Recently needed new glasses/prescription and went to Rothbloom in Smyrna, GA…read more The facility and staff are five stars. The optometrist assigned to me was Dr Karen Shah. He was/is outstanding. His customer service skills and what you should expect and the time he took to make sure my prescription matched and what I needed was/is perfect. Highly recommend. 100% 5 Stars...!!!

I had an appointment with Dr. Rothbloom about two years ago. Initially he seemed pleasant, but over…read morethe course of the visit his manner felt condescending and dismissive. I did not feel listened to or respected, and the overall experience was uncomfortable. During the visit, he suggested bifocal contact lenses. I declined. He then told me that the contact lens prescription he arrived at was "the best he could do" because my eyes were "in between." The contacts were uncomfortable, and I struggled to see clearly both near and far. I remained in that prescription for about a year and a half, assuming the issue was my eyes rather than the fit. Recently, I saw my longtime optometrist, who reviewed that prescription and told me it was not an appropriate fit from the start. He restarted the exam from scratch and fitted me with a completely different type of contact lens. The improvement in comfort and vision was immediate. He also explained that bifocal contacts should not have been suggested to me based on my age and what he observed during the exam, as they were unnecessary. This was one of the most frustrating experiences I've had with an optometrist, and I'm relieved to be back with a provider I trust now that I've moved. I'm sharing this so others feel empowered to seek a second opinion if something doesn't feel right.

Dr. Patel is wonderful. She's kind, patient, welcoming, and knowledgeable. She takes the time to…read moreknow her patients and you know you are in the best of hands with her. Her office has the latest equipment and her staff is kind and well-trained. I'm so glad we found her!

Windsor has moved to an even more beautiful location! Now across the street in its own stand alone…read morestore, the shop is gorgeous inside. Beautiful touches for the comfort of the patients throughout the spot and the same great service. Staff are lovely and helpful. As always Dr. Patel is the best! She leaves no detail or potential condition untouched, never upsells, and always wants the best for her patients. Highly recommend!!!

I love coming to Ross for my eye care. They are a family run business who clearly care a lot about…read moreeach and every one of their patients. Their exams are thorough and their care is thoughtful. I'm especially thankful for Stephanie who takes care of me when I come!

very expensive they take your deposit and take them weeks to return the completed job…read moreoptical department, customer service, rude, and accommodating! Very Disappointed!

Lovely place & people…read more I really enjoy coming here for my eye exams and glasses. The doctor is very kind and patient and fun to talk to. The folks who work in the front are also very nice and have been helpful in getting my new glasses purchased. They worked with me on my FSA, and were quite helpful with that, too. They have a wonderful selection of frames as well..love Face A Face!! Parking in the back is free if you are visiting Highland Eye Boutique and yes, they accept certain eye insurance. If you're wondering whether or not you should go, you totally should!

Wonderful experience! Brand new , state of the art equipment and a courteous, attentive staff. The…read moreDoctor spent a lot of time talking over my Options with me. Highly recommend. They will have my business from now on!

This is the first place where an eye doctor actually explained to me how my eyes work and what…read morethose flashes and 'floaters' are Also, baller glasses.

Now that my transaction with them is fully done, I feel confident posting this review. I will say…read morefrom start to finish I can't say it was all a positive experience. I usually visit a private dr in Savannah where I live and then before that I went to target optical in the perimeter area. Reflections eyecare is located in the Brookhaven shopping center. Parking is pretty scarce as the shopping plaza is always busy but there are numerous parking garages. I had high hopes for this place because of the location. When I initially called in the gentleman I spoke to over the phone was very courteous and friendly. On my appointment visit I arrived early and was given paperwork to fill out. The rep helping me then was also friendly. I went through the initial eye process then met the dr. The Dr was also friendly and provided me with my new contacts. I also had my eyes dilated. This part was soo foreign to me and I ended up not being able to see for 2-3 hour after. I had to wait until it wore off a bit because I didn't bring a driver. I wish there would've been more communication on that part. My least favorite part was the ordering of the actual contacts. They called me in one time and said my contacts arrived so I went up 1 week after my eye exam and was excited to have contacts... but unfortunately it was just another sample set of contacts. I thought this part was just a tad inconvenient to the consumer because I had to wait another week to actually get my contacts in my hand. They do ship to your house free of charge so that was a pro. They seem to use a third party vendor for your contacts and when I received them they were mislabeled as daily wears... I was confused and also bothered because I ordered a 6 month supply. I called back on the next business day and was told this was actually a 6 month supply & that they're sorry the vendor labeled it that way... very confusing! Final Verdict: I don't think I'll go back here. I'm just used to getting contacts on the same day as my eye exam and I didn't like waiting 2 weeks for my particular contacts. They definitely got the job done as far as my contact needs so they get 3 stars, there were just too many hiccups for my particular liking!

My current optometrist closed her practice earlier this year, and I needed to find another one. I…read moreprocrastinated until the last few days of my VSP eligibility and did a zip code search...and found Family Eye Care. It is within walking distance of my home and it was very easy to make an appointment before my deadline. When I arrived, I was greeted by Dr. Locke herself. The practice is furnished in a minimalist theme; it is relaxing and full of light and a close view of Habersham and Roswell roads. The testing equipment is state-of-the art; it enabled Dr. Locke and her friendly optician, Anita, to properly diagnose my over-40 eyes with an improved prescription. The eyewear inventory is current; there is an even mix of upscale and midrange designers. I will definitely return!

The doctors on staff are thorough, knowledgeable, and wonderful working with children. The…read moreadministration staff is disorganized at best. I ultimately do not recommend this practice because of this. My children have been patients of this office for about 18 months now. I had a very difficult time attempting to schedule my oldest daughter's first appointment. My husband and I are both myopic, and we were seeking vision care for her due to extreme motion sickness. I was originally told she would need a referral from her pediatrician, contrary to what is advertised on the company website (appointments available starting at 6 months old, no mention of need for referral). I had to speak to three different assistants before someone would actually schedule us for a pediatric eye exam, with one even saying that she "didn't need it". I had to bring up that it is unlawful for an office administrator to give medical advice and deem my daughter's eye exam unnecessary in order for me to be taken seriously. I should have seen the writing on the wall then. Today, my middle daughter had an appointment scheduled for 9:30AM, but woke up at 7:30AM with a fever and rash congruent with Hand, Foot, & Mouth Disease. After consulting with her pediatrician, I called the practice three times beginning at 8:00AM. I attempted to leave three voicemails, but the answering service hung up on me all three times. I also left two text messages to the practice, which is another standard way to contact them. The day's new priority for my daughter was to get her to the pediatrician to get her well. At 10:00AM I was called by the office manager and told that we missed an appointment and there would be a charge of $80.00 on our account. I informed the office manager that I had been in attempt to contact the practice for hours to avoid any confusion, and that I do not consent to a charge. I have never once been charged by any facility, medical or otherwise, to have to last minute reschedule due to a rampant illness in the patient. The office manager told me the $80.00 charge would be placed on our account, and we could "discuss it being refunded at the rescheduled appointment." I once again told her I do not consent to a charge and offered an excusal note from my daughter's pediatrician. The office manager told me I signed a financial policy and claimed she did not have my credit card information in order to charge me, so my frustration was undue. We are in the Peeps Program, so the practice absolutely does have my credit card information on file. Of course I am aware of the financial policy, but there are no exceptions for illnesses and medical excusal notes are not accepted? Would they rather me bring in a child with HFM? She also told me I could have called or left text messages, and that any one of their office staff or virtual assistants could have responded. When I told her that I did both of those things, she said she couldn't guarantee that anyone would get to me and that the virtual assistants are used for taking notes in appointments only. I asked to speak to the doctor instead, and was told "she could maybe call next week". The office manager used professional words but a condescending tone, scoffed at me, told me I was having "a circular conversation", and effectively told me I was upset because my daughter is sick - not because of the runaround she gave me. Overall, the doctors have both been so kind and patient with my girls, and I have loved the experience of the care they have received there; however, the admin experience is a nightmare. They are unable to take accountability for any shortcomings and ultimately place responsibility on the patients. We are going to do what we need to do to avoid any extra nonsense charges, but we will be finding a new practice.

I've been going here for many years - they are super nice, and especially good if you have…read morecomplicated eyes or a family history of eye disease.

I wish I had a better review to leave; however, at this point this is not the case. I've been…read morecoming to this office for many years, and generally had good experiences up until about two years ago. I came in for my routine exam, and things went as expected. I picked a pair of frames and spent about $300+ after insurance. Again, no complaints. Kat called me to inform me that my glasses were ready for pick up. I went and immediately noticed that the prescription was not correct. I shared this concern at pick up and was told that due to the prescription that I needed to wear them for about two weeks to allow my eyes to get adjusted. I didn't fully understand this because my prescription was the same as it had always been. I complied, and experienced headache and eye aches. I shared this and went back to the location. Again, I was assured that the prescription was current and shouldn't cause me to have any concerns. Instead it was. No resolve, I left to advocate another day. I went home and found my prescriptions from the prior year and current year, I called back and spoke to Kat to share with her my concerns and findings. She found the error, and i stead of apologizing she just took the glasses. The wrong prescription was totally wrong. I left the glasses and came back a few days later to pick them up. Again, I am still having an issue seeing. I shared this again, but was over talked and ignored. I was given the same advice of allowing the eyes to adjust to this situation. After two weeks and same concern I went somewhere else. They were able to find the concern and I spoke with the location and was told I would get a call back. It never happened, time passed and it slipped my mind to follow-up. I did call back months later and was told that although I communicated my concerns of not being able to see, and I was awaiting a response that too much time had passed for them to adjust the prescription. It sucks that I have had to overly communicate, advocate and continuously go back and fourth to get this situation corrected and still no resolve. I shared my concerns at every visit. I brought up the concern and did everything and I am still in a position of losing out money because of this. While I have a good experience at this facility the last two years have been difficult. I am choosing to not patronize going forward. While this is my experience, I share so that you are well informed.

I have had prescription lenses for a very long time but Dr.Barnes and his staff are the best. My…read moreprescription has changed over the last few decades. Every time the new prescription and new lenses have improved my vision. I would be remiss if I didn't sing the praises of Kay, Christina, Howard and BJ (?) They are true professionals. Let them help choose your new frames. They know their stuff. I tend to prefer the newer styles in frames--i wear them all day and consider them accessories and conversation starters. The latest frames are to be found here as well as traditional styles. Service is on point. All in all, a great place to go for your eye care.

I've gone out of my way three times to go here. The staff is friendly and, even in my case,…read morepatient. Very competent. I trust them.