I was a tenant in 411 E Bart Dr from 4/30/2017 to 4/30/2019. Managed by Opulent Real Estate.
The main reason for this review is how they handled my security deposit once I moved out.
I get it, pissed off tenants often write reviews for the management company taking money when they themselves were at fault for damaging the house. However, this home was in better condition than when I moved in. I was charged $500 off my security deposit. $250 for "landscaping (a few overgrown weeds)" and $250 for a home cleaning.
My old roommate stayed in and assumed my lease, so I know that to this day there has been no one sent to do "landscaping" or the home cleaning. Even if there was, there is no company that would ever charge $250 to pull some minor weeds in the backyard, or clean the small 1200 square foot home for $250. The charges were absurd, and the work wasn't done.
We both reached out to Patti at Opulent Real Estate for help. When I expressed my frustration, she responded with:
"the disposition of deposit stands as is. We closed out your lease. We have documented the condition of the house when you left it . The amount was determined from the legal documents provided including but not limited to the move in sheet, the move out sheet and the inspection report. We have documented the charges against your security deposit. I realize this was a unique situation given the fact that you know and are friendly with the current tenants but as long as they leave the house in the same documented condition there is no need for further discussion thank you"
This response clearly doesn't address the concern that I was charged for services that were never performed, let alone the fact that the charges are most likely 2x the industry norm for these types of services.
There weren't many issues as a tenant. The garage door and a few minor things needed repairs. Opulent was incredibly difficult to reach on the phone. They have a main line that has a directory, and then you are transferred to a call center.
One of the issues that arose was that there were termites in the ceiling of my bedroom. From the time of my initial request (I submitted an "emergency maintenance request" online because I couldn't reach anyone on the phone), it was about 2 months before any termite treatment was done. During this time, I left a couple of voicemails, with no response.
I get it, you're probably thinking "He's just a pissed off tenant, it won't be that bad." And honestly, I am a little upset. But I was also a good tenant, I took great care of the home, never missed a payment, and tried my best to resolve the issue before I left any negative reviews.
Unless it's your only option, they aren't a great company. The communication and response time when there are issues are so, so bad. read more