This clinic is absolutely amazing! Everybody in there is so friendly, welcoming, and so helpful…read more Made me feel valued And just like family. Recomended eyes drops as well, they go above and beyond! 10\10!

Was looking for a new optometrist in the area and made an appointment here. I was able to get in…read moreright away. The staff were friendly and Dr. Cowie was great and answered all of my questions as well as recommended options for both contact lenses and frames. I would definitely recommend Dr. Cowie to my friends and neighbours. Thanks again Dr. Cowie.

My husband and I have been patients of Dr, Denson since he first started at Specs. Yesterday my…read morehusband went in to have his glasses tightened. He was told sorry, you need an appointment!,, Personally I have gone to optical clinics and have had my glasses tightened even though I was not their patient. Seriously, I think this is poor customer service. Muriel Bostick

Awful business will never be back. Both my kids have glasses and kept referring me to different eye…read moredoctors as they haven't a clue what they are doing . A bunch of incompetent impatient docs. This is not a kid friendly business !!

Had a wonderful experience here! The staff is very friendly…read moreand helpful. Was able to get in before my appointment time. The only down fall here is that if you have to purchase eyeglasses here they are very pricey!! Sure they have a section for the more inexpensive frames, as you know you get what you pay for lower end styles. You want the more stylish frames, you guessed it you pay dearly. Other then that the Doctors here and staff here are great! We have been coming here for decades! Yup I said it decades, when our kids were small now they are older with kids of there own. (Our original eye Doctor at this location passed away years ago) Yes, our kids with their kids come to this location as well!! Over the years this business has had renovations done, looks very classy and professional inside now. -Parking can be scares at times depending what time of the day your appointment is. -Over all, Of course we will be returning! -Never had bad service here.

I cannot express it enough that the people that work here are nothing more than rude and act…read moreentitled any time I have dealt with these people! My family used to use this company for our eye care needs and when I was picking out glasses two of the staff were talking loudly enough to hear behind my back about how I was being difficult for wanting a simple pair of frames and not the flashy expensive pairs they wanted to sell me. After that we decided to take our business elsewhere. These comments in no way reflect the eye doctors at this location. They even fired one of the staff that was rude to us due to multiple complaints. We considered going back, but changed our minds when our sons glasses frames needed to be replaced, but were dealt with a rude condescending male and female that said they would get back to us and of course never did. Our family has worked in customer service for a combined 70 years total and know this is not how you conduct good customer service! Will never go back and have even been told by a few surrounding businesses that they are not nice people to deal with! Highly recommend anywhere else! One star for the eye doctors only!

Not. Impressed. So unimpressed that I walked out today…read more The front staff were condescending with their holier than thou attitudes. I forgot my insurance card at home but had my husbands and they went on and on about how they can't possibly bill direct to his SunLife plan and tried making me feel like an idiot. First, you didn't give me an opportunity to look for my insurance information in my email without going off on me and second, I wasn't asked if that was indeed they way I wanted to pay. The third straw is they clearly do not carry the Tiffany brand eyewear that I was searching for although their website advertises it!! I would have happily paid cash to get exactly what I was looking for.

Charissa and Joy are fantastic! When my daughter broke her glasses we were given trial contacts at…read moreno charge until she could get her new glasses! Always a pleasure to talk to on the phone and extremely friendly! I would highly recommend Browz! Keep up the great work.

Very poor customer service. Do not meet the timeline. Never co-operate to resolve any concern. Once…read moreyou have paid to them you are done, if anything goes wrong afterwards or if you were not provided the service that they committed to provide don't expect them to help you if you have already paid. I personally think for a small city like Airdrie where we have excellent community values they should be nice and cooperative to their customer and should not be leaving them helpless like I was left. I would never go there again not recommend to anyone.

From the owner: Hero Optical carries a large selection of fashionable eyeglasses and sunglasses. We also…read morespecialize in custom shapes and hand made lenses. Hero Optical is home to Airdrie's only on site full service lens crafting lab where we personally craft each pair of glasses we sell to the highest standard of quality. We take pride in selling many hard to find niche frames for motorcycle riders, sportsmen, swimmers, divers and many more. If you want it we can find it.

You are treated like gold at this facility. I have been going for 10 years and enjoy every visit.read more

I was a customer at this office for almost 6 years and it's scary what they allow to happen…read more I was 8 months pregnant and cracked my tooth. I was told I needed extensive dental work and that I should do it immediately. After researching the anesthetics and visiting my family doctor, I was told that under no condition was I to proceed with the "recommended" work. Anything for a buck right? Even worst is that I got another opinion a few months after delivering my baby and was told my teeth were perfect! Perfect!! Imagine that.