me. Since BP recently joined Capitol Pain I tried contacting them with the info they provided Thursday but got no response, except to say they would not fill prescriptions on weekends. I'm very disappointed. I've been a patient at BP since the mid 2000s and always felt good about their treatment and respect of me and my needs until now.

This was my first visit with Dr. Chen. I am seeking help from him for refractory angina pain and…read morelow back pain. So it is too soon to say whether or not the treatment he will provide will help but I am very impressed by my first visit. He is the second pain specialist I have seen for my issues. Dr. Chen was extremely thorough and patiently took his time to explain my issues and options. This was a refreshing experience because my last pain specialist just wanted to rush me into injections and then offered no options but surgery when the first injection was unsuccessful. I will update as my care progresses but so far I give him an A+.

I came in here for two separate occasions. once for two spine steroid injections in my t4 and t5…read moreand my second visit I had steroid injections into my left hip. both times I was walked through the process and was checked in in a speedy process. the nurses took me in the back and prepped me before the injections. The injections were quick and smooth (not going to say painless because that would be lying) but if you can't have it a little pain, they have the option for a local and aesthetic. If you are dealing with back or hip pain or pain in general your body, I would highly recommend scheduling a visit through your doctor.

I'm so grateful I live during the age of modern medicine and awesome doctors. I was in excruciating…read morepain 24/7. I tried every possible pain mitigating effort over several years. EVERYTHING!  I finally visited Dr. Marks. I was opposed to additional pain meds and he agreed. He was sympathetic, focused, and committed to reduce my pain. And the procedures we did worked!  There are no words I have to express my gratitude. He was attentive, and even better... the staff he surrounds himself with are also equally accessible and attentive. The communication is awesome. The vibe of his office is determined but relaxed with total dedication to patient well being.

At this point, I've had to escalate my concerns through state and federal complaint channels…read more I received excellent lupus care at the Georgetown office for years - Jordan is an outstanding provider, and the staff there has always treated me with care and dignity. Unfortunately this does not extend to the Round Rock location, where the rheumatology department has been transferred. Two visits to this office have jeopardized my entire treatment plan. First, they gave me another patient's private paperwork. Then, at my most recent appointment, I was only told after my vitals were taken that the visit would be conducted via telehealth. I had been told I'd be seeing a different PA since Jordan is out, but the provider I was scheduled with -- Jennifer Priestley -- I learned in the after care notes is actually an NP. Jennifer ignored the new symptoms I reported, and after I clearly requested FMLA documentation, she offered to go over the prior month's lab results and said that if I wanted to pursue FMLA, a PT would need to be involved (which isn't strictly true). When I became tearful at this, Jennifer asked if I was "seeing a therapist." I immediately walked out of the appointment because I didn't feel safe with her as a provider. After I left the appointment, Jennifer submitted a behavioral health referral. The medical notes I'm able to download inaccurately state that I consented to telehealth, that I "understood and agreed" to a treatment plan that doesn't exist, and that I consented to a therapy referral that was never discussed. They also claim the appointment lasted more than twice as long as it did, while omitting my new symptoms and my FMLA request. These inaccuracies were signed off by Dr. Pegram, making them part of my permanent medical record. My messages asking for clarification are being ignored and I'm now being treated as hostile simply for trying to protect my care. I'm being shut out of a medical practice I trusted, and I'm losing access to treatment for a life-altering disease - because I asked for help while my regular provider was out. Conversations with APC leadership are just as concerning. In discussing this issue with Jody Green, she said that I shouldn't have been scheduled with Jennifer because she doesn't have the same experience Jordan and Nicki have as PAs. The very next day, Jody told me that Nicki is a nurse. When it comes to my medical records, Jody said she sees my FMLA request on their end as well as some additional notes about my symptoms that are not true. When I asked for a copy of my full medical records, including this additional information, Jody said she would need to speak to APC's attorney before she would know if she could. I have yet to hear back from that conversation, as well as from the email I sent to her directly requesting my full medical records in writing, or from the other two emails I sent to the inbox address listed by her photo on the website. I also have 5 portal messages that are all unanswered (despite everyone I speak to saying they can see them). The negative reviews being dismissed on Google are an extension of the poor treatment patients receive at this location. Asking for a phone number publicly is not a real response - patients can't reply to these comments, and no one should be expected to post personal contact information online. It would take very little effort for APC staff to look up patients and reach out directly, or simply respond to portal messages. Patients with complex health conditions deserve safety, medical accuracy, and dignity. Instead, I've been left misrepresented in my records, denied proper care, and placed in a situation where my lupus treatment has ended. This has been one of the most distressing healthcare experiences of my life, and I urge other patients with chronic illnesses to avoid APC.

Leg and back pain due to a major accident. I am nearly pain free. Dr Whistler and Dr. Harper have…read moredone wonders for me so glad I found them. I've been in pain since 2015 an my life has been miserable. The people in his office are awesome. They treat you with respect and care. You can't ask for better people and better doctors.

Dr. Trent and Alex are the Batman and Robin of muscle injuries--true miracle workers. On a scale of…read more1-1000, they're a 1000. My softball player gets a stubborn muscle injury about once a year that we can't fix with typical methods. Dr.Trent treats the tissue, and Alex provides strengthening and stretching exercises. She's pain-free and back on the field in three visits or fewer every time. We're incredibly grateful for their help--not just for recovery, but for teaching prevention. If you or your athlete gets injured, go to Airrosti Leander--they'll have you game-ready in no time.

Dr. Simon healed my pain in one visit! Of course, I was sent home with an app and exercises that I…read morestayed compliant with...but I didn't need to have another appointment cuz after the treatment and ice, it all got so much better! He also taught me what I was doing that caused my pain so I could avoid it later in life.

I brought my wife here for a steroid injection to help with sciatic pain. If you have BCBS, expect…read morea $55 co-pay. I was hoping to join her in the procedural room, but since they use an x-ray machine, guests are not permitted. She was out only after 20 minutes feeling significantly better. The sciatic pain had been greatly relieved and her mood was elevated. She'll be due back in 2 weeks for a followup. Update to follow if need be.

Dr. Kahn continues to give the utmost care and positive results for relieving the pain I have…read moreexperienced in my leg. He takes time to listen and is dedicated to resolving the issue. I have been going to Dr. Kahn for years. He is truly the very BEST doctor. Dr. Kahn leads by example and his positive and friendly staff are a reflection. Dr. Kahn deserves a five plus rating!

Very nice people, really good treatment. You feel that they care about the patient. Also very…read moreflexible with appointment schedules.

Dr. Kaz is amazing. He cares for his clients. I see Dr. Kaz for my migraines every week. I sleep…read morebetter since he been treating me. My body is back in alignment. My neck and shoulders feel much better. I am please I found this office. Madelynne is the front desk gal. She is wonderful. She finds the best plan when there is no insurance. She also works with your schedule to find the right opening. Thank you.

Since my first visit things have really gone downhill. The three stars are mostly due to the nurse…read morewho brought me back and the provider themselves. The front desk lady is fake and doesn't even pretend to be friendly if she doesn't know you. Some of the regulars she at least gave a veneer of friendly but if you have been in customer service for any number of years you can spot fake. I had to see an ER doctor after my first visit for something unrelated and they gave me a different pain med. Per the pain contract I had to let these people know and was told to not take it and on my next visit bring it in. The issue came when I ran out of the pain pill they gave me, I called with 3 to 4 days left of it and spoke to 3 or 4 people and got the run around. Basically told again not to take the pain med the ER gave me and they would see about a refill on the one they wanted me to take. By Friday I still didn't have an answer and they close at noon. I found out Monday they had sent it in but neither they nor the pharmacy let me know so I went Friday to Monday evening with no pain pills. I brought the pills to my follow up visit and they didn't even dispose of them which is why they asked me to bring them. The doctor now said if I ran out again I could take them and tell them which one works better!!!! Sadly I don't want to start all over and I like the doctor so for now I am sticking with them but if this continues I may not.

No longer recommend. Between the office experience and their office manager, Lauren, their…read morescheduling woman Sheila, and Dr. Singa himself, the service has drastically declined. There is a reason the other reviews echo the exact same sentiment. Lauren is rude and condescending and honestly, she has no clue what she is talking about half the time. They treat patients like transactions. That's it that's all. Last year, I ended up pregnant and miscarried but the way this practice treated me/the pregnancy/my other providers was honestly disgusting. Even then, I was receiving conflicting calls from different staff members having to repeat myself over and over again. There are several other pain management clinics to choose from. They lie about contacting you and when you show them they DIDN'T call you, they decide it's best you find care elsewhere. I bet. This is exactly what happened. I spoke with them on Tuesday the 3rd to schedule a follow up in March and by Wednesday the 4th they were saying I needed to be seen before my medicine could be refilled even though it was already due for fill and I was just seen last month claiming they called and left me message after message. Like I said, they seem desperate for money. As a manager myself, I see what is happening. Their employees are making activity notes as if they are doing their jobs but in fact, aren't. They don't like this being brought to light. Instead of taking accountability, they will make up more lies like "oh that's because so and so wasn't privy to that". However, if talking about an activity note that pops up on my account, ALL employees would be able to see this prior to scheduling an appt. Not to mention, THEY called me to schedule the March appointment. Not the other way around. They lie when it's convenient for them and fits their narrative. It's ironic that Dr. Singa would even have anything to say being that I haven't seen him personally since 2023. I was always pushed to his PA's. His prior PA Martin was very honest about how disorganized and chaotic this practice was/is which is why he left. His new PA Grace is lovely and I hope she makes it out of there asap.

You will NEVER find anyone more invested in you than Dr. Miller. You walk in and you instantly feel…read morea sense of calm. I have been with Dr. Miller since May of 2017. I have never felt more cared for and heard in my entire 47yrs of life. She offers a variety of care. She goes beyond just your physical care, she is invested in your mental well-being too! Her team and office staff are dedicated to making you feel comfortable! She has a snack place in case you missed lunch! She even offers a variety of beverages to wash it down with! The whole team is amazing... I want to put beautiful college educated words here, but they haven't created the language to express how amazing I feel with Dr. Miller, Her P.A. Hope Brent, her Office staff Maria and Kristy. I LOVE this practice and everything that makes it beautiful. P.s. it's definitely the people that make it beautiful.

This is my first experience with a concierge medical service, and I'm not sure I can ever go back…read moreto a "regular" medical practice again. Joining Premier Health has truly been a life changer for me, literally. Dr. Miller and Hope have truly been a revelation for me. Their availability and communication is unlike anything I've ever seen from a doctor before. As long as I'm in Austin, I'm with Premier for life.

I loce Dr. Caylor. No BAck or hip doctor has ever helped me as much as him. HAve doen a RF back…read moretreatment and a steriod injection in the hip with him and pain relief is 90%. I highly recommend him. He has a great personality and I have found him to be extremely funny and easy going. No one better IMHOP

We were completely misled By Dr Caylor. We established a relationship with him in the last year two…read moreyear and a half. The reason for establishing this relationship is to make sure he could treat trigeminal neuralgia for my mother who is 98. . He promised us he was the doctor for the job and that when it wears its ugly head, he would be the one that could treat and do a nerve block for this unbearable pain. Well TN came in in it's horrible way so we went in for the consult, and then we were informed he doesn't treat or do nerve blocks for trigeminal neuralgia. Why would he lead us on when this is such unbearable pain we could've been established with someone who could do the Treatment we need. WHY he led us on for over a year I have no idea but now my 98 ye old mother is in unbearable pain with this TN and we have to be established at a new place with a new Dr so she get the treatment she needs. Shame on you Dr Caylor!!! This absolutely horrible of you.