I visited this clinic multiple times in a short period of time and was asked to leave a Yelp…read morereview. I wish I could write a great review, but here we go...
I initially went in with a toothache after quickly booking an emergency appointment. The receptionist was very nice and had actually offered me an earlier time after realizing it was for a toothache. During this emergency visit, the dentist decided that instead of fixing the tooth with toothache, I should instead have a 'new client' appointment, pay for full x-rays, and he would put me on a treatment plan for my entire mouth. This was not an issue as it was needed, but what WAS an issue is that after this happened, he asked, "is there anything else?", to which I responded that, yes, I booked an emergency appointment because I have a toothache so could that please be fixed. He said he would quickly put a temporary filling in that tooth, did so, and I left. The toothache is still there today.
When I returned for the first part of my treatment, a root canal, the staff were very friendly and it seemed to go well. It wasn't until I checked my teeth in the car on the ride home that I saw that my two front teeth were now chipped. It's unlikely that the dentist and dental assistant didn't know they'd done this - I can only assume that they were aware and had chosen to keep it quiet.
When I called up about this the following morning, I spoke with the same friendly receptionist from the previous evening and asked if I would need to pay for this as it was caused during the procedure, she said she'd speak with the clinic manager and that "it shouldn't be a problem". When I returned for the chips to be fixed, both the dental assistant and the dentist asked me multiple times if I'd eaten something that had caused the chip. I responded every time that, no, I saw it in the car mirror in the parking lot after I left my appointment 10 feet away - my mouth was still numb. I understand that they probably need to deny any culpability, but if it's genuinely their fault, enough is enough. At the end of this appointment, they charged me to fix the issue that they had caused.
After they charged me, the person working on reception said they'd be in touch soon to schedule the next treatment - probably within a couple of days (it was a long weekend). This was 3 weeks ago.
Also, during each of these visits I was told that there was an issue with my insurance to do with my birth date. After my very first appointment, I contacted my insurance company who asked the dental clinic to call them so they could work it out. The next time I went into the clinic, the receptionist told me they'd spoken with the insurance company and the result was to file the insurance via mail. After my second and third appointments, I reiterated this to each receptionist, as each one of them treated it as a new issue.
Today, I received a text from the clinic informing me that there is an issue with my insurance and it "looks like your date of birth is wrong", asking if I could make sure it's correct with my insurance. Still nothing about the next treatment and this is now the 4th time I'm having to tell a different person at this clinic the same thing.
Unfortunately, it seems like quite a disorganized place. Again, I wish I could leave a better review but I have to be honest.
