Unprofessional and rude staff. When people are representing their business and transactions as…read moresuch, customers should not be lied to

"I have a great idea! Let's go lay in a chair, open our mouth for an hour and then get stuff…read morescraped off our teeth by someone who keeps asking us questions that we can't answer with an open mouth. It'll be sooooo fun, at the end our mouth will hurt, we'll have chapped lips, and we'll get a bill for $400." - No one ever. Hands up if you like the dentist! Anyone? Anyone? No one likes going to the dentist, especially me. My Dad used to pull my teeth out with needle-nosed pliers when I was little. Incidentally, these same pliers also spent time working on the car and other odd jobs...don't worry though, he wiped them off on a rag before they went in my mouth. Oh yeah, I also have parts of my two front teeth that are fake (don't worry, his home dentistry biz couldn't handle that one). I have such a "not small" fear of the dentist that I didn't go for like 6 years. One day I realized that my fear of being 30 and having dentures is greater than my fear of the dentist so I started looking for a dentist that would be really nice to me. A co-worker recommended Downtown Dental and I phoned and told them my scary dental story and asked them if they could be extra nice to me. That was three years ago and now I go every six months. I don't like many of the dental sounds (scraping, drilling etc.) even if they are from someone else's mouth so I they suggested I bring some music to listen to. However, on the day of my appointment I forgot my ipod at home. The receptionist insisted I listen to her ipod as she knew it would help. Love it. Going to the dentist is never fun, but these guys make it as easy as possible. They also send me a birthday card each year (and it's not to remind me to book an appointment, it's just to wish me a happy birthday) - I like it. Bonus! - they've also moved into PennWest Plaza, also the location of Rise Bakery, home of Crack Bun, so you can sink your clean teeth into a cinnamon-y delight right after your appointment. If Crack Bun is part of the process, I could be persuaded to go weekly....ok, maybe not.

I highly recomend this practice. Very friendly, fast and painless. Super easy to get…read moreappointments, they direct bill and the staff is super friendly. When your appointment is scheduled for a certain time, its always on time. No waiting. Other dentist Ive been to alway make me feel like I was put through the ringer, not this place. I recently had a crown done, I dozed off through the procedure. I left my last dentist in the area because it was always such a big ordeal and rough.

My experience was not the best, and as such I would recommend finding a dental practice where…read morecommunication between the dentist and the staff is coordinated. Patient needs should, in my opinion, always be primary.

Northern Hills Dental is great! The front reception staff are super nice and friendly, always…read morewilling to help and answer questions. The dental assistant and dentist are always on time and genuinely interested in making sure you are receiving the best dental care possible based on your insurance coverage and needs. I would highly recommend Northern Hills Dental to anyone looking for a great dentist in the NW

I have probably been a client at Northern Hills Dental for the past 7 years. I really have not a…read morebad thing to say about them and their service during most of the 7 years, except one time when one of the hygienists was quite 'rough' in the cleaning process that resulted in some pain during and after the appointment. Recently, however, I have noticed that they have been quite tardy in their appointment schedules. For the second time in recent memory, I have waited in excess of 35 minutes for my appointment (the first occurrence was much longer than 35 minutes), not including the time I waited before my scheduled appointment time (I always try to arrive early for my appointments). This defeated the purpose of me getting off work a half hour early so that I can get all dental work done before my following dinner commitment. I am not sure how often this happens at Northern Hills Dental but it has happened to me twice. If I were repeatedly late 30 minutes for my appointments, I am sure they would have told me to reschedule. I understand that there are sometimes circumstances that could have extended the appointment before me but that could have been avoided by properly estimating the amount of time it takes for each appointment. For example, extra time should be set aside for children dental appointment. I know that is the case with my toddler... it always takes longer than scheduled. I understand that the delay for them to see me was because they were in the middle of a procedure for a child that took longer than they had allowed for. However, this is the type of repeated experience that causes client to go elsewhere regardless of the reason.

I had my first root canal done with Dr. Newbert and Neerishma. They were gentle, made sure I was…read morecomfortable, and explained what they were doing to ease my anxiety. I highly recommend them!

Dr. Pattel was wonderful, gentle, patient aware and bedside manner was idyllic…read more The assisting dental hygienist worked smoothly and respectfully with Dr Pattel, she was lovely and kind:) Why 4/5 stars 1) Assistant, burned my skin above my lip and she didn't say anything. I put natural polysporin on the spot and it healed within a week. 2)One tooth in front got a filling ....while they were checking my bite they took too much of the tooth off... now it's uneven compared to the other side. And make my two front teeth look like I have buck teeth /chipmunk. tooth was cut down too much. in the dentists defence--- Half of my mouth/face was frozen and shifted to the right due to my neuro-muscular response to freezing and any work /forced opening of my jaw (tmj and oa) done on my mouth/jaw-- it wasn't going to be a proper representation while frozen and I tried to explain that. I recommend Dr Patel for sure though and will be going back for the other side :)

Be sure to not get a root canal at this location. Not done properly, had to have massive work done…read moreelsewhere at great expense, then they yelled at me. I do not recommend at all.

Dr. Daryl had been my dentist for years. He's an excellent dentist - very payient and calm. I…read morewould still be his patient except for the location. I live in NE Calgary and don't have a vehicle so it's a little difficult to visit especially in the winter.

I chose bundle dental for almost a decade now and the service there is amazing. Recently got a chip…read moretooth and they scheduled me in for the next day and the filling took less then an hour to do.]

The staff were so friendly and they done my cleaning, filling and X-ray amazingly. I would…read morerecommend this place to try and experience how patiently execute their job properly .

I had a great experience at Pro Grace Dentistry. The entire team is incredibly professional,…read morewelcoming, and attentive. From the moment you walk in, they make you feel comfortable and well taken care of. The dentist took the time to explain everything clearly and made sure I felt at ease throughout the appointment. The clinic is clean, modern, and very well organized. You can really tell they care about their patients and the quality of their work. I highly recommend Pro Grace Dentistry to anyone looking for a trustworthy and friendly dental clinic!

'I've been going to ProGrace for a few years now for cleanings, root canals, fillings--and now…read morecrowns--and I've never had a reason to complain. Their customer service is excellent, starting with Pooja at the reception desk, and continuing through their caring hygienists and skilled doctors, Dr. Garewal and Dr. Sandhu. They've always shown genuine compassion for my dental concerns and provided efficient, trustworthy treatment. Their prices follow the Alberta fee guidelines, and I've had no reason to doubt their credibility. Highly recommended!

I chipped my tooth and called them to see if they can squeeze me in since I was from Toronto , they…read morefit me in the same day and were super reasonable on prices since I did not have insurance.... The dentist fixed my tooth without a flaw way better than the first time I got it done in Toronto ... this is the best dental office for all your needs

I highly recommend Dental at the Met to anyone looking for a conveniently located office and super…read morefriendly dental team! Dr. Rahim Shivji made the usually dreaded dental experience pleasant and anxiety free and took the time to answer my questions and provide information without trying to push anything. Very impressed with this dental office and the staff - looking forward to my next visit!