Literally the worst company, half the time the internet doesn't work so I have to pay for unlimited data threw my phone company. I'd give 0 stars honestly. Also every few months they try to raise your bill for no reason. read more

Probably the worst company I've ever dealt with. They raise your bill far above the agreed rate without telling you. The customer service on the phone is abysmal. They nickel and dime you on everything. I'm currently trying to cancel service, due to moving, and they make it almost impossible to do that! It is appalling that these crooks are still in business and thriving with monopolies in many places. read more

Internet service is fine but their cable offering and customer service is atrocious. I've had numerous technical issues within the first month of being a new customer. I may cancel soon. read more

Just don't!! Stay away from them!! I called representative John on september 3 since i wanted to become their customer and made an appointment for installation for september 7th. On september 6th John called me asking me do i want to upgrade my speed and i said no. He tried to push me into faster internet (more money for them) and i said NO. Then he told me that techician can come on MONDAY! OR NEXT SATURDAY! i was shocked! Obviously he didn't put me in a sistem first time that I called and he LIED to me about the appt date just so he get me as a customer! Do yourself a favor and stay away from them!!!! read more

The worst service ever. If you are considering Altice, dont do it. Terrinle! Customer service is terrible. I wish we had options for cable companies. read more

Stay away if it all possible. There is no worse internet or customer service I have ever experienced in my entire life, and it does not improve. The Altice all in one box is truly horribly and I need to find an alternative. read more

Can i do a ZERO rating?? I cant understand why an internet/cable tv provider in NYC confirms an installation appointment on a given day, calls you to inform you that they cant make it, and the re-schedules you 7 days later???!!! Just ridiculous! I'm amazed they're still in business! Worst than a third world country!!! read more

I've had optimum for over 7 years and never had a problem with them until now. A couple days ago, I realized that one of my channels wasn't available anymore. I found it weird that after having the same plan for 7+ years that it would just change without notice. So I decided to call and they tell me that I was never supposed to have that channel in the first place. Saying that it was 'a mistake and you're lucky to have had it this long.' Saying that it was for the preferred package and up but on the website, it clearly says it's available for value packages and up. So, after I was done on the first phone call, I decide to go onto the optimum website and look up the channel lineup for my area. Like I said before, the channel shows available for my package. So I email them to explain myself. 2 days later, I get an email saying again that it was a mistake to have had the channel and if I wanted it back, I can upgrade to the preferred package. I called again asking to speak to a supervisor the day after receiving their email. The lady I spoke to asked what was the problem and I told her. So she says 'it doesn't matter who you speak to: the supervisor, manager, VP or anyone above, they're all going to tell you the same thing. It was a mistake for you to have had the channel and can get it by upgrading.' So I told her to check online on THEIR website. The channel lineup clearly says that my package gets the channel. She says 'yes you're right. It does say that but it's wrong.' I hung up after saying thank you(thank you for what? I don't know). I replied to their email with a screenshot of my bill which shows my package and a screenshot of the channel lineup for my area. Just waiting for a response now but I think I'm just better off looking for another provider after all this. read more

Optimum Cable is thee worst cable service, especially the internet service!! My box was replace with a mini box. I called into customer service to find out why my box wasn't showing the time. I was told, "the time only shows on the Altice box". WTH....that doesn't makes any sense at all. What cable box doesn't show the time‍‍ If my area had other options. I would've dropped them immediately!!!! My WIFI light shuts off and on by itself. When I called in to asked why, the representative absolutely could not give me an answer. The answer he gave me did not make any sense. I asked to speak to a manager. He put me on hold and came back to apologize and tried his best to explain to me why, after I politely asked for a manager. Nothing was solved so now I'm finally writing a review because Optimum is the only cable company that I've had an issue with along with their high prices. Now I'm going to find out why Optimum only service this area and see if there can be any other changes to that. read more

I have not choice but to give the lowest rating of 1. If I could, I would give -100! 1)Getting through, both Chat and Phone: YOU'RE A JOKE 2) Customer Service: I will say the people have bene good, except on some chats, where if you don't reply w/in seconds, they are pushing you-"Are you there"? Dang. Give me a few seconds while I type! 3) Modems: YOU ARE NOT FAIR. You pigeon hole us to a set number, when you go Amazon, seems 99% of choices are refurbished. I find that quite ironic. OH. THAT'S RIGHT. YOU HAVE A MONOPOLY IN OUR AREA- VERY UNFAIR! 4) Pricing: Completely out of line -Once again, monopoly. Can't wait to leave. read more

Please do yourself a favor and use Fios if you can. Optimum is the absolute worst customer service you will ever face in your life. I did not have internet for 3 days and after being told it was routine work, then being forced to drive 30 minutes each way to get a new modem both of which weren't the issue, I was told a technician needed to come over. I said I did not want to pay for a service call and was told "of course you won't be charged it is not your fault". The service man came over and was unable to fix the issue and because he couldn't figure it out, I was charged $80. After 3 hours of phone calls I was told by Prascilla in the esclation department (badge RPP)that Optimum does not care if their employees lie/do not know the correct policies and the word of their employees does not mean anything if it goes against their firm policy to charge the client. Thier policy is to charge you if they cannot figure out the issue and 100% know it is their fault. If employees make a mistake, the client must pay for it, not their firm. This place is run by snakes. I will likely be canceling as many services as I can all because they value my $80 more than my customer loyalty. read more

Very poor customer service they don't believe in customer loyalty I've been fighting with them since last Thursday technicians take it upon themselves to make their own hours when you schedule for them to come I would never recommend cablevision to anyone they need to improve their customer service they need to also improve their technicians I've been with cablevision for more than 20 years and I never had to experience what I have been experiencing poor service they're quick to raise the prices on their cable but they're not quick to give you proper service when needed they are just hiring anybody to do the work I've been a loyal customer for 20 years and never had a problem till now I would never recommend anyone to optimum cablevision I am so tired of this I am getting ready to switch to another cable company cuz their service is so horrible till now my problem has not been resolved yet and today is March 10th 2023 read more

Most residential buildings in New York City do not enable many t.v. and internet service providers. Using optimum alive cable vision was a nightmare from day one. They did not create a new account separate from my old home. Which over charged me for my first 3 months. During the last move. I wanted my services to be turned off Mid-month. Which I was told that the cycle would be over at the end of the month. I had 30 days after the last day of service, too return my equipment. The bills are due mid-way through your monthly services and that is not explained until after you want your services cut off. There is no customer loyalty or incentives for long time customers, the stores are extremely far to travel to, and the packages are not worth the pricing. I say avoid any t.v. services and just stick too streaming services. So not be bullied into underwhelming t.v. services because you need internet. Research your best options, and use Amazon, Netflix, Youtube plans with a smart t.v. and find ISP providers that work best with your equipment. Optimum is a complete rip off... .5 star if you ask me. read more

Optimum does not deserve a "star". They are a POS. You can't reach them phone. All they have is a recorded message to go to the website for support. read more

I Miss Verizon Fios.. months ago I moved to westchester, NY and was forced to switch from Verizon to optimum (it's the only internet provider available here) and boy do I hate it. My WiFi cuts out once sometimes twice a day, forcing me to disconnect my router and wait 20-25 minutes for it to turn back on. I've called customer service two different times and once the women who had no clue what she was doing hungup and never called me back. The second time the guy "ran a diagnostics test" which did nothing. If you have a CHOICE.. never NEVER choose optimum it is terrible. I can get a better WiFi signal hacking into a local coffee shop then from my own router. read more

The WORST internet provider out there. I wish i had an option to switch but this is the only one that services my area. They raise prices randomly. Why do I have to pay $75 when the same service at Verizon is $54. They raise prices every year for absolutely no reason. Its not like the service gets any better. In fact its worse the wifi randomly cuts out. Honestly if youre moving find a place that has other options besides optimum. If they didnt have such a monopoly over service areas no one would EVER use them. Get optimum out of brooklyn. read more

Their tech customer service is a bunch of misogynistic jerks. Their altice Box stinks so i turned it in for the old box. I also got a new router and modem. When i hooked them up my computer wasn't letting me connect to the new internet connection. So i got the did "you check that the wire was in.... try a different browser". ....every option was something i was probably doing wrong until they figured out there was a block in their system. They changed something on their end and it worked. Then when i hooked up the cable box the remote wasn't pairing right. The volume button wasn't working. again i got the condescending talk "are we pressing both the power on and select button". It must be the hdm1 cable isn't good. As women we put up with so much shit from men who feel superior. As a customer i shouldn't have to put up with this. Guess what. He couldn't fix it so he hung up. I finally figured it out myself. I don't know where their yech people are located bit they are obnoxiously condescending while trying to be nice. I wouldn't have to deal with them if the products were good. read more

Unfortunately, Optimum is the only internet and cable provider in our area and we finally had enough with price increases without any notice (please constantly check your bill to avoid surprises). Our last bill for BASIC cable, internet and telephone was over $300, so we had enough and made an appointment for today from 2-5PM to switch to only fiber optic cable. No one arrived at 5:00, so I called at 5:15 and was ensured that the technician was on the way. By 6:15, no one was here and I was told yet again, "They are on the way and will be there by 7:00. " Well, 7:00 came and went and no one showed up. When I called Customer Service again, I was told, "Oh, he probably got busy and he probably won't show up today." Probably? I work nights and woke up early to get the cable boxes ready and to ensure that everything else was in place for the transition and I went in late tonight since I was sitting around waiting. We constantly have problems with Optimum and their service, particularly the internet. In fact, I sent back their modem and ended up installing a modem I purchased on Amazon and it has never failed in over a year and a half. Even after all that I went through, you would think that Optimum would make an appointment for the next day, but the "next available" appointment was in five days from today. I almost forgot, when I cancelled the service, they didn't even make an attempt to keep us as customers AND asked to switch to their cell service! Not a chance. We have seen the Verizon trucks in town and hope that Verizon or any other service comes to town ASAP. I have yet to hear a positive review about Optimum from anyone. Just poor Customer Service, poor communication, etc. read more

They have gone too tech oriented and their customer service is terrible. Spoke to 5 different people, got flat out lied to three times and the other two customer reps although very nice and genuine had absolutely no idea what they were doing. Def going to switch cable, internet, and phone services. Horrendous and very disappointing. read more

Worst customer service I have ever experienced and that saying alot ... They take forever to respond and pass you from person To person after wasting 10 to 20 min. Per per person to talk about your issue... They resolve nothing At this point I'm on the phone for over 1 hour to wait and see if a supervisor will call me back even though I have asked repeatedly for a call back or speak with a supervisor So far 1st customer service lol person wasted over 20 min. To say he can't help me then passed me to Ashley in retention who after 30 min said she can't help me and passed me back to customer service to speak with a supervisor where Lester wasted over 20 min. Trying to get me to repeat everything to her without reading her notes I started out nice and begged at 1 point to PLEASE JUST GET ME CONNECTED TO A SUPERVISOR she proceeded to waste even more time Trying to get a supervisor to take a call back bc even though an angry customer is requesting it they seem to have a choice whether they want to actually get involved to resolve.. HORRIBLE HORRIBLE EXPERIENCE read more

This review is for Call-in Customer Service only (for service in the NY/NJ/CT area) on 9/7/15: Alexis was pleasant, calm, understanding -- and highly professional throughout our convo. (I was trying to assist my parents from out of state, and I had many questions/concerns about their TV plan.) Her assistance resolved all my issues, and she offered a 3-month tryout of some channels too. Her assistance is MUCH appreciated! read more

To be honest one star is too much. Had internet/cable with Optimum for a few months. We had to end service with this company because the internet service was so bad. Everyday it was a hit or miss with connecting to the internet. When you call them their solution is to offer you more stuff disguised as upgrades. But the internet service was still crap. Finally had enough. Disconnected in the first week of the month, brought the equipments back to the store. Surprise! Optimum charging us for the entire month. When we contact Optimum we are told that it's in their policy on the website, yet when you speaking to customer service and specifically ask them what you will be charge after disconnecting? They representative tells you that you will be charge up to the time you return the equipment. would never ever recommend this service to anyone based on our experience. Do not be fooled by the low prices or the free phone if you connect with them. It's not worth it. Plus no company should charge for services they do not provide, which is what optimum does. read more

The worst customer service ever experienced. They force you to deal with robotic customer service even though your issue has nothing to do with that. Almost impossible to speak with a human. Hold times of close to an hour with nobody checking on you. This is not a one time bad experience, it's every single time. I'm in disbelief that this is how they treat their customers. read more

Literally the worst phone/tv/internet service ever. They send a tech out because my internet was down. The tech says nothing was wrong and then they charge me $80 for the service fee. They claim the tech fixed a wire but my internet still goes in and out. The tech even told me nothing was wrong. I will cancel service and bring this to news12 to expose them. I rather have no service than continue to use them. I will cancel my personal and business account with them. I hope they go out of business. read more

Absolutely the worst Internet provider. Optimum has been charging me $10 "modem rental fee", even though I have been using my own modem since day 1. Called more than 4 times, was rudely hang up once, was promised it has been solved but not three times. Funny thing is the "rental modem" was removed once, and added back later. Never has so many issues with other companies. Avoid if you can. read more

THIS IS THE WORST CABLE PROVIDER I HAVE EVER HAD! I cannot believe how horrible Optimum service is. We constantly have problems. The DVR never works right, the guide doesn't load, the search function is inoperable. The internet is so slow we might as well have dial up--and this is with the alleged high speed option. We have had to schedule mutliple service appointments and they call EVERY SINGLE TIME to reschedule. Every time. The customer service reps are useless and make no effort to make customers happy. AND the package we have is ridiculously expensive. We pay over $250 a month for shitty service. We recently called in an attempt to get our bill lowered. We've been customers for a long time and thought, wrongfully so, if we threatened to take our business elsewhere that they would work with us and give us some kind of deal. (Several friends have told us they have done this in the past with positive results). What a joke! The moron on the phone offered us $20 off our bill IF we dropped some of our channels! WHAT?! We are currently looking to switch to DirectTV as Optimum is the only service available in our neighborhood. I cannot wait to call and have them disconnect. Worst. Service. Ever. read more

I refused service from this bait and switch corporate monster of a company and since then they have bombarded my mailbox with WEEKLY junk mail. I've called their customer service and asked them to take me off their mailing list and have sent back every envelope, yet the letters persist. I have a mind to sue them for harassment and for single-handedly aiding in the destruction of the environment. Class action lawsuit, anyone? read more

if I could give a 0 I would do, but here they only allow a 1. these people have no clue about cable and internet, they are of no help when you have a problem, and the service has a lot of problems!!! if you cna, please avoid this company!!!! we cannot make or receive phone calls while on the wifi, and nobody can figure out why. STAY AWAY!!! read more

Corrupt company. Customer service rep makes believe she can't hear you so she can hang up on you. Internet constantly not working. Modem that they charge you $10 a month for is an inferior cheap product. All around corrupt dishonest and shoddy. Criminal read more

It's actually (-100) stars if that's possible. This company is an absolute disgrace and the customer service is so disgruntled, obnoxious, and incompetent. They lie and hang up on you or no one calls back. I can't believe this company actually exists. With the COVID when other companies are going above and beyond, they've only but gotten worse- as if that was even possible!! read more

This company should be banned.. terrible horrible service I have ever seen. They charge so much but no service. Internet is down almost every single day. These ppl are just creating a mockery of the technology. We don't have negative rating else I would hv given that. Shame on the leadership read more

If I could given Optimum a 0, I would! Worst customer service ever! As everyone else stated! I have contacted them 7 times on the last two days. Some agents are simply not helpful! Others have so much background noise you can't hear a word, others hang up on me; others tried to help but then when I log in online none of the requests were applied, and the list goes on and on! A manager was supposed to return my call back and it has been two days and no call! They tell you to set auto pay to receive a $5 monthly discount, I did and still no discount applied, and they won't refund previous months! I have bad service connection, which I have been calling about for 2 days, they say they will send a technician out to check the equipment, and at no point during 7 calls anyone mentioned a charge for the technician service!!! Until you get the automated confirmation and they tell you $80 charge will apply!! Their service is horrible and extremely expensive!! The only reason I am stuck with them is because no other provider services my zipcode! So Optimum is all about money and NOT ABOUT CLIENT SATISFACTION AT ALL! read more

Every day for the past 2 weeks my intense shuts off for hours. I called to make sure I wasn't paying for that time, they said I was, I asked to be reimbursed and they said I should've called after every time they can only give me a $1 credit for the call. Absolutely atrocious service, and it doesn't work but you still have to pay upwards of $100 for a small 2 bedroom apartment in NYC to get wifi that doesn't even work well. And to make it worse they're an ologopoly and have a hold on the city so I can't even find a better service. Working from home has been a nightmare this entire time. They have a 1 start review on yelp and are still able to service countless people and then rip them off and there's nothing we can do about it. read more

I have never written a negative review of any business or service in my life. That changes today. Optimum is, bar none, the worst company I have ever interacted with. I'll lay out some points as to why that is. The short version is that I have wasted 4 hours of my life waiting around, cancelled my personal plans, spoke with multiple customer service reps, was treated poorly for no reason, was lied to, and I still don't have internet. The longer version is below. 7/11/21: I call Optimum to get internet set up at my new apartment in NY. The customer service representative is, and I am not exaggerating even a tiny bit (I wish I was), the worst customer service rep I have ever dealt with. He was rude, sighed loudly whenever I asked a question, was disappointed that I wasn't just "looking for information on the website" and when at the end when I said "thanks for your help, have a nice day" he just said "bye" and hung up. But hey, sometimes people are just having a bad day, and I got scheduled to have a service technician come between 2 and 5 pm on 7/13 (the day I'm writing this). 7/12/21: Because I am a normal adult who has a job, and works 9-5, I realize that of course I can't just leave my brand new job for 3 hours to wait for someone to come and set up my internet. So, being reasonable, I call back Optimum and wait to talk to a representative. Their robo-menu does not understand anything I say, but at least the hold time wasn't very long, so there's that I suppose. Anyways when I talk to someone, I tell him my situation and NICELY ask for the technician to call me before he shows up, so I can then leave work to meet them at my apartment and let them in. The customer service rep says "yup that should be good" and takes my phone number. Yay. So now, I'm expecting a call between 2-5 pm on 7/13 from the technician letting me know that he's coming over. 7/13/21: I step into the bathroom at my workplace (which has poor service), and when I come out I see I have a voicemail. The voicemail is from customer service, NOT from my technician, and says that the technician went to my apartment and has already left because I wasn't there ... okay. I received no call from the technician, either before arriving or when he arrived. I immediately call them back, go through the robo-menu, and wait a few minutes before I get someone. He says: "oh okay, I'll try and contact the technician, someone will call you in a bit." Someone calls me 15 minutes later, around 4 pm, and he says "Alright I put in an order for the technician to go back to your place, he'll be there between now and 8 pm, as that's when our techs stop working." The guy I'm speaking with says the technician will "probably be there within 30 minutes, and could be going over now." At this point I just want to get it done, so I ask my boss if I can leave early to meet the technician just in case. I head home, and skip getting groceries for my unstocked kitchen, since I want to be sure I get there in time. Then 5 pm rolls around, and I've heard nothing; I call my friends to cancel plans, since I don't want to miss the technician. Then 6 pm rolls around, then 7 pm. I'm no mathematician, but that sure seems like more than 30 minutes. Anyways, I want to be sure the technician is still coming, so I call AGAIN. I get through to someone after a few minutes, and tell him what's going on. He says he'll check it out, and then puts me on hold for ~20 minutes. At this point it's nearly 7:30. He comes back and says, "I contacted your technician, and told him to go to your place as soon as he can, he'll be there soon." I check to make sure the guy will, in fact, still be coming tonight, and the customer service rep says "Yes, sure." Well okay then. At 7:55, no one has shown up, so I call again. I tell the rep I speak with what's going on, and he looks up my file. He says, "No one will be coming tonight, the technician realized he had some broken equipment so he asked to reschedule." Asked who???? No one contacted me! Anyways, since the technicians work after 5 pm (apparently) I ask if I can reschedule for tomorrow or Thursday after 5 pm, since I need internet ASAP. And APPARENTLY the only time they can do after 5 PM is this weekend, when I'll be driving back to my home state to get the rest of my items for my new apartment ... so I schedule for 2-5 pm on Thursday. The rep claims that the technician will call me an hour before he shows up, and that I can stay at work until I get that call ... but somehow I doubt that. As I said before, I have wasted 4 hours of my life waiting around, cancelled plans, spoke with multiple customer service reps, was lied to, and I still don't have internet. read more

Poor service of Optimum Altice cable technicians. I have been a customer since January 2019. I am paying for internet, cable and telephone service. Since the start of February 2022, I have been experiencing cable service disruptions. I called tech support and they scheduled a replacement modem/ cable box to be installed at my home on 2/17/2022 with the appointment time scheduled between 5 pm and 8 pm. On 2/17/2022, I got a text message from technician Sean (631-626-2907) at 2:05 pm telling me that I should let him know when I have arrived home. I responded immediately that I will be home by 5:00 pm. I have attached the corresponding text messages as proof. At 4:53 pm I called Sean to let him know I was home but he did not respond. I attempted to leave a voicemail message but the voicemail box was full. I called Optimum at 5:00 pm and was able to confirm via a recording that the appointment time was scheduled between 6:48pm and 7:48 pm. At 6: 22 pm I got a telephone call from customer service rep Tabitha that "my husband" called moments earlier to cancel the appointment because "he had to go to work". For the record, I am not married. I was angry. According to Tabitha she spoke to a male who identified himself as residing in my home and had the service number, my home address and my cell phone number. Tabitha stated that when she attempted to get a new appointment date and time scheduled, the male abruptly disconnected the call. As my cell is the only telephone number that the company has on file for my address, Tabitha called me in a few seconds asking to speak to the male she had spoken to moments earlier. It took me and Tabitha several minutes to realize that the technician Sean called the company and cancelled the appointment himself. Tabitha attempted to contact the technician for us to do a three-way call but he never answered the phone. This is my second time contacting Optimum about one of their technicians. And It has me concerned as a woman about the kinds of people they employ. My first complaint was in December of 2019 when I had a tech come to my home to fix a similar modem/cable box issue. We had an am appointment. The tech arrived at the appointment time. However, he told me that I should cancel my optimum subscription and use Verizon instead because "it was a much better company." The appointment was over in less than an hour and he had left my home by 12 noon that day. I left home on personal business. Later that night about 8 pm, I received a telephone call from my house guest that the cable guy was at my door telling her that he had left his tools in my home. Obviously, he had done no such thing but was using that lie to gain access to me and my home again. read more

Wish I could give "0 star/ thumbs down." The utter failure of this business on top of monopolizing service area is a disgrace. This has nothing to do with covid-19 they failed is even before it happened. Outrageous price hikes without notification, poor service quality, zero customer appreciation (I have optimum since early 2000's. I used to love their customers service because you could call in the middle of the night, and someone competent will always help you , and now they have 9-5pm weekdays for talking to a customer service rep??? Which is a torture to go through in itself. Don't even get me started on the utterly incompetent and rude customer service they have now. These ppl on the other line don't even know basic terms like LAN , and dynamic IP, ARE YOU KIDDING ME! WHO HIRED YOU?? cheap equipment with charges piling on top on the bill like what century are we living in, sort yourself out. I am so done with them yet I have no other isp choice in Brooklyn area other than altice, do they even read the complaints about their own business on internet, how you gonna push a product on people that does not even work!!! Optimum went down a dark hole since becoming altice just STOP please! read more

The absolute worst. Constant lying on the phone. There computer records are not in synch. Don't keep appointments. Cancelling immediately. read more

If I could give less than one star, I would. The absolute worst customer service I have EVER dealt with. They were sending my bills to incorrect address, took 3 months to fix the issue. I would be on the phone for 45-60 minutes every time, put on hold multiple times during each phone call for 1-2 minutes and the issue was not resolved for 3 months!!!! I went out of my way to the main optimum office and they wouldn't help me.. just gave me the same service number that I told them were not resolving my issue. Today I called about a simple fix and the same thing started again... they have a script they will not deviate from and will not hear the customer. They have no idea how to resolve the issues and one walks away with such frustration and no resolution. Don't use optimum because their new customer service system is horrible! read more

Complete disappointment! called today to try and switch cable companies, not only was I on the phone for over an hour but the guy had a problem with this PC and had to have someone call me back. 20 min later the rep calls me only to request payment upfront (or pay the tech when they install the boxes) but then the price changed...for the worse! so when i said i don't want to have to pay $20 more 6 months later when the free-trial ends, he was totally okay with hanging up the phone. didn't even care that i was disappointed. so upsetting! read more

The customer service team at Optimum is either completely incompetent or they really don't give a shit about their customers. I have been trying to schedule a technician to set up my apartment with the internet for now over 3 weeks. I finally had a tech scheduled to come to my apartment yesterday, but he never showed up. I waited for the tech for 3 hours and while waiting I called optimum but they said their servers were down and they are unable to do anything. A good customer service team will realize when they are at fault and form some sort of corrective action but not at Optimum. They were able to schedule another appointment a week later from the one that THEY didn't show up too. I have been living without connection to the internet for a month and I am not optimistic that they even come to the next appointment. Thank you for nothing Optimum read more