I came into the Verizon Hauppauge location and was blown away by the service. The team is…read moreknowledgeable, welcoming, and genuinely there to help not pushy, not rushed. They walked me through the best deals for my phone upgrade AND hooked me up with Fios at home. I even found out they offer special discounts for teachers, nurses, and first responders (huge bonus). The store is clean, modern, and actually has good vibes. You can tell the staff takes pride in what they do. Bottom line: if you're in Suffolk County or anywhere on Long Island--don't waste time anywhere else. Come here first. Green light all the way.

From the owner: Welcome to Verizon – Hauppauge Located at 534 Route 111,…read morewe’re more than your typical Verizon store. Whether you're shopping for personal or business needs, our team is committed to personalized service and real solutions. From the latest iPhones and 5G devices to Fios home internet and small business support, we make tech simple, accessible, and tailored to you. What makes us unique? We’re a community-first store. That means: Local Business Corner: A dedicated space for local entrepreneurs to connect, collaborate, and explore Verizon Business solutions. Referral Rewards: Earn credit when you refer friends or businesses to Verizon Wireless or Fios. Family Tech Hub: A chill zone for families to explore safe, smart tech in an inviting space. Fast, Friendly Returns & Upgrades: As a return hub, we make the process fast and hassle-free, and we’re here to help you leave with something better. Come see why Hauppauge chooses us for more than just wireless.

No one in front of us, 5 employees walking around the store, really like they had no clue what they…read morewere there for. We waited 30 minutes and left. Sad.

Purchased a new iPhone online from Verizon. Drove to the V store at the Smithaven mall. I wanted…read moreto utilize the stores WiFi to pair my old iPhone with my new. The employee, (jerome, he said his name was), told me it would cost me $30, to use the wifi for this purpose. I just spent $1300 on a new phone as well as a much higher cost plan, and that's the service? I'll go back to just buying my phones from the Apple Store, as they are trained professionals. Big pass on that Verizon store at Smithaven mall in lake grove.

No interest in performing service. No callbacks. Disappointing. Trying to give business to a small…read morelocal operation and came up frustrated.

I highly recommend George's TV. Recently, I had George's TV install 2 large flat screen TVs and a…read morecomplicated home theater system in my home. He programmed everything, explained how to operate the remotes. He didn't leave until everything worked perfectly. Bobby and his crew were always on time, knowledgeable and his price was very fair compared to the other companies that I spoke with. Dealing with the owner of a small family business makes all the difference in the world. . Brian S. Great Neck.

Absolutely done with optimum for good. Cant believe this company is still in business. Poor service…read moretechnicians horrible cable and internet provider. Messy techs leaving wires all over. Do yourselves a favor and cancel your service and also... be warned it will be a fight to cancel. Absolutely ridiculous company.

Paid $150 a month for 1gb internet service, but only received 300mb. Changed routers, new cable…read morelines, and endless phone calls, and delusional technicians with excuses, only to end up with no internet. Customer service is absolutely the worst. No one is trained on any level to help you, Bottom line I got T-Mobile 5G internet, and it blows optimum out of the water. Good people of Long Island stop wasting your money on a shit show business like Optimum. I would give them -5 stars for what I put up with for a year of their deceptive incompetent service. KISS my ass in Macy's window optimum. I'm free of your bullshit.

Terrible customer service. Slow. They don't even acknowledge your existence. Long wait.read more

Fast, efficient and great customer service. Staff are friendly and knowledgeable and give great…read moreadvice and recommendations.

I went to the Smithtown Verizon store, where I had originally purchased my phone, because I had an…read moreissue with retrieving my emails. Moeez was extremely helpful in helping me despite the fact that I did not have an actual phone issue. I highly recommend him to assist you with your phone or related issues.

Long story short I was sold a phone that suggested retail is $79.99 from Verizon for $170!read more

If you're an Apple user, then I believe you'll be happy with Apple's commitment to their customers…read more While I do understand that their location within a large mall can be difficult to get to, I don't believe that this is necessarily a discrediting factor. I have been there a number of times more often for many purchases. Initially, I call their sales line, they create a "bag" containing the items I want to purchase and I go to the store to pick up my purchase. Although they are very busy with customers, it's only a brief wait - sometimes only 10 minutes at most - and I'm greeted by a friendly associate. At this point, the associate remains with me throughout the whole process. He/she verifies my order, pulls the equipment,sets it up and ensures the data migration from the older device to the new one is successful. It's commendable that I'm never left alone despite the multitude of customers. Often, the associate remains with me even while handling other customers simultaneously. Their training is impeccable. I am compelled to recognize their commitment to the customer, their friendliness, their expertise, and won't leave the customer till all matters have been completed. Further, on one shopping occasion, because I'm disabled and have trouble walking, the associate advised a supervisor and obtained permission to walk and carry my order out of the Apple Store to my car outside the mall. The attentiveness to detail, the customer and ensuring your new purchase is working properly is always a certainty. All staff at the store are expertly trained, make recommendations and reflect the highest standards set by Apple. I wish I was able to provide more than five stars - they rate at least ten!

I recently purchased a very nice new Macbook from this location only for the trackpad to give out…read moreon me within months of use. I was upset but I knew I had to take it right back to these guys to get it fixed. Well I made my appointment and made my way over. Finding the perfect spot to park for the Apple store is a chore in itself so I just go in through the food court and walk over to it. I really do wish they had a proper store on the side of the mall with entry/exit to the outside but oh well. After finally getting to the store it was time to get an employee. This is the part that sucks the most. The associates here are allergic to you apparently because it was difficult finding one that actually wanted to help me. And when I finally do they look at me like I just inconvenienced them. Hospitality is at it's bare minimum here. As for the repair process it was fine and covered by the warranty as it should be. They held onto my Macbook for a few days and called to tell me it was ready for pickup. I'm happy to report that it's in working condition but I'm sad to report that I really don't like visiting the Apple store anymore after this debacle.