To the point I will not be returning to the location in Eastgate. My son who is 6yrs old needed an…read moreeye exam to see if he needed glasses. So 2/22/24 appointment - front desk associate begins the basis eye pictures and eye pressure tests etc. He is nice and courteous but perhaps to slow because manager lady , Brandy, steps in and grabs my sons head and holds and adjusts as she says fit telling the guy to just take the picture. That Brayden my son needs to get to the doctor. Hmm,little rough,man handled and didn't ask if Ishtar was ok to do, but ok we got the job done. Next, room with the doctor. He is excellent and informative... follow that with sitting with the manager to order my son's glasses and sports goggles for baseball. 2 weeks they will be ready they say. It went a little past time but ready to pick up. Here is where it really down spirals. I show up to pick up. Took minute the front guy found my son's order. We sit to try on. The front guy does not know how to put the band only on. Sport glasses arrived half and half to show and other associate had to call manager to figure it out. While I was reading the little paper trying to find instructions. Finally on to the glasses part. My 6 yr old was so excited but glasses were not straight on his face. The other worker she tried maybe 4-5 times to fix straight on his face and told me she don't know what else to do. They kept raising up or toward the right and all she would do is level them with the table. I even stood behind her to give her the benefit of the doubt. I told her I can't believe no one here can adjust glasses. And how first impression is everything especially in school and they should know that. The female worker instructed me to just leave she can't deal with this and me any longer. I said don't raise your voice at me I want this to be a pleasant experience but I want you to know How disappointed I am spending about $1000 on glasses and being sent home crooked and told to come back when the manager is available because they are new. I drove 40 minutes to the location to receive my product and no one capable or fully trained to send us home satisfied. NEXT day closed then followed by message from the manager Brandy to call back and speak with directly. I call back then she returns my call saying that I disrespected her two employees with my tone even though I did not say a single bad word. Brandy stated I had her girl crying in tears and that the employee forgot to lock the door because of me. Manager said she watched the video and that it was then after 6 pm and they are both new and I should have just came back a different day. That it's normal not to be able to adjust glasses sometimes they even break frames. That she is not sorry and will not apologize because she doesn't like my tone and I stated to her I am not going to apologize. I did nothing wrong by stating I wanted the manager s card and informed them that I would be calling. The manager stated I was rude saying all that. The manager Brandy also stated for me to go to any eyeglass place and get them adjusted that her and the doctor are fine with me and my son never coming back. Wow Customer appreciation right there. My time my money = your job security And because I m a mom worried about my son being bullied at school with crooked frames you tell me I'm out of line find another business to fix his frames. Or that I can schedule with her the manger Brandy but I am lost for words. That manager basically told me take a hike and I plan to find another company 100%. I've had glasses and contacts over 40 years and never witnessed such care in any of exam to pickup situations as this. Worst ever and I will not step foot in there again

Doctor was very friendly and very knowledgeable. I was in and out within 45 minutes. Good selection…read moreof glasses

With an insurance change we were required to find a new optometrist after 6 years being with our…read moreformer Dr. We are so pleased with the family oriented and customer care provided from the reception, to eye photography assistant, the Dr and follow up contact education. Our Dr was very complete and offered an experience we haven't experienced since relocating 6 years ago to Ohio. As a result, the entire family will be coming here. I really appreciate the 1:1 contact education for my teenager who will be a new user to contacts. The instruction was delivered with encouragement, patience and understanding. Thank you! The office is very clean. The parking is across the street behind the bar/restaurant. Be careful crossing the street as there are lots of crazy drivers.

I recently booked an appointment. I left work early to make it, but when I arrived the entire…read moreoffice was closed. I double and triple checked to make sure I had booked correctly, and I had. I left the office a message and they called me back the next day. They left me a message and did not apologize it even acknowledge the problem, just instructions on how to book another appointment!

Came here for glasses last year, decided I want to swap to contacts this year. They were all so…read morenice and kind, even with it taking me 3 appointments to be able to get the contacts in

I selected Milford Eye Care because they are in my network for VSP insurance. I had a very pleasant…read moreexperience. My husband will be going here also.

Worst experience ever! The optician refused to let my 11 year old daughter look at insurance…read moreapproved eye glasses. I explained to him that I had the prescription with me but it unfortunately got blown away because it was a windy day. I asked him to let her look and I would email a copy of her prescription over and order over the phone. This was the worst experience. He refused even though I knew all of the numbers pertaining to her prescription including pupillary distance. This seemed very prejudiced to me. I would not recommend this business as they do not seem to like minorities. Very disappointing.

They run a great shop. Dr. Ritter is my 2nd eye doctor in my life. I hope he is my last…read more They run a great shop during this Covid times I just got my glasses fitted. Their technology is up to date. Other places use a fixture to measure my eyes. These guys have a fixture they put on my new frames and have a tablet program set the measurements for my lenses based on my eyes and the specific frames I am getting. These guys are the best.

I brought my mom in here to look for glasses with clip-on shades. Arianna (I hope I spelled her…read morename correctly) was so kind and patient with us. While my mom didn't end up getting eyeglasses with clip-on shades she did get 2 pairs of eyeglasses, one regular & one sunglasses! The customer service was above and beyond. A truly wonderful experience. I will be telling all of my four-eyes friends about Warby Parky!!

Stylish glasses at incredibly affordable process? Yes please! I really like that you can bring in…read moreyour prescription from any provider and they can get your glasses made. They have a super simple processes, you walk in and try on a bunch of frames, pick the ones you want, the staff will take a photo of your prescription, tell you how much it is, you pay right there on a tablet and they do you the finished glasses in about a week. Gone are the days of having to be "sold" extra features on things you didn't want to feel pressured. Definitely going to use again!

Good quality service. Very friendly and engaging staff! Would definitely go back and recommend to…read morefamily and friends!

One of the people working the counter to check me in was singing, loudly. That was wierd…read more After a few minutes I was taken to an exam room. The door was left open, I could see staff members including Dr. Crawford walk past the exam room many times. At about 30 minutes of waiting, I decided to leave. As I approached the exam room door to leave, the Doctor who had walked past the door several times, suddenly appeared and entered the exam room. Never, while I waited did anyone check in to tell me the Dr. is running behind, etc. The quality of the exam was high. At the end, the Doctor pressed me hard to purchase frames from him right then and there. I had someplace to be. I left and came back to look at frames. I entered the frames area where there was one male working. Well, not really doing anything, just sitting. He glanced at me but said nothing. Apparently, he didn't see me remove my own classes and hold them in my hand as I browsed available frames. I walked past the employee a few times as I browsed. Not once did he offer assistance. Okay. After browsing for about 10 minutes, I walked away from the frames area and headed to the door to leave. Then suddenly, an elevated voice asked, "Are you going to pay for those?". It was the male employee. Pay for what I asked. He replied, "The frames in your hand". I asked, "what, these glasses, that I came in with?". His reply. "Oh, never mind". And that was that. Not another word from the employee. This is an odd place. The disdain that radiates from some of the employees for some of their customers is apparent. The staff clearly favors some of their customers, but not all of them. Would I go back or recommend this Doctor? Nope.

Very friendly and helpful staff! They made using insurance very easy. Great first experience…read moregetting glasses here. Thank you!

Very friendly, knowledgeable staff & very courteous service!…read morePleasant Experience! I highly recommend them & my employers insurance covers 100% of the cost of the exam every 2 years & 100% of the lenses & there's also a large selection of frames that are also covered 100%, all I paid for was the "Transition" lenses which automatically get dark in bright sunlight, & are very practical to have! THANKS SVS!