I am documenting my experience regarding continuity of care and prescription management…read more I returned to Dr. Cecchini with a detailed patient statement outlining my treatment needs. Referrals were submitted appropriately with the exception of one of them.However, when it came to maintaining an established and effective treatment plan, I encountered resistance. Despite the medication being previously approved by insurance and clinically effective, I was told I no longer qualified based on current lab values. This overlooks the fact that the improved labs are a direct result of the treatment itself. Discontinuing or blocking access under these circumstances disrupts continuity of care. Additionally, there were concerning communications indicating uncertainty about how the treatment was approved in the first place, which was inappropriate and not patient-centered. I also experienced delays due to authorization errors that required correction. Once identified, the necessary updates were not completed within the expected timeframe, further delaying care. I understand providers are managing heavy workloads and administrative burdens. However, prior authorizations and continuity of care are part of the treatment process. Patients should not have to repeatedly advocate for access to a therapy that is already working. I would strongly encourage clearer communication, accurate handling of authorizations, and a more consistent commitment to maintaining effective treatment plans.

It started off well even though the visits are thorough but unecessarily long. My husband lost his…read moresight and ability to drive last summer (after they delayed his medication and eyes hemorrhaged, I don't know if this is their fault or not but it might be). We've been drowning in appointments and care since then finding out his last eye doctor was undertreating him and looking for a new one etc. He had an appointment booked with Dr. Cecchini and I canceled it because it was one of those follow-ups of low importance compared to his eye appointment he needed instead with a new doctor that books months out. After we canceled this appointment, the office refused to refill his routine diabetic medication he's been on for years. I cycled through one after another staff member and each time I called, re-explaining the situation. Some were condescending and then acted as if I was out of line for asking for something simple. Each day I called they would say "He will call back today." Then he wouldn't. I accessed the after hours line and they were upset that I called after hours. Each time, they berated him for canceling that appointment even though he was just seen a couple months prior. They wouldn't even let me make a new appointment just to get a refill, which makes no sense. I talked to the stand-in office manager who was very nice and apologized for the craziness and promised to resolve the situation since he was just seen under the doctor's care. She didn't. After days of trying to get any response, out of desperation for my husband's health, I called the cell phone number of his I had from a year ago that I got from them. The next day, the regular manager called me back and I was excited to finally get a response so my husband could, you know, not have high blood sugar levels or risk of eye hemorrhaging (a lot to ask apparently). But instead, the only purpose of her call was to berate me for calling his cell. They still would not refill his medicine OR offer a new appointment. I was absolutely confused and switched doctors. Then the office sent a letter in the mail dropping my husband from their care because he missed the appointment (which was canceled ahead of time) and for calling his cell phone number which they gave me. They will probably respond to this message putting their own spin on what happened since the whole time they were treating me as if I was asking for an outlandish miracle. We really just wanted the diabetes medicine refill, it was so crazy!!

Many years i been under supervision of many primary physicians almost six months ago in September…read more2025 the cause of didn't satisfied with my previous primary doctor decided to change my primary doctor so in Shafa Medical center Dr Hamid Eskandari referred me To Dr Pariya Vishe of the physician in Shafa medical center and in the first visit she diagnosed some very important problems in my health status and after 3 Months in the first visit after my first visit my lab test results showed significant improvement in my health conditions i couldn't able to how appropriate from her attention and with proud i refer her to another patients Thank you so much Dr Pariya Vishe Asghar Ahmadi

Dr. Hamid Eskandari is an excellent and highly knowledgeable doctor. He takes the time to carefully…read moreevaluate symptoms, identify the root cause of issues, and recommend the right treatment plan for his patients. His experience and attention to detail really stand out, and you can tell he genuinely cares about providing the best care possible. He is patient, professional, and explains things in a way that makes you feel comfortable and confident in his guidance. The office is also very well managed, and Sheida is always kind, respectful, and helpful. Overall, it has been a very positive experience, and I highly recommend Dr. Eskandari and his team.

I had a 9:00 a.m. appointment for my physical today. This was a date and time that the physician's…read moreoffice chose. When I arrived for my appointment, I waited for a few minutes and then was told that I would have to come back AFTER 10:00 a.m. because the prior patient needed xrays. That is COMPLETELY UNACCEPTABLE. I believe they should have sent the patient for xrays and had him/her wait until the doctor had time in between other patients to follow up. To punish me for this other patient's issues is completely unfair. It's great that the physician wants to take extra time with a patient, but in doing so, they need to do one of two things. If they're running late, they should call ahead of time and let the patient know we can't be seen, instead of waiting to tell them once they arrive at the office. Or they should schedule appointments accordingly, perhaps one patient per hour, so they have all the time they need. It's one thing if a doctor is running 10 or 15 minutes late. It's quite another to treat me with UTTER DISRESPECT AND CONTEMPT by pushing my appointment back OVER AN HOUR.

From the owner: We have three Family Medicine, board-certified physicians and welcome patients ages 4 and up…read more Serving the Foothill Ranch community, our physicians treat the whole body: mind, body, spirit. We are designed as a team-based care office, working together to give our patients the best of care. We believe in going above and beyond to make our patients feel at home. Same-day appointments are available. We are also pleased to welcome OB/GYN services to our Foothill Ranch community. Our physicians, Dr. Jamie Markus and Dr. Kathleen Pollock bring together leading-edge medical knowledge and expertise dedicated to the unique physical and emotional needs of women of all ages. These physicians offer exceptional care for every stage of a woman's life by helping to improve your health, whether that means prevention and wellness in your 20s, successfully navigating menopause in your 50s, or thriving in your 80s. They have a genuine interest and passion for providing quality care for women's health and are dedicated to serving the Foothill Ranch and South Orange County community.

Dr. Teresa Shields-Szabo, is AMAZING, very knowledgeable, very very nice person, easy to understand…read moreand very patient with me , I need some urgent test , and she did it right away at my appointment, I did my lab test with my OB doctor and she ask me to show her all the results on my cellphone . She gave me her opinion and gave me some instructions and what to do with my high cholesterol . I really recommend her more that 100% if you are looking for a family Dr . She is the one ... I love her !! Again incredible person !

If you considering to use the walk in option for this location, forget it…read more 3-4 hrs wait, short of staffs, behind their schedule and absolutely disorganized. There is no management and no observation in this location and they are all just can't catch up with their work. Simply disaster. Avoid this place.

Nice and clean, lots of parking, low stress. Urgent care…read morenext door, all in a convenient location.

First time here due to new insurance. WOW. OMG WOW. This place is so nice. I had been receiving…read moremail from Hoag to join their network for a couple years now. I was with a different medical group just because my prior PCP was down the street and I liked their office. I unfortunately had to switch insurance which bummed me out, but it turned out for the better and I'm so glad I picked Hoag. Not only are most of my specialists from the previous insurance with this group, but they have offices that are still conveniently close to home. The Hoag building in Foothill Ranch is new and beautiful. There are different suites inside that one building. There are many places to sit comfortably while you wait anywhere in the lobby. There is even a coffee shop with a barista! The lobby smelled amazing from the coffees and lattes. I didn't grab any this time but I for sure will order one the next time I'm there. The staff was very friendly, greeted me hello, said thank you and wished me a great rest of my day as I was leaving. I *think but I'm not positive, you can buy workout apparel there? Not sure. I just saw some exercise attire so I'm just assuming at this point. Hoag Medical Group, is a group I should've been with since a very long time ago. Too bad I waited so long to switch over. Even if you're not a patient, stop by and take a look. I think you'll be impressed. I am truly looking forward to seeing providers who are even more connected to each other for a better patient experience. I'm sure you'll see an update once I get more established. Until then, cheers to health.

From the owner: Hoag Medical Group Foothill Ranch provides board-certified family medicine and internal medicine…read morephysicians to care for patients in all life stages.

I've been a patient of Dr Sunshine and OC Sports & Wellness for several years and no matter my…read moremedical need, they are there to help. They make patients very comfortable and take a very long term, health first approach to solving issues. Meaning, they don't prescribe big Pharma medication's and send you on your way. They provide instant research on why they recommend what they do and how they treat the various symptoms. Very professional yet comfortable!

I've been going to Dr Sunshine for many years and would never change. He's very thorough and I'm…read morenever rushed. My last appointment was 75 minutes to review every concern. Getting to the issue and resolution is always first of mind.

Great service and staff. Very caring doctors especially Dr. Rettinger. Very clean and very rarely…read morea long wait.

I've taken my children here a few times and always have a good experience. The physicians and PAs…read moreare very knowledgeable, and the staff are caring and kind.

My PCP moved here from Irvine so I followed her. I've come here for various issues and they have…read moreall the basics onsite like X-ray pharmacy and lab. Love not having to drive around. They can resolve basic issues quickly and efficiently. The parking lot is large and there is always parking and not a hassle to get in and out. The bathrooms and seating area are clean. Not sure really what else you could want from an off-site medical facility. Note: there is no ER or Urgent care here you will have to go to Mission Viejo for UC or Irvine for ED

The Foothill Ranch location is probably one of the smallest Kaiser location in OC, comparing to its…read moreMission Viejo or the Irvine Sand Canyon locations. Both lab and pharmacy are closed for an hour during lunch. Everything is slower here. I had to wait a moment to be checked in even when there is no one before me. Lab has only one tech. Pharmacy has one pharmacist and 2 techs. The most important part is they do get the work done, albeit a little slower.

Is there a trick to getting through to this office?I've left 2 messages and have not heard back…read morefrom anyone. Saw Dr Ashby backs in 2020 and really liked him. I planned on returning, but doesn't look like it's in the cards for me. I can't get a hold of anyone at the office!

Good luck trying to schedule an appt. Nobody answers the phone here. Called 3 different times…read moreduring biz hours.