I have a problem with the service department of this dealership. I was mailed a coupon that stated…read moreFox Lexus would do a Synthetic Oil Change for 39.99 (including all parts needed). I got to the dealership at the time I set up for this service, and an hour later they called me in to a service office and told me they were running behind but were starting on my vehicle at that time. An hour later, I got an invoice that said that the amount due was $56.73 - so much for "parts included." The invoice they gave me said regular oil (not synthetic, as promised) was used and a car wash was done also (however, the car had the same layer of dust on it that I came in with). My opinion of dealership service departments was verified - I don't plan on coming back...

I brought my Mom here for her scheduled appointment at 11:30am. We had to wait for 30 mins until…read moresomeone would take her car to do a complete service on it. They told us it would take 2 hours at the most. We went to have lunch and tried calling them to make sure the car was ready at 2:30. No one answered the phone and we tried several times. We decided to drive back to the dealership figuring the car was ready. When we arrived the told us that the car battery needs to be replaced. They never bothered to call to tell us. Here we are waiting again while they replace the battery, which they said would take another 45 mins. It's now been over 4 hours. My Mom has had 3 Lexuses in the past and has never had such terrible service. We are completely disgusted with the service here. If I could give this place no stars, I would.

I went in to purchase a radio for my boat, whose USB port had stopped functioning. I purchased a…read morestereo which they claimed had a $50 discount; only to find out I could have bought that identical radio for less on Amazon at regular price. The installation was a horrible. A 1/2 hour install took 2 1/2 hours. He cut and spliced, cut and spliced & cut and spliced. He clearly did not know what he was doing, and was learning on my boat. That being said, they finally got the stereo working. I could not test it there because boats have to be in the water to test the ignition. I get to the lake, and the boat would not start. Thinking it is a bad battery, I take it to a mechanic in a nearby town. After having the battery checked, the mechanic said that the battery was good and that the issue was caused by what he said looked like a bad install. He said the ground was insufficient and that the ignition wire was connected to the constant wire; which ultimately caused a fuse to pop. I now must take the boat back on Monday to have the install redone. Unfortunately, my fishing trip was ruined by their unprofessional installation. I would also like to add that the manager was not friendly. When I mentioned that maybe someone else should do the install, he ignored my request even though the installer had told him he was struggling. He told the installer to figure it out, and provided no assistance.

If you're a DIY'er this is a great place to purchase gear, but I can't recommend their installers!…read more I've been into car audio my entire adult life (30+ years). Sense back in the day when these "top of the line" brands were "Made in the USA". I spent more time at "Car-Tunes" "Sound Quest" and "Music Systems" than I spent in school. Anyway... I know a little bit about car audio. Because of my passion for car audio, I wanted to love these guys, but I just can't.... They're nice guys, carry some decent brands, have reasonable prices, and talk a good game; but at the end of the day, they under perform and under deliver where it counts... installs. First, I purchased what was supposed to be a "high end" window tint job (their most expensive ceramic film). It was the most expensive and worst window tint job I've ever had. There were several details that went unnoticed (or ignored) by the installer; defects in the film, debris between the film and glass, bubbles, etc..., and they made a mess of my car, which had just been detailed. They kept the car for two days, and when I picked it up I couldn't even properly examine the windows because they were filthy, inside and out. The manager has promised to make it right, "when he gets a new window tinter". Apparently, he did my car on his last days of work here, which is probably why he did such shitty work. We'll see what happens. Despite everything, I decided to give them more business, this time car audio, and had them install a set of component speakers. Again they kept my car for 2 days, and to top it off, as I drove home, I notices an "engine whine" noise coming from the speakers. I didn't have this "whine" before they installed the speakers, and the speakers are not connected to an amp, they are straight off an Alpine HU. I understand car audio can be complex, and there are a lot of variables that can induce noise. It could be a loose ground on the HU, could be how/where they placed the cross-over... whatever! The point is, it didn't have this problem before they changed the speakers. They had the car for two days to install one set of component speakers, you'd think they would have tested for these issues, and corrected them. Remember, this is all these guys do, they don't sell refrigerators, home theaters, or smartphones here. They do nothing but car audio/video/security, and window tint. They're supposed to be experts! Now I'm out $100+ I paid for the install and I'll still be ripping my car apart myself to troubleshoot and fix this issue (cuz it'll drive me nuts!). I won't be taking it back to them as they don't pay attention to the details of their work, and I don't want to be without my car for another 2 days. Although I will be returning for them to make good on the botched tint job (I can't do that myself).

First off, their receptionist is the type of person who loves to irritate you with stupid…read morequestions. Either that, or I am giving her too much credit because she's actually just stupid. She invites possible customers over and does not schedule them or let anyone know to expect you after she assures you that she will. For having scriptures printed on their receipts, they are the most dishonest mechanics I have ever dealt with. I took my vehicle for a simple alignment. They charged me over $120. I get a call saying that the camber will be an additional 250+. I declined and told them to align it without the additional cost. They went out of their way to adjust the camber to an extreme degree. So much so that the front end was vibrating on the freeway after 60mph. You could actually see that the bottoms of the wheels were tucked inward about 2 inches. It has never been that way. The wheels were not straight at all. Instead of doing it right they sabotaged it to an extreme degree thinking I would come back and pay the ridiculous prices for a simple $89 alignment which should already include Camber, Caster, and Toe. Careful, they will sabotage your car if you don't agree to pay their outrageous prices. DISHONEST. Using bible scriptures on their quotes/receipts to try and convince you of their honesty. TRASH. I will tell EVERYONE I KNOW TO STAY AWAY. You have been warned.

Sam and Vanessa are the biggest blessing! This shop saved me from being stranded in El Paso after…read moremy water pump went out from a trip back to Houston from San Diego. My family and I were in a panic after this traumatic situation until we found Jays automotive! They ordered the parts and got it fixed all in the same day to get us back home. Excellent customer service excellent quality! If I could give 1000 stars I would. I could never thank them enough for going out of the way to save us! Thank you so much Jays automotive! Keep up the great work!

Oh my goodness!! One stop was phenomenal! We had a rock hit our windshield and needed it repaired…read moreas soon as possible. Our insurance didn't cover, so we knew we anticipated having to fork over a lot of pennies. I went on Next Door and One Stop and Safelite amongst some others were recommended. Got a few quotes, but NOTHING compared to the competitive pricing One Stop offered. Not to mention, their reviews were excellent and customer service from start to finish, on the phone and in-person was top notch. We were sold! Don't get me wrong, I don't wanna come back haha...but if I need to or know anyone else who needs to, I'm recommending these guys! They look up your VIN and can give you an estimate quickly without even bringing in your vehicle. They ask for a down payment upon scheduling your appointment. I hear they take walk-ins and same day for folks with smaller repairs. We needed our entire windshield repaired, so there's that. Since our vehicle was newer and has some tech features, it also needed to be recalibrated which can get cost. Easy peasy for these guys! Our vehicle was ready sooner than the estimated time too! George was amazing! And the ladies handling the finances were also. They also gave us a little military veteran discount. So happy we took a leap with them and ended up supporting locally!

I went to this place because the reviews and as soon as I hit the road,it was hit by a Little Rock…read moreand broke,really bad quality glass,I called them and told the about and they just said that they will give me a discount l,really disappointe,I will never do business with u guys,really expensive to broke in a few days

Went into to fix a flat on my Car and the technician attended us quickly and came back to show us…read morethat the tire had no leak and explained that it may have been the valve leaking he repaired the problem and charged us 0 zero ! Awesome job!

Ask for Michael Garcia and you will not be let down. He is truly a customer centered sales person…read more We never felt pressured and he was patient and very knowledgeable. I am definitely going back for our next car.

Great place! Lalo it's a great painter, he did an amazing job on my truck, very affordable price,…read moregreat service

hey everyone, good afternoon. Just wanted you guys to let you know we're here in Canutillo Rafa's…read moreBody Paint is one of the worst places that you can go to get your car painted. I took the truck there. They did a horrible job. I went back, took it back, and they left it even worse. By the time I was telling the owner. The problem. He started acting likean in responsible boss, and then also, besides that they were over there, trying to intimidate us with guns, so, just a heads up. People don't go to Rafa's body shop in Canotillo. That guy is a piece of shit. The owner.

Called another place and got an automated service that wouldn't even connect me with a person…read more Called Southwest Auto Glass, and the individual answered the phone was very courteous and set me up with an appointment. You can't beat talking to a person when your time, money, and business is concerned.

I had my windshield replaced. I noticed that the stickers were replaced, but not the attached…read moredevices in the windshield. (MY GoPro). When I inquired, I was asked did I use it, did I know what it was for I still requested it and the employee returned and said, "it was not found" So unethical, unprofessional, and condescending . Proceed with caution Never again!

Worst staff and service. I had a very disappointing experience with this shop. They kept my car for…read moresix weeks and no work was done at all. During that time I was given a loaner vehicle that was very old and in poor condition. I informed them three weeks in advance that the inspection sticker on the loaner car was about to expire. Despite several phone calls, no one seemed to know anything about it or take responsibility. Eventually I had to take time off work to get the loaner car inspected. Even more concerning, I continued to drive the loaner vehicle with an expired inspection sticker. After weeks of delays and poor communication, I finally decided to pick up my car and return their loaner. Overall, the lack of communication, responsibility, and customer service was extremely frustrating. Do not recommend at all.

Stay away from this company. They are predatory and will soon be reported to the state of Texas AG…read moreoffice for predatory behavior, including holding a car for over two months with little to no work done, engaging in unauthorized repairs and not releasing the car.